Is SheerID Down Right Now? Check if there is a current outage ongoing.

A service provider is experiencing outages that may impact SheerID verification latency, reporting within MySheerID, and potentially other services. This incident is being closely monitored for resolution.

An incident occurred during which loading the verification form for some programs may result in the user's browser tab crashing. This incident was resolved at 3:05pm Pacific Time on April 17, 2025.

An incident occurred during which some Healthcare and Low Income program verification forms could not be submitted. This incident was resolved at 5:15pm Pacific Time on April 17, 2025.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A data source supporting Military programs is undergoing scheduled maintenance, which may impact U.S. military verifications. All other services, including our document review service and other data providers, are performing as expected.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

An incident occurred that resulted in a disruption to some verification forms, resulting in their form fields being temporarily greyed out. This incident has been resolved.

This incident has been resolved.

A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

We are currently investigating this issue.

This incident has been resolved.

We're experiencing an issue with Document review that may have an increase in wait times for decisions on documents.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating reports of a degraded performance within MySheerID, including logging in and reporting, and will provide updates as we resolve the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to monitor for any further issues.

We are noticing issues when logging in to MySheerid. Investigation is underway, and further status updates will be posted here.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A data source supporting Driver’s License programs is experiencing an outage. Other services, including our document review service and other data providers, continue to perform as expected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

The data source provider has identified the issue and is working on a resolution.

We are investigating reports of increased latency with one of our data sources for Student verifications and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

Users may have received brief errors when attempting to use my.sheerid.com, however the issue has been resolved.

At 07:42 UTC on December 15th, SheerID engineering updated a Database index to improve query performance. Initially, the change looked good until 10:30 UTC, when a particular type of API request used the new index in a way SheerID engineering did not intend. The database CPU spiked but recovered quickly, and the alert cleared. Then, at 14:34 UTC, SheerID saw a new batch of requests that caused another Database CPU spike, but this time, the system started to show a growing impact on our API latency. SheerID Engineering was alerted again and worked to identify the problematic query and fix the problematic index. At 18:30 UTC, the Database returned to typical CPU levels of ~20%, and API latency was restored to typical.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

This incident has been resolved.

A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

SheerID experienced increased errors between 3:07-3:13 PM PST. The issue has been resolved.

This incident has been resolved.

A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A Cloud Platform service provider is experiencing Increased Error Rates and Latencies, causing disruption to services and possible outages with SheerID services.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

We are currently investigating an issue with our main corporate site. Verification services and API traffic are unaffected.

This incident has been resolved.

We are continuing to investigate this issue.

An issue has been discovered with MySheerID (https://my.sheerid.com) that is affecting users who are attempting to reset their password, have an expired password, or are attempting to invite new users who must create a password. This issue may prevent you from performing password-related account updates. All other MySheerID services are performing as expected. A cause has been identified and resolution is underway.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A data source supporting Driver’s License programs is experiencing an outage, other services, including our document review service and other data providers, continue to perform as expected.

Latency on Instant Verifications spiked for over 15 minutes before recovering around 3:20pm PST

A data source supporting Senior programs experienced an outage from 1:30-2:10pm. All other services, including our document review service and other data providers, continued to perform as expected.

On Thursday, January 26th, SheerID executed an OS upgrade on the global dataset database. During the upgrade, SheerID encountered an issue where the database failed to come back online. The incident resulted in less than 10% of verification traffic experiencing elevated latency. Once the issue with the database was resolved, the 90th percentile of verification returned to expected latency levels. We have identified a solution to further reduce the impact of any future global dataset database outages on verification traffic.

The incident has been resolved.

The incident has been resolved.

We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

This incident has been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

This incident has been resolved.

A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.