Is SharpSpring Down Right Now? Check if there is a current outage ongoing.

We are currently investigating issues with accessing the application. We are working to resolve this as quickly as possible.

Several customers are reporting that they receive a "Server Error" when attempting to download a PDF version of an exported Email Report. Our team is currently investigating the cause of these server errors in reporting.

Our team has confirmed that the fix implemented has successfully restored full functionality for all impacted customers. We have completed monitoring and verified that the system is operating normally. If you continue to experience issues with your forms, please contact our support team for further assistance. Thank you.

Our team has implemented a fix to address the issue where some customers were experiencing forms not loading correctly or showing 404 errors. We are currently monitoring the system to ensure the fix has fully restored functionality for all impacted customers. We appreciate your continued patience. If necessary, we will provide another update. If you continue to experience issues with your forms, please reach out to our support team.

We are currently investigating reports that some customers are experiencing issues with forms. Reports indicate that forms on websites are showing errors, specifically 404 errors, for some customers. Our team is aware of this issue and is actively working to restore full functionality to forms. We will provide further updates as they become available. Thank you for your patience.

Our team has been monitoring system performance and ensured that all systems are fully operational. This incident will be marked Resolved. If you continue to experience any issues with your account, please contact Support for further assistance.

We are continuing to monitor for any further issues.

Our team has released a fix to the system issues that were previously reported. We will closely monitor performance before moving this incident to Resolved.

Our team has found that some customers are unable to log into their account. Some users may notice impact with contact manager, email editor, forms, or tracking. Our team is actively working to restore usage as quickly as possible.

This incident is resolved. If you are still experiencing issues logging into the platform, please reach out to Support for further assistance.

Our team has released an update to the login flow to restore login access for all users. Our team will closely monitor login performance before moving this incident to Resolved. If you are still experiencing issues logging into the platform, please reach out to Support for further assistance.

Our team has received reports that some users are unable to log into the application. Our team is actively investigating these reports to restore login to the platform as quickly as possible. We will post further updates here as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team has identified a log in error for some customers and is actively researching the behavior. We will continue to update here as we progress.

Our team has been monitoring system performance throughout this evening and ensured that all systems are fully operational. This incident will be marked Resolved. If you continue to experience any issues with your account, please contact Support for further assistance.

Our team has restored full functionality and access to the application for all accounts and users. We will continue to monitor our systems closely to ensure there are no further access issues with the platform.

Some areas of the product continue to be slow to load or unreachable by some customers. Our team is continuing to work on restoring full access and functionality to all users. We will post further updates as soon as they become available to this incident.

Our team has restored access to the application for all users. However, some users may see that certain areas of the product are difficult to access or missing information. For example, some users are not able to load existing Visual Workflows or open and edit emails. Please note that no data has been lost. Our team is still monitoring the platform as functions are restored, and will continue working to ensure all areas of the platform are fully accessible for all users.

Our team has discovered that access to login to the application has gone down again for some customers. We are working to restore login and platform functionality as quickly as possible. We will post updates here as soon as they are available.

After further monitoring, our team has confirmed that all systems remain fully operational. This incident will be marked Resolved. If you continue to experience any issues with accessing the application or have other product questions, please reach out to our Support team for further assistance.

Our team have updated our systems and restored login access to all accounts. We continue to monitor the platform for performance and login access closely.

Our team has restored account access to some customers. However, many accounts are still unable to login. Our team continues to work to restore login access to all users as quickly as possible.

Our engineering team is continuing to work to identify and address the login issues with the application as quickly as possible. We have also received reports that Forms are not being served for impacted accounts as well. Please continue to check this page for updates, as we will share updates about this incident as soon as they become available.

Our team has found that some customers are unable to log into their account. Our team is working to restore login access as quickly as possible. We will post updates regarding the incident to this page as soon as they become available.

After monitoring our systems performance and login status, our team has confirmed that the platform has been restored back to full functionality. This incident will be concluded and marked as Resolved. If you continue to experience any issues with the platform, please reach out to Support for further assistance.

Our team has successfully restored login access to all users on all accounts. We are continuing to closely monitor our system to ensure there are no remaining performance issues.

Our team has identified the issue and restored login access to several customers. Some customers are still unable to log in, but our team is continuing to work to restore login access to all customers. We will continue posting updates as they are available here.

Our team has identified that the app is experiencing extreme slowness and the login is down for several customers. Our team is working to restore login access and resolve any slowness as quickly as possible. We will share additional updates about this incident on this page as soon as they become available.

Our team has confirmed that the system is fully restored. We will continue monitoring throughout the evening, but will be marking this incident resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this behavior. We will continue to update this page as we work through this event.

Our team has confirmed that login access and performance have both been fully restored. Our team will be marking this issue resolved. If you continue to experience any issues logging into your account or navigating pages, please reach out to Support for further assistance.

Our team have reset our backend systems to address the login outage impacting some customers. After testing this across accounts that were previously impacted this morning, this update has restored login access to all customers, although some impacted accounts may temporarily experience slower loading times than expected. Our team is going to continue closely monitoring this situation. Once our team has confirmed that loading times are back to expected speeds and that there are no further impacts from the outage and restoration, we will mark this incident resolved.

Our team is still actively investigating this incident and working to restore access to the application for all customers. We will continue providing updates on a regular basis, as they become available, on this page.

Our team has discovered that some accounts are unable to log in. Our team is actively investigating these reports so we can resolve the behavior ASAP. We will update this page as soon as we have more information.

Our team have restored full editing access to the User Account Settings page. This ticket will be resolved, but if you continue to have any issues accessing your account, please contact Support.

Our team has received reports that customers are unable to edit User Account Settings. Our team has identified the root cause of the issue and is working to restore editing access for User Account Settings as quickly as possible. We will provide updates here as they become available.

Our team has confirmed that all form fills have been processed that were delayed from earlier today. We also have confirmed that no other delays are still occurring within the platform for form submissions. Our team is marking this incident resolved. If you continue to experience any issues with form submissions processing, please reach out to Support for further assistance.

Our team has identified the cause of the form fill delays. Form fills that have been delayed are currently processing. As our system catches up on processing form submissions, we will continue to closely monitor the platform to ensure another delay does not occur.

Our team has identified that some customers are experiencing long delays with form fills being processed by the application, starting around 9 am ET. Our team is currently investigating the cause of these delays. We will continue to post further updates to this page as soon as they become available. Thank you for your patience as our team investigates this.

Our team has confirmed that login and navigation continues to operate as expected. Our team is marking this incident as resolved, but please do not hesitate to reach out to Support if you experience any issues logging into and navigating your account.

Our team has worked diligently to restore login access. We have tested accounts to ensure that previously impacted accounts are fully accessible. Login and navigation is fully restored, but our team will be continuing to analyze the root cause of this login incident. We will also be monitoring login and navigation performance throughout today to ensure service is not disrupted again. If you continue to have issues navigating in your account, please reach out to Support for further assistance.

Our team is receiving reports that some customers are unable to log in. When they log in or attempt to navigate between pages, they receive a "503 Service Temporarily Unavailable" error message. Our team is aware of the login issues and working to address these issues as quickly as possible. We will share updates here as soon as they are available.

Our team has continued monitoring performance of forms and imports and confirmed that they continue to be processed as expected. We will be resolving this incident, but if you continue to experience any issues with imports or forms, please contact Support.

Our team discovered that the queues responsible for Imports and Form Fills were backlogged, causing the delay in data coming into the platform. These queues have been updated to ensure all Imports and Form Fills were properly processed by the system. We are continuing to monitor the queue to ensure it does not back up again, but all imports and form fills impacted by this incident have been processed. If you continue to experience issues with imports or form fills, please reach out to Support.

Some customers may be experiencing a delay with Form Fill data entering the system and Imports may be stuck at 0%. We are currently researching this behavior and will work quickly to find a resolution as soon as possible. We will update here as soon as we have more information.

Our team has continued monitoring performance after these issues' impact and continues to see that full access and functionality have been restored. We will be marking this incident as resolved. If you continue to experience any issues with your account, please contact Support.

Our team has performed extensive testing across impacted accounts and has confirmed that login is fully restored. Our team has also confirmed that all product areas are accessible within the application. Some pages may experience temporary slowness when loading for the first time upon login. If any pages continue to load slowly after refreshing, please clear your browser's cache, restart your browser, and try again. While access and functionality has been restored for all users, our team is going to continue closely monitoring this into the evening. At this time, if you continue to experience any issues accessing your account or have additional questions, please reach out to Support.

Our system has finished releasing the fix to all accounts. Our team is now monitoring the results across accounts and is performing tests to ensure all areas of the application have been fully restored for customers. Once this testing is completed, we will update this page.

The fix has continued to run and our team has observed a marked improvement in login access for accounts. The fix has not fully completed running, though, so impacted customers may still experience general account performance issues, such as slowness navigating in the account or being temporarily unable to complete some functions like publishing landing pages or importing contacts. Once the fix has finished running, we will post to this page again with another update.

The job that was running last night has continued to restore access to accounts for users, but some users may see they are still unable to access their account. Our team is continuing to monitor the results, but we will share further updates here once access has been restored.

The fix released into production earlier is continuing to run. It will continue to run throughout this evening and overnight. Our team will continue to monitor results overnight and will share another status update once available.

Our team has released a fix into production for accounts experiencing login issues and form display issues. However, this fix is taking time to complete running, so some account account may see restored login and form access prior to other accounts. Until the update finishes running, you may also experience other intermittent upon login, such as being unable to see contacts. Please note that no account data has been lost and should be accessible once the update is fully complete. Our team will begin monitoring results from the fix as it continues to run and we will share another update to this status page once it is completed.

We are continuing to work on a fix for the login and form disruptions. We will post here again as we have more updates to share.

Our team continues to develop the fix needed to address the login and form display issues. Once this is released, our team will begin monitoring the release to ensure it fully restores login access and fixes form display.

Our team has also received reports that some embedded forms are generating a "Error: Server Error" on websites and are not serving. Our team is actively addressing this behavior alongside the login issues.

Login for the application remains unavailable for some customers. Our team has identified the root cause of the login errors and is working on a fix to restore login access for all accounts. We will continue to publish updates here hourly until login access is restored for all users.

Our team is still investigating issues logging into the application and working to restore access. We will continue to publish updates here hourly until login access is restored for all users.

Our team has received reports that some customers are unable to log into the application. We are urgently investigating this issue to restore login access as quickly as possible. We will post updates about this incident to this page as they become available.

Our team has finished testing and confirmed that landing pages are serving appropriately. This incident will be marked Resolved, but please reach out to Support if you continue to experience any issues with landing pages.

Our team has released an update and landing pages are now loading. Our team is continuing to monitor landing pages and will move this incident to resolved after ensuring both secure and unsecure landing pages load for all customers.

Our team has received reports from customers that Landing Pages are not visible once published. When attempting to load a landing page, some customers are reporting timeout errors. Our team is aware of this issue and investigating to resolve it ASAP.

Our team has confirmed that login is working for all customers. This incident will be marked resolved, but if you continue to experience any difficulties logging into the platform please reach out to Support.

Our team has released an update to restore login capabilities to all customers. We are continuing to monitor the situation to ensure there are no further disruptions to customer logins.

Our team has received reports that some customers are unable to log into their accounts. Our team is aware of the issue and working to restore login capabilities for these customers as quickly as possible. We will update this status page as soon as more updates are available.

Our team has monitored our system update and confirmed that navigation in the UI has been restored. Users should no longer experience delays or performance issues while navigating within the application. If you continue to experience any challenges with the application, please reach out to Support.

Our team has released an update and contacts should now be able to be opened without experiencing slowness or performance delays. Our team is continuing to monitor performance of the application to ensure all slowness or performance delays are fully addresses

Our team has identified that some customers are experiencing major delays when attempting to view a Contact within their account. In some cases, contacts are taking between 5 - 10 minutes to load. Our team has identified the cause of the performance issues and is working to address them quickly. We will post further updates about this issue on this status page as they become available.

Last night our systems team discovered an issue after-hours causing app slowness for several customers. They have since addressed the root cause of these slowness errors and resolved the cause of this incident. If you continue to experience severe slowness when navigating within your account, please reach out to Support.

This incident has been resolved.

Our team has released an update and is monitoring improved performance within the contact manager and lists for all accounts. Our team is continuing to monitor the release to ensure performance of contacts and lists is fully restored.

Our team has received reports that some customers are experiencing slowness within the contact manager. Some customers have also reported receiving 502 loading errors when attempting to open lists. Our team is aware of these reports and investigating them. We will share updates to this page as they become available.

Our team has concluded review of forms across the platform and confirmed that all forms should be appearing without any server errors. We will be resolving this incident, but should you need further support with forms or your account please reach out to Lead Gen & CRM Support.

Our team have identified the cause of the server errors and released an update to resolve them. Forms should now appear wherever they are embedded, and form Previews are also working. Our team is continuing to monitor forms performance to ensure there are no further reports before we resolve this incident.

Some customers are experiencing an issue with forms displaying correctly. Several customers have reported that forms are showing a "Server Error" instead of the intended form content. Also, if users attempt to Preview a form in their account, they are receiving a "Server Error." Our team is investigating this reported issue and working to resolve the server errors as quickly as possible. We will continue to update this page throughout the day as we have more updates.

Our team has continued to monitor connections with Office365. Existing connections should have resumed syncing mail, but if you continue to experience any issues with Mail Sync, please disconnect and reconnect your Mail Sync user with Office365. If you continue to experience connection issues with Mail Sync, please reach out to Support.

Our team has worked with Microsoft to release an update to the Mail Sync integration with Office365. Our team has confirmed that the update is allowing Office365 users to reconnect with Mail Sync. To resolve Mail Sync connection errors, please disconnect your Mail Sync user account and reconnect Mail Sync to Office365 using the "Single-Sign On" option.

Our team has discovered that some customers are unable to reconnect Mail Sync to their Microsoft Office365 accounts. Our team is actively investigating this issue and will continue to share updates here as they become available.

This incident has been resolved.

On 5/10, Support has received reports from several customers that Mail Sync connections for Microsoft Office365 users are not working. We have found that Microsoft is providing invalid tokens for many Office365 users. To resolve connection issues for your Office365 Mail Sync user, please disconnect and reconnect your Mail Sync connection following the instructions on our Help page here - https://knowledgebase.constantcontact.com/lead-gen-crm/articles/KnowledgeBase/50310-Mail-Sync-Overview If you continue to experience errors with Mail Sync after disconnecting and reconnecting mail Sync, please reach out to Support for further assistance.

Our team has confirmed that all customers continue to be able to access their Lead Gen & CRM accounts. This incident is resolved. Please reach out to Support if you continue to experience issues logging into your account.

Our team has restored systems access. We will monitor the results to ensure all users can continue accessing their accounts.

Our team is currently aware that some customers are unable to log into their Lead Gen & CRM accounts. Our team is investigating this and looking to restore account access as quickly as possible.

Our team has monitored Facebook and Instagram connections and confirmed that they are operating normally for our users. If you continue to experience any issues with Facebook or Instagram connections, please reach out to our support team for further assistance.

Our team has implemented a fix and is monitoring the results. Affected customers are requested to try again to set up their Facebook and Instagram connections and ensure they are working properly. Once we confirm that all aspects of the reported issue are fully resolved, we will update the status for this incident to Resolved. If you continue to experience any issues, please contact Lead Gen & CRM Support for further assistance.

We are continuing to work with Facebook to address the ongoing issues connecting Lead Gen & CRM to Facebook and Instagram. We have submitted a revision request for our app and are waiting for Facebook's review. Our team will continue to share updates as they become available on this page.

We have worked with Facebook to identify the issue with the Facebook and Instagram social apps and are actively working to release an updated version of the app. We will continue to share updates here as they become available.

Our team has received reports that some customers have had issues with being able to connect Facebook and Instagram with their Lead Gen & CRM account for social posting and social listening. Our team is aware of this issue and is actively working to address the issue with Facebook directly. We will continue to investigate and will share updates as they become available on this page.

Our team has monitored Salesforce sync overnight and confirmed that Salesforce sync is operating normally for all users. If you continue to experience any issues with Salesforce sync, please reach out to our support team for further assistance.

Our team has released an update to fix and resume Salesforce syncs for all customers. Some customers may see delays with Salesforce syncing as our system works to catch up on all sync updates. We will continue to monitor the progress of Salesforce syncs before resolving this incident.

Our team has recently identified an issue with the Salesforce integration for Lead Gen & CRM. Some accounts may see that syncs from Salesforce are occurring on a slower cadence. Some accounts may temporarily see that data is not syncing from Salesforce. Our team is actively working to address the delays with Salesforce syncs. We will continue to post updates about the Salesforce sync here.

Our team has released an update to ensure all leads are appearing in the system. Any newly added leads to the system will appear within the Contact Manager. This incident is resolved. If you continue to experience any issues with the Contact Manager or creating Contacts, please reach out to our Support team.

Our team is continuing to monitor the behavior and is still diligently working towards a full fix. Our team will provide updates to our customers as the developers share their progress.

Our team completed a backfill of new contacts to ensure they appear in the contact manager. All contacts which were added to the system leading up to 1:30 pm ET on February 26th are now showing in the system. All newly added leads continue to be created in the system, but for some customers may not immediately show up in the Contact Manager. Our team is continuing the work necessary to remove this delay and ensure leads appear in the contact manager immediately upon creation.

Our systems team has identified the cause of the contacts not appearing within contact manager. They have released an update so that new contacts added to the system via import, forms, and Salesforce Sync appear. Our team is also resyncing the new data to ensure all contacts added during the outage appear within the account. This process will take several hours to complete. We will update this status page once this process is completed.

Our team has received reports that new contacts added to the system via import, forms, and Salesforce Sync are not appearing within the contact manager. Some customers have also reported that changes to existing contacts are not showing in the contact manager. Our team is investigating these behaviors and working to resolve them as quickly as possible.

Our team has resolved the 502 errors that customers were experiencing earlier. Any new API calls should no longer return 502 server errors. If you continue to experience errors when making API calls, please contact our support team for further assistance.

Our team has received reports that some customers are receiving 502 server errors when running API calls. Our team is investigating these reports and working to resolve these server errors as quickly as possible.

Our team has released an update to our LinkedIn integration. Posting is now working for LinkedIn. Any posts that have already failed will not publish, but any scheduled should publish successfully. If you continue to experience any issues with LinkedIn posting, please contact our support team.

Our team is continuing to work on a fix for LinkedIn posting. We do not have further updates at this time, but we will continue to share updates on LinkedIn posting to this page.

Our team has received reports that LinkedIn posts are not publishing and are providing error messages when attempting to post. Our engineering team is working to address this behavior as quickly as possible. We will continue to post updates about LinkedIn posting here.

An update has been released to address the root cause of the email editor issues. Our team has tested the update and confirmed that email editing is fully restored. This incident has been resolved, but if you have any additional questions, please contact Support.

Our team has identified the root cause of the email editor issues and is working on an update to address the email editor text editing issues.

Our team has received reports of text being unable to be modified within the email editor. Our team is aware of the issue and is working to restore text editing in the email editor as quickly as possible. We will provide further updates on this incident to this page.

Our team has reviewed reporting to confirm that reporting for Ads is now up-to-date for all impacted dates for this incident. This incident has been resolved, but if you continue to experience any issues with Ads or reporting, please reach out to our support team for further assistance.

After further investigation and work by our team, impacted reporting data for the past 72 hours is now available within the platform. Our team is continuing to work on this issue to ensure Ads reporting data appropriately backfills for the remaining dates impacted by this incident. We will post further updates on this page.

Our team has identified the cause of the reporting delays and is working with the our partners to restore up-to-date reporting functionality within the Ads platform.

On Thursday, October 12th, our team identified that reporting statistics for retargeting Ads are delayed. Ads continue to be served to visitors, but the reporting for Web, Mobile app, and Video campaigns are currently delayed and may not appear with the most up-to-date information. Our team is investigating this issue and working to identify a resolution as quickly as possible.

Our team has reviewed and confirmed that all impacted accounts are able to create, update and delete content throughout their accounts. If you continue to experience any issues, please reach out to Lead Gen & CRM Support for further assistance.

A fix has been released to the impacted accounts. Our teams are monitoring the results of this update to ensure the issue is fully resolved for all impacted users. Once we have confirmed that all aspects of the reported issues are fully resolved, we will update the status for this incident to Resolved.

On October 4th at around 10 AM ET, our team identified that some accounts began to experience issues with creating, updating, or deleting content within their accounts. Our team has identified the issue and is working to restore full editing access across the platform to the impacted accounts. We will share further updates on the status of the issue here.

Our team has identified the cause of the saving error and have updated the system. Saves for emails, lists, and contacts are now working correctly. Our team will continue monitoring the results of this update to ensure that all areas of the app continue to save data correctly. During our investigation our team identified that some customers experienced data loss for actions taken between 3:50 pm EDT and 5:25 pm EDT. Events that may have been impacted during this time include: imports, exports, email edits, list updates, contact updates, and form fills. Any information which was not saved during these times will need to be resubmitted and resaved on the platform. We apologize for this lost data. Our team will be taking additional steps to ensure this type of data loss does not occur in the future.

Our team has received reports of error messages when attempting to save Emails, Lists, or Contacts. Our team is aware of the incident and is working to resolve it as soon as possible.

Our team has continued to perform extensive testing and confirmed that opportunities continue to save appropriately and opportunity workflows continue to process as intended across customer accounts. If you continue to experience any issues with your Opportunities or Opportunity Workflows, please contact Support for assistance investigating and troubleshooting.

Our development team has released an update into production to correct the behavior of opportunities. The update from our development team will ensure that all customers can create and save new opportunities, updated existing opportunities without errors, and trigger opportunity workflows. Our team will continue to monitor the results of the update and ensure the outage if fully addressed by this update before moving this incident to a Resolved state. If you continue to experience errors when creating or updating opportunities, please reach out to Support.

Our team has released an update that will allow users to update existing opportunities without receiving false error messages. However, customers are still reporting that changes saved to opportunities are not activating Opportunity Triggers on workflows. Our team is continuing to develop a resolution for this as quickly as possible.

Our team is continuing their work to address this behavior. We will continue to provide further updates here as soon as possible.

Our team is continuing to work diligently to address this issue. We will share further updates here as they become available.

Our team has received reports of the following error message appearing when attempting to save updates to opportunities: "Save Opportunity Error. Please try again." The updated information successfully saves on the opportunity despite the error message. Our team has also discovered that changes to opportunities are not activating Opportunity Triggers on workflows. Our team is working diligently to address these opportunity errors. We will continue to post updates on this incident to this page.

After further investigation it has been determined that this was internal and everything is operational.

Our team has received reports of customers being unable to access the application to log in. Our team is aware of the issues and is working to restore login and platform access as quickly as possible.

Our team has successfully resolved the platform access errors. Login access is restored, but if you have any further questions, please contact support.

Our team has received reports of customers being unable to access the application to log in. Our team is aware of the issues and is working to restore login and platform access as quickly as possible.

Our team is continuing to work with Twitter on social connections and will post further messaging and updates directly to accounts once available.

Customers are experiencing issues connecting their Twitter profiles and posting to their Twitter accounts. We are working with Twitter to resolve the issue.

The SSL certificate has been updated, and the API issues are now resolved. Thank you for your patience, and if you have any questions, please feel free to contact Lead Gen & CRM Support.

Our team has identified that the SSL certificate has expired for the api.sharpspring.com domain. This affects the ability to send API calls (including Zapier and other 3rd party connectors). Our team is actively investigating these issues and will work to provide a resolution as soon as possible. We apologize for the inconvenience.

This incident is confirmed to be resolved. Thank you and if you have any questions please feel free to reach out to Lead Gen & CRM Support.

A fix has been implemented for the Automations and as of 9pm June 12th, 2023 we are monitoring the results.

Earlier today (June 12th 2023), our team identified that some customers are experiencing delays with visual workflows and action groups. Our team has identified the issue and is working to resolve it as quickly as possible.

Our team has addressed the root cause of the automation delays and have monitored progress to ensure all automations are caught up. The platform is no longer experiencing automation delays for users. If you experience any issues or have any additional questions about your automations or visual workflows, please reach out to our support team.

On the morning of June 1st, our team identified that some customers are experiencing delays with visual workflows and action groups. Our team has identified the issue and is working to resolve it as quickly as possible.

Our team was able to identify the root cause of the automation delays and ensure that all visual workflows and action groups are working without any further delays. If you continue to experience any issues with visual workflows or action groups, please reach out to our support team for further assistance.

Our team has received reports of delays with actions sending for visual workflows and actions groups in some accounts. We are actively working to identify the root cause of the automation delays and resolve them as soon as possible.

Our team has monitored the results of the update and confirmed that all automation actions that were previously delayed have caught up. We have also confirmed that new automation actions are no longer experiencing delays. If you continue to experience any issues with workflows or automation, please contact the Lead Gen & CRM (formerly SharpSpring) Support Team for further assistance.

Our team has monitored the progress of the update we released earlier today and continues to see improvements. Automations that were previously delayed are now sending in the order in which they originally occurred. Our system will continue to work through the backlog of automated actions and we will continue monitoring those results and sharing updates to this page.

Our team has identified the cause of the automation delays and has released an update to ensure that any delayed automations are sending appropriately. This delay created a large backlog of automation events that is now sending appropriately and our team expects to see the any delayed automation actions cleared within the next few hours. Any automations that have been delayed since yesterday will begin to trigger as the backlog is cleared. No contact data or automation data has been lost during this incident, and all automations that were delayed will continue to trigger the actions as intended once the backlog is cleared. Our team is going to continue closely monitoring this update to ensure the backlog of delayed automations catches up.

Our team continues to investigate and address the automation delays currently experienced by some accounts. We will continue to post updates about the status of these delays on this page.

Some customers have reported delays in the activation of their workflows and action groups. Our team is aware of the delays and is working to identify the cause of these delays and resolve them as soon as possible.

We have confirmed resolution and now see success when making calls with Sales Dialer. If you continue to experience any behaviors causing Sales Dialer to not behave as expected please reach out to Lead Gen & CRM Support.

A fix has been implemented and we are monitoring the results.

SharpSpring Sales Dialer is failing to successfully complete calls for some customers. Our team is actively investigating and working to resolve this issue.

Our team has reviewed the file manager and confirmed that all users are now able to select and insert images and files while editing emails. If you continue to experience any issues when editing email, please reach out to support.

Our team has received reports that some customers are unable to select files or images to insert when editing their emails. Our team is aware of the issue and is investigating.

Our team has continued monitoring the results of the fix through last night and this morning and confirmed that form submissions and list imports are fully caught up. Our team has also confirmed that no data was lost during this incident, and that all data is now backfilled. If you continue to experience any issues with form submissions or list imports, please reach out to support.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some customers may be experiencing delays with Form Submissions and List Imports. Our developers are aware of this behavior and are working diligently to resolve.

Our team has observed the results of the update and confirmed that login access has been restored to all SharpSpring users. If you continue to have trouble accessing SharpSpring, please reach out to our Support team for further assistance.

Our team has released an update to restore access to users who were unable to load the SharpSpring application. We are continuing to monitor the results to ensure the outage is fully resolved.

Our team has received reports that some users are unable to access the SharpSpring application. Our development team is working to restore access as quickly as possible. We will continue to post updates to this page as they become available.

Our team has monitored the fix and confirmed that the update has resolved the existing log in issues. If you are still unable to log into your account, please contact SharpSpring Support for further assistance.

Our team has released an update to restore log in access and is monitoring the results. We will continue monitoring and update this page once the fix has been confirmed to fully resolve all the log in issues.

Our team has received reports that some customers are unable to log into their accounts. Our team is working to resolve this issue and restore log in access as soon as possible.

Our team has released an update to restore full functionality of email scheduling to lists and saving changes to forms. If you are still unable to schedule your email or save changes to your forms, please log out of your account, clear your cache, and log in and try again. If you continue to experience any issues in your account, please contact our Support team for further assistance.

Our team has released a update, and accounts should now be able to Schedule emails to Lists from the Emails page as well as save changes to forms. If you are still unable to schedule your email or save changes to your forms, please log out of your account, clear your cache, and log in and try again. Our team will continue monitoring this fix for Email Scheduling and saving Forms.

Our team has received reports of customers being unable to schedule emails to lists within the Emails page and being unable to save changes to forms. Our team is currently investigating these issues and working on a resolution for them as soon as possible. In the meantime, customers can still schedule emails through the Lists page by navigating to Lists, finding the name of the list they wish to schedule the email to, then selecting the Gear Icon > Schedule email to list.

Our team has reviewed the update released earlier and confirmed that the reports of the File Manager and Settings page not working have been fully resolved. If you are still experiencing any issues in your account, please do not hesitate to reach out to the SharpSpring Support team for further assistance.

Our team has released an update to resolve the reported issues and are monitoring the results.

Some customers are reporting they are unable to add or edit images using the File Manager when editing emails. Some users have also reported being unable to access the Settings page. Our team is actively investigating these issues and will work to provide a resolution as soon as possible.

Our team has released an update to resolve all login and navigation errors within SharpSpring accounts. All users should now be able to access and fully navigate within accounts. If you are still experiencing any issues accessing your account, please contact SharpSpring Support for further assistance.

Some users are reporting they are unable to log into their SharpSpring accounts. Some users have also reported being unable to navigate within their account. Our team is aware of these issues and is working to restore full login and navigation access and functionality as soon as possible.

Our team has released an update so that scheduled emails are now visible on the "Scheduled Automation Events" page for all users. If you have any questions or concerns regarding email scheduled, please do not hesitate to contacts our support team.

Some customers have recently reported that pre-scheduled emails are not appearing on the "Scheduled Automation Events" Page for some users. Our team has investigated the reports and confirmed that all emails are being sent normally at the selected dates and times. If you would like to review email send events to ensure your email has been scheduled, you can also review scheduled emails within the Content Calendar or the Audit Log.