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This incident has been resolved.

Service has been restored and customers may experience improvements. We are continuing to monitor login behaviour.

Service has been restored and customers may experience improvements. We are continuing to monitor login behaviour.

We are aware of reports of issues signing into ShareGate. We are currently investigating.

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.

On 2024-02-06, unexpected behaviour was detected in ShareGate Management. This resulted in the UI becoming unresponsive and Group Inactivity notifications being erroneously sent to end-users for some tenants. This issue has now been fixed and normal behaviour is expected to return shortly. If you have enabled end-user notifications for Inactive Groups, we recommend that no deletion or archival of groups be actioned because of today's notifications without first validating that they are in fact inactive. You may also wish to inform internal Group Owners of the situation to avoid further confusion. If you have questions, please feel free to reach out to our ShareGate Support team.

This incident has been resolved.

The results of management operations may not be presented immediately for some users.

This incident has been resolved.

Group details are not being updated for a small percentage of ShareGate users. All other ShareGate functionality is unaffected. We are working to resolve this issue as quickly as possible.

This incident has been resolved.

We're currently investigating an issue that is causing a delay between taking actions in ShareGate and the results being displayed.

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.

All systems are back up and running, and ShareGate should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.

We're currently investigating an issue that is causing a delay between taking actions in ShareGate and displaying the results.

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.

Customers who connected their tenants to ShareGate in the past day may experience slower than usual sync times, with stale or incorrect values being shown for Owner and Guest details. We have rectified the root cause, and affected customers should see correct information within 24 hours.

This incident has been resolved.

We recently had an incident where customers may have received "Ask the owner" notifications or notifications regarding Purpose and Sensitivity Tags despite such notifications being toggled off. We have identified the source of this incident and corrected the situation. As of 2022-10-17, we also took steps to ensure that users who received the undesired notifications could not act on them. If you believe a user was able to act on these notifications before we deactivated them, we invite you to submit a support ticket and we will investigate the issue. We apologize for the inconvenience this situation might have caused and we assure you a thorough post-mortem of this incident will be done.

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

All systems are back up and running, and ShareGate Teams Management should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.

We are continuing to work on a fix for this issue.

Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.

We're currently investigating an issue that may affect the installation of the ShareGate Apricot Teams chatbot. As a result, some chatbot notifications may not be sent to users.

We're currently investigating an issue that may affect the completion of team and group archival. As a result, any requests to archive a group or a team can't be completed.

We’re currently investigating an issue that may affect the completion of team and group archival and the installation of the ShareGate Apricot Teams chatbot. As a result, any requests to archive a group or a team can’t be completed, and chatbot notifications might not get sent to users.

We're currently investigating an issue that may affect our syncing with Microsoft 365. As a result, changes in Microsoft 365 environments may not be reflected in ShareGate Apricot.

We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

We're currently investigating an issue that may affect the installation of the ShareGate Apricot Teams chatbot. As a result, some chatbot notifications may not be sent to users.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.

We are continuing to monitor for any further issues.

All systems are back up and running, and ShareGate Apricot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.

Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.

We're currently investigating an issue preventing users from accessing ShareGate Apricot.

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.

All systems are back up and running, and the ShareGate Apricot Teams chatbot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.

We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.

All systems are back up and running, and ShareGate Apricot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.

We are continuing to investigate this issue.

We're currently investigating an issue causing high latency on ShareGate Apricot.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

This incident has been resolved.

All systems are back up and running, and ShareGate Apricot should now work as expected. We’re still monitoring the situation and will be back with an update as soon as we’re confident the issue has been fully resolved.

We're currently investigating an issue that may affect the responsiveness of ShareGate Apricot. As a result, you may experience some latency on navigation and actions taken in the app.