Historical record of incidents for Shakepay
Report: "Ongoing Issue with Email Validations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the signup process on Shakepay. Some users are reporting that valid email addresses are being rejected during signup. Thank you for your patience
Report: "Ongoing Issue with Email Validations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the signup process on Shakepay. Some users are reporting that valid email addresses are being rejected during signup.Thank you for your patience
Report: "Bitcoin Cashouts Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently broadcasting the backlog of transactions. Thank you for your patience.
We are continuing to work on a fix for this issue.
An issue with a third party provider is currently preventing us from processing new Bitcoin cashouts. Thank you for your patience.
Report: "Issue with Support Chat on Android Devices"
Last updateThis incident has been resolved.
The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.
The release of the most recent Android version (3.17.0) is taking longer than expected. In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application. Thank you for your patience
A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)
We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this. In the meantime, please log in via our website to reach our customer support team. Thank you for your understanding and patience.
Report: "E-Transfers Delayed"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Our banking partners are currently experiencing a service outage - They're working on a fix. Pending transactions will be processed as soon as they're back online. Sorry for the inconvenience.
Report: "3rd party e-Transfer cash-out delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding
We are currently investigating this issue.
Report: "ETH Cashouts Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and transactions are being processed. In rare cases, your transaction attempt(s) might've been canceled. Please try again, as the service is now fully operational.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Delayed BTC cashins"
Last updateThis incident has been resolved.
We are seeing longer than usual delays for BTC cashins, and are investigating the issue. Pending transactions will be processed once the incident was resolved.
Report: "Delayed BTC cashins"
Last updateThis incident has been resolved.
We are seeing longer than usual delays for BTC cashins, and are investigating the issue. Pending transactions will be processed once the incident was resolved.
Report: "3rd party e-Transfer cash-out delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Pending e-Transfers are currently being processed and will be completed at the earliest opportunity. The estimated resolution time is 12:00 AM EDT.
An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding
We are currently investigating this issue.
Report: "Transaction summary export currently unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "E-Transfer Cashouts Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
An issue with a banking partner is currently delaying e-Transfer withdrawals. Thank you for your patience while we address the situation.
Report: "Interac Network Delays"
Last updateThis incident has been resolved.
We’re observing delays, coming from the Interac network, to forward e-Transfers requests. Shakepay’s service availability is unaffected, but e-Transfers might see delays up to 20 minutes. Thank you for your patience while they address the situation.
Report: "Delayed incoming bitcoin transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently processing the backlog of incoming transactions
The issue has been identified and a fix is being implemented.
Report: "Shakepay Card Details"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Shakepay Card Details"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this intermittent issue with our card partner. Thank you for your patience as we address the situation.
An ongoing issue with our card partner currently is intermittently preventing users from revealing their Shakepay Card numbers in the mobile application. Thank you for your patience we address the situation.
Report: "Delayed ETH transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently processing the backlog of transfers.
An issue has been identified dealing with incoming and outgoing ETH transactions - Thank you for your patience while we issue a fix.
Report: "ETH Cashouts Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently processing the backlog of transfers. Thank you for your patience.
The issue has been identified and a fix is being implemented.
Report: "2FA Codes Delayed for Telus Customers"
Last updateThis incident has been resolved.
A fix has been implemented and SMS codes are being delivered to Telus customers.
An issue with our 2FA service provider is currently affecting a subset of Telus users, preventing them from receiving authentication codes. Thank you for your patience while they implement a fix.
Report: "E-Transfers Delayed"
Last updateThis incident has been resolved.
An unscheduled maintenance from one of our banking partner is underway currently preventing us from processing e-Transfer deposits and withdrawals. This maintenance is expected to last until 9:00 am EST. Once completed, pending transactions will be processed immediately. Thank you for your patience.
Report: "ETH Transactions Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a disruption affecting Ethereum (ETH) cash-ins and cash-outs. Our team is actively working to resolve the issue as quickly as possible.
Report: "Problems viewing monthly statement"
Last updateThis incident has been resolved and monthly statements can be viewed again.
We are currently investigating this issue.
Report: "Delayed e-Transfer cash-out"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Wire transfer funding delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "E-Transfer Cashouts Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we're processing the backlog of e-Transfers. Thank you for your patience.
We are continuing to work on a fix for this issue.
An issue with third-party service providers has been identified. Thank you for your patience while we address the situation.
We are currently investigating this issue.
Report: "E-Transfers Delayed"
Last updateThis incident has been resolved.
Our banking partner is still under maintenance. Pending transactions will be processed as soon as they're back online. Sorry for the inconvenience.
Our banking partners are currently under maintenance. Pending transactions will be processed as soon as they're back online. Sorry for the inconvenience.
One of our banking partner is currently experiencing a service outage - They're working on a fix. Pending transactions will be processed as soon as they're back online. Sorry for the inconvenience.
Report: "Incoming crypto transactions delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
An issue with a third-party provider has been identified and we're working on a fix.
We are currently investigating this issue.
Report: "ETH Cashouts Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and the backlog of transfers is currently being processed. Thank you for your patience.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Service Disruption: App unavailable for certain mobile devices"
Last updateThe OTA has been shared, and 3.11.5 has been deployed to the Apple and Google app stores. This issue has now been resolved.
We have deployed a fix OTA (over-the-air) and submitted updated releases to the app store (3.11.5). For those who were affected, open your app, wait 1-2 minutes, and then re-open it—this should trigger the update. You can check if you have the most recent version by going to Settings -> Account Settings -> App version. The fix is included in 3.11.4 (c62a5005) and 3.11.5. If you see 3.11.4, you will need the update.
We have identified the problem and will push a fix via an over-the-air release. We will also be publishing new releases to the Apple and Google app stores.
We are continuing our investigation and will release an updated app to unblock folks shortly. We appreciate your patience!
We're investigating the source of an issue preventing specific iOS and Android devices from using the app on the latest version (3.11.4). You can still log in to your account via the web application.
Report: "Intermittent issues with API"
Last updateAPI performance and availability was degraded for about 30 minutes.
Report: "INTERAC e-Transfer delays due to issue on INTERAC's e-Transfer platform"
Last updateThe issue has been resolved.
INTERAC is continuing to investigate the issue.
We have been informed that INTERAC is experiencing issues on their e-Transfer platform that can result in delays in sending and receiving transfers such as auto-deposits and Q&A. The INTERAC team is currently investigating.
Report: "E-Transfers Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring the results. New e-Transfers are now being processed - For pending transfers please make sure to send us an e-Transfer reminder to deposit the funds or initiate a new e-Transfer. Thank you for your patience
We are continuing to work on a fix for this issue. Resolution is expected in the next 30 minutes.
The issue has been identified and a fix is being implemented.
Report: "Delayed BTC Cash-out"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Monthly Statements Partially Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
An issue with the September 2024 monthly statements has been identified. Thank you for your patience while we issue a fix.
Report: "ETH Cash-out delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "E-Transfers Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
An issue with our banking partner is currently preventing us from processing e-Transfer cashin and cashouts. Thank you for your patience while we address the solution.
Report: "Delayed BTC Cashouts"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently broadcasting the backlog of transactions. Thank you for your patience.
The issue has been identified and a fix is being implemented.
Report: "Delayed e-Transfer Deposits and Withdrawals"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Intermittent issues with SAF / Pay a friend"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received reports that some customers encounter an error when using SAF / Pay a friend. We have identified the problem and are working on a fix.
Report: "Shakepay Card - VISA network"
Last updateThis incident has been resolved.
We are continuing to monitor an issue with a provider's connection to VISA network.
Report: "Known Issue: App Notifications are not triggering"
Last updateThis incident has been resolved.
A fix has been implemented and we’re monitoring the results. Make sure to update to app version 3.9.0 in order to receive push notifications going forward.
A fix requiring a mobile app update is being deployed - Thank you for your patience while we publish a new version of the Shakepay app.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "E-Transfer Cashin Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
An issue with our banking partner is currently preventing us from processing incoming e-Transfers. Thank you for your patience while we address the situation with them
We are currently investigating this issue.
Report: "Shakepay / Peer-to-Peer Transactions Currently Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Shakepay Card Details"
Last updateThis incident has been resolved.
An ongoing issue with our card partner currently is preventing users from revealing their Shakepay Card numbers in the mobile application. Thank you for your patience we address the situation.
Report: "Bill Payments and Payees service degraded"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're aware of an ongoing issue with creating some new Bill Payments and adding or modifying some Bill Payees.
Report: "e-Transfer Cashouts Delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Some e-Transfer cashouts appear to not be going through since around 7:00 AM. We are currently investigating this issue.
Report: "Shakepay Card Details"
Last updateThis incident has been resolved.
An ongoing issue with our card partner currently is preventing users from revealing their Shakepay Card numbers in the mobile application. Thank you for your patience they address the situation.
Report: "Crypto Cashouts Delayed (BTC/ETH)"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Crypto (BTC/ETH) Transactions Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and the backlog of transactions is being processed.
The issue has been identified and a fix is being implemented.
Report: "Service Disruption: Customer Support Chat Unavailable"
Last updateThis incident has been resolved.
We regret to inform you that our customer service platform is currently experiencing issues beyond our control. As a result, we are temporarily unable to assist you through our usual support channels. We are closely monitoring the situation and will provide updates as soon as the service is restored. Thank you for your understanding and patience.
Report: "e-Transfer Cash-ins and Transaction Confirmation emails"
Last updateThis incident has been resolved.
The issue is back and we're working on a fix. Email confirmation emails might be delayed - We're working with our email provider to resolve this as quickly as possible.
The issue has been resolved. If you're still experiencing delays, please try to re-attempt the transaction either from the app or by sending a new e-Transfer / an e-Transfer reminder.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.