Historical record of incidents for SF Fire Credit Union
Report: "Stonestown Branch temporarily closed"
Last updateWe are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Due to a plumbing issue, our Stonestown Branch will be temporarily closed. We expect the branch to re-open and resume normal operations on Saturday, June 14th. We apologize for any inconvenience this may cause. Please visit our website, sffirecu.org for alternate locations and for updates.
Report: "Mobile Deposit Service Alert"
Last updateWe're currently experiencing an issue with Mobile Deposit and are working to resolve it as quickly as possible. We apologize for the inconvenience and thank you for your patience.
Report: "Online & Mobile Banking Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Online & Mobile Banking will be unavailable due to scheduled maintenance on June 3rd, from 8:00 PM to 8:30 PM PT. We apologize for any inconvenience this may cause and appreciate your patience.
Report: "Statements & Check Images"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Statements and check images will be intermittently unavailable for scheduled maintenance starting on May 21 at 8:00 PM PT and ending on May 22 at 12:00 AM PT. We apologize for any inconvenience this may cause and appreciate your patience.
Report: "New Account Opening Outgage"
Last updateThis incident has been resolved.
We are currently experiencing issues with opening new accounts in online and mobile banking. We apologize for the inconvenience and appreciate your patience.
Report: "Card Management Widget Outgage Detected"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
The Card Management services in online and mobile banking are temporarily unavailable. We apologize for the inconvenience and appreciate your patience.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.
Report: "Card Management Widget Unavailable"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
The Card Management services such as travel notices, updating PIN, & temporarily blocking/unblocking a card, are temporarily unavailable. We appreciate your patience as we work to resolve this matter.
Report: "Online & Mobile Banking Unavailable"
Last updateOnline & Mobile Banking is now available. We apologize for any inconvenience and thank you for your patience.
Online & Mobile Banking is temporarily unavailable. We apologize for any inconvenience this may cause.
Report: "Card Management Issue"
Last updateThis incident has been resolved.
We are currently investigating an issue with our Card Management feature in Online & Mobile Banking. We apologize for any inconvenience and we are working to restore services as soon as possible.
Report: "Online Chat Outage"
Last updateThis incident has been resolved.
Our chat support is temporarily unavailable due to a system outage. Please call or send us a message using the message center with any assistance you need. We apologize for the inconvenience and are working to restore services as soon as possible.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an intermittent issue with services such as transfers within the Online & Mobile Banking platform. If you receive an error message, please wait 10-15 minutes and try again. We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve this issue as soon as possible.
Report: "Travel Notifications Outgage Detected"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are investigating an issue with Travel Notifications. It is currently unavailable. Please use the Message Center to provide us with the dates and location of your upcoming travel. Thank you for your patience while we work to resolve this issue.
Report: "Telephone Service Outage"
Last updateGood news! Our telephone service has been restored. You can reach us via telephone again. Thank you for your patience.
Good news! Our telephone service has been restored. You can reach us via telephone again. Thank you for your patience.
Our telephone service is temporarily unavailable. If you need to contact us during this time, please click on the bubble "Let's Talk" at the bottom right hand corner of our website, to reach a Representative via our chat service. We apologize for any inconvenience this may cause. Our phone service provider is working to restore this service as soon as possible.
Report: "Phone and Chat Performance issue"
Last updateThis incident has been resolved.
Our phone and chat services are currently unavailable. Online and Mobile Banking are available. Please send us a message using the message center with any assistance you need. We apologize for the inconvenience and are working to restore services as soon as possible.
Report: "Issues with Statements & Check Images"
Last updateThis incident has been resolved.
We are currently experiencing an issue with our eStatements & check image services. During this time new statements and check images may not be viewable in Online or Mobile Banking. We apologize for the inconvenience.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We have identified an issue that is causing delayed or unreceived login codes for Digital Banking. We are working to correct this issue as soon as possible and apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Response Time for Internal Systems"
Last updateThis incident has been resolved.
We are currently investigating slow load times in some of our internal tools. This may impact our support staff as they try to assist members this morning. We are actively engaged on the issue and hope to resolve it as soon as possible. We thank you for your patience this morning.
Report: "Online & Mobile Banking Service Alert"
Last updateImpact of service was reported from 11:04 PM PST to 11:28 PM PST on 10/25.
Report: "Mobile Deposit Service Alert"
Last updateThis incident has been resolved.
We are currently experiencing service issues with our Mobile Deposit feature. During this time you may experience slowness in depositing checks or the overall service being unavailable. We apologize for the inconvenience.
Report: "Online Banking Credit Card Rewards"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are investigating an issue with the Credit Card Rewards portal. Thank you for your patience while we work to resolve this. We will provide updates as soon as possible. We apologize for any inconvenience this issue may cause.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
We have identified an issue that is currently impacting Mobile App logins on Android devices. We apologize for any inconvenience this may cause and we are actively working to resolve this issue. We thank you for your patience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Card Management Issue"
Last updateThis incident has been resolved.
We are currently investigating an issue with our Card Management feature in Online & Mobile Banking. We apologize for any inconvenience and we are working to restore services as soon as possible.
Report: "Online Banking issue with Menu navigation"
Last updateThis incident has been resolved.
The issue with Menu Navigation has been resolved. We apologize for any inconvenience the issue may have caused you.
Report: "Online and Mobile Banking Login Issue"
Last updateThis incident has been resolved.
We are currently experiencing an issue with our login service where authentication codes are not being delivered. We are actively working with our partners on this issue and we apologize for any inconvenience.
Report: "Online Banking Card Management Outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are investigating an outage with our Online & Mobile Banking Card Management widget and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online Banking Outage"
Last updateOnline Banking and Mobile App are now available. We apologize for the inconvenience the recent outage may have caused. Thank you again for your patience and understanding.
We are continuing to investigate this issue.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Phone and Chat Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our phone and chat support are temporarily unavailable due to a system outage. We apologize for the inconvenience and are working to restore services as soon as possible.
Report: "Phone and Chat Outage"
Last updateThis incident has been resolved.
Our phone and chat support are temporarily unavailable due to a system outage. We apologize for the inconvenience and are working to restore services as soon as possible.
Report: "Phone and Chat Outage"
Last updateThis incident has been resolved.
Our phone and chat support are temporarily unavailable due to a system outage. We apologize for the inconvenience and are working to restore services as soon as possible.
Report: "Bill Pay Outage"
Last updateThis incident has been resolved.
We are currently investigating an outage with our Bill Pay service. We thank you for your patience while we troubleshoot this issue.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this outage and will provide further updates as soon as possible. We apologize for any inconvenience.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Issues with loan accounts & services in Online & Mobile Banking"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented. During this time some loan-related services may be unavailable. Again we apologize for the inconvenience and are working to resolve the issue as quickly as possible.
We are currently investigation a display issue that is casing credit card available balances to show as $0. We are actively working on a resolution and this display issue will not impact your regular use of your credit card. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Bill Pay platform. Service may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Intermittent Issues with Email Delivery"
Last updateThis incident has been resolved.
We are continuing to monitor the email delivery service for alerts and one-time passcodes we send for security checks during login to online banking. Please use SMS Text, voice, or push notification to ensure timely delivery. You may also use a 2FA App, such as Duo, Google, or Microsoft Authenticator, to receive one-time passcodes. If you are traveling internationally and cannot receive SMS Text messages or voice, using a 2FA App to receive the one-time passcodes is a good option. If you have questions on how to use a 2FA App, please reach out to our Contact Center for support. We are available via online chat to assist you from 7:00 AM PT to 8:00 PM PT, Monday through Saturday. We apologize for the inconvenience this may cause you and we appreciate your patience while we work to resolve this issue.
We are currently experiencing intermittent issues with email delivery of account alerts and one-time passcodes we send for security checks during login to online banking. Until we resolve this issue, please use SMS Text, voice, or push notification. You may also use a 2FA App, such Duo, Google, or Microsoft Authenticator, to receive one-time passcodes. If you are traveling internationally and cannot receive SMS Text messages or voice, using a 2FA App to receive the one-time passcodes is a good option. If you have questions on how to use a 2FA App, please reach out to our Contact Center for support. We are available via online chat to assist you. Simply click on the Chat bubble on the online banking website or on your Mobile App. We apologize for the inconvenience this may cause you and we appreciate your patience while we work to resolve this issue.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Stonestown Branch Temporary Closure, January 17th"
Last updateThis incident has been resolved.
Due to a plumbing issue, our Stonestown branch will be closed Tuesday, January 17th. Our California Street and Mint Plaza branches remain open. You can also reach us via phone at (415) 674-4800 or Web Chat within Online and Mobile Banking between 7am-8pm PST.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online Banking Outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Wire Transfer Outage"
Last updateThis incident has been resolved.
Please note that we are experiencing an outage with our wire processing system. The outage may delay and pending wire transfer requests. We are actively working to resolve the issue and apologize for any inconvenience this may cause.
Report: "Online & Mobile Banking Response Time"
Last updateThis incident has been resolved.
We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Report: "Online Banking Outage"
Last updateWe are investigating an issue with our Online & Mobile Banking platform that may cause performance issues. We will provide updates as soon as possible. We apologize for any inconvenience.