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We have had a service degradation in our shipment and customs shipment API. As a result Some requests to create customs shipments have mistakenly resulted in 4xx. All systems are operational. The issue is resolved. We are fixing the gaps in the data, will be complete today EOB.

We encountered a disruption in our shipping module that prevented label creation for the carrier DPD AT. This was caused by a failure in the routing file import.The issue has been identified and resolved, and DPD AT label creation is functioning as expected again.We apologize for the inconvenience this may have caused to your operations.

We encountered a disruption in our shipping module that prevented label creation for the carrier DPD AT. This was caused by a failure in the routing file import. The issue has been identified and resolved, and DPD AT label creation is functioning as expected again. We apologize for the inconvenience this may have caused to your operations.

This incident has been resolved.

We are not receiving tracking updates from Seur. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.

To maintain the tracking quality, we are using a different source of tracking until the carrier fixes the issue.

Swiss Post has confirmed that they detected problems with the generation of reports and are working hard to fix them.

We are not receiving tracking updates from Swiss Post. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently facing an issue in tracking the Shipments created in the last few hours. We are actively working on resolving the issue with the highest priority.

This incident has been resolved.

Dear customer, we are currently facing issues with the API of SDA/Posteitaliane. Therefore we are not able to create labels for the carrier SDA Posteitaliane. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of SDA Posteitaliane! Please note this only affects the API connection of the carrier SDA Posteitaliane. The offline integration of SDA Posteitaliane as well as all other carriers are up and running!

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently facing an issue in tracking the Shipments created in the last few hours. We are actively working on resolving the issue with the highest priority.

User access to Seven Senders Analytics was temporarily unavailable due to an incident with our service provider, Google. We’re happy to inform you that the issue has been resolved, and full access restored. We sincerely apologize for the inconvenience this may have caused, and thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

The issue has been identified and is caused by the external provider. The fix is being implemented.

We are currently facing an issue with our analytics in the Seven Senders portal. We are actively working on resolving the issue with the highest priority.

This incident has been resolved.

We are currently experiencing slow response times from DPD for the carrier DPD PL, causing partial outages when requesting DPD PL labels. We have already reached out to the carrier and will provide an update as soon as the issue is fully resolved. On behalf of the carrier, we sincerely apologize for any inconvenience caused and appreciate your patience.

Today, on March 3rd, between 06:10 and 09:20, we encountered an issue with DPD AT routing that disrupted label creation. The problem has since been resolved, and we sincerely apologize for any inconvenience this may have caused.

Today, the Seven Senders Label API experienced an outage from 11:26:31 to 11:31:59 due to a planned infrastructure update. During the deployment process, an unexpected issue arose. Upon identifying the problem, we promptly reverted to the previous stable version to restore service. We are conducting a thorough investigation to understand the root cause and implement measures to prevent similar incidents in the future. We apologize for any inconvenience this may have caused and appreciate your understanding

We want to inform you that between 11:08 and 11:42, we encountered an issue with the Post AT carrier's API. This technical problem on the carrier's end temporarily disrupted the creation of return labels. The API has been stable since 11:42, and normal service has resumed. On behalf of Post AT, we sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

This incident has been resolved.

We have confirmed all systems operational. The outage itself lasted 5 minutes. Still monitoring for potential issues and repercussions. Closing the incident soon.

Revision: all public domains might be affected

The DNS records have been fixed. The API should be accessible. If you are still experiencing issues connecting to Seven Senders API, please flush your DNS cache.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Dear Customer, We have just been informed by the carrier that the problem should have been resolved and all label services are working as expected. Kind regards 7Sender

Dear Customer, We are currently experiencing problems with the API of the carrier Inpost PL since 09:30am(CET) . As a result, label creation is currently irregular. We have already contacted the carrier. They are aware of the problem and are currently working on a solution. On behalf of Inpost PL, we apologize for any inconvenience this may cause. Kind regards 7Senders Team

We experienced an issue with the API of the carrier DPD FR from 13:45 to 14:15 due to an anomaly on a cluster. This caused disruptions to label creation, and the affected customers have already been informed. The issue has since been resolved. On behalf of the carrier, we sincerely apologize for any inconvenience this may have caused.

We experienced an issue with the Returns API of the carrier Post AT from 05:00 to 06:15 due to a database error on the carrier's end. This caused disruptions to label creation, and the affected customers have already been informed. The issue has since been resolved. On behalf of the carrier, we sincerely apologize for any inconvenience this may have caused.

The incident has been resolved and the label creation has been working without any issues since 30 minutes now. We are still waiting for an official update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. Once me we want to apologize on behalf of the carrier Ceska Posta.

Dear customer, unfortunately we are currently facing issues with the API of the carrier Ceska Posta again. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

The incident has been resolved and the label creation has been working without any issues since 30 minutes now. We are still waiting for an official update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. Once me we want to apologize on behalf of the carrier Ceska Posta.

The label creation seems to work again since 21:02 CET. We are further monitoring the label creation and waiting for a statement of the carrier.

Dear customer, unfortunately we are currently facing issues with the API of the carrier Ceska Posta again. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

The incident has been resolved, and label creation has been functioning correctly since 14:16. The root cause was identified as a server issue on the carrier's side. We are currently awaiting a detailed update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. On behalf of Česká Pošta, we sincerely apologize for any inconvenience this may have caused.

The label creation seems to work again since 14:16 CET. However, we are further monitoring the label creation and waiting for a statement of the carrier.

Dear customer, We are currently facing issues with the API of the carrier Ceska Posta. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

We've monitored the successful label creation over the past couple of hours. The incident is officially closed as well by the carrier Evri UK stating that the underlying problem was caused by an authentication issue. For the label generation via the Evri UK API the carrier uses a configuration file holding all authentication information. This file was corrupted after a new configuration of a new client was added and the authentication of their clients and therefore the label creation wasn't working. In order to prevent this issue from happening in the future, Evri UK took several measurements, mainly focussing on ensuring the identification of any incorrect text characters before the configuration file is changed and uploaded. Once again on behalf of Evri UK we apologize for any inconvenience caused.

A fix has been implemented by the carrier Evri UK and we are monitoring the creation of labels.

We are continuing to work on a fix for this issue.

Dear customer, we are currently facing issues with the API of the carrier Evri UK. Therefore we are not able to create labels for the carrier Evri UK. We already reached out to the carrier. The carrier is aware of the issue and currently working on solving the problem. Please note, that all other carriers are up and running! On behalf of Evri UK, we apologize for any inconvenience this may cause.

We identified and resolved the issue - the label service is fully operational again. We apologize for the inconvenience this may have caused!

We are currently facing issues with the label creation for the following carriers only: DPD AT, Post CH, Post AT, Post NL, Colissimo FR, DHL GB. We identified the issue and currently taking a fix live.

Following yesterday's Kubernetes and Network Upgrade, the Return Portal API server encountered issues with DNS resolution/communication, causing this outage. After manually restarting the servers today, the service was fully restored after some time To prevent future occurrences, we're evaluating the best approach. Currently, extending the /health application feature to validate all critical communications seems to be the most effective solution. This will enable Kubernetes to automatically restart the application and trigger a PagerDuty incident for immediate action

We are currently experiencing a technical issue that is preventing access to the return portal. Our team is addressing the problem with the highest priority.

This incident has been resolved

We are experiencing issues with one of our carriers, we are investigating this issue now.

This incident has been resolved by Correos-ES and labels are generated again.

The technical department of Correos-ES identified an incident and is looking into it.

Dear customers, currently the API of Correos-ES is unavailable. Therefore we are not able to create return labels for the carrier Correos-ES. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Correos-ES! Please note this only affects Correos-ES. All other carriers are up and running!

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented by Post AT and we are monitoring the returns labels creation.

Post AT identified the issue and is currently working to fix it.

Dear customer, we are currently facing issues with the API of Post AT. Therefore we are not able to create return labels for the carrier Post AT. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Post AT! Please note this only affects the API connection of the carrier Post AT. The offline integration of Post AT as well as all other carriers are up and running!

This incident has been resolved.

Post NL has fixed the problem and the API communication no longer shows timeouts. We will continue to monitor.

Dear Customer, Unfortunately, the carrier (Post NL) is experiencing problems with their API, resulting in timeouts for some of the label requests. We are in contact with the carrier and are trying to assist them in resolving the issue. Please note that this only affects label creation via the Post NL API and only for some of the incoming requests. We apologize on behalf of Post NL for the inconvenience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Ceska Posta has recovered their infrastructure and the label creation works again. We apologize on behalf of the carrier for the inconvenience this may have caused!

Dear customer, Due to the unavailability of the carrier's API, we are not able to create Ceska Posta labels. We are in close contact with the carrier to receive updates, as you can see in the article below it is a global issue on their side. https://www.sedesatka.cz/rubriky/zajimavosti/ceska-posta-vypadek-nefunguje-web-a-nektere-sluzby_2702.html We will keep you posted and will inform you once an update is available.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are experiencing an issue updating Analytics Tool in 7Senders Portal. Recent updates are not visible in the tool since yesterday evening. There is no data lost and we are working on bringing it all up to date as soon as possible.

This incident has been resolved.

The problem was resolved, we will continue to monitor.

Unfortunately we have to reopen the incident from this morning. We are working on the resolution with the highest priority.

This incident has been resolved.

We identified and resolved the issue - the label service is fully operational again. We apologize for the inconvenience this may have caused!

We are currently facing issues with the label creation for the carriers: DPDAT, DPDCH, BPOST, SEUR, BRT, Mondial Relay. We are working on resolving the issue and will update you as soon as possible

This incident has been resolved.

Dear customer, unfortunately the carrier's API is unavailable again and we are currently not able to create Royal Mail labels. We reached out to the carrier again and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Royal Mail. Please note: this only affects Royal Mail, all other carriers are up and running!

This incident has been resolved.

The API is operational again, we will continue to monitor

Regrettably, the carrier's API has experienced a setback and is once again unavailable. We are maintaining close communication with the carrier and trying to support them in resolving the issue on their side.

The carrier's API is back to normal and the label creation is successful again. We will continue to monitor! We apologize on behalf of the carrier for the inconvenience!

Dear customer, due to the unavailability of the carrier's API, we are currently not able to create Royal Mail labels. We reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Royal Mail Please note this only affects Royal Mail all other carriers are up and running!

Service responsible for consuming Hermes DE tracking updates has stopped working on 25.04. Issue has been recognised and resolved. All the missing updates will show in our systems within 2-4 hours. Additional monitoring and alerts will be setup as an outcome of this incident.

The return label creation with the carrier Correos-ES is working again! Once again we apologize on behalf of the carrier.

Dear customer, currently the API of Correos-ES is unavailable. Therefore we are not able to create return labels for the carrier Correos-ES. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Correos_ES! Please note this only affects Correos-ES. All other carriers are up and running!

The label creation with the carrier Royal Mail is working again! An unknown change of credentials caused the issue. Once again we apologize for the inconvenience.

We are currently facing issues with the creation of labels for the carrier Royal Mail GB. We are working on investigating and fixing the issue together with the carrier. Please apologize any inconvenience caused!

Dear customers, we restored the routing file and the label creation works again.

Dear customers, label creation issue due to the wrong routing file provided by the carrier. We are currently working on restoring the routing to yesterday's version.

We would like to inform you that due to our recent release, some of our customers faced issues when creating/downloading/printing carrier labels. We rolled back the release and it should work as expected again. In case you were affected, please contact us via: team.CIT@sevensenders.com

The BRT label creation is back to normal! We apologize for the inconvenience this may have caused.

Dear customer, we are currently facing issues with the creation of BRT IT labels. We are working on investigating and fixing the issue. Please note this only affects BRT IT all other carriers are up and running!

The API of SDA/Poste Italiane is back to normal and the label creation is successful again. We apologize on behalf of the carrier for the inconvenience!

Dear customer, due to the unavailability of the carrier's API, we are currently not able to create SDA/Poste Italiane IT labels. We reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of SDA/Poste Italiane IT! Please note this only affects SDA/Poste Italiane IT all other carriers are up and running!

This morning the SDA/Poste Italiane IT had issues. Between 07:38 and 08:12 labels could not be created.

The API of SDA/Poste Italiane is back to normal and the label creation is successful again. On behalf of the carrier, we apologize for the inconvenience!

After a short recovery, the carrier's API is unavailable again. We are in contact with the carrier and are waiting for a permanent fix from their side.

The API of SDA/Poste Italiane IT is responsive again. We will keep monitoring the label creation. Please feel free to retry the requests that failed before.

Dear customer, due to the unavailability of the carrier's API, we are currently not able to create SDA/Poste Italiane IT labels. We reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of SDA/Poste Italiane IT! Please note this only affects SDA/Poste Italiane IT all other carriers are up and running!

The issue has been identified and resolved. Throughout the day, we will maintain vigilance over the services. We regret any inconvenience this may have caused.

We are currently encountering degraded performance in the API functionality related to the POST and GET Customs endpoints. Our team is actively investigating the issue. Throughout this period, users may experience difficulties in creating, updating, or retrieving customs shipments or manifests. An update will follow.

The Inpost API was unavailable for label creation between 09:29 and 10:30 due to a technical issue on the carrier side. This issue only affected the carrier Inpost PL, no other services and carriers were affected.

This incident has been resolved.

Correos ES is suffering an outage in their IT system, so Correos ES return labels are partially unavailable. We are working with the carrier to resolve the problem.

From 5:30 PM on September 25, 2023, to 1:29 PM on September 26, 2023, there was an issue affecting all our API endpoints. During this period, incorrect responses were generated for isolated error requests instead of the intended error messages. We have successfully addressed and resolved this problem, and we will continue to actively monitor our systems going forward.

Seven Senders Analytics is working again. It was down due to an issue with the Looker API.

The issue has been identified and a fix is being implemented.

We identified an issue after our latest release, which impacted the label creation process. By now we have restored all services. In case you were impacted by this issue, please retry the label creation. We apologize for the inconvenience this may have caused!

We identified an issue after our latest release, which impacted the label creation process. By now we have restored all services. In case you were impacted by this issue, please retry the label creation. We apologize for the inconvenience this may have caused!