Is ServiceRocket Apps Down Right Now? Check if there is a current outage ongoing.

Our team have investigated and identified possible reasons. Access to the Connector for Salesforce and Jira has been restored. If the issue continue to happen, please contact our support team immediately. Thank you and we apologize for the inconvenience this might be caused.

We are aware of an issue that is affecting the Connector for Salesforce & Jira that displays Errors when accessing your Connections, and from Salesforce when loading the Lightning Components. We are looking into the issue and will provide updates.

This incident has been resolved.

The issue has been identified and the team is working on a fix. You can workaround this issue by navigating to https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global and searching for the page title you wish to display.

Our development teams are continuing to investigate this problem.

We are currently working on a high-priority bug impacting field group macros that do not appear. In the interim please navigate to any broken page via https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global.

The team has been monitoring the situation and can confirm now that the issue has been resolved. Apologies for any inconvenience this may have caused.

We are currently experiencing intermittent availability of our Connector for Salesforce & Jira app. We are currently investigating the issue and will provide updates as we have them.

The fix was released and we can confirm the issue has been rectified.

A fix has been implemented and we are monitoring the results.

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel. Currently, the Development Team is aware of this and working on the fixes. We appreciate your patience.

This incident has been resolved. The documentation website is now operational.

A fix has been implemented and you can now access the documentation site. We are also monitoring the site prior to confirming the issue has been resolved. Thank you for your patience.

Our documentation site is currently unavailable: https://docs.servicerocket.com/ We are currently investigating the issue.

This incident has been resolved.

We are currently monitoring all Confluence Apps. At this moment, all the features of Scaffolding, Reporting, Visibility, Redirection and Linking are working as expected. We are currently investigating on the "Publisher for Confluence Cloud to Salesforce" app.

Issue has been identified.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue along with our development team.

We are currently investigating about this issue.

The issue has been resolved. Our Docs site(docs.servicerocket.com) is now operating normally.

The security incident now has a fix implementation by Atlassian, see https://jira.atlassian.com/browse/CONFSERVER-79016. We are planning the fix implementation now.

Due to known exploitation of a vulnerability in Confluence Server version 7.18.0 (<a href= "https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html">CVE-2022-26134</a>), we are currently restricting the ServiceRocket Docs (docs.servicerocket.com) from the public temporarily while Atlassian releases the fix or workaround. Please reach out to ServiceRocket Support by emailing apps.support@servicerocket.com or via <a href="https://servicerocket.drift.click/ffd28687-47bc-4c44-ab36-d94d4dcc3198">live chat</a> if you require any assistance.

This incident has been resolved by Atlassian: - https://confluence.status.atlassian.com/incidents/djgy8z9097bw

Some of our Confluence Cloud apps are currently not functioning as expected due to an incident on Atlassian Confluence Cloud: https://confluence.status.atlassian.com/incidents/djgy8z9097bw Notable features include creating, editing, and viewing tabs for Composition. The features have been restored for some users but others are still impacted. If you have these issues, please avoid performing any write operations at the moment until Atlassian resolves the Confluence incident.

A fix was implemented for this incident and is now resolved.

A fix has been implemented and we are now monitoring the results to verify stability.

We are currently investigating service interruption with our Connector for Salesforce & Jira. We will provide updates as we resolve the issue.

Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.

We are currently monitoring the Connector. At this moment, all the features of our Connector are working as expected.

Issue has been identified and our development team has implemented a fix already.

We are currently investigating this issue.

Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.

We are currently monitoring the Connector. At this moment, all the features of our Connector are working as expected.

Issue has been identified and the current status for our Connector is "Stable". Our development team has implemented a fix already.

We are currently investigating this issue.

We have identified the root cause of the disruption which was caused by AWS outage. AWS servers have been restored and are operating again: - https://status.aws.amazon.com/ Our Connector for Salesforce & Jira is operating normally now.

The issue has been identified and it's caused by AWS servers being down. - https://status.aws.amazon.com/

We are currently investigating this issue.

We experienced an intermittent issue to view/create/associate with our connector today starting around 10AM EST. Our development team has stabilized the connector. After monitoring the app for a few hours and performing additional tests, we have not received new reports and can confirm that the issue has been resolved.

We have managed to stabilize the system and we're currently monitoring the App.

We are currently investigating this issue.

We've experienced an outage for our Salesforce & Jira connector following a misconfiguration on one of our services. The outage started at 12:44 pm UTC and, it was resolved by 13:12 pm UTC. We are going to monitor our services meantime and provide a more comprehensive update of the root cause of this issue.

We are continuing to investigate this issue.

We are currently investigating the issue.

This issue has been resolved as the fix has released. Please contact us with this link: https://servicerocket.drift.click/ffd28687-47bc-4c44-ab36-d94d4dcc3198 or directly email apps.support@servicerocket.com if the issue still persists. Here are the release notes for your reference: - https://docs.servicerocket.com/salesforce-jira/getting-help/release-notes

We are currently experiencing an issue with displaying Jira comments in Salesforce and our Development Team is looking into it. This issue is currently affecting some of our customers and the symptoms are: 1. When associating Jira issue from Salesforce, "Unknown error! Index: 0, Size:0" error message pops up. 2. "Unknown error! Index: 0, Size:0" error message appears in the Jira Comments lightning component in Salesforce. Stay tuned for more updates.

Between 07:35 UTC to 07:35 UTC We experienced issue with our <a href="https://docs.servicerocket.com/home">apps documentation website</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://docs.servicerocket.com/home">apps documentation website</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

This incident has been resolved.

We are currently investigating the issue.

The maintenance was completed. The website is operational now.

The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.

The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.

We are currently experiencing a problem with our <a href="https://docs.servicerocket.com/home">apps documentation website</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

This incident has been resolved.

The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.

This incident has been resolved.

We are currently experiencing a problem with our <a href="https://docs.servicerocket.com/home">apps documentation website</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

The documentation site is back up and running.

We are currently investigating the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We experienced issue with our Connector app due to high traffic.

Between 03:32 UTC to 03:56 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:58 UTC to 04:18 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:30 UTC to 03:50 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:26 UTC to 03:48 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:26 UTC to 03:43 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:40 UTC to 03:49 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We've detected a problem that using Add page and Add page via form macros will cause CSRF token missing error.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We've detected a problem that prevents Scaffolding content from being saved, affecting pages that contain Live Template macro. We're actively finding the fix.

Between 03:44 UTC to 04:05 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:26 UTC to 03:49 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

The service is now operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 07:14 UTC to 07:30 UTC We experienced issue with our <a href="https://success.servicerocket.com/support/servicedesk/customer/portal/3">support portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://success.servicerocket.com/support/servicedesk/customer/portal/3">support portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:14 UTC to 03:39 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:40 UTC to 03:59 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 02:34 UTC to 04:14 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8">live chat</a>.

Between 03:34 UTC to 03:59 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>. is Inaccessible

Between 02:14 UTC to 02:39 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>. is Inaccessible

Between 02:29 UTC to 02:48 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 02:25 UTC to 02:55 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 03:05 UTC to 03:15 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 02:20 UTC to 02:31 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 03:40 UTC to 03:49 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 17:10 UTC to 17:20 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 02:47 UTC to 03:07 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 02:16 UTC to 02:45 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 02:24 UTC to 02:44 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

Between 02:29 UTC to 02:54 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. This issue has now been resolved and the service is operating normally.

We are currently experiencing a problem with our <a href="https://atlassian.servicerocket.com">marketplace portal</a>. If you need urgent help, you may contact us via <a href="https://ServiceRocket.drift.click/cef09edf-69e9-4e1f-bc3c-2a1b7923bccd">live chat</a>.

This incident has been resolved. The root cause of this incident is SSL certificate expiry.

We are continuing to investigate this issue.

We are currently investigating this issue.