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We are currently investigating reports of receiving an Hmmm error upon log-in.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating reports of log-in issues and general system slowness.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of functionality concerns in our ServiceCall.ai platform.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of errors when saving customers, estimates, jobs, and invoices.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Full site operations are normalized as expected. We will provide full resolution in 30 minutes with continued success.

We are currently investigating reports of updates not saving for estimates and jobs.

After a brief disruption, we are currently experiencing operation as normal. Clear local cache if experiencing any issues with the log-in/landing page. To clear your cache and cookies in Google Chrome, you can do the following: 1.) Open a new tab in Chrome and close any other tabs or windows 2.) Click the Options menu (three vertical dots) in the top right corner 3.) Click Delete Browsing Data 4.) Select time range = "All time" from the drop-down menu 5.) Check the boxes for Cookies and other site data and Cached images and files. 6.) Click Delete Data 7.) Close all Chrome windows and reopen the browser

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we are working on implementing a fix.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating reports of connectivity issues when connecting in the field application.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating reports of errors when processing payments using FusionPay.

This incident has been resolved.

We are confirming persistent reports of successful DNS propagation. We are monitoring full operation of telephony features in ServiceCall.ai.

We persist in our collaboration with openDNS to restore domain lookup functionality, impacting inbound telephony features within ServiceCall.ai.

The issue has been identified. We are working with openDNS to restore domain lookup which is impacting inbound telephony features in ServiceCall.ai.

We are investigating reports of telephony issues within the ServiceCall.ai product. We are working with our technology provider partners on this issue. We will update as additional information becomes available.

A fix has been implemented and we are monitoring the results.

We are investigating reports of issues accessing ServiceCall.ai.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We are reporting full operation of the FusionPay application and all of it's components.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating reports of functionality concerns with FusionPay.

This incident has been resolved.

We are currently investigating reports of the inability to distribute email and SMS communications that contain .pdf messages, either attached or embedded.

This incident has been resolved.

We are aware that the Service Fusion GPS Fleet Tracking service is currently experiencing data synchronization issues. Our engineering team is investigating the issue with a high sense of urgency and is actively working to identify a resolution. We expect this issue to be corrected shortly. We can confirm that any data collected during this time will not be lost but you may experience the following: The Fleet Map and Fleet Dashboard will continue to allow access to GPS information captured prior to 07/13/2023 11:29:28 UTC. The Fleet Map’s ‘latest report’ filter WILL show the vehicle’s current location. GPS data capture will still occur following 07/13/2023 11:29:28 UTC and will be available as expected in up to 72 hours. While access to this information will be delayed, there will be no data loss. GPS reporting available in the Reports Center will continue to allow access to GPS information captured prior to 07/13/2023 11:29:28 UTC. GPS data capture will still occur following 07/13/2023 11:29:28 UTC, and will be available as expected in up to 72 hours. While access to this information will be delayed, there will be no data loss. Track My Tech functionality will not be available for up to 72 hours.

This incident has been resolved.

A fix has been implemented and we are seeing system stabilization. We will continue to monitor the results.

We are investigating reports of Internal Server Errors while using Service Fusion.

This incident has been resolved.

We are observing a recovery in ServiceCall.ai access and we are continuing to monitor for system stability.

Our VOIP provider has informed us that their engineering teams have been alerted and are working on the issue.

We are investigating reports of ServiceCall.ai inaccessibility.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of system inaccessibility.

This incident has been resolved.

Repeat jobs are creating without issue.

We are investigating reports of repeat job creation resulting in an error message....

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of system inaccessibility.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating reports relating to email deliverability through the Service Fusion platform.

The scheduled maintenance of the Service Fusion Platform and the mobile application has concluded. Access has now been restored. If you are having any issues, please contact our Support Team at support@servicefusion.com or (888) 902 -0304 - Option 2.

During this time, the Service Fusion platform and the mobile application will be unavailable. Access to the platform and the mobile application will resume after the maintenance window ends.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of users receiving a '502 Bad Gateway' error.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of users receiving Internal Server Errors while using the Service Fusion back office / admin portal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating reports of receiving an error when attempting to sign - in to the field worker application. Error received: "Could not connect to the server"

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Service Fusion will be inaccessible for a brief period of time to correct the internal system error you are receiving. We expect this issue to be resolved shortly.

We are currently investigating reports of errors when saving new estimates and jobs, preventing the creation of these two elements.

This incident has been resolved.

We are investigating reports of connectivity issues.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are receiving reports of "Bad Gateway" errors when navigating in Service Fusion. We are investigating this issue.

This incident has been resolved.

We are no longer experiencing 502 bad gateway reports when accessing ServiceCall.ai. We are closely monitoring this component.

We are currently investigating this issue.

This incident has been resolved.

We are experiencing a full recovery of all systems. We are monitoring the incident for full resolution.

We are currently investigating reports of system slowness.

This incident has been resolved.

We are observing full recovery. We are closely monitoring all systems to ensure full recovery across the platform.

We are currently investigating reports of internal server errors experienced throughout the platform.

This incident has been resolved.

Observing a recovery in all affected components. We are closely monitoring the system for full recovery of system operation.

We are continuing to investigate this issue.

We are investigating reports of internal server errors experienced in the *servicefusion.com and *totalfsm.com domains.

This incident has been resolved.

We are observing recovery in ServiceCall.ai performance. We will be monitoring all services to ensure a full recovery and will provide another as more information becomes available.

We are currently investigating this issue.

We are observing recovery in ServiceCall.ai performance. We will be monitoring all services to ensure a full recovery and provide another as more information becomes available.

Our team continues to investigate degraded performance in ServiceCall.ai, and we are working with our service provider to find a root cause. We will provide further updates as we receive new information.

We’re currently working through a service disruption with ServiceCall.ai. We are investigating reports of dropped calls across multiple customers. Our team is actively working to resolve this issue, and we will provide more information as our investigation continues.

This incident has been resolved.

We are observing a recovery in the platform. We are monitoring all systems to ensure a full recovery.

We are continuing to investigate this issue.

We are investigating reports of internal server errors experienced throughout the platform. Our team is actively working to resolve this issue, and we will provide more information as our investigation continues.

This incident has been resolved.

We are aware that some users could be experiencing abnormal load times for pages within Service Fusion. Our team is currently working to identify the issue and correct it. We expect this issue to be resolved and load times to return to normal speeds shortly.

We are continuing to investigate this issue.

We are currently investigating reports of system slowness.

This issue has been resolved. Transactions should process as normal.

FusionPay users: We are aware of an issue (due to a regional AWS Issue) where some transactions are failing due to a timeout - the error shown is "unable to process". We are monitoring the status here: https://status.aws.amazon.com/

The connection to authorize.net has been restored. Users of the authorize.net payment gateway are again able to collect and process payments at this time.

We are experiencing connectivity issues with the authorize.net payment gateway. Users of the authorize.net payment gateway are not able to collect or process payments at this time. We are investigating this issue.

We have resolved the performance issue with our application and all users should be experiencing normal operations. Our team will continue to monitor the performance of our system.

All users should be returning to normal operations as we have implemented a fix and are monitoring the results.

We are continuing to work on a fix for this issue. Our team has identified the issue and is actively working to correct it. We expect this issue to be resolved and load times to return to normal speeds shortly.

We are continuing to work on a fix for this issue. Our team has identified the issue and is actively working to correct it. We expect this issue to be resolved and load times to return to normal speeds shortly.

We are aware that some users could be experiencing abnormal load times for pages within Service Fusion or could be logged out of the system. Our team has identified the issue is actively working to correct it. We expect this issue to be resolved and load times to return to normal speeds shortly.

We are aware of and working on the issue. We apologize for the inconvenience as we work to correct the issue and return to normal operation.

This incident has been resolved.

We are seeing our page load performance return to normal speeds. Our team will continue to monitor performance of the application.

We are aware that some users could be experiencing abnormal load times for pages within Service Fusion or could be logged out of the system. Our team is actively working to correct the issue.

We are aware that some users could be experiencing abnormal load times for pages within Service Fusion or could be logged out of the system. Our team is actively working to correct the issue.

This incident has been resolved.

We are seeing our page load performance return to normal speeds. Our team will continue to monitor performance of the application.

We are aware that some users could be experiencing abnormal load times for pages within Service Fusion or could be logged out of the system. Our team is actively working to correct the issue.

This incident has been resolved.

Our technology partners are reporting resolution to the phone and call quality issues. They are reporting SMS deliverability is in a recovery state. We are currently monitoring the situation.

We are continuing to investigate this issue.

Intermittent call quality issues and SMS deliverability issues are being experienced in ServiceCall.ai.

Our technology partners for our ServiceCall.ai VOIP solution are experiencing intermittent issues. Phone and SMS functionality is currently degraded in the ServiceCall.ai product. These partners are aware of and working on the issue. We will provide an update as more information becomes available.

This incident has been resolved.

We are currently investigating an issue reported by our technology partners that may intermittently cause an interruption to text messaging features across Service Fusion and ServiceCall.ai.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating reports of the Field Worker Application not appearing in the Play Store. Please contact Service Fusion support for assistance. https://servicefusion.zendesk.com/hc/en-us/articles/360029287911-How-do-I-contact-Service-Fusion-Support-

This incident has been resolved.

Our integrated technology partners experienced degraded performance which extended to our platform causing intermittent degraded service when using ServiceCall.ai. We are monitoring this as more information becomes available.

This incident has been resolved.

We are aware of an issue effecting the ability to successfully distribute email through Service Fusion. We are working with our technology partners to resolve this issue.

This incident has been resolved.

We are currently investigating reports of emails not being delivered when distributed through Service Fusion.