Historical record of incidents for Seravo
Report: "Database issue in cluster fi-coltrane"
Last updateWe have noticed database connectivity problems in cluster fi-coltrane. We are investigating the issue.
Report: "Database issue in cluster fi-haarla"
Last updateWe have noticed database connectivity problems in cluster fi-haarla. We are investigating the issue.
Report: "Third party DNS problem"
Last updateWe have noticed a third party DNS problem which causes some sites being unreachable or responding slow. Domains using Avoki as their registrar with AWS DNS are currently not resolving properly. The problem will be resolved automatically after the DNS problem is fixed. This does not affect the sites that use the DNS service provided by Seravo.
Report: "Scheduled maintenance on fi-ellington cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-ellington cluster on Friday 30th of May 8:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Database issue in cluster fi-rantala"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-rantala. We are investigating the issue.
Report: "Scheduled maintenance on fi-metheny cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-metheny cluster on Wednesday 28th of May 8:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Database issue in cluster fi-rantala"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-rantala. We are investigating the issue.
Report: "Urgent database maintenance in fi-perko, fi-sestak and se-broo clusters"
Last updateThe scheduled maintenance has been completed.
Verification is currently underway for the maintenance items.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will perform urgent database maintenance in fi-perko, fi-sestak and se-broo clusters on Tuesday 27.5.2025 at 22:00 (19:00 UTC). This may cause short interruptions with sites located in the cluster. We apologise for possible inconvenience.
Report: "Networking issue in cluster fi-tolonen"
Last updateThis incident has been resolved.
We identified a networking issue in cluster fi-tolonen leading to degraded performance for some sites. Our team is working on it to fix it. We apologise for any inconvenience.
Report: "Networking issue in cluster fi-tolonen"
Last updateThis incident has been resolved.
We identified a networking issue in cluster fi-tolonen leading to degraded performance for some sites. Our team is working on it to fix it. We apologise for any inconvenience.
Report: "Database issue in cluster fi-sestak"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-sestak. We are investigating the issue.
Report: "Database issue in cluster fi-ellington"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-ellington. We are investigating the issue.
Report: "Scheduled maintenance on fi-tolonen cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-tolonen cluster on Tuesday 27th of May 08:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Database issue in cluster fi-sestak"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-sestak. We are investigating the issue.
Report: "Database issue in cluster fi-ellington"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-ellington. We are investigating the issue.
Report: "Scheduled maintenance on sg-pepper cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in sg-pepper cluster on Monday 26th of May 13:00 Finnish time (10:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Urgent database maintenance in several cluster"
Last updateThe scheduled maintenance has been completed.
Verification is currently underway for the maintenance items.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will perform urgent database maintenance in several clusters on Friday 24.5.2025 at 21:30 Finnish time (UTC+3). This may cause short interruptions with sites located in the cluster. We apologise for possible inconvenience.
Report: "Scheduled maintenance in us-davis cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in us-davis cluster on Friday 23th of May 08:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Scheduled maintenance in fi-rantala cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-rantala cluster on Friday 23th of May 08:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Scheduled maintenance in fi-lahti cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-lahti cluster on Friday 23th of May 08:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Scheduled maintenance on fi-coltrane cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-coltrane cluster on Thursday 22th of May 08:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Scheduled maintenance on fi-haarla cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-haarla cluster on Thursday 22th of May 08:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Scheduled maintenance in fi-ellington cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in fi-ellington cluster on Thursday 22th of May 08:00 Finnish time (5:00 UTC). Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Networking issue in cluster fi-tolonen"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We identified a networking issue in cluster fi-tolonen. Our team is working on it to fix it. We apologise for any inconvenience.
Report: "Scheduled maintenance in de-dauner cluster"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance tasks in de-dauner cluster. Site downtime shouldn't be expected as long as DNS is properly configured.
Report: "Availability issues in fi-fredrikson cluster"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are experiencing availability issues. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Availability issues"
Last update# **Partial Service Disruption in fi-perko cluster affecting small number of sites, May 14, 2025** On Wednesday May 14 2025, Seravo’s server cluster fi-perko experienced partial availability issues affecting a small number of sites on the cluster. The disruption was caused by a configuration issue in the server environment and was triggered after deploying the new hardware in the cluster. The problem was not with the hardware, but the operating system configuration was not able to utilize all available resources. ## **Timeline** * 14.5.2025 21:33 - First site alert * 14.5.2025 21:36 - Second site alert * 14.5.2025 21:38 - Problem detection: On-call begins to investigate * 14.5.2025 21:43 - Troubleshooting: On-call determines problem to be a systemwide issue * 14.5.2025 21:46 - Status update: First notification of the disruption is published on [status.seravo.com](http://status.seravo.com). * 14.5.2025 21:52 - Tenth site alert * 14.5.2025 22:10 - Escalation: Additional Systems team member joins investigation * 14.5.2025 22:19 - Narrowed the problem to limitation in parallel processes and applied local fix * 14.5.2025 22:20 - Mitigation: Reduce system load by shutting down shadow containers * 14.5.2025 22:24 - Begin rollout restarts for malfunctioning sites * 14.5.2025 22:39 - First malfunctioning site recovers * 14.5.2025 23:11 - Final malfunctioning site recovers * 14.5.2025 23:12 - Status update: Disruption is fixed and we continue to monitor the situation ## **Follow-Up Action** As a result of the incident, Seravo has identified the need for further action: * Configuration defaults will be increased to match the requirements of more performant hardware that is being deployed. * Enhancements to change management process to extend the testing of new operating system versions, related configuration and hardware implementation. ## **24/7 Monitoring** All sites of Seravo's customers are under our monitoring, 24 hours a day, 7 days a week. We detect problems quickly and respond to them directly. All customer data is also backed up in a separate environment. In extreme emergencies we can restore sites to operation, even in the event of a catastrophic data center failure.
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing availability issues. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Availability issues"
Last updateThis incident has been resolved.
We are experiencing availability issues. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Third party DNS problem"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have noticed a third party DNS problem which causes some sites being unreachable or responding slow. The problem will be resolved automatically after the DNS problem is fixed. This does not affect the sites that use the DNS service provided by Seravo.
Report: "Availability issues in fi-rantala cluster"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing availability issues in fi-rantala cluster. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Telia network problems"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
https://yle.fi/a/74-20153035 https://www.hs.fi/suomi/art-2000011137314.html
We have noticed networking problems in Telia's services. Sites making external requests to Telia's services can malfunction if they don't handle API errors properly.
Report: "Issue with Gandi email services"
Last updateThis incident has been resolved.
There is issue ongoing with Gandi email services. More information: https://status.gandi.net/
Report: "Networking issue in cluster fi-rantala"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified a networking issue in cluster fi-rantala. Our team is working on it to fix it. We apologise for any inconvenience.
Report: "Upstream service provider networking issue causing Customer Portal to be unreachable"
Last updateThis incident has been resolved.
We identified an upstream service provider networking issue. We apologise for any inconvenience.
Report: "Availability issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing availability issues. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Database issue in cluster fi-sestak"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue is currently affecting only shadow instances. We are working on the issue.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-sestak. We are investigating the issue.
Report: "Mail delivery from WordPress sites not working currently"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We continue working with our upstream provider to fix this issue.
We are currently investigating this issue.
Report: "Availability issues in DE-Dauner"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Availability issues in SG-Pepper"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Networking issue in cluster us-davis"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified a networking issue in cluster. Our team is working on it to fix it. We apologise for any inconvenience.
Report: "fi-rantala availability issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Availability issues in fi-rantala"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Availability issues in de-dauner (Germany), upstream maintenance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our upstream provider is taking urgent maintenance actions in de-dauner cluster (Germany). We apologise for any inconvenience. Thank you for your patience.
Report: "Availability issues in us-davis"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing availability issues in the us-davis cluster. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Networking issue in cluster"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified a networking issue in cluster de-dauner (Germany). Our team is working on it to fix it. We apologise for any inconvenience.
Report: "Database issue in cluster fi-sestak"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-sestak. We are investigating the issue.
Report: "Database issue in cluster fi-sestak"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have noticed database connectivity problems in cluster fi-sestak. We are investigating the issue.
Report: "Database issue in cluster"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have noticed database connectivity problems in cluster de-dauner. We are investigating the issue.
Report: "We are currently experiencing outages in our customer messaging systems."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our customer service messaging system is currently suffering outages causing delayed customer service responses.
Report: "Availability issues in cluster fi-metheny"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing availability issues in cluster fi-metheny. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Availability issues in se-broo"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Availability issues in fi-perko"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Mail delivery from WordPress sites not working currently"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Global Crowdstrike incident - Seravo hosting directly unaffected"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Currently multiple services online have their performance degraded due to the ongoing Crowdstrike incident. Seravo hosting however is unaffected by this incident. However sites dependent on external services, such as nameservers, may affected as those services could be affected by the ongoing incident.
Report: "Networking issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our upstream service provider has identified the problem.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Third party DNS problem"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have noticed a third party DNS problem which causes some sites being unreachable or responding slow. The problem will be resolved automatically after the DNS problem is fixed. This does not affect the sites that use the DNS service provided by Seravo.
Report: "Database issue in cluster fi-fredriksson"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have noticed database connectivity problems in cluster fi-fredriksson. We are investigating the issue.
Report: "Networking issue in cluster fi-tolonen"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified a networking issue in cluster fi-tolonen. Our team is working on it to fix it. We apologise for any inconvenience.
Report: "Customer support phone line is down"
Last updateThis incident has been resolved.
The cause of the phone line outage has been identified, and a fix is being implemented.
We are continuing to investigate this issue.
The phone line for customer support is currently down, and the fault is currently under investigation. We apologize for the inconvenience – you can always contact us by chat or email, help@seravo.com.
Report: "Database issue in cluster"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-rantala. We are investigating the issue.
Report: "Database issue in cluster"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-tolonen. We are investigating the issue.
Report: "Networking issue in cluster fi-tolonen"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this networking issue with our upstream partner.
We have noticed database connectivity problems in cluster . We are investigating the issue.
Report: "Shadow database connectivity issue in cluster fi-coltrane"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems for shadows in cluster fi-coltrane. We are investigating the issue.
Report: "Database issue in cluster"
Last updateThis incident has been resolved.
We have noticed database connectivity problems in cluster . We are investigating the issue.
Report: "Active DDoS campaign"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are under an active DDoS campaign and we are mitigating the issue. All the data is safe. If the campaign is related to a specific domain or web site, we are in contact with the customer in question separately.
Report: "Availability issues at fi-haarla cluster"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing availability issues. Our team is actively investigating and resolving the situation. We apologise for any inconvenience. Thank you for your patience.
Report: "Active DDoS campaign"
Last updateThis incident has been resolved.
We are under an active DDoS campaign and we are mitigating the issue. All the data is safe. If the campaign is related to a specific domain or web site, we are in contact with the customer in question separately.
Report: "Database issue in cluster fi-coltrane"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed database connectivity problems in cluster fi-coltrane. We are investigating the issue.
Report: "Availability issues in fi-sestak"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Availability issues in fi-metheny"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our upstream service provider has networking issues and they are working on it.
We are currently investigating this issue.