Historical record of incidents for SEOmonitor
Report: "Downtime on one of the US database"
Last updateWe're experiencing a hardware problem causing downtime on the US database. This impacts the Research tools on it - Keyword/Topic Explorer, Website Explorer, Vault/Lists.
Report: "Scheduled maintenance on all Research databases"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance on all Research databases, during which all Research tools might be experiencing slow loading or downtime – Keyword Explorer, Domain Explorer, Keyword Vault.
Report: "Slow processing of new keywords and campaigns"
Last updateThe incident has been resolved. All systems are back to normal.
We have identified an issue causing delays in processing new keywords and campaigns that's primarily affecting resources tracked for the UK market.
Report: "Slow processing of new keywords and campaigns"
Last updateThe incident has been resolved. All systems are back to normal.
We have identified an issue causing delays in processing new keywords and campaigns that's primarily affecting resources tracked for the UK market.
Report: "Competition data unavailable following infrastructure updates"
Last updateAccess to the Competition data has been restored, and no data was lost.
We have performed maintenance work on our servers, and access to Competition data throughout the platform is temporarily unavailable. We are working on implementing a prompt fix.
Report: "Competition data unavailable following infrastructure updates"
Last updateAccess to the Competition data has been restored, and no data was lost.
We have performed maintenance work on our servers, and access to Competition data throughout the platform is temporarily unavailable. We are working on implementing a prompt fix.
Report: "Delays with the Research tools on the US database"
Last updateThe incident has been resolved. All systems are back to normal, and no data has been lost.
We have identified a problem with our US database, causing delays with the Research tools on it - Keyword/Topic Explorer, Website Explorer, Vault/Lists.
Report: "Platform downtime"
Last updateThe incident has been solved, and all systems are back to normal. No data has been lost.
We are investigating an issue causing app.seomonitor.com to be unavailable.
Report: "Delays in processing new ranking data"
Last updateThe incident has been resolved, and all systems are back to normal. No data has been lost.
We are continuing to monitor for any further issues or delays, but all systems are reportedly back to normal now.
The systems are now mostly operating at their standard capacity. We may still be experiencing some isolated delays, so we continue to monitor the situation.
We have identified an issue with one of our systems related to ranking data, which is causing delays in processing new campaigns, keywords, and articles.
Report: "Incident at one of our 3rd party data providers causing delays in processing"
Last updateThe incident has been confirmed resolved, and all systems are back to normal operating parameters. No data has been lost.
We are experiencing delays in processing new keywords, new campaigns and new articles, caused by a partial outage at one of our 3rd party data providers.
Report: "Issues with the US database server"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified an issue with the server hosting the US database that might impact the proper functioning of the Research and Content Writer sections. We advise waiting until the incident is resolved before generating Outlines/Articles for campaigns set up for the US market.
Report: "Content Writer AI service maintenance. Please wait until the incident is Resolved before regenerating Outlines/Articles."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Slow processing of new keywords and campaigns"
Last updateThe incident has been resolved. All systems are back to normal. No data has been lost.
A fix has been implemented, and we are monitoring the results. There was a change on Google's side in the mobile SERP navigation.
We have identified an issue with one of our service providers, causing slow processing of new keywords and campaigns.
Report: "Issues with the database for Keyword Lists (Vault)"
Last updateThe incident has been resolved. All systems are back to normal and no data has been lost.
We have identified problems with the Research database for Keyword Lists (Vault). There will be slow loading and intermittent downtime in there. The other Research tools (Keyword Explorer and Website Explorer) are not impacted.
Report: "Delays with keyword imports in the Rank Tracker"
Last updateAll blocked imports have been automatically processed.
We have implemented a fix and are monitoring the results. The imports are now unblocked and will be automatically processed, so there's no need to redo them.
We are investigating an issue causing delays with keyword imports in the Rank Tracker.
Report: "Delays in processing new campaigns and keywords"
Last updateThe incident has been confirmed resolved on the provider side, and all our systems are back to normal. No data has been lost.
We are experiencing delays in processing new data (campaigns, keywords, keyword research) because of an ongoing incident at our third party Ads data provider.
Report: "Slow loading times or editing problems on some campaigns"
Last updateThe incident has been resolved, and all systems are back to normal. No data has been lost.
The systems are back to normal on all campaigns on this server, but we are still monitoring the issue for potential problems.
We are continuing to work on fixing the issue. The campaigns are now accessible, but we are experiencing problems with making changes to them (new keywords, editing groups, etc.).
We're investigating an issue with one of our servers, causing intermittent slow loading time across some campaigns.
Report: "Crawling Issues"
Last updateThe incident has been resolved, and all systems are back to normal. No data has been lost.
The systems are back to normal, but we are continuing to monitor for any potential remaining issues.
We are still monitoring the incident. Our rank processing systems are still experiencing some degraded performance due to continuous changes in how search results are served.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Crawling Issues"
Last updateThe issue has been identified and fixed. No data was lost
We are currently investigating this issue.
Report: "Delays with new data in the Research tools"
Last updateThe incident has been resolved and all Research products are back to the normal operating speed. No data has been lost.
We are investigating an issue causing delays in processing new keywords in the Research tools: Keyword Explorer, Domain Explorer, and Keyword Lists (Vault).
Report: "Issues with the Research section"
Last updateThe incident has been resolved, and all systems are back to normal. No data has been lost.
We identified an issue affecting the platform's Research section and are working on a fix. This will cause delays in the monthly update of the existing data and delays or downtime on new keyword processing. The existing data remains accessible.
Report: "Issues with Website Explorer and intermittent issues with Research keyword processing"
Last updateThe incident has been resolved, and all systems are back to normal. No data has been lost.
We are investigating issues with the Website Explorer and some of the Research keyword processing. Keyword Explorer and Keyword Lists (Vault) are operating in normal parameters.
Report: "Delays in processing new campaigns and keywords"
Last updateThe incident was not confirmed as an issue, since we had a solid backup in place. No data has been lost, all systems are functioning normally.
We are investigating a potential issue with the data processing of new campaigns and new keywords.
Report: "Issues with adding new keywords, and with export downloads"
Last updateWe have identified and fixed a faulty code update, that has been causing these issues over the past 3 hours. All new keywords have been processed, no data has been lost, and the exports can all be downloaded again.
We have identified that this issue is also impacting export downloads. The exports are being generated, but they cannot be downloaded temporarily.
We are currently investigating an issue with data processing on new keywords and new campaigns. They appear to be processing, but we're unable to save and display the data.
Report: "Incident at one of our third party data providers causing delays in processing"
Last updateThe incident has been confirmed resolved. No data has been lost, and all systems are back to normal.
We are continuing to monitor the incident. The AI Content Writer is also be affected.
We are monitoring an incident at one of our data providers causing delays in processing new campaigns and new keywords.
Report: "Content Writer - AI API issues"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delays in processing Content Writer data on the Romanian database"
Last updateThis incident has been resolved. All systems are back to normal, and no data has been lost.
We are working on solving an issue causing delays in processing data for the AI Content Writer on the Romanian market. All other markets and features are not affected.
Report: "Content Writer Incident"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Delays in processing traffic data"
Last updateThe incident has been resolved, and all processing is back to normal. No data has been lost.
We are investigating an issue with one of our databases, causing delays in processing traffic.
Report: "Slow loading times (or downtime) across the platform"
Last updateThis incident has been resolved.
We have identified an issue causing slow loading times (or downtime) across the platform, coming from an overload on the database entry point.
Report: "Slow loading times (or downtime) across the platform"
Last updateThis incident has been resolved.
We have identified an issue causing slow loading times (or downtime) across the platform, coming from an overload on the database entry point.
Report: "Content Writer Incident on recent billing count of articles for trial accounts"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Slow loading throughout the platform"
Last updateThe incident has been resolved, and all systems are back to normal operating parameters.
We are investigating an issue with our servers, which causes delays in loading throughout the platform.
Report: "Content Writer initial outline processing issues detected"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have detected inconsistencies in the analysis of competition pages content, which may result in insufficient content warnings on informational pages. You may encounter these warnings while generating outlines. Our team is actively investigating the issue and working on a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this matter.
We are currently investigating this issue.
Report: "Maintenance followup on US Research tools"
Last updateThe maintenance work has been completed successfully.
We have to follow up on yesterday's maintenance, with an update on our US servers. The Research tools (Website Explorer, Keyword Explorer, Keyword Vault) for the US market alone will be impacted.
Report: "Slow loading times (or downtime) in the Domain Explorer (Research)"
Last updateThe issue was fixed, and all systems are back to normal. No data was affected.
We have identified an issue causing delays (or downtime) in the Domain Explorer, in the Research tools.
Report: "Slow loading times (or downtime) across the platform"
Last updateThis incident has been resolved.
We have identified an issue causing slow loading times (or downtime) across the platform, coming from an overload on the database entry point.
Report: "Delays in processing new campaigns and keywords"
Last updateThe issue has been solved, and all systems are back to normal operating speed. No data has been lost.
We are investigating an issue on one of our servers, that is causing delays in processing data for new campaigns and keywords.
Report: "Delays in processing new campaigns and keywords"
Last updateWe have identified the issue as coming from an algorithm update. We have reversed it temporarily while we work on optimizing it further. All systems are back to normal, and no data has been lost.
We are investigating an issue causing delays in processing data for new campaigns and/or new keywords.
Report: "Issues with Difficulty and the Research tools on all markets, besides UK, US, Romania"
Last updateOur technical team confirmed that all systems are back to normal, and we would no longer be expecting these issues from the 3rd party.
We have identified an issue with a third-party data provider for non-DB campaigns, which is causing delays in calculating Keyword Difficulty, displaying additional keywords in the keyword sidebar, and overall slowness in the Research tools. All systems work as expected for the UK, US, and RO.
Report: "Delays in processing new keywords (Rank Tracker and Vault)"
Last updateWe identified that the issue was caused by a temporary error from our storage provider. Everything is now back to normal, and no data has been affected.
We are investigating an issue causing delays in processing keywords added in the Rank Tracker as well as in the Vault (Research section).
Report: "Delays in processing new campaigns and keywords"
Last updateThe incident has been resolved, and no data has been lost. All systems are back to normal.
A fix has been implemented and we are monitoring the results.
Our engineering team has identified an issue causing delays in processing new campaigns and keywords.
Report: "Delays in processing Vault keywords (Research)"
Last updateThe incident has been confirmed solved. All systems are back to normal; no data has been lost
A fix has been implemented and we are monitoring the results.
We are investigating an issue causing delays in processing keywords added in the Vault, in the Research tools.
Report: "Delays in processing new data and intermittent interface errors on one of the databases"
Last updateOur engineering team confirmed that they had solved the database issue and have relaunched all processes. The systems are all back to normal now, and no data has been lost.
We have identified an issue with one of our older databases, which is causing delays in processing new data (ranks, traffic, etc.) and possible interface errors. The problems would be experienced upon adding new campaigns and/or keywords to that database.
Report: "Delays with the Research tool on the US database"
Last updateThe incident has been resolved, and all systems are back to normal. No data has been lost.
We are investigating an issue causing the interface to load slowly on the US database for all Research tools: Website Explorer, Keyword Explorer, and Vault (keyword lists).
Report: "Intermittent slow loading times (or downtime) across the platform"
Last updateThe issue was fixed on our infrastructure provider side, and all systems are back to normal.
Our hardware infrastructure provider has informed us of networking issues on their side, which can cause intermittent slow loading times or downtime.
Report: "Incident with our data storage provider, causing slow loading times in the Competition section"
Last updateThe issue was fixed on our storage provider side, and all systems are back to normal.
Our data storage provider has informed us of an outage on their side, which can cause slow loading times within the Competition section in our Rank Tracker.
Report: "Delays with the Research tool on the US database"
Last updateThe incident has been resolved, and all systems are back to normal. No data has been lost.
We've identified and solved the problem with the US database storage space and now have to update the alerting system. We're now monitoring the fixes.
We are investigating an issue causing the interface to load slowly on the US database for all Research tools: Website Explorer, Keyword Explorer, and Vault (keyword lists).
Report: "Delays in processing new campaigns and keywords"
Last updateThe issue has been solved, and all systems are back to normal processing times. We're no longer expecting any delays, and no data has been lost.
The issue has been identified as coming from the processing queues, and we're implementing a fix.
We are investigating an issue causing delays in processing data on new campaigns and new keywords.
Report: "Slow loading times (or downtime) across the platform"
Last updateThis incident has been resolved.
We have identified an issue causing slow loading times (or downtime) across the platform, coming from an overload on the database entry point.
Report: "Delays in processing traffic data and possible gaps displayed on longer timeframes"
Last updateThe incident has been resolved. No data has been lost, and all systems are operating within the normal parameters.
We've implemented a fix, and we are monitoring the results. All systems are back to normal.
We have identified the issue to be coming from a database table. Timeframes longer than 6 months can temporarily show gaps in traffic data.
We are investigating an issue causing delays in processing and displaying traffic data (Google Analytics and/or Search Console data).
Report: "Traffic processing issues"
Last updateThis incident has been resolved.
A fix was implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix. Delays are still expected on new campaign traffic processing.
We identified an issue affecting the traffic processing. This affects the connection with the Google profiles for existing campaigns and will cause processing delays to the new campaigns.
Report: "Slow loading times (or downtime) across the platform"
Last updateThis incident has been resolved.
We have identified an issue causing slow loading times (or downtime) across the platform, coming from an overload on the database entry point.
Report: "Slow loading times (or downtime) across the platform"
Last updateThis incident has been resolved.
We have identified an issue causing slow loading times (or downtime) across the platform, coming from an overload on the database entry point.