SendGrid Incident History

We are continuing to investigate this issue.

Starting around 2:30 AM on 25th April, our engineers began investigating an issue with email templates failing with 'Template render failure' message. Customer may experience emails getting dropped. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Starting around 2:30 AM on 25th April, our engineers began investigating an issue with email templates failing with 'Template render failure' message. Customer may experience emails getting dropped. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Starting around 1:55pm PST today, our engineers began investigating an issue with emails being sent. Users may experience issues sending emails at this time. We will provide another update in 30 min or as soon as more information becomes available.

Starting around 12 PM PDT on Wednesday, April 16, 2025, our engineers began investigating an issue with uploading, updating, and deleting contacts in Marketing Campaigns. These contact delays have been determined to be a result of a third party service degradation. This issue only affects a subset of accounts using the Marketing Campaigns contacts feature. This issue does not affect mail send directly. We will provide updates in the next hour or sooner as more information becomes available.

Starting around 1:30 am PST on 16-04-2024, our engineers began investigating an issue with forgot password option in the UI. Customers may not be able to reset their password while this incident is ongoing. We will provide another update in 1 hour or as soon as more information becomes available

Starting around 2:15 pm PST today, our engineers began investigating an issue with Marketing Campaigns. Users may experience issues with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

Starting around 4/1/25 14:28 PT to 4/2/25 20:23 PT, Our engineers identified an issue where a small subset of customers lost access to marketing campaigns. A fix has been implemented, and the issue has been resolved. Mail Send was not affected.

Our engineers have identified that the issue was caused due to a DB user that was deleted, this was restored and fixed the SendAuth API issue, the engineers monitored the fix and confirmed that the SendAuth API is fully functional again. All services are now operating normally at this time.

Starting around 2:57 PT on March 31, our engineers began investigating an issue with SendAuth API. Customers may experience 500 errors when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.

Starting around 2:57 PT on March 31, our engineers began investigating an issue with SendAuth API. Customers may experience 500 errors when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have implemented a fix for the issue with the IPAM and IP Address options in the SendGrid UI. They are actively monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the issue related to the unavailability of the IPAM and IP Address options in the SendGrid UI. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.

We are currently investigating an issue where the IPAM and IP Address options are not available in the SendGrid UI. We will provide another update as soon as more information becomes available.

Clicking on “return to the parent account” will not return you to the parent account and keeps you logged in as the subuser.

Our engineering team identified, investigated and corrected an unexpected issue today with the Twilio SendGrid Event Webhook. This optional feature, under normal conditions, allows receiving event data in real time based on email sent via a Twilio SendGrid account. However, between the times of 2:20 PM and 3:30 PM PT, a subset of accounts that had this feature enabled experienced delays to normal event posting due to the issue. Not all accounts with webhook enabled were affected by this delay, and no event data was lost. This issue did not affect mail send. All event postings that were impacted with delays during this period are now processing properly, and all systems are now operating normally.

Between 3:41 PM PT until 3:56 PM PT, on March 27th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Our engineers have monitored the fix and confirmed that the user interface console issue has been resolved. All services are now operating normally at this time.

Our engineers have completed the work to fix the console errors, and we are now monitoring console performance. We will provide another update in 30 minutes to confirm this issue has been resolved.

Our team identified that, based on a deploy that had occurred earlier today, some accounts became unable to view required console resources which resulted in errors shown when navigating the SendGrid console user interface. Work is being done to correct accounts that are still experiencing the 'We encountered an error' issue to allow proper navigation of the console. Another update will be provided within 1 hour or as soon as the work has been complete.

We are still continuing to investigate the stated user interface errors. Please note that this has been confirmed to only impact a subset of user accounts. Another update will be provided in 1 hour or as soon as more information becomes available.

We are continuing to investigate an issue in which users navigating the SendGrid user interface experience an error stating 'We encountered an error'. We appreciate your patience while this issue continues to be explored. Another update will be provided in 1 hour or as soon as more information becomes available.

We’re currently investigating an intermittent issue within the SendGrid interface causing a 'We encountered an error' message when navigating to any page. Our team began investigating this around 11:30 AM PT. Our team is actively working on a resolution and we will provide an update in 30 minutes or sooner.

Starting around 12:26 MT, Mar 24th, our engineers identified an issue where customers were unable to accept new teammate invitations. Our engineers have resolved the issue as of 11:30 MST, March 25th.Users should now accept invites without any trouble.We appreciate your patience and apologize for any inconvenience caused.

This incident has been resolved.

Our engineers have identified the issue and are working towards a fix. We will provide another update as soon as more information becomes available.

Starting around 10:40 AM PST, our engineers began investigating an issue causing delays in the Email Activity Feed. We are actively working on identifying the root cause. The next update will be provided in one hour or sooner if more information becomes available.

This incident has been resolved.

Our engineers are continuing to monitor system performance. We will provide another update in two hours or as soon as new information becomes available.

At 11:25 AM PT, our engineers implemented a fix and are now monitoring system performance to ensure impacted endpoints no longer exhibit issues. We will provide another update in an hour or as soon as more information becomes available.

Our engineers are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

Our engineers have identified the issue and are working towards a fix with impacted endpoints. We will provide another update in an hour or as soon as more information becomes available.

Starting around 8:05 PT on March 19th, our engineers began investigating an issue with Deliverability Insights endpoints experiencing high latency and errors, as well as the /v3/suppressions/bounce/classifications endpoint. We will provide another update in an hour or as soon as more information becomes available.

Starting around 2:00 PM PT until 2:30 PM PT, on March 18th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Starting around 09:13 AM PDT, our engineers investigated and resolved an issue where a subset of SendGrid users may have not received SendGrid system messages (transactional emails). This issue has been resolved and all transactional mail should be received as expected. If you did not receive expected transactional emails from SendGrid, please re-request those emails as you should now receive them.