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Starting at 11:55 pm pacific time today our engineers began investigating an issue with IP access Management. Currently users may experience an issue with accessing the IP Access Management page. This does not impact email sending. We will provide another update in 1 hr or as soon as more information becomes available.

Starting around pm 10:15 am Pacific Time on Wednesday, June 11th, our engineers began investigating an issue which may be preventing customers from managing their accounts. We will provide another update in an hour or as soon as more information becomes available.

Starting around 6:00pm Pacific Time on Thursday, June 5th, our engineers began investigating an issue with API Keys reverting to "Restricted Access". Users may experience issues with updating API key permissions. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

At this time all issues with processing payments/ upgrades has been confirmed as resolved.

Starting around 7 AM PST on 6/04/2025, our engineers began investigating an issue with processing payments / upgrades. Users may experience difficulties updating their payment methods or upgrading subscriptions. This issue does not impact mail send. Our engineers have identified the issue and are actively working towards a resolution. We have identified the affected accounts and are diligently ensuring that all systems are restored to optimal performance. We will provide another update in 30 minutes, or sooner if more information becomes available.

Starting around 7 AM PST on 6/04/2025, our engineers began investigating an issue with processing payments / upgrades. Users may experience difficulties updating their payment methods or upgrading subscriptions. This issue does not impact mail send. Our engineers have identified the issue and are actively working towards a resolution. We have identified the affected accounts and are diligently ensuring that all systems are restored to optimal performance. We will provide another update in 30 minutes, or sooner if more information becomes available.

Our engineers have monitored the fix and confirmed the issue with the IP Access Management UI page has been resolved. All services are now operating normally at this time.

Our engineers have implemented a fix and are monitoring system performance. Users should now be able to access the IP Access Management page in the UI again. We will provide another update in 1 hour or as soon as more information becomes available.

Starting around 3:00 pm PDT on 5/20/2025, our engineers began investigating an issue impacting IP Access Management. Some users may experience trouble accessing the IP Access Management page in the UI. This does not impact mail send or the IP Access Management API endpoints. We will provide another update in 1 hour or as soon as more information becomes available.

Starting around 3:00 pm PDT on 5/20/2025, our engineers began investigating an issue impacting IP Access Management. Some users may experience trouble accessing the IP Access Management page in the UI. This does not impact mail send or the IP Access Management API endpoints. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issues with creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans has been resolved. All services are now operating normally at this time.

Starting around 12:20 pm PDT on 5/20/2025, our engineers began investigating an issue with some SendGrid account management features. Users may have experienced issues creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans. This did not impact mail send.  Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Starting around 12:20 pm PDT on 5/20/2025, our engineers began investigating an issue with some SendGrid account management features. Users may have experienced issues creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have monitored the systems and confirmed that the issue impacting email sending, templates, and related API requests between 9:35 pm and 9:50 pm PT has been fully resolved. All services are now operating normally.

Our API validation system experienced some unexpected issues between 9:35 pm and 9:50 pm PT. A subset of accounts experienced issues related to sending email, email templates, and associated API requests. This included delays and potential failures when attempting to send mail or access related endpoints. All impacted systems have recovered, and email services are now operating normally.

Our API validation system experienced some unexpected issues between 9:35 pm and 9:50 pm PT. A subset of accounts experienced issues related to sending email, email templates, and associated API requests. This included delays and potential failures when attempting to send mail or access related endpoints. All impacted systems have recovered, and email services are now operating normally.

Our engineers have monitored the fix and confirmed that the issue affecting several Reseller Partner accounts' ability to Single Sign On (SSO) into their SendGrid accounts has been fully resolved. Mail Send functionality was not impacted during this incident. All services are now operating normally.

Our engineers have implemented a fix for the issue affecting several Reseller Partner accounts' ability to Single Sign On (SSO) into their SendGrid accounts. We are currently monitoring system performance to ensure stability. We will provide another update in one hour or sooner if additional information becomes available.

Our engineers have identified the issue and are now working towards a fix. We will provide a new update as soon as it becomes available.

Starting at around 6:30PM Pacific Time on Tuesday, May 13th 2025, our engineers began investigating an issue that is impacting several Reseller Partner accounts with their ability to Single Sign On into their SendGrid accounts. This does not impact Mail Send. We will provide another update in one hour, or sooner as information becomes available.

Starting at around 6:30PM Pacific Time on Tuesday, May 13th 2025, our engineers began investigating an issue that is impacting several Reseller Partner accounts with their ability to Single Sign On into their SendGrid accounts. This does not impact Mail Send. We will provide another update in one hour, or sooner as information becomes available.

Earlier today, around 2:00 PM PST, some users experienced UI issues where the side navigation menus incorrectly displayed "Disabled for EU Users" labels across available functionality. After investigation, our team identified the cause of the erroneous labels and deployed a fix and confirmed resolved at approximately 2:10 PM PST. All UI functionalities have been restored and verified operational.

Earlier today, around 2:00 PM PST, some users experienced UI issues where the side navigation menus incorrectly displayed "Disabled for EU Users" labels across available functionality. After investigation, our team identified the cause of the erroneous labels and deployed a fix and confirmed resolved at approximately 2:10 PM PST. All UI functionalities have been restored and verified operational.

Starting around May 2nd, 08,30, PST time, an issue with elevated numbers of blocked bounces for Apple Private Relay began occurring. As a workaround on May 6th, 08:06 PST time, our engineers set these blocks as deferrals so emails can enter the retry queue and be re-sent again. Mail send was affected during this time. No further action is needed and issue is now solved.

Our engineers have confirmed that no issues have been reported, and this incident has now been completely resolved.

Our engineers have applied a fix to the issue and now are monitoring the results, we'll provide an update as soon as it is available

Our engineers have identified the issue and are now working towards a fix. We will provide a new update as soon as it becomes available.

Starting around 11:52pm PT, May 2nd, our engineers started investigating an issue where users are unable to access full functionalities of their account plan changes (upgrades/downgrades), as well as for some new users that are unable to log in at the moment. Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.

Starting around 11:52pm PT, May 2nd, our engineers started investigating an issue where users are unable to access full functionalities of their upgrades or downgrades (account plan changes), as well as for some new users that are unable to log in at the moment.Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.

Starting around May 2nd, 08,30, PST time, an issue with elevated numbers of blocked bounces for Apple Private Relay began occurring. As a workaround on May 6th, 08:06 PST time, our engineers set these blocks as deferrals so emails can enter the retry queue and be re-sent again. Mail send was affected during this time.No further action is needed and issue is now solved.

At this time all issues with submitting tickets has been confirmed as resolved.

Our engineers have implemented a fix and are monitoring the performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the cause and are working on rolling out a solution. We will provide another update in an hour or as soon as more information becomes available.

We are continuing to investigate this issue. We will provide another update in two hours or as soon as more information becomes available.

We are continuing to investigate this issue. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly. We will provide another update in one hour or as soon as more information becomes available.

We are continuing to investigate this issue. We will provide another update in hour or as soon as more information becomes available.

We are continuing to investigate this issue.

Our engineers have identified the issue that is causing multiple ticket submissions on our support center and are working to implement a fix. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly. We will provide another update in hour or as soon as more information becomes available.

We are continuing to investigate this issue.

Our engineers have identified the issue that is causing multiple ticket submissions on our support center and are working to implement a fix. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly. We will provide another update in hour or as soon as more information becomes available.

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with Template render failures has been resolved. All services are operating normally at this time.

Our engineers have implemented a fix and are monitoring the performance. We will provide another update in an hour or as soon as more information becomes available.

We are continuing to investigate this issue.

Starting around 2:30 AM on 25th April, our engineers began investigating an issue with email templates failing with 'Template render failure' message. Customer may experience emails getting dropped. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.

We are continuing to investigate this issue.

Starting around 2:30 AM on 25th April, our engineers began investigating an issue with email templates failing with 'Template render failure' message. Customer may experience emails getting dropped. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Starting around 2:30 AM on 25th April, our engineers began investigating an issue with email templates failing with 'Template render failure' message. Customer may experience emails getting dropped. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with sending emails has been resolved. All services are now operating normally at this time.

Our engineers are still continuing to monitor system performance. We will provide a new update in two hours, or as soon as more information becomes available.

Our engineers are continuing to monitor system performance to ensure stability and optimal operation. We will provide a new update in two hours, or as soon as more information becomes available.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have mitigated the issues affecting email sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. We will provide another update in 30 minutes, or sooner if additional information becomes available on a full recovery.

We have identified the issue affecting email sending and are actively working on a resolution. As a temporary measure, we have bypassed the Bounce Suppressions list, this would mean emails are being sent to addresses that would normally be suppressed. This step was taken to help ensure that emails continue to be sent. Please note that while emails are currently being delivered, the bounce suppression list is not being checked. We will provide another update in 1 hour, or sooner as more information becomes available.

Our engineers have identified the issues affecting email sending. To maximize deliverability, we have temporarily bypassed checking our Bounce Suppressions list. Please note that email addresses currently on the Bounce Suppressions list will not be checked and mail to those addresses will be sent. This measure is intended to help ensure as much expected mail as possible can be delivered. We will provide another update in 30 minutes, or sooner if additional information becomes available.

Our engineers have identified the issues affecting email sending. To maximize deliverability, we have temporarily bypassed our Bounce Suppressions list. Please note that email addresses currently on the Bounce Suppressions list will not be skipped and mail to those addresses will not be sent. This measure is intended to help ensure as much expected mail as possible can be delivered. We will provide another update in 30 minutes, or sooner if additional information becomes available.

We are continuing to investigate an issue affecting email sending. At this time, emails are being accepted and queued for delivery, but may be delayed. We'll provide another update in 30 minutes or as soon as more information is available. We appreciate your patience as we work to resolve this incident.

Starting around 1:55pm PST today, our engineers began investigating an issue with emails being sent. Users may experience issues sending emails at this time. We will provide another update in 30 min or as soon as more information becomes available.

Starting around 1:55pm PST today, our engineers began investigating an issue with emails being sent. Users may experience issues sending emails at this time. We will provide another update in 30 min or as soon as more information becomes available.

Our engineers have confirmed that the third party degradation is now marked as resolved. All services are now operating normally at this time.

Our engineering team confirmed that at approximately 1:10 PM PDT, any queued internal processes related to delayed uploads, updates or deletes to Marketing Campaigns contacts for affected accounts have returned to normal levels. Our team will continue to monitor for any further delays due to the third party degradation. Another update will be provided in thirty minutes to confirm that this issue is resolved or as soon as more information becomes available.

Starting around 12 PM PDT on Wednesday, April 16, 2025, our engineers began investigating an issue with uploading, updating, and deleting contacts in Marketing Campaigns. These contact delays have been determined to be a result of a third party service degradation. This issue only affects a subset of accounts using the Marketing Campaigns contacts feature. This issue does not affect mail send directly. We will provide updates in the next hour or sooner as more information becomes available.

Starting around 12 PM PDT on Wednesday, April 16, 2025, our engineers began investigating an issue with uploading, updating, and deleting contacts in Marketing Campaigns. These contact delays have been determined to be a result of a third party service degradation. This issue only affects a subset of accounts using the Marketing Campaigns contacts feature. This issue does not affect mail send directly. We will provide updates in the next hour or sooner as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with Password Reset on the SendGrid login page has been resolved. All services are now operating normally at this time. If you encounter this issue, it is advisable to conduct a hard refresh on your browser prior to making any further attempts.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix associated to this issue. We will provide another update in an hour or as soon as more information becomes available.

Starting around 1:30 am PST on 16-04-2024, our engineers began investigating an issue with forgot password option in the UI. Customers may not be able to reset their password while this incident is ongoing. We will provide another update in 1 hour or as soon as more information becomes available

Starting around 1:30 am PST on 16-04-2024, our engineers began investigating an issue with forgot password option in the UI. Customers may not be able to reset their password while this incident is ongoing. We will provide another update in 1 hour or as soon as more information becomes available

Starting around 4/1/25 14:28 PT to 4/2/25 20:23 PT, Our engineers identified an issue where a small subset of customers lost access to marketing campaigns. A fix has been implemented, and the issue has been resolved. Mail Send was not affected.

This incident has been resolved.

Our engineers have monitored the fix and confirmed the issue with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations has been resolved. All services are operating normally at this time.

Our engineers have implemented a fix for the issue related to importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Starting around 2:15 pm PST today, our engineers began investigating an issue with Marketing Campaigns. Users may experience issues with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Starting around 2:15 pm PST today, our engineers began investigating an issue with Marketing Campaigns. Users may experience issues with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with link resolution has been resolved. All services are operating normally at this time.

Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Our engineers have identified the issue related to the links were encountering 5xx errors. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.

At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

Starting around 4/1/25 14:28 PT to 4/2/25 20:23 PT, Our engineers identified an issue where a small subset of customers lost access to marketing campaigns. A fix has been implemented, and the issue has been resolved. Mail Send was not affected.

Our engineers have identified and resolved the cause of this issue. Engineers have monitored the fix and confirmed that the Sender Authentication is fully functional again. All services are now operating normally at this time.

Starting around 2:57 PT on March 31, our engineers began investigating an issue with Sender Authentication. Customers may experience 500 errors (or console errors) when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified that the issue was caused due to a DB user that was deleted, this was restored and fixed the SendAuth API issue, the engineers monitored the fix and confirmed that the SendAuth API is fully functional again. All services are now operating normally at this time.

Starting around 2:57 PT on March 31, our engineers began investigating an issue with SendAuth API. Customers may experience 500 errors when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.

Starting around 2:57 PT on March 31, our engineers began investigating an issue with SendAuth API. Customers may experience 500 errors when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed that the issue with the IPAM and IP Address options not appearing in the SendGrid UI has been resolved. All services are now fully operational.

Our engineers have implemented a fix for the issue with the IPAM and IP Address options in the SendGrid UI. They are actively monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the issue related to the unavailability of the IPAM and IP Address options in the SendGrid UI. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.

We are currently investigating an issue where the IPAM and IP Address options are not available in the SendGrid UI. We will provide another update as soon as more information becomes available.

Our engineers have implemented a fix for the issue with the IPAM and IP Address options in the SendGrid UI. They are actively monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the issue related to the unavailability of the IPAM and IP Address options in the SendGrid UI. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.

We are currently investigating an issue where the IPAM and IP Address options are not available in the SendGrid UI. We will provide another update as soon as more information becomes available.

Our engineers have thoroughly monitored the fix and have confirmed that the "Return to the Parent Account" issue has been resolved. All services are now fully operational and functioning normally.

Our engineers have successfully implemented a fix and are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Our engineers have identified the issue with the “Return to the Parent Account” functionality and are actively working toward a fix. We will provide another update as soon as more information becomes available.

We are still actively investigating the issue related to the "Return to the Parent Account" functionality. Our team is working to resolve it as quickly as possible, and we will provide further updates as soon as we have more information.

Clicking on “return to the parent account” will not return you to the parent account and keeps you logged in as the subuser.

Clicking on “return to the parent account” will not return you to the parent account and keeps you logged in as the subuser.

Our engineering team identified, investigated and corrected an unexpected issue today with the Twilio SendGrid Event Webhook. This optional feature, under normal conditions, allows receiving event data in real time based on email sent via a Twilio SendGrid account. However, between the times of 2:20 PM and 3:30 PM PT, a subset of accounts that had this feature enabled experienced delays to normal event posting due to the issue. Not all accounts with webhook enabled were affected by this delay, and no event data was lost. This issue did not affect mail send. All event postings that were impacted with delays during this period are now processing properly, and all systems are now operating normally.

Our engineering team identified, investigated and corrected an unexpected issue today with the Twilio SendGrid Event Webhook. This optional feature, under normal conditions, allows receiving event data in real time based on email sent via a Twilio SendGrid account. However, between the times of 2:20 PM and 3:30 PM PT, a subset of accounts that had this feature enabled experienced delays to normal event posting due to the issue. Not all accounts with webhook enabled were affected by this delay, and no event data was lost. This issue did not affect mail send. All event postings that were impacted with delays during this period are now processing properly, and all systems are now operating normally.

Between 3:41 PM PT until 3:56 PM PT, on March 27th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Between 3:41 PM PT until 3:56 PM PT, on March 27th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Our engineers have monitored the fix and confirmed that the user interface console issue has been resolved. All services are now operating normally at this time.

Our engineers have completed the work to fix the console errors, and we are now monitoring console performance. We will provide another update in 30 minutes to confirm this issue has been resolved.

Our team identified that, based on a deploy that had occurred earlier today, some accounts became unable to view required console resources which resulted in errors shown when navigating the SendGrid console user interface. Work is being done to correct accounts that are still experiencing the 'We encountered an error' issue to allow proper navigation of the console. Another update will be provided within 1 hour or as soon as the work has been complete.

We are still continuing to investigate the stated user interface errors. Please note that this has been confirmed to only impact a subset of user accounts. Another update will be provided in 1 hour or as soon as more information becomes available.

We are continuing to investigate an issue in which users navigating the SendGrid user interface experience an error stating 'We encountered an error'. We appreciate your patience while this issue continues to be explored. Another update will be provided in 1 hour or as soon as more information becomes available.

We’re currently investigating an intermittent issue within the SendGrid interface causing a 'We encountered an error' message when navigating to any page. Our team began investigating this around 11:30 AM PT. Our team is actively working on a resolution and we will provide an update in 30 minutes or sooner.

Our engineers have monitored the fix and confirmed that the user interface console issue has been resolved. All services are now operating normally at this time.

Our engineers have completed the work to fix the console errors, and we are now monitoring console performance. We will provide another update in 30 minutes to confirm this issue has been resolved.

Our team identified that, based on a deploy that had occurred earlier today, some accounts became unable to view required console resources which resulted in errors shown when navigating the SendGrid console user interface. Work is being done to correct accounts that are still experiencing the 'We encountered an error' issue to allow proper navigation of the console. Another update will be provided within 1 hour or as soon as the work has been complete.

We are still continuing to investigate the stated user interface errors. Please note that this has been confirmed to only impact a subset of user accounts. Another update will be provided in 1 hour or as soon as more information becomes available.

We are continuing to investigate an issue in which users navigating the SendGrid user interface experience an error stating 'We encountered an error'. We appreciate your patience while this issue continues to be explored. Another update will be provided in 1 hour or as soon as more information becomes available.

We’re currently investigating an intermittent issue within the SendGrid interface causing a 'We encountered an error' message when navigating to any page. Our team began investigating this around 11:30 AM PT. Our team is actively working on a resolution and we will provide an update in 30 minutes or sooner.

Starting around 12:26 MT, Mar 24th, our engineers identified an issue where customers were unable to accept new teammate invitations. Our engineers have resolved the issue as of 11:30 MST, March 25th.Users should now accept invites without any trouble.We appreciate your patience and apologize for any inconvenience caused.

Starting around 12:26 MT, Mar 24th, our engineers identified an issue where customers were unable to accept new teammate invitations. Our engineers have resolved the issue as of 11:30 MST, March 25th. Users should now accept invites without any trouble. We appreciate your patience and apologize for any inconvenience caused.

This incident has been resolved.

Our engineers have identified the issue and are working towards a fix. We will provide another update as soon as more information becomes available.

Starting around 10:40 AM PST, our engineers began investigating an issue causing delays in the Email Activity Feed. We are actively working on identifying the root cause. The next update will be provided in one hour or sooner if more information becomes available.

This incident has been resolved.

Our engineers have identified the issue and are working towards a fix. We will provide another update as soon as more information becomes available.

Starting around 10:40 AM PST, our engineers began investigating an issue causing delays in the Email Activity Feed. We are actively working on identifying the root cause. The next update will be provided in one hour or sooner if more information becomes available.

This incident has been resolved.

Our engineers are continuing to monitor system performance. We will provide another update in two hours or as soon as new information becomes available.

At 11:25 AM PT, our engineers implemented a fix and are now monitoring system performance to ensure impacted endpoints no longer exhibit issues. We will provide another update in an hour or as soon as more information becomes available.

Our engineers are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

Our engineers have identified the issue and are working towards a fix with impacted endpoints. We will provide another update in an hour or as soon as more information becomes available.

Starting around 8:05 PT on March 19th, our engineers began investigating an issue with Deliverability Insights endpoints experiencing high latency and errors, as well as the /v3/suppressions/bounce/classifications endpoint. We will provide another update in an hour or as soon as more information becomes available.

This incident has been resolved.

Our engineers are continuing to monitor system performance. We will provide another update in two hours or as soon as new information becomes available.

At 11:25 AM PT, our engineers implemented a fix and are now monitoring system performance to ensure impacted endpoints no longer exhibit issues. We will provide another update in an hour or as soon as more information becomes available.

Our engineers are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

Our engineers have identified the issue and are working towards a fix with impacted endpoints. We will provide another update in an hour or as soon as more information becomes available.

Starting around 8:05 PT on March 19th, our engineers began investigating an issue with Deliverability Insights endpoints experiencing high latency and errors, as well as the /v3/suppressions/bounce/classifications endpoint. We will provide another update in an hour or as soon as more information becomes available.

Starting around 2:00 PM PT until 2:30 PM PT, on March 18th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Starting around 2:00 PM PT until 2:30 PM PT, on March 18th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Starting around 09:13 AM PDT, our engineers investigated and resolved an issue where a subset of SendGrid users may have not received SendGrid system messages (transactional emails). This issue has been resolved and all transactional mail should be received as expected. If you did not receive expected transactional emails from SendGrid, please re-request those emails as you should now receive them.

Starting around 09:13 AM PDT, our engineers investigated and resolved an issue where a subset of SendGrid users may have not received SendGrid system messages (transactional emails). This issue has been resolved and all transactional mail should be received as expected. If you did not receive expected transactional emails from SendGrid, please re-request those emails as you should now receive them.

Starting around 3:27 PM PT until 3:50 PM PT, our engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Our engineers have monitored the fix and confirmed that the API authentication issues have been resolved. All services are now operating normally.

Our team has taken action to mitigate the customer impact, and we continue monitoring the health of our system. We will provide another update tomorrow morning on Friday, March 7th.

Our engineers have taken actions to prevent authentication timeouts and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

Our Engineers are still investigating the issue, but actions have been taken. Impact to customers has been mitigated as of 8:21 AM PST. We will provide another update in two hours or as soon as more information becomes available.

Our Engineers are still investigating the issue, but actions have been taken. Impact to customers has been mitigated as of 8:21 AM PST. We will provide another update in two hours or as soon as more information becomes available.

We are continuing to investigate the issue. We will provide another update in two hours or as soon as more information becomes available.

We are continuing to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.

Our Engineers continue to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.

Starting around 7 AM PST on March 6, 2025, our engineers began investigating an issue with sporadic API authentication errors in SendGrid. Users may see 5xx errors/timeouts during the authentication stage of their API calls. As such, the situation might impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available

Our engineers have monitored the fix and confirmed the issue with Marketing Campaign emails has been resolved. All services are now operating normally at this time.

We are continuing to monitor for any further issues.

Our engineers have implemented a fix and are monitoring system performance regarding charges associated to emails being sent to unsubscribed addresses. We will provide another update in an hour or as soon as more information becomes available.

At 11:50 PST our engineers identified the cause of the issue and started working towards a solution. The engineering team is currently performing tests to implement the fix. We will provide another update in one hour or as soon as more information becomes available.

Starting around 11 AM PST on March 6, 2025, our engineers identified an issue where Marketing Campaign emails, including Automations and Single Sends, are generating charges in customer billing even if the email was dropped due to being in the Unsubscribed suppression list. As such, the situation might impact the user’s billing. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with our Global Statistics has been resolved. All services are now operating normally at this time.

Our engineers have implemented a fix and are currently monitoring system performance. Another update will be provided as soon as more information becomes available.

Starting around 4:00 PM PT on March 5th 2025, our engineers began investigating an issue with Global Statistics being delayed. The issue has been identified around 5:20 PM PT and currently working towards a fix, there should not be any new impact at this time. We will provide another update as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with engagement statistics being delayed has been resolved. All services are now operating normally at this time.

Our engineers have found an issue with engagement statistics being delayed around 3:50 PM P.T and implemented a fix at 6:30 P.M P.T and are currently monitoring system performance, and we want to confirm this doesn't affect mail send. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with account creation problem has been resolved. All services are now operating normally at this time.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix associated to this account creation problem, and we will provide another update in an hour or as soon as more information becomes available.

Starting around 3:47 P.M P.T on February 25th, our engineers began investigating an issue with account credential creation. Customer may experience issues when trying to create an account. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We will provide another update in an hour or as soon as more information becomes available.

Traffic has been swung and we are in a mitigated state. We will provide another update in an hour or as soon as more information becomes available.

We are continuing to work on a fix for this issue.

Our engineers have identified an issue delaying mailsend for limited customers around 1:20 PM PST and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with login to SendGrid has been resolved. All services are now operating normally at this time. If you were affected by this issue, We recommend performing a hard refresh on your browser in order to access once more.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

We are continuing to work on a fix for this issue.

Our engineers have identified the issue and are working toward a fix associated to this login issue. We will provide another update in an hour or as soon as more information becomes available.

Starting at 9:36 am PST today, our engineering team began investigating a problem with login functionality on sendgrid.com. Users might encounter difficulties with page loading or unresponsiveness when attempting to click the login button. Please rest assured, this issue is isolated to the login process and does not affect mail sending capabilities. We are actively working to resolve this and will provide another update in 1 hour, or sooner if new information becomes available.

Our engineers have investigated and resolved issues with email processing delays between 6:25AM to 6:32AM PT on February 13, 2025. A small subset of customers that send mail using the API, SMTP, or Marketing may have experienced email processing delays. The issue has been resolved and all impacted services are operating normally.

Between January 30th, 2025 and February 5th, 2025, a problem occurred with some storage and availability of SendGrid email activity data. Our engineering team identified that this incident only impacted a subset of customers specifically sending via the EU with regionalized sub users. Ongoing impact due to the root cause has been mitigated since February 5th. While impacted email activity data during the affected period for EU sub users is still being investigated for the possibility of restoration, please reach out to our support team if you require assistance and believe to have been affected by this issue.

Our engineers have investigated the issue and determined that it is specific to certain browsers. We recommend that customers use a different browser to access the Support Help Center if they are experiencing this issue.

Starting around 2:10pm PST on Feb 12th, our engineers began investigating an issue with the SendGrid Help Center where unauthenticated customers located in Brazil are not being able to escalate login issues. When clicking the "Trouble Logging In" or "Forgot my Username" link, they are redirected to a "Not logged in" page. This does not impact mail send or authenticated customers who know their username and password. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with Inbound Parse creation has been resolved. All services are now operating normally at this time.

Our engineers have implemented a fix and are monitoring system performance. Inbound Parse creation should no longer result in an error when attempting to use an authenticated domain. We will provide another update in 30 minutes.

Starting at 2:00PM PST on January 24th, 2025, our engineers began investigating an error encountered while configuring Inbound Parse: "In order to create a parse setting you must have a matching senderauth domain" This is preventing users from setting up their Inbound Parse, despite having authenticated domains on their accounts. This does not impact mail send. We will provide another update within an hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with the sign-up forms has been resolved. All services are now operating normally at this time.

Our engineers have identified the issue and are working toward a fix. The new forms and some forms created before the incident should be already functional, we estimate that in about 2 hours all forms will be functional again. We will provide another update as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix. We are still working toward a fix for existing signup forms. New signup forms are now working. We will provide another update in 2 hours or as soon as more information becomes available.

Starting around 11:58 AM PT on January 13th, our engineers began investigating an issue with reCAPTCHA displaying an "Invalid domain for site key" error on New Marketing Campaigns Signup Forms. Due to this issue, end users of the forms are currently unable to submit form entries. This does not impact mail send. We've identified the cause, and we're actively working on a fix. We will provide another update as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with errors in Legacy Marketing Campaigns has been resolved. All services are now operating normally at this time.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix. Users might still experience errors at this time. We will provide another update within an hour or as soon as more information becomes available.

Starting around 6:48a PT on Dec. 14th, our engineers began investigating an issue with Legacy Marketing Campaigns. Users may experience the error "Your campaign could not be created, please try again in a few moments" when creating a Legacy Marketing campaign. Additionally, some customers are encountering issues when adding or searching for legacy marketing contacts. This does not impact the mail send API. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue with Segments and Marketing Campaigns has been resolved. All services are now operating normally at this time.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.

Starting around 1:31 PM PT on 12-11-2024, our engineers began investigating an issue with Marketing Campaigns segments and Single Sends triggering to these segments. A subset of customers using segmentation may experience errors while trying to send emails such as Automations or Single Sends to these specific segments. This does not impact the mail send API. We will provide another update in an hour or as soon as more information becomes available.

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

We are continuing to monitor for any further issues.

Starting around 01:23 PM PST on 12-04-2024, our engineers began investigating an issue with mail send. Few customers may have experienced the following error ‘We cannot allow you to access SendGrid because you appear to be located in an embargoed region' when trying to send emails. Our engineers are implementing a fix and are monitoring system performance.

Our engineers have concluded the monitoring status and now all services are back to normal. Links can now be accessed. This incident is officially resolved.

Our engineers have applied a fix and are currently monitoring the results of all services. We'll be monitoring the fix and provide more updates as soon as they become available.

We are continuing to investigate this issue, our engineers are actively looking to understand the root cause and we will be providing updates as soon as they become available.

Starting around 3 AM on 22nd November, 2024 our engineers began investigating an issue with clicking SSL click tracked links in emails wherein the recipients are receiving 500 Origin Error. The origin server is not reachable or returns an error. The issue has only been observed so far for customers using KeyCDN for their SSL click tracking configuration. Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.

Our engineers have monitored the fix and confirmed the issue with click tracking has been resolved. All services are now operating normally at this time.

As of approximately 1:30 AM PST on Thursday, November 21, 2024, our engineers began investigating an issue impacting Click Tracking URLs using 'ct.sendgrid.net'. This issue affects customers who have enabled click tracking but have not configured link branding. This does not affect mail send. Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.

This incident has been resolved. All systems are operating normally at this time.

Our engineers have applied a fix and are monitoring the results, we will provide an update in an hour or as soon as more updates become available

Starting 6:43 AM PT (exact time will be determined soon), our engineers began investigating issues when accessing the account using credentials as username and password. When adding the right credentials, users receive an error of 'Your username or password is invalid'. This is only affecting password users, meaning that SSO users are not affected. This does not affect mail send. Customers seem to have success accessing the account by retrying again or using an incognito window. Our engineers are currently investigating the current behavior and will provide an update within an hour or as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Starting around 1:00 PM PST on Saturday, November 16th, 2024, our Engineers began investigating an issue with SendGrid Events. Customers may experience delays with Event reporting associated to mail send. The issue is causing intermittent errors and delays on Events (webhook, open and click events, Stats and Email Activity Feed events). This does not impact mail send. We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

On 11/15/24 from 6:05 AM (PST) to 6:29 AM (PST), we experienced an issue with email delays for customers. This issue has been mitigated and resolved. All services are now operating normally at this time.

Today from 12:20 PM PST to 12:33 PM PST our engineers have investigated and resolved an issue with 406 errors at some endpoints. Customers may have received 406 errors when attempting to access the Twilio SendGrid web application and at some API endpoints. This did not impact mail send. The issue has been resolved and all impacted services are operating normally.

Our engineers have monitored the fix and confirmed the issue with intermittent 5xx errors for some API endpoints has been resolved. All services are now operating normally at this time.

Our engineers have identified and implemented a fix and are monitoring system performance. Users may continue to experience intermittent 5xx errors for some endpoints. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers are still actively investigating this issue to provide the best next course of action. We will provide more updates as soon as they become available.

Starting around 7:00 AM PT yesterday, our engineers have identified an increase in 5xx errors for some endpoints. Mail send is not affected. Our engineers are fully aware and actively investigating this issue. We'll be providing more details and updates within an hour as soon as they become available.