Historical record of incidents for Sellbrite
Report: "Sellbrite for Shopify - Orders failing to forward for fulfillment"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
A fix has been identified for the order forwarding issue and we are working to implement.
We are receiving reports of orders failing to forward to Shopify for our Sellbrite for Shopify configuration and are currently investigating the issue.
Report: "Walmart Partners API Outage"
Last updateWe are no longer seeing connectivity issues with Walmart's API. If you continue to experience issues please attempt to set your permissions within Walmart again or contact the team.
Most Walmart API components have recovered and we are no longer seeing issues with connecting or reconnecting to Walmart channels, Please reach out to the Sellbrite team if you experience issues and following along here: https://developer.walmart.com/apiStatus
We are beginning to see success in reconnecting Walmart channels via the Sellbrite app, suggesting that Walmart is beginning to recover from these issues. Please attempt to reconnect via the channel settings area if your Walmart channel has been disconnected
Walmart's Partners API is currently down, for updates please follow along here: https://developer.walmart.com/apiStatus
Report: "Sellbrite app - cannot save changes or publish listings"
Last updateThis incident has been resolved. If you continue to see issues please reach out to the team.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have been receiving reports of merchants being unable to save changes to and publish listings, we are currently investigating the issue.
Report: "ShipEngine integration - issues selecting rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are receiving reports of issues with selecting USPS rates via ShipEngine inside the Sellbrite app and are currently investigating.
Report: "Unable to retrieve Etsy categories on listings"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Sellbrite app - issues with uploading images and creating products"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Sellbrite is currently seeing an issue with uploading images to products, and creating products from listings. We are currently investigating the problem.
Report: "Walmart Outage"
Last updateWe are seeing that Walmart channels can be reconnected. If you’re still seeing issues please contact support.
Sellbrite is seeing issues with Walmart channels being disconnected. We've identified it's an issue with Walmart's API and we're following the status on the following link: https://developer.walmart.com/apiStatus
Report: "Sellbrite Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Sellbrite is experiencing multiple issues related to product import/exports, listing imports, and order imports. We are actively working to identify and resolve these problems.
Report: "Sellbrite Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Sellbrite is experiencing multiple issues that are affecting its functionality. We are seeing reported issues ranging from listings publishing, orders being imported, and inventory updating. We are actively working to identify and resolve these problems
Report: "Sellbrite for Shopify - Tracking information not updating"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. If you continue to see issues with fulfillment information from Shopify not passing to Sellbrite and then to sales channels please contact the team.
The issue has been identified and a fix is being implemented.
We are continuing to investigate issues with tracking for our "Sellbrite for Shopify" configuration
Some merchants on our "Sellbrite for Shopify" configuration may be experiencing issues with shipping details updating in Sellbrite and sales channels. We are currently investigating the issue.
Report: "Sellbrite app - issues retrieving rates for shipping labels"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We have confirmed that this issue was due to a recently-resolved incident with our label provider, ShipEngine, but are continuing to monitor for further issues.
We see that our label provider has implemented a fix and shipping labels can be purchased again. If you’re still seeing an issue please contact support.
We are currently investigating reports of multiple merchants receiving errors when attempting to retrieve rates and purchase shipping labels.
Report: "Sellbrite app - delays in transactional emails"
Last updateThis incident has been resolved. Some merchants may need to re-request transactional emails if the original request is over 12 hours old.
A fix has been implemented and we are monitoring the results - delays in email deliverability may take some time to recover.
The issue has been identified and a fix is being implemented.
Some users may be experiencing delays with receiving transaction emails like password resets and csv exports. We are working to resolve the issue and hope to have a resolution soon.
Report: "Sellbrite - issues updating payment methods"
Last updateThis incident has been resolved, thank you for your patience.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix has been implemented.
Some merchants may experience issues when updating payment methods via the Payment Info area. We are currently investigating the issue. Regular recurring subscription charges and upgrades/downgrades should not be affected by this issue.
Report: "Unable to create shipping labels"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified by ShipEngine and we are following the status: https://status.shipengine.com/
Report: "Walmart listing imports failing"
Last updateThis incident has been resolved.
We are seeing that listing imports are working as intended again. We are continuing to monitor the issue to make sure there are no further issues. If you’re still seeing a problem please contact support.
Walmart support has confirmed this is a known issue with their API. We're waiting for their support team to resolve the issue.
Report: "Unable to import eBay orders"
Last updateWe are showing that eBay has fixed the issue. If you’re still seeing issues contact Sellbrite support.
This is due to an outage with the eBay API. We are tracking the issue from here: https://developer.ebay.com/support/api-status/production/getorders-getitemtransactions-are-failing-with-the-multiple-error-message
We are currently investigating this issue
Report: "Sellbrite - Issues saving product, listing and template information"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. If you continue to see issues with saving data please contact the team.
The issue has been identified and a fix is being implemented.
We are currently investigating issues with the "Save" and "Save and Close" function not properly saving updates to product, listing and template information.
Report: "Sellbrite Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are receiving some reports of slow or failed loading of pages within the app. Our engineering team has been alerted and we hope to have a resolution soon.
Report: "Sellbrite App - Major Outage"
Last updateThis incident has been resolved. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are receiving reports of consistent issues loading the Sellbrite app. Our engineering team has been alerted and is investigating.
Report: "Sellbrite App - Intermittent issues loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. If you continue to see issues loading the app please contact the team.
The issue has been identified and a fix is being implemented. Thank you for your patience.
We have been receiving reports of intermittent issues loading the app. Our engineering team has been notified and is investigating.
Report: "Etsy API - unable to retrieve category ids"
Last updateThis incident has been resolved. Please contact the team if you experience further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating issues with Sellbrite being unable to retrieve categories from Etsy via the API.
Report: "Sellbrite - issues receiving email notifications"
Last updateThis incident has been resolved.
We have resolved any outstanding issues and email notifications should now be functioning normally. Please reach out to the team if you experience any further issues.
The issue has been identified and we are working with our transactional email partner to restore full functionality. Thank you for your patience.
Some merchants may be experiencing issues with email notifications on activities like CSV exports. We are currently investigating the issue.
Report: "Unable to import eBay orders"
Last updateThis incident has been resolved. We are seeing order imports from eBay working as intended again.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable to upload product and inventory CSVs"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented for CSV upload issues and we are monitoring the results. Please reach out to the team if you continue to experience issues.
The issue has been identified and a fix is being implemented.
We are receiving reports of errors when attempting to upload CSV files. Our engineering team has been alerted and we hope to have a fix soon. Thank you for your patience.
Report: "Sellbrite - issues connecting to Etsy API"
Last updateThis incident has been resolved. Please reach out to the team if you experience any issues connecting to Etsy.
The deployed fix may cause some Etsy channels to become disconnected over the next hour. If you do receive notice via email of a disconnected channel please reconnect via the channel settings page, and reach out to our team if you experience any issues.
A fix has been deployed and we are monitoring the results. If your Etsy channel is disconnected please reconnect via the channel settings page, and reach out to our team if you experience any issues.
A fix has been deployed and we are monitoring the results. If you're Etsy channel is disconnect please reconnect via the channel settings page, and reach out to our team if you experience any issues.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where attempting to reconnect or connect a net-new Etsy channel fails. Thank you for your patience.
Report: "Unable to retrieve USPS shipping rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Merchants should now be able to retrieve rates and purchase USPS shipping labels. Thank you again for your patience.
The issue has been identified an we are working on a fix. Please note that the ability to create labels across all carriers may be blocked while this fix is implemented.
We have received reports that merchants may be unable to generate USPS shipping rates via our ShipEngine integration, and our team is investigating the issue. Thank you for your patience.
Report: "Unable to generate USPS shipping rates"
Last updateIssues with retrieving USPS rates should now be resolved. If you continue to experience any issues please reach out to the team.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have received reports that merchants may be unable to generate USPS shipping rates, and our team is investigating the issue. Thank you for your patience.
Report: "Sellbrite Degraded Performance"
Last updateThis incident has been resolved, thank you for your patience.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating reports of degraded performance and issues ingesting orders into ShipStation.
Report: "Sellbrite - issues loading and rendering app"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating reports of the Sellbrite app rending incorrectly or not loading at all. Our engineering teams are aware of the issue and we hope to have a fix ASAP.
Report: "Sellbrite Degraded Performance"
Last updateThis incident has been resolved and we are not seeing further reports of degraded performance. Please reach out to the team if you continue to see issues.
A fix has been implemented and we are no longer seeing timeout errors - we are continuing to monitor performance
We have been receiving reports of pages failing to load and/or pages timing out. Our Engineering team has begun investigating and identified a potential fix. We hope to have a full resolution soon.
Report: "Sellbrite API - Partial Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Sellbrite is currently experiencing issues with its API functionality. Our engineering team is aware of the issue and currently investigating. We hope to have a resolution soon.
Report: "Sellbrite App - Degraded Performance"
Last updatePerformance has recovered, however we are continuing to monitor for further issues.
Our engineering team has implemented a change to improve performance across the app. We will continue to monitor in-app performance for further issues.
We are currently investigating reports of slow or stuck loading of pages, elements and requests within the app.
Report: "Degraded performance for a subset of users"
Last updateThis incident has been resolved.
We are currently investigating this issue
Report: "Site Stability Issues"
Last updateAll systems have returned to fully operational status.
The app and background jobs are all stable and processing normally. We'll continue to monitor the situation.
We adjusted our server and app configurations to adjust load and are monitoring the situation.
Starting at 1023 we started seeing increased database load. This has led to site stability and reduced availability in the app. We're actively working to identify and correct the issue.
Report: "Site Offline"
Last updateThe issue was resolved by updating the underlying hardware with our vendor. All systems are confirmed good.
The last issue was a blip from the underlying system. We will continue to monitor and respond accordingly.
Despite our efforts the issues remain. We're investigating this new round of difficulties.
We coordinated with our DB vendor on a solution. They have updated some configs to improve the robustness of our system. All systems are back to normal and we're monitoring the situation.
We have identified a database hardware issue and are working on a resolution.
Report: "Database Slowness"
Last updateAll systems have been turned to fully performant status.
We're investigating a database slowness issues that is negatively impacting the experience of our merchants and their data synchronization. All systems are up, however some background work may be delayed.
Report: "Planned Maintenance"
Last updateThe planned maintenance has been completed.
We will be performing maintenance on Wednesday, January 5th. Please be advised the system may be unavailable between 9:00 PM - 11:30 PM PST. Once complete all functionality should resume normally.
Report: "Planned maintenance downtime"
Last updateThe scheduled maintenance has been completed.
We will be performing maintenance on Tuesday, December 28th. Please be advised the system may be unavailable between 9:00 PM - 1:00 AM PST. Once complete all functionality should resume normally.
We will be performing maintenance on Tuesday, December 28th. Please be advised the system may be unavailable between 9:00 PM - 1:00 AM PST. Once complete all functionality should resume normally.
Report: "Major AWS Outage"
Last updateThis incident has been resolved.
Shortly before 0730 PDT AWS suffered a major network outage. Our systems remained up and fully operational but inaccessible by 90% of the outside world. Rougly 10% of our inbound traffic was able to make it through. We sought ways to mitigate this but the system returned to mostly operational status by 0818 PDT. We're currently waiting for systems to stabilize and will take corrective action as needed.
Report: "Deploy of incorrect production configs"
Last updateAll times PDT At 1004 we started a deploy with code changes that included a bad production-only config At 1020 we saw our first full system down error By 1023 we were in a meeting and deploying a good rollback commit By 1028 we had most systems up By 1043 we were totally back up
Report: "Partial System Outage"
Last updateOur service provider has restored the system to full capability.
Starting shortly before 10pm we started experiencing a partial outage. This outage iwas caused by a hosted system having difficulties. We worked with our service provider immediately to resolve the issue. At the time approximately 12% of our users experienced system outages and more users experienced delays in processing data. At this time the system is back up and we are monitoring the situation.
Report: "Background issues cause dealy in syncing"
Last updateThe issue has been resolved. All systems are fully operational.
A fix has been identified and deployed. We are monitoring the situation.
One of our back end systems is having difficulties resulting in a delay in our ability to sync data to and from the channels. Our engineers have identified the issue and are actively working to correct it.
Report: "Issues with Amazon marketplace notifications"
Last updateAmazon has resolved their issue as of 4:00am PST. All orders should eventually flow into Sellbrite over the course of the day.
We have been alerted to some technical issues that Amazon is currently experiencing that may be affecting your ability to import Amazon orders and notifications being sent back to Amazon. They are aware of these issues and are working to resolve them as soon as possible. You can view updates from Amazon directly here: https://status.aws.amazon.com/
Report: "Data Retreival Issues"
Last updateOur deployed fix seems to have addressed the issue. The problem is fully resolved.
We have identified a potential issue and are working on appling a fix.
We're experiencing an issue with data retrieveal. This is causing issues with overall perforrmance. We are actively investigating the issue.
Report: "Major Outage"
Last updateAll systems were fully operational and performant overnight. We've worked through any backlog of work.
All primary systems appear to be operational. We are gradually reenabling features to aid in a smooth return to full capability.
We continue to see issues and are actively addressing them. Thank you for your patience.
We have deployed a fix and are monitoring the situation.
The issue has been identified and a fix is being implemented.
We have identified the root cause and are working on a fix.
We are continuing to investigate this issue.
We're experiencing a total site outage related to some database issues. We're addressing it immediately.
Report: "High System Load"
Last updateWe rolled back some code and upgraded a server returning the systems to fully operational status.
The upgrade was successful and our systems are looking stable.
One of our databases is experiencing unsually high load. We're going to run an emergency maintenance. There will be a brief service interruption.
Report: "Background work delayed"
Last updateWe addressed the root configuration issue and cleared out any work that was delaying other work. All systems are fully operational again.
Due to a mis-configuraiton our background work started to get delayed at 5:40pm. We're actively working to address both the symptoms and the root cause.
Report: "API Certificate Issues"
Last updateWe updated the cert and all is well.
We are continuing to work on a fix for this issue.
We're experiencing a technical issue with our API. We have identified the issue are working to fix it immediately.
Report: "System issue with shipping partner preventing label purchases"
Last updatePartner has resolved the issue. Shipping labels should be purchasable again.
Our shipping partner is experiencing system issues, which is preventing shipping labels from being purchased within Sellbrite. We will be monitoring the status. https://status.stamps.com/
Report: "Walmart API Service Degradation"
Last updateThis incident has been resolved.
Walmart has recovered.
Walmart is reporting a service degradation on their Orders API. This could cause connected Walmart accounts in Sellbrite to not function correctly. https://developer.walmart.com/#/apiStatus