Historical record of incidents for SEEK API
Report: "Developer site outage"
Last updateThis incident has been resolved.
SEEK is currently experiencing an issue that is causing developer.seek.com to 503 when users try to visit any nested routes. We are currently investigating the cause of the issue.
Report: "Advertisement products outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
SEEK is currently experiencing an issue that is causing advertisement products queries to fail. We are currently investigating the issue.
Report: "SEEK API returning elevated errors with HTTP status code 403"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "CandidateApplicationCreated webhook delays"
Last updateThis incident has been resolved.
We are currently investigating an issue that is causing webhook delivery for CandidateApplicationCreated events to be delayed.
Report: "Elevated errors for Talent Search Connect mutations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Elevated auth latency and errors"
Last updateThis incident has been resolved.
Error rates and latency have returned to normal rates and we are monitoring.
We are currently investigating this issue.
Report: "Elevated API errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating an issue where ad product selection and job posting receive errors.
Report: "Elevated partner token error rates"
Last updateThis incident has been resolved.
Error rates have subsided. We continue to monitor and continue to be in discussions with our auth provider.
We are continuing to investigate this issue. We are in contact with our auth provider.
We are investigating an issue where API calls to generate a partner token are failing at higher rates than usual, or responding with increased latency.
Report: "Questionnaire Creation Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Ad Selection Panel partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Ad Selection Panel partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating a partial outage which is blocking hirers for a subset of partners from being able to select an ad type in the job posting flow.
Report: "SEEK API returning elevated errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "SEEK API returning elevated errors"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "SEEK API returning elevated errors"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Major Authentication Outage"
Last updateError rates & latency have reduced to normal. We are continuing to work with our identity provider on identifying the cause.
Error rates & latency have reduced to normal. We are continuing to work with our identity provider on identifying the cause.
Error rates & latency remain elevated. We are working with our identity provider on a solution.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Apply with SEEK errors during resume download"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Apply with SEEK is returning errors when requesting resume downloads.
Report: "SEEK API Partial Outage"
Last updateThis incident has been resolved.
We are currently experiencing elevated errors across the SEEK API.
Report: "Apply with SEEK Major Outage."
Last updateThis incident has been resolved.
Apply with SEEK is experiencing a major outage.
Report: "Elevated delays in SEEK Optimised Apply"
Last updateThis incident has been resolved.
The SEEK API is seeing elevated latency in the time it takes between application submission and availability for application retrieval in the SEEK API.
Report: "SEEK API Major outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Job posting partial outage"
Last updateThere was a partial outage affecting ad products queries, the incident has been resolved.
Report: "Database Upgrade"
Last updateFor a short period of time there will be significantly elevated error rates for SEEK API requests.
Report: "Auth delivery partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating a partial outage to our authentication systems.
Report: "Position opening edit and webhook delivery partial outage"
Last updateThis incident has been resolved.
We are currently investigating a partial outage to our webhook event and editing position opening systems
Report: "SEEK API returning elevated errors"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "SEEK API returning elevated errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where the SEEK API is intermittently returning elevated errors as of 23:32 UTC.
Report: "Location suggestions experiencing issues"
Last updateWe experienced a partial outage to our location suggestion query within the SEEK API. This incident has now been resolved.
Report: "Webhook delivery partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating a partial outage to our webhook event systems, affecting application export via webhooks.
Report: "Application Questionnaire's Major Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "SEEK API major outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating a major outage on our GraphQL services.
Report: "Auth major outage"
Last updateThis incident has been resolved.
We are monitoring an upstream <a href="https://www.cloudflarestatus.com/incidents/l6x2h1zp69bc">Cloudflare incident</a>. The SEEK API may have returned errors between 6:55–7:20am AEDT.
We are currently investigating a major outage to our authentication systems.
Report: "Auth performance degraded"
Last updateThis incident has been resolved.
We are currently investigating a performance issue with our authentication system.
Report: "Talent Search Connect major outage"
Last updateUpon further investigation, there should be no impact to hirers and TSC is fully operational. This incident has been resolved.
Talent Search Connect hirers are not able to load any TSC widgets or login. We are currently investigating this issue.
Report: "Major outage of all systems"
Last updateSEEK experienced a major system outage between 17:05PM AEST and 17:12PM AEST. During this period, all requests to the SEEK GraphQL API would have failed. The incident has been resolved and the cause identified.
Report: "Job posting partial outage: some job creating and updating requests are failed."
Last updateSome job posting and updating requests are failed between 12:20pm to 12:40pm AEST today, we've found the problem and rolled back the change, now the issue has been resolved.
Report: "Questionnaire Submission minor failures"
Last updateThe issue has been identified and a fix was rolled out late last evening.
We're currently failing to retrieve a very small percentage (less than 0.1%) of questionnaire submissions for Application Export. We're currently investigating this issue.
Report: "Application attachment retrieval outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an outage to requesting attachments as part of Application Export. Partners will be unable to retrieve attachments in the meanwhile.
Report: "Webhook delivery performance degraded"
Last updateThis incident has been resolved. A fix has been implemented and we have resumed backfill processing.
We have temporarily paused <a href="https://developer.seek.com/events/webhooks#replaying-events-by-date-range">event backfills</a> as we triage a degradation in query performance; this affects <tt>replayWebhookSubscription</tt> requests with a <tt>filter.replayDeliveredEventsIndicator</tt>. We will resume backfill processing once the issue is resolved.
The issue has been identified and a temporary fix has been implemented.
We are currently investigating a performance issue with our webhook event systems.
Report: "Job posting major outage"
Last updateThis incident has been resolved.
We are currently investigating a major outage for posting job ads via the SEEK API.
Report: "Increased latency when loading SEEK panels"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're investigating a latency increase on seekcdn.com that started at 5:00pm AEST. If your software embeds our hosted Ad Selection Panel or Questionnaire Panel, you may observe slower page loads.
Report: "Degraded job posting performance"
Last updateThe incident has been resolved.
We are currently investigating a performance issue posting job ads via the SEEK API.
Report: "User not able to attach branding to StandOut jobs while editing the job"
Last updateWe have now resolved this issue. Customers need to update the jobs again for the Branding to reflect.
The issue has been identified and a fix is being implemented.
We notice jobs are created as a StandOut jobs without branding, they won't be able to attach branding after updating the job.
Report: "Ad Selection Authorization"
Last updateThe incident has been resolved.
A fix has been deployed, and we are monitoring error rates.
The issue has been identified and a fix is being implemented.
We are seeing an elevated rates of authorization errors on the advertisement products queries when using browser tokens.
Report: "Application Export major outage"
Last updateThis incident has been resolved. We will be performing remediation steps to resend webhook events to resolve any failed application exports. No action is required by partners. Webhook events have now been resent*
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We're currently seeing errors with fetching candidate profiles.
Report: "Auth major outage"
Last updateThe incident has been resolved.
While performing remediation for the ongoing Application Export outage, our browser auth will be unavailable for ~1 minute.
Report: "Some requests to post or update job ads failed"
Last updateBetween 12:19 and 12:48 Australian Eastern Daylight Time(+11:00) some requests to create and update job ads were failing. We have resolved the issue.
Report: "Auth major outage"
Last updateThis incident has been resolved.
Services are recovering and we will continue monitoring the issue
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We have identified an issue with our upstream provider and raised an urgency support ticket with them
We are currently investigating a major outage to our authentication systems.
Report: "Job posting partial outage: some job creating, updating and deleting requests are failing."
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating a partial outage for posting job ads via the SEEK API.
Report: "Incorrect pricing displayed during job edits"
Last updateWe have resolved the issue. Ad Selection Panel should now display correct prices.
We have identified the issue but it may take a few days to fully resolve. We have temporarily hidden the incorrect prices; hirers editing a job ad may be presented with messaging that states "Updated pricing can't be determined until this ad is posted to SEEK." - If upgrading Classic to Standout, then hirers would see the "Price cannot be determined" message. - If staying on Standout Ad, then hirers would see value messaging "Promote your brand to candidates" only, without any pricing message. There is no issue with billing or getting unexpected charges for editing jobs.
Ad product is showing incorrect pricing in the job editing flow, we are currently investigating this issue.
Report: "Job posting partial outage"
Last updateWe experienced a partial outage for posting job ads via the SEEK API. This outage only affected posting ads that included a questionnaire. The outage occurred between 2:24 pm AEDT and 6:15 pm AEDT. The outage is now resolved.