Historical record of incidents for Secureframe
Report: "Company Tests/Test Library May Show Incomplete Results"
Last updateThis incident has been resolved.
The remediation is nearing completion. This status will be updated when complete.
Most data has been restored at this time, and we estimate full restoration within the next 2 hours.
Remediation is still in progress. Overall the application is operational.
We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.
We are continuing to work on this issue.
Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.
Report: "Degraded Web Application"
Last updateThis incident has been resolved.
We are currently investigating this issue
Report: "Dashboard: Tests and Frameworks showing 0 findings"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are investigating a possible remediation to this issue.
We are currently investigating this issue. Other parts of the application are functioning normally.
Report: "New integration connections are not showing up in the UI"
Last updateThis incident has been resolved.
We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.
Report: "Office365: Some user logins and some integration syncs failing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are working on a resolution.
We are currently investigating this error.
Report: "A subset of customers have incorrect tests showing up in Secureframe"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue
Report: "Performance Degradation of Test Refreshes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are deploying a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and we are working on a resolution.
Report: "Trust Center pages not fully loading"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Application intermittently unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating an issue where the application may be unresponsive or unavailable for short periods.
Report: "Secureframe Web Application in degraded state"
Last updateThis incident has been resolved and all services are operating normally.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue
Report: "Controls page in degraded state"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring to confirm the fix holds.
We have identified the issue, and are rolling out a fix.
We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.
Report: "Generative AI Functionality Degraded"
Last updateThis incident has been resolved with the upstream provider and all systems are operational.
Comply AI for Remediation, Risks, and Trust AI is impacted due to an issue with an upstream provider
Report: "UK Agents failing to report"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Secureframe Agent unable to connect"
Last updateThis incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature.
A fix has been implemented and we are monitoring the results.
The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.
Report: "Degraded Service due to backed up jobs"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being applied
Report: "Security Questionnaires Not Responding"
Last updateA fix was shipped to our production system to resolve this issue.
We are currently investigating an issue that is preventing Security Questionnaires from loading properly on the Secureframe site.
Report: "Sign in to Employee Onboarding for a subset of users is not working"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Employee onboarding redirect issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing issues loading employee onboarding for customers that have policies enabled and do not have trainings enabled.
Report: "Intermittent Dashboard Errors"
Last updateWe have completed monitoring.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Intermittent slowness"
Last updateWe are back to normal operation.
A fix has been implemented and we're monitoring the application
The issue has been identified and we are working on a fix
We're experiencing an intermittent errors and slower loading pages. We are currently looking into the issue.
Report: "General Page Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have identified a performance issue affecting various pages on the site, and are deploying a fix now.
Report: "Personnel Pages - Empty Display of Personnel"
Last updateProduction fixed has been rolled out, and normal operations have resumed.
Some Secureframe users may see an empty Personnel page in the application. We have determined the cause, and we are deploying an expedited bug-fix for this issue.
Report: "Azure Cloud integrations not connecting"
Last updateA fix has been implemented and we are now looking at forcing an Azure re-sync for customers.
Azure Cloud integrations are currently not connecting. We are investigating the issue.
Report: "Integration Syncs Delayed"
Last updateAll remaining daily syncs are running normally and will complete within the next 1-2 hours.
We have alleviated the main cause of delays. Some nightly integration sync jobs are still completing.
We have increased system resources to improve sync times: this should allow syncing to complete more quickly and reduce overall latency.
We are investigating this issue.
Report: "Errors with Trust Center Pages"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Increased Errors on WAFV2: GetLoggingConfiguration Findings for AWS Connections"
Last updateWe have resolved the underlying issue and all systems are operating normally. There may be some lingering errors in test results that will be resolved as our AWS syncing runs.
We are continuing to investigate this issue. We have taken remediation steps to reduce and/or resolve test results that incorrectly show failed results, and as AWS accounts sync, these cosmetic issues should resolve themselves.
This error can show across all AWS tests in some cases. We are continuing to investigate a solution.
We are continuing to investigate this error.
We are investigating an increased number of incorrect findings in our AWS test findings, specifically WAFV2: GetLoggingConfiguration.
Report: "Degraded Performance: Manual Integration Sync, Test Refreshing"
Last updateWe temporarily increased infrastructure resources in order to reduce a backlog of background jobs that were preventing integration syncing and test refreshes. This incident is resolved, and we are continuing to investigate root causes and monitoring.
Some customers may experience delays when attempting to manually sync integrations, or refresh tests in the Secureframe app. We are investigating the incident.
Report: "Secureframe Not Reachable"
Last updateThis incident has been resolved.
We have received reports of customers not being able to load part or all of Secureframe. We are investigating.
Report: "Secureframe - issues with updating Cloud Sync results"
Last updateThis incident has been resolved.
This incident has been resolved.
GCP syncing should now be working normally,
We are continuing to work on this issue; AWS syncing should now function correctly, other cloud platforms are nearing resolution.
We are continuing to work on this issue - we are testing resolutions at this time.
Some customers may experience 'Sync Failed' messages in the application as well as test refreshing due to an outage in our backend storage system. We have identified a cause, and have taken steps to resolve this issue and are still actively investigating.
Report: "Secureframe Agent not installating on Windows and Linux"
Last updateThis incident has been resolved.
We have deployed a fix for installing agents. Existing agent packages did not have any issues with syncing or installation.
The issue has been identified and a fix is being implemented. This only affects the generation of new agent packages.
Report: "Secureframe Not Reachable"
Last updateThis incident has been resolved.
This issue has been resolved by the upstream provider, we will continue to monitor the application's performance. Application performance should be normal for all users at this time.
We have received reports of customers not being able to load part or all of Secureframe. We are investigating. This is due to an upstream provider outage. We are monitoring those systems.
Report: "Planned System Maintenance and Upgrades"
Last updateWe have completed maintenance
Maintenance is progressing successfully. We're re-enabling most functionality on the application. The audit log page will continue to have degraded performance for the remainder of the maintenance.
We're in the process of upgrading our services from 5:00 PM PDT - 8:00 PM PDT.
Report: "Employee onboarding is inaccessible for a subset of users"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Asset tables are not loading"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Login to Secureframe failing for some customers"
Last updateWe have resolved the issue
We have received reports of customers not being able to log in to Secureframe. We are investigating.
Report: "DNS Issue with Heroku"
Last updateWe have found a workaround to the hosting providers ongoing issue.
We are continuing the monitor the situation at our hosting provider. It's a widespread issue impacting their customers in the US and Europe. They are currently working on a solution https://status.heroku.com/
Our hosting provider is having a DNS outage. More information can be found here https://status.heroku.com/incidents/2453
Report: "Secureframe not loading for some customers"
Last updateThis incident has been resolved.
We have received reports of customers not being able to load part or all of Secureframe. We are investigating
Report: "Secureframe not loading for some customers"
Last updateThis incident has been resolved.
Secureframe is now loading for all customers. We are still investigating why some images aren't loading for everyone.
We have received reports of customers not being able to load part or all of Secureframe. We are investigating.
Report: "Partial Loading Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing an issue with the Secureframe Dashboard and Tests page with some widgets not loading. We are currently investigating.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Invalid Authentication Tokens leading to 500s"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have implemented a fix for the issue and are monitoring it as it takes effect across our systems
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Web Application is down"
Last updateThis incident has been resolved.
The fix has been released and we are monitoring the app.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are working on a resolution.
Report: "Application Outage"
Last updateThis incident has been resolved.
Our third-party hosting provider has resolved their outage and app.secureframe.com is back online. We are continuing to monitor our systems to confirm the incident is completely resolved.
app.secureframe.com is currently down due to a third-party hosting provider outage. We are monitoring the outage and will provide updates when available.
Report: "Secureframe.com is erroring with status codes of 526"
Last updateThe issue has been resolved.
We are currently investigating this issue.
Report: "Help Desk is Offline"
Last updateThis incident has been resolved.
We've identified the issue, and we're working with our third-party services to bring it back online.
Report: "support.secureframe.com not redirecting to Support resources"
Last updateThis incident has been resolved.
We have a temporary fix implemented so that users can visit https://support.secureframe.com
We have a temporary fix implemented so that users can visit https://support.secureframe.com
We're in the process of working with our DNS provider and Support tools to reconcile the misconfiguration. In the meantime, you can find our support resources at: https://secureframe.zendesk.com
Report: "Application Outage"
Last updateThe Secureframe Application went down for ~30 minutes