Historical record of incidents for Secomea
Report: "SMS Issues on TDC’s Network"
Last updatethere are currently general issues with sending and receiving SMS messages with Danish TDC’s network. this issue can affect receiving SMS from the GateManager TDC is aware of the issue and is working to resolve it as quickly as possible. We are monitoring the situation and will keep you updated as soon as we know more.
Report: "Login issue"
Last updateLogin issue on GatageManager 08.We have resolved the issue and login is working again
Report: "GM08 - Login not possible"
Last updateUsers was unable to login to the GateManager. A quick fix was done later same morning. And a permanent solution is being designed and implemented.
Report: "Login issue"
Last updateLogin issue on GatageManager 08. We have resolved the issue and login is working again
Report: "GM08 - Login not possible"
Last updateUsers was unable to login to the GateManager.A quick fix was done later same morning. And a permanent solution is being designed and implemented.
Report: "Server maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing a scheduled maintenance on the servers behind license portal. So expect longer delivery time på ordres
Report: "Emergency Security GateManager Restart"
Last updateDue to some changes in the firewall needed on one of our hosting providers. We have had to restart some GateManagers to enforce the new rules. As it was a security matter from our side to enforce. The restart was done without any notifications
Report: "Login to GateManager failed"
Last updateThere has been a outage that has caused login to the GateManager not possible. We have resolved the issue and login is working again
Report: "Prime login not possible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are correctly having an issue with login to Prime. Login to the GateManager is still possible. We are working resolving the problem
Report: "Issue automatically detected on: GateManager 04"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: Prime Identity"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Prime Sync"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
All systems are operational. SiteManagers may currently be shown with a wrong online/offline status. We are working to resolve this and apologise for any inconvenience this may have
Report: "ISP Issue from Deutsche Telekom"
Last updateThis incident has been resolved.
Dear Customer. We are fully aware of the connection issues experienced by customers going through Germany, especially those who are going through the Internet Service Provider Deutsche Telekom. We have spoken with another ISP (Cogent), a major provider worldwide, through our local ISP. We have been informed that they are aware of the issue in Germany. The underlying issue is that there’s a need to upgrade bandwidth to handle the amount of traffic that they are handling. We have tried to reroute the traffic around the issue, which has worked for a while. But changes beyond our control have been made, and we now see traffic is getting worse again. We are aware of the problems it can cause you as a customer. We at Secomea have tried to gather information to help you create a ticket with your ISP and route around the issue. At this moment, we are not able to do more, as we cannot control the local ISP's network, routes, and bandwidth. We therefore urge you to contact your local ISP and have them escalate the matter so they can increase their focus on the issue.
We are continuing to monitor for any further issues.
We are still having customer with issue from Germany toward our Data Center. We have looked into the issue and found that in all the troubleshooting. The issue started in deutsche Telekom IP with data loss. We kindly ask to download Pingplotter - Run it toward the GateManager URL - If you see ANY Data loss before then end of the trace. Please contact your ISP to ask them to troubleshoot. If you have Data loss in the end - Please contact Support with the Pingplotter trace.
Report: "GM08 Failed login"
Last updateThis incident has been resolved.
We have found the issue and a solution have been implementet.
We are currently investigating this issue.
Report: "Issue automatically detected on: GateManager 100"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: GateManager 01"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: FTP"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: GateManager 101"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: GateManager 105"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "GM08 - Unable to connect to GateManager"
Last updateThis incident has been resolved.
Issue have been found. Working on a fix to resolve the issue
We are currently investigating this issue.
Report: "GM08 - Unable to connect to GateManager"
Last updateThis incident has been resolved.
Report: "GateManager 08 down"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
operations personnel have been informed and are looking into the issue, apoligies for the incovicient
Report: "Issue automatically detected on: GateManager 06"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Order delivery might be delayed"
Last updateThis incident has been resolved.
Order delivery might be delayed. We are actively working to resolve the issue. Thank you for your patience
Report: "Prime login issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently experience login issues with login on prime platform and we are investigating the issue
Report: "Issue automatically detected on: GateManager 22"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: GateManager 106"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: Prime"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Prime Sync"
Last updateThis incident has been resolved.
We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager.
Report: "Issue automatically detected on: GateManager 100"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Prime Sync"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.
Report: "Issue automatically detected on: GateManager 22"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Prime Sync issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.
Report: "Prime Sync"
Last updateWe have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.
Report: "Secomea Prime down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "GM22 hardware replacement extended"
Last updateThe hardware replacement have been cancelled for today, due to some unforeseen issues. New service window will be planned.
The GM22 service window has to be extended. To get the replacement completed
Report: "Prime Sync issues"
Last updateThis incident has been resolved.
We have identified a sync issue between GateManager and Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.
Report: "Issue automatically detected on: GateManager 22"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Prime Sync issues"
Last updateThe issue have been fixed. But there is a lot of data that needs to be processed. Data in prime will first be back to normal this evening.
We have identified a sync issue between GateManager and Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.
Report: "Secomea Prime"
Last updateThis incident has been resolved.
Secomea Prime is undergoing maintenance, small temporary service interruptions might happen. We apologize for any inconvenience. Best, Secomea Team.
We are aware of some issues in the Prime platform where some users are experiencing the following: - Getting redirected to the GateManager when trying to sign in through Prime - Missing some SiteManagers or Endpoints in Prime We are working on fixing this issues. We apologize for any inconvenience. Best, Secomea Team.
Report: "License Portal"
Last updateThis incident has been resolved.
We are having some issue with the license portal not delivering licenses. We apologize for any inconvenience.
Report: "Issue automatically detected on: GateManager 22"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: License Portal"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "License Portal"
Last updateThis incident has been resolved.
We are having some issue with the license portal not delivering licenses. We apologize for any inconvenience.
Report: "Issue automatically detected on: GateManager 100"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: GateManager 11"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: GateManager 12"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue at provider"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our providers engineering team is actively working on the issue
We are currently investigating this issue.
Report: "License Portal"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are having some issue with the license portal not delivering licenses. We are looking into the issue
Report: "There are internet connectivity issue between Denmark, Germany"
Last updateThis incident has been resolved. We refer to deutsche telecom support if there are problems with the connection from Germany Best Secomea Team
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
There are internet connectivity issue between Denmark, Germany We are looking into the issue and we do apology for the inconvenience it might affect.
Report: "SMS delivery issue"
Last updateThis incident has been resolved.
We have found the issue and implemented a solution. Please try and login again.
We are currently having some delivery issues with SMS from Gatemanagers. We are looking into the issue
Report: "Issue automatically detected on: License Portal"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issue automatically detected on: GateManager 22"
Last updateThis incident has been resolved.
This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.
Report: "Issues with Delivery of licenses"
Last updateProblem have been resolved.
We are having some issue with the license portal not delivering licenses. We are looking into the issue