Secomea

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Historical record of incidents for Secomea

Report: "SMS Issues on TDC’s Network"

Last update
investigating

there are currently general issues with sending and receiving SMS messages with Danish TDC’s network. this issue can affect receiving SMS from the GateManager TDC is aware of the issue and is working to resolve it as quickly as possible. We are monitoring the situation and will keep you updated as soon as we know more.

Report: "Login issue"

Last update
Resolved

Login issue on GatageManager 08.We have resolved the issue and login is working again

Report: "GM08 - Login not possible"

Last update
resolved

Users was unable to login to the GateManager. A quick fix was done later same morning. And a permanent solution is being designed and implemented.

Report: "Login issue"

Last update
resolved

Login issue on GatageManager 08. We have resolved the issue and login is working again

Report: "GM08 - Login not possible"

Last update
Resolved

Users was unable to login to the GateManager.A quick fix was done later same morning. And a permanent solution is being designed and implemented.

Report: "Server maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be undergoing a scheduled maintenance on the servers behind license portal. So expect longer delivery time på ordres

Report: "Emergency Security GateManager Restart"

Last update
resolved

Due to some changes in the firewall needed on one of our hosting providers. We have had to restart some GateManagers to enforce the new rules. As it was a security matter from our side to enforce. The restart was done without any notifications

Report: "Login to GateManager failed"

Last update
resolved

There has been a outage that has caused login to the GateManager not possible. We have resolved the issue and login is working again

Report: "Prime login not possible"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are correctly having an issue with login to Prime. Login to the GateManager is still possible. We are working resolving the problem

Report: "Issue automatically detected on: GateManager 04"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: Prime Identity"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Prime Sync"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

All systems are operational. SiteManagers may currently be shown with a wrong online/offline status. We are working to resolve this and apologise for any inconvenience this may have

Report: "ISP Issue from Deutsche Telekom"

Last update
resolved

This incident has been resolved.

monitoring

Dear Customer. We are fully aware of the connection issues experienced by customers going through Germany, especially those who are going through the Internet Service Provider Deutsche Telekom. We have spoken with another ISP (Cogent), a major provider worldwide, through our local ISP. We have been informed that they are aware of the issue in Germany. The underlying issue is that there’s a need to upgrade bandwidth to handle the amount of traffic that they are handling. We have tried to reroute the traffic around the issue, which has worked for a while. But changes beyond our control have been made, and we now see traffic is getting worse again. We are aware of the problems it can cause you as a customer. We at Secomea have tried to gather information to help you create a ticket with your ISP and route around the issue. At this moment, we are not able to do more, as we cannot control the local ISP's network, routes, and bandwidth. We therefore urge you to contact your local ISP and have them escalate the matter so they can increase their focus on the issue.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are still having customer with issue from Germany toward our Data Center. We have looked into the issue and found that in all the troubleshooting. The issue started in deutsche Telekom IP with data loss. We kindly ask to download Pingplotter - Run it toward the GateManager URL - If you see ANY Data loss before then end of the trace. Please contact your ISP to ask them to troubleshoot. If you have Data loss in the end - Please contact Support with the Pingplotter trace.

Report: "GM08 Failed login"

Last update
resolved

This incident has been resolved.

identified

We have found the issue and a solution have been implementet.

investigating

We are currently investigating this issue.

Report: "Issue automatically detected on: GateManager 100"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: GateManager 01"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: FTP"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: GateManager 101"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: GateManager 105"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "GM08 - Unable to connect to GateManager"

Last update
resolved

This incident has been resolved.

identified

Issue have been found. Working on a fix to resolve the issue

investigating

We are currently investigating this issue.

Report: "GM08 - Unable to connect to GateManager"

Last update
resolved

This incident has been resolved.

Report: "GateManager 08 down"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

operations personnel have been informed and are looking into the issue, apoligies for the incovicient

Report: "Issue automatically detected on: GateManager 06"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Order delivery might be delayed"

Last update
resolved

This incident has been resolved.

investigating

Order delivery might be delayed. We are actively working to resolve the issue. Thank you for your patience

Report: "Prime login issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently experience login issues with login on prime platform and we are investigating the issue

Report: "Issue automatically detected on: GateManager 22"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: GateManager 106"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: Prime"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Prime Sync"

Last update
resolved

This incident has been resolved.

investigating

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager.

Report: "Issue automatically detected on: GateManager 100"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Prime Sync"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.

Report: "Issue automatically detected on: GateManager 22"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Prime Sync issues"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.

Report: "Prime Sync"

Last update
resolved

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.

Report: "Secomea Prime down"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "GM22 hardware replacement extended"

Last update
resolved

The hardware replacement have been cancelled for today, due to some unforeseen issues. New service window will be planned.

investigating

The GM22 service window has to be extended. To get the replacement completed

Report: "Prime Sync issues"

Last update
resolved

This incident has been resolved.

investigating

We have identified a sync issue between GateManager and Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.

Report: "Issue automatically detected on: GateManager 22"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Prime Sync issues"

Last update
resolved

The issue have been fixed. But there is a lot of data that needs to be processed. Data in prime will first be back to normal this evening.

investigating

We have identified a sync issue between GateManager and Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.

Report: "Secomea Prime"

Last update
resolved

This incident has been resolved.

investigating

Secomea Prime is undergoing maintenance, small temporary service interruptions might happen. We apologize for any inconvenience. Best, Secomea Team.

investigating

We are aware of some issues in the Prime platform where some users are experiencing the following: - Getting redirected to the GateManager when trying to sign in through Prime - Missing some SiteManagers or Endpoints in Prime We are working on fixing this issues. We apologize for any inconvenience. Best, Secomea Team.

Report: "License Portal"

Last update
resolved

This incident has been resolved.

investigating

We are having some issue with the license portal not delivering licenses. We apologize for any inconvenience.

Report: "Issue automatically detected on: GateManager 22"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: License Portal"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "License Portal"

Last update
resolved

This incident has been resolved.

investigating

We are having some issue with the license portal not delivering licenses. We apologize for any inconvenience.

Report: "Issue automatically detected on: GateManager 100"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: GateManager 11"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: GateManager 12"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue at provider"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our providers engineering team is actively working on the issue

investigating

We are currently investigating this issue.

Report: "License Portal"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are having some issue with the license portal not delivering licenses. We are looking into the issue

Report: "There are internet connectivity issue between Denmark, Germany"

Last update
resolved

This incident has been resolved. We refer to deutsche telecom support if there are problems with the connection from Germany Best Secomea Team

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

There are internet connectivity issue between Denmark, Germany We are looking into the issue and we do apology for the inconvenience it might affect.

Report: "SMS delivery issue"

Last update
resolved

This incident has been resolved.

identified

We have found the issue and implemented a solution. Please try and login again.

investigating

We are currently having some delivery issues with SMS from Gatemanagers. We are looking into the issue

Report: "Issue automatically detected on: License Portal"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issue automatically detected on: GateManager 22"

Last update
resolved

This incident has been resolved.

investigating

This is an automatic message: our system has automatically detected an anomaly, operations personnel have been informed and are looking into the issue.

Report: "Issues with Delivery of licenses"

Last update
resolved

Problem have been resolved.

investigating

We are having some issue with the license portal not delivering licenses. We are looking into the issue