Is Scurri Down Right Now? Check if there is a current outage ongoing.

We are currently experiencing issues with our support phone system. If you are trying to contact us about an urgent issue, please raise a ticket with urgent in the subject line, and we will act on it as a priority. Apologies for any inconvenience, but we hope to resolve this as soon as possible.

Royal Mail has informed us that the maintenance scheduled for this evening has been cancelled.If it is rescheduled in the future we will make sure to update the status page with the latestIf you experience any issues please don't hesitate to reach out to support@scurri.com

Royal Mail has given advance notice that scheduled maintenance is planned on OBA for Friday 30th May 2025 between 21:30 and 03.35What does this mean for Scurri customers:- There will be no impact to the generation of labels, you can continue to create shipments and print labels- During this maintenance period, we will be unable to manifest shipments to Royal Mail- We recommend you do not manifest/ship during the maintenance period as submission of manifests will fail during this period- If a failure happens, do not worry, our support team will resubmit any failures on Monday morning, 2nd of June.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DPD Ireland has given notice that scheduled maintenance is planned on Thursday May 29th from 19:00 to 21:00 Purpose of Maintenance: Essential MaintenanceWhat does this mean for Scurri customers:During the period of maintenance label generation may be impacted.

We have monitored DPD and can confirm that the issue now looks to be resolved. If you are experiencing any issues, please contact support@scurri.com

It's been confirmed by DPD that they have resolved the issue, and labels are now generating successfully. We will continue to monitor over the next while to make sure that the issue does not occur again If you're still experiencing any issues, please contact support@scurri.com

DPD has confirmed that the issue with the service is on their end and is currently being looked into as a matter of urgency. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

We have identified an issue with DPD UK services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

This issue has been resolved and Amazon Shipping is working as expected.

We are currently investigating an issue with Amazon Shipping where some customers are reporting that they are unable to produce an Amazon shipping label. Please monitor the Scurri status page for updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue within the Scurri platform that may be service-affecting. We are currently investigating and will update this post with further information when available.

DPD Ireland has confirmed that their systems are up and running and all the issues have been resolved. We will continue to monitor on our side and communicate with DPD if there are further issues If you are experiencing any issues, please contact support@scurri.com

We have been advised by DPD Ireland that they are currently experiencing technical issues with their API services which may affect your service. The DPD Ireland IT Team is aware and actively pursuing an immediate resolution Please check back here for updates on this issue.

This incident has been resolved.

Evri have implemented a fix and we are seeing successful label requests. We are now monitoring. If you continue to see issues on Evri please contact support@scurri.com.

We have identified an issue with Evri services and are currently investigating. Evri have acknowledged the issue and are working on a solution. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

Monitoring has shown no further issues and the incident is now being moved to resolved.

Dear customer, The issue is now resolved and full access to features has been restored. If you experience any issues please contact support@scurri.com We will continue to monitor over the coming hours.

The issue has been identified and a fix is being implemented.

Dear customer, We have identified an issue this morning that may be impacting some customers access to additional features. We are working to restore full access to all features as a priority. Please monitor this page for updates.

DPD has resolved the intermittent timeout issues, and labels are generating again successfully If you are still experiencing issues, please don't hesitate to contact our support team at support@scurri.com

We have identified an intermittent issue when connecting to DPD Ireland's server to generate labels. DPD confirmed that they are aware of internet connectivity issues, and their network provider is currently working on the issue. As soon as we have an update we will update this incident.

This incident has been resolved.

Our development team have identified the root cause of the issue and a fix has been implemented. All live tracking events are now updating as expected. We are currently reworking retrospective tracking events and expect to have all events up to place within the next four hours. For tracking all outstanding tracking events will be updated. For Scurri Track Plus the latest tracking event will update to ensure only to latest relevant communication is being sent to customers.

We are currently investigating an incident with Tracking events not pulling into Scurri as expected. Once we have more detail on issue we will update the status page.

DPD has confirmed that they have resolved the API timeout issue, and labels are generating again successfully If you are still experiencing issues, please don't hesitate to contact our support team at support@scurri.com

We have identified an intermittent issue when connecting to DPD's server to generate labels. We have raised this with DPD for investigation, they confirmed that they are aware of an API Time Out issue and this is currently being looked into by their development team. As soon as we have an update we will update this incident.

DHL has resolved the service degradation issue that customers experienced today. Labels can now be successfully generated.

We have identified an issue with generating DHL Express labels and this has been raised with DHL for investigation. As soon as we have further information we will update this incident.

This incident has been resolved.

We have identified an issue with DHL services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

This incident has been resolved.

DPD Ireland has confirmed that their systems are up and running and all the issues have been resolved. We will continue to monitor on our side and communicate with DPD if there are further issues If you are experiencing any issues, please contact support@scurri.com

We have been advised by DPD Ireland that they are currently experiencing technical issues with their API services which may affect your service. The DPD IT Team is aware and actively pursuing an immediate resolution Please check back here for updates on this issue.

We have been monitoring performance since the issue was resolved and have not seen any issues so this incident is now marked as resolved.

A fix has been implemented and we are monitoring the results.

We have identified an intermittent issue within the Scurri platform which may be service affecting. We are currently investigating and will update this post with further information when available.

This incident has been resolved.

We have identified an intermittent issue connecting with Evri services. We have contacted Evri and are awaiting a response. We will update this incident as soon as we have further information This is impacting the generation of Evri labels. Please check back here for updates on this issue.

This incident has been resolved.

Brightpearl is currently experiencing an issue with degraded performance. This issue is impacting the import of orders to Scurri as the connection is timing out intermittently. Brightpearl updates can be found on their status page: https://status.sage.com/incidents/bx6snzd1f1nh

This incident has been resolved.

FedEx confirmed that they were experiencing issues this morning into this afternoon, which they have now resolved, but we will continue to monitor for now If you're experiencing any further issues with FedEx, please contact support@scurri.com

We have identified an issue with FedEx services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

This incident has been resolved.

The issue now looks to be resolved on the DPD Ireland side, but we will continue to monitor on our side and communicate with DPD if there are further issues If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

We have identified an issue with DPD Ireland services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

This incident has been resolved.

We have identified an issue with Scurri reporting where reports are not being generated as expected. We are currently investigating and will update this post with further information when available.

This incident has been resolved.

ParcelForce have confirmed that their services have been successfully restored and are now fully operational We will continue to monitor over the next while to make sure that there are no further issues But please reach out to our support team if you experience any further issues at support@scurri.com

We have been made aware of the following by Parcelforce Major Incident - WDMO / expressLink / expressTrack / Intellihub (expressTransfer customers sending pre-advice) / Super User / Depot User / ACMS There has been a major incident overnight at the data centre where all of the above applications are operated from and they are all currently unavailable. The result is that you will not be able to login to create shipments or print labels. There is currently no estimated time when these will be back online but we are obviously working urgently with our supplier to resolve this as quickly as we possibly can and will provide an update at the earliest possible opportunity. Please continue to monitor the Scurri status page for further updates.

We are continuing to investigate this issue.

We have identified an issue with ParcelForce services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have identified an issue within the Scurri platform which may have been service affecting. Scurri was back operating for 15:10. We are currently investigating and will update this post with further information when available.

This incident has been resolved.

We have identified an issue with Evri services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

This incident has been resolved.

We have identified an issue with DPD services and currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

Zendesk has resolved the issue on their side, and tickets are now being created successfully now

There is currently an issue with the ticketing system Zendesk, where new tickets are not being created as expected Zendesk is currently working on resolving the issue at the moment, but we will work on responding to any new tickets as soon as possible If you have any urgent issues, please ring any of the following support numbers: +44 20 360 33123 | +353 51 596044 or contact us via chat

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have identified an issue within the Scurri platform which may be service affecting. We are currently investigating and will update this post with further information when available.

This incident has been resolved.

Dear Scurri Customer, We are currently investigating an issue with label generation for Spring Global. When trying to generate a label for Spring Global you may receive one of the following errors: Service TRCK could not be found for this region / Service UNTR could not be found for this region. We are working with Spring Global directly to resolve this issue and will update this page with an update once available.

This incident has been resolved.

We are continuing to investigate this issue.

We have identified an issue with accessing the XDP server to collect tracking information. We have raised this issue with XDP, who are investigating. Currently, no tracking updates are being processed for XDP. Tracking updates can be viewed via the XPD tracking link. The generation of XDP labels is not affected. Please check back here for updates on this issue.

We have received confirmation from DPD UK that they are no longer restrictions on certain postcodes. Service disruption can be monitored on the DPD website: https://www.dpd.co.uk/pdf/DPD_Service_Disruption.pdf

DPD has informed us that they are currently experiencing service disruption and restrictions have been put in place for postcodes where there are very high volumes For further information on the service disruption, please see the latest updates here from DPD: https://www.dpd.co.uk/pdf/DPD_Service_Disruption.pdf If you are experiencing issues, please contact your DPD account managers who will be able to work with you further

Evri has confirmed that they have resolved the intermittent issue and labels should now be generating successfully If you are still experiencing issues please don't hesitate to contact our support team at support@scurri.com

We have identified an intermittent issue when connecting to Evri's server to generate labels. We have raised this with Hermes for investigation. As soon as we have an update we will update this incident.

DPD have confirmed that they have resolved the intermittent issues on their side, and have asked customers to retry any shipments that are currently in error If you are still experiencing issues please dont hesitate to contact our support team at support@scurri.com

DPD have confirmed that they currently experiencing technical issues, and are working on this as a priority and hope to have the services restored as quickly as possible. In the meantime, they have asked if you can keep trying the service should return shortly Thave have apologised for any inconvenience this may have caused

We have identified an issue with DPD services and are currently investigating it with high priority. As soon as we have further information we will update this incident.

Evri has confirmed that the issue is now resolved, and shipments are now being processed successfully If you are experiencing any further issues please don't hesitate to contact our support team at support@scurri.com

We have identified an intermittent issue when connecting to Evri's server to generate labels. Evri confirmed that they are aware of an issue and this is currently being investigated by their technical and incident teams with a high priority As soon as we have an update we will update this incident.

Resolving the status page as after monitoring the DPD services are now working as expected If you experience any further issues please contact our support team at support@scurri.com

DPD has confirmed that they have made a change and that services are now working as expected We will continue to monitor for the rest of the day, but if you experience any further issues please contact our support team at support@scurri.com

DPD have informed us that they are experiencing an internal system outage on our side currently. The DPD team is in the process of restarting the servers on our side and it has been advised, that service will be fully restored as soon as possible

Spring Global confirmed that they had reported issues with their system which led to clients being unable to access their app and the API for shipment creation and tracking. They have since fixed this issue and services have resumed as normal. If you are still experiencing issues please don't hesitate to contact our support team at support@scurri.com

We have identified an intermittent issue when generating Spring Global labels, we have raised this with the carrier for investigation. As soon as we have an update we will update this incident.

DPI has confirmed that they have resolved the issue, and after a period of monitoring we can confirm that they are now generating labels successfully If you experience any further issues, please don't hesitate to contact our support team at support@scurri.com

Deutsche Post International (DPI) has contacted us to confirm that they are experiencing issues currently when trying to generate labels. They are currently investigating with high priority. As soon as we have further information we will update this incident.

Hermes has confirmed this issue has been fully resolved.

We are awaiting an update from Evri to confirm that the root cause of the intermittent issues experienced Tuesday evening has been resolved. Our monitoring systems show that the service has been restored.

We have identified an intermittent issue when connecting to Evri's server to generate labels. We have raised this with Hermes for investigation. As soon as we have an update we will update this incident.

After monitoring we have confirmed that no further issues occurred But if you experience any issues please don't hesitate to contact our support team at support@scurri.com

FedEx has resolved an issue on their side and labels are now generating as expected. We will continue to monitor over the next few hours to make sure that there are no further issues

We have identified an issue with FedEx services where there are issues when trying to generate labels, we are currently investigating with high priority. As soon as we have further information we will update this incident.

Yodel has confirmed that the incident experienced which impacted the submission of PAN data has been resolved. The Scurri support team have contacted the impacted customers to confirm if manifests/PAN files are to be resubmitted, for manifests which failed between Sunday 19th and Wednesday 22nd June. . For those that have confirmed reprocess, our support and engineering teams have resubmitted the data to Yodel, and support will be in contact again with those that have not yet responded.

Yodel is continuing to investigate the issue. Label generation is not impacted by this issue, however, any manifests which have been sent since approx 2am (UK Time) Sunday 19th June have failed to send to Yodel. We have been alerted of these failures and as soon as the issue is resolved, Scurri's Support Team will reprocess the manifests. We have been advised there is a workaround for delivery today, for details about this please contact your Yodel Account Manager. We will provide a further update as soon as we have more information.

An issue has been identified with submitting manifest / PAN data to Yodel. Yodel has confirmed they are currently working to resolve the issue. As soon as the issue is resolved, Scurri will resubmit any impacted manifests. We will confirm as soon as this issue is resolved.

A fix for this issue was deployed this evening and normal service has resumed for the Deutsche Post Services.

We have identified an issue with Deutsche Post. We are currently implementing a fix and will update you again shortly once this has been deployed. Please check back here for updates on this issue.

The issue with generating labels for XDP has now been resolved If you are still experiencing issues please don't hesitate to contact our support team at support@scurri.com

We are currently investigating an issue when trying to generate labels for XDP This is something that we are working with XDP to get resolved as soon as possible Once we have a further update, this status page will be updated with the latest. Otherwise, please contact our support team with any questions you have at support@scurri.com

A fix has been implemented and the issue with manifesting international Royal Mail shipments has been resolved. All failed manifests have been resubmitted successfully. All new manifests are submitting successfully to Royal Mail also.

We have identified an issue with generating manifests for international services. We are working with Royal Mail to understand the root cause and implement a fix. Failed manifests are reported to our support team who will resubmit the manifest as soon as a fix is deployed. If you are impacted you will notice that you are unable to download the sales order summary report. This is being worked on as a matter of urgency. We will update this incident as soon as we have more information.

Hermes has confirmed that their technical team have now resolved the issue by making changes to their database which resolved any issues with label generation. All services have been validated and are now working as expected If you experience any further issues, please contact our support team at support@scurri.com

Hermes has confirmed that they have been made aware of some internal issues on their side and we are actively investigating. As soon as we have further information we will update this incident.

We have identified an issue with Hermes services and are currently investigating with high priority. As soon as we have further information we will update this incident.

A long term fix has been implemented, which after monitoring, has resolved the issue we were experiencing with DPD If you experience any issues, please dont hestiate to contact our support team at support@scurri.com

We have identified and implemented a temporary solution to the intermittent issues we were experiencing with the bulk generation of DPD Ireland labels. We are continuing to work with DPD Ireland to identify a long term solution. Should you experience further issues with the generation of DPD Ireland labels, please let our support team know, support@scurri.com

We are continuing to prioritise the investigation of this issue with DPD Ireland. The problem happens mostly when generating DPD Ireland in bulk. Labels are generated when a retry attempt is made. We will update you as soon as we have some further information.

An intermittent issue with DPD services has been identified and raised with DPD Ireland who are currently investigating. Retrying label generation is successful in many instances. We will update this incident once we have further information

Hermes have confirmed that they have now resolved the issue which was causing intermittent errors when generating labels If you experience any further issues please don't hesitate to contact our support team at support@scurri.com

Hermes has informed us that they are aware of and investigating an intermittent issue when generating Hermes labels They have assured us that this is an ongoing high priority incident that is being investigated with multiple technical teams, and the incident management team on the Hermes side. Once we have a further update from Hermes we will send out an update as soon as possible

Royal Mail have confirmed that they have resolved the issue and that the service is now fully operational. If you experience any issues please don't hesitate to contact our support team at support@scurri.com

Royal Mail has come through stating that they are seeing issues on their side for manifesting, following on from their scheduled maintenance at the weekend. Impact to Scurri customers using Royal Mail: - There is no impact on label generation - Some customers may experience failed manifest attempts. If you do experience a failed manifest, once the service is back up and running our support team will resubmit these failed manifests for you.

Hermes has identified and resolved the issue they were experiencing with generating labels. Its been confirmed that labels are now successfully generating If you experience any further issues with Hermes, please don't hesitate to contact our support team at support@scurri.com

Hermes have confirmed that they are currently aware of an issue and that they are investigating this as a priority

We have identified an issue with Hermes services and are currently investigating with high priority. As soon as we have further information we will update this incident.

Our monitoring has shown that the platform has remained stable following the short downtime yesterday. The root cause of the problem has been identified and resolved.

This incident has been resolved. We will continue to monitor the platform to ensure stability. If you're experiencing any issues, please contact us at support@scurri.com.

We have identified an issue within the Scurri platform which is service affecting. We are currently investigating and will update this post with further information when available.

TNT has confirmed that the issue has been resolved. Labels can now be successfully generated. If you experience any further issues, please let our support team know: support@scurri.com

An issue has been identified with the generation of TNT labels. TNT has confirmed they are currently investigating as a matter of urgency. We will provide an update as soon as we have more information.

Deutsche Post International (DPI) has confirmed that that the issue has now been resolved and labels are now being generated successfully If you experience any further issues please don't hesitate to contact us at support@scurri.com

Deutsche Post International (DPI) has identified an issue with its services and is currently experiencing issues connecting to the DPI servers. DPI has confirmed that they are currently investigating and we are awaiting an update. Please check back here for updates on this issue.

DPD Ireland has advised that this issue has been resolved. All shipments from today onwards will have all tracking statuses available.

DPD Ireland has identified an issue with their tracking service and is currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

DPD have advised this incident has been resolved

DPD Ireland has confirmed they are having issues and are currently investigating.

We have identified an issue with DPD Ireland services and currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.

Hi all, Scurri experienced a short interruption to service between 12.37 and 12.40pm today. Performance has now returned to normal.