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External eID MitID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

We’re currently experiencing degraded performance in the Scrive Extended Compliance environment. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected. If there are any questions, please reach out to support@scrive.comUpdates will follow in a timely manner.

We’re currently experiencing degraded performance in the Scrive Extended Compliance environment. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected. If there are any questions, please reach out to support@scrive.com Updates will follow in a timely manner.

We’re aware of issues with the Scrive Office Add-in not working properly in some cases. We’re investigating the issue and working on a fix. If you’re experiencing issues, please ask your 365 admin to uninstall the add-in and reinstall it from <a href="https://appsource.microsoft.com/en-us/product/office/WA200001598">AppSource</a>, making sure version 1.1.0.0 is installed. Updates will follow once the issue is fully resolved.

We’re aware of issues with the Scrive Office Add-in not working properly in some cases. We’re investigating the issue and working on a fix.If you’re experiencing issues, please ask your 365 admin to uninstall the add-in and reinstall it from AppSource, making sure version 1.1.0.0 is installed.Updates will follow once the issue is fully resolved.

This incident has been resolved.

We are currently experiencing a minor issue affecting our chat services. Our service provider is actively working to restore normal performance as soon as possible. This may impact the chatbot on scrive.com and our Help Center.We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information.If you need assistance, please reach out to support@scrive.com.

This incident has been resolved.

We are currently experiencing a minor issue affecting our chat services. Our service provider is actively working to restore normal performance as soon as possible. This may impact the chatbot on scrive.com and our Help Center. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to support@scrive.com.

Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com

We are currently experiencing a Minor issue affecting our chat services. Our service provider is actively working to restore normal performance as soon as possible. This may impact the chatbot on scrive.com and our Help Center. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to support@scrive.com.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing a minor issue affecting our chat services. Our service provider is actively working to restore normal performance as soon as possible. This may impact the chatbot on scrive.com and our Help Center. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to support@scrive.com.

We have now identified the cause of the issue and applied a fix. We see no further issues - If you're still experiencing problems, please reach out to our support: support@scrive.com

We are continuing to investigate this issue. Users can still be affected by some degraded performance in the eSign service. Updates will follow when more information is available.

We’re currently experiencing degraded performance with the eSign service. Users might experience slight delays. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users trying to send out documents may be affected. Updates will follow in a timely manner.

We have now identified the cause of the issue and applied a fix. We see no further issues - If you're still experiencing problems, please reach out to our support: support@scrive.com

The performance has improved due to some technical mitigations/improvements, but we're still monitoring as the degraded performance isn't completely gone.

The service has stabilized, and we are actively monitoring it to ensure continued performance and reliability.

We have scaled up our infrastructure to scale up more aggressively and are monitoring and still trying to identify the root cause of the issues.

We are continuing to work on a fix for this issue.

We are continuing to investigate and work on a fix for the delays occasionally experienced

We are still actively investigating this issue.

The issue has been identified, and we are actively monitoring system performance to ensure stability. A small number of document processes may be intermittently delayed. If you encounter this, reloading the page should resolve the issue.

We are still looking into it and montering the system.

We are continuing to investigate this issue.

We’re experiencing intermittently degraded performance with Scrive eSign, which may result in longer response times in some cases. Our team is working to restore normal performance levels. We apologise for any inconvenience. Scrive eSign and associated services may be affected. Updates will follow in a timely manner.

This incident has been resolved.

External eID Norwegian BankID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

This incident has been resolved.

External eID Norwegian BankID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

This incident has been resolved.

We are currently experiencing an issue affecting our chat services. Our service provider is actively working to restore normal performance as soon as possible. This may impact the chatbot on scrive.com and our Help Center. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to support@scrive.com.

Swedish BankID experienced a denial of service \(DoS\) attack on the evening of 23 April, between 20:49 and 23:45 CEST, which resulted in widespread service disruptions. Although the service resumed later that night, recovery efforts continued the following morning. Full access across all data centers was re-established by 08:30 on 24 April, following the unblocking of traffic and cleanup of the incident’s aftermath.

This incident has been resolved.

Performance has stabilized, and we are monitoring the situation to maintain full service reliability.

External eID SE BankID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

This incident has been resolved. For more information, please visit Swedish BankId’s website: https://www.bankid.com/driftsinformation

External eID Swedish BankID is experiencing degraded performance. We are monitoring the situation and will provide an update when available.

This incident has been resolved.

We are currently experiencing a degraded performance affecting our phone support. Our service provider is actively working to restore normal functionality as soon as possible. This may result in longer wait times or difficulties reaching our agents. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

The incident has been concluded. The root cause was a network-related issue with SE BankID. The issue was identified and resolved by BankID. See <a href="https://www.bankid.com/en/driftsinformation">BankID's Status Page</a> for further information.

The issue has been resolved and we are currently monitoring the situation to ensure stability.

We are continuing to investigate this issue.

External eID Swedish BankID is experiencing degraded performance. We are monitoring the situation and will provide an update when more information is available.

The issue is resolved. Should you experience any further issues, please don't hesitate to reach out to <a href="https://www.scrive.com/contact-support">Scrive Support</a>.

We are continuing to monitor for any further issues.

We are actively monitoring the situation and will provide an update once it is fully resolved.

The issue is still under investigation. If you experience slower response times from the eSign services, we recommend refreshing the web page or restarting the app.

We’re experiencing degraded performance with Scrive eSign, which may result in longer response times in some cases. Our team is working to restore normal performance levels. We apologise for any inconvenience. Scrive eSign and associated services may be affected. Updates will follow in a timely manner.

A bug in the eID Hub frontend resulted in MitID being unusable for some users on March 26th between 14:26 and 15:01 CET. The issue has since been identified and fully resolved. All services are now operational, and performance has returned to normal.

This incident has been resolved.

Vi oplever i øjeblikket udfordringer med esignatur applikationen og signing. Der kan derfor i øjeblikket opleves fejl når man forsøger at tilgå applikationen eller underskrive. Vi er på sagen og er i gang med at finde en løsning.

This incident has been resolved.

We are monitoring their progression towards resolution.

Our supplier have identified the cause of the issue and it has now been resolved. We are sorry if this caused any inconvenience for you. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com.

We’re still experiencing degraded performance with our email services. Our supplier is currently working to restore normal performance levels. We apologise for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting). Updates will follow when information is available.

Latest update from our E-mail provider: "We are continuing to work on a fix for this issue." Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting).

The issue has been identified and a fix is being implemented.

We are currently experiencing delays with E-mail delivery. Our team is currently investigating the cause of the delays. Users using invitation and confirmation method E-mail may be affected. We apologize for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting). Updates will follow in a timely manner.

This incident has been resolved.

External eID Finnish Trust Network (FTN) is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

This incident has been resolved.

We are monitoring the situation and will provide an update when it's resolved.

We’re currently experiencing degraded performance with Scrive Help Center. We apologise for any inconvenience. Updates will follow once the issue is resolved.

This incident has been resolved.

External eID FTN is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com

External eID FTN is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

The eID provider FTN have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com

External eID FTN is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com

A fix has been implemented and our service provider are monitoring the results.

We are currently experiencing a partial outage, affecting our phone support. Our service provider is actively working to restore normal functionality as soon as possible. This may result in longer wait times or difficulties reaching our agents. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

This incident has been resolved.

The Scrive Help Center is currently experiencing degraded performance. We will provide an update as soon as the issue is resolved.

This incident has been resolved.

The Scrive Help Center is currently experiencing degraded performance, which may result in longer response times than usual. We will provide an update as soon as the issue is resolved.

This incident has now been resolved.

External eID FTN (Finnish Trust Network) is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

This incident has been resolved and the chatbot is up and running again.

We’re currently experiencing major outage with our chat services. Our providers team is currently working to restore normal performance levels. We apologize for any inconvenience. The chatbot on scrive.com and HelpCenter may be affected. To get in contact with Support, please email us at support@scrive.com. Updates will follow.

This incident has been resolved and the chatbot is up and running again.

We’re currently experiencing major outage with our chat services. Our providers team is currently working to restore normal performance levels. We apologize for any inconvenience. The chatbot on scrive.com and HelpCenter may be affected. To get in contact with Support, please email us at support@scrive.com. Updates will follow.

Performance is back to normal and no further delays should expected.

We have received information that our KSI & PadES sealing is currently experiencing issues, we are investigating this issue. Users might experience delays with receiving the signed and sealed document even after all parties have signed documents - as soon as the issue is resolved, any potential documents that haven't been sealed will start to be sent out again. Updates will follow in a timely manner.

This issue has been resolved. If you have updated to the latest app version (4.2.6 on Android & iOS) and are still experiencing issues, please contact Support at support@scrive.com.

The app should be fully operational again. Please update to the latest version (4.2.6) on both Android and iOS if you experience any issues. We are continuing to monitor the situation to ensure stability.

We are investigating disruptions affecting the Scrive Retail eSign app, primarily on Android devices. This issue may prevent users from opening and signing documents. If the app is currently working for you, we recommend avoiding any updates until further notice. Further updates will follow.

MitID eID experienced degraded performance between 5:30 and 6:30 CET.

This incident has been resolved.

The iDIN service is again fully operational, and we are monitoring its performance.

The iDIN eID service is currently experiencing operational issues, which may impact the success rate of transactions. We are monitoring the situation and will provide updates as it is resolved.

The provider has reported that the incident has been resolved, and all operations have returned to normal.

The FTN provider has identified the issue and is actively working on a resolution. For more details, please visit: https://signingandidentificationservices.statuspage.io/

We are continuing to investigate this issue.

We are investigating issues affecting Finnish Trust Network (FTN) transactions, which may result in some transactions failing.

This incident has been resolved.

Swisscom QES is experiencing degraded performance. Investigation is ongoing. Updates will follow.

The incident has been resolved, and all delayed documents have been successfully sealed.

A fix has been implemented, and we are monitoring the situation. Please rest assured that documents remain unaffected, and any delayed documents will now be processed and sealed as expected before long. If you are still experiencing any issues after 24 hours have pasted, please contact Scrive Support.

We are aware of an issue causing some eSign documents to take longer than usual to seal. The issue is being investigated. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

This incident has now been resolved

The issue has been identified and a fix is being implemented.

Itsme is experiencing degraded performance. We are investigating the matter. Updates will follow.

This incident has been resolved.

We are continuing to monitor for any further issues.

Update from our phone provider: "Engineers have confirmed that normal service has resumed for voice services. We will continue to monitor services and will update you once the incident has been confirmed as resolved."

Our phone provider are currently investigating issues that might cause calls not connecting to available agents. Updates will follow. For urgent matters, please email support@scrive.com

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Our 3rd party service MitID is experiencing degraded performance due to an ongoing incident. We are monitoring their progression towards resolution.

This incident has been resolved, and email delivery statuses are now accurately reflecting the status of all email deliveries. Please note that the timestamps of deliveries made during the disruption may not reflect the actual delivery time and may instead show a later timestamp. Timestamps for all new deliveries will be correctly displayed moving forward. Thank you for your understanding.

A fix has been implemented and we are monitoring the results.

We have identified an issue where the email delivery status in Scrive eSign may not accurately reflect the actual delivery status of eSign email messages. Please note: This is a visual issue only and does not impact the actual delivery of emails, which remains unaffected by any issues. We are investigating the matter and will provide an update as soon as it is resolved. Thank you for your understanding.

The issue has now been resolved. If you continue to experience any problems, please don't hesitate to contact Scrive Support.

We are aware that signing via the Scrive eSign Retail App on iOS or iPad devices may, in certain cases, lead to issues or prevent signing. Our team is actively investigating the problem and will share updates as soon as a solution is implemented. This issue is specific to the Scrive eSign Retail App on iOS and iPad. Other browsers, apps, and device combinations are not affected.

The third-party eID service, MitID, is experiencing degraded performance. If you encounter issues while signing with MitID, please wait for a while and try again. As of 8:40 CET, performance has returned to normal.

This incident has been resolved.

We are currently experiencing issues with the "Print Webpage" feature in the Scrive GO web extension (Chrome/Edge). Our team is actively working on a fix, and we will provide an update as soon as the issue is resolved. Thank you for your patience and understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results and their progression towards resolution.

The Norwegian BankID service is currently experiencing disruptions. We are monitoring the situation and will provide updates when the issue is resolved.

This incident has been resolved.

We are currently investigating issues that might cause degraded performance with the eSign Flow service. Updates will follow.

The incident has been resolved.

The issue has been identified and a fix is in progress. We are monitoring their progression towards resolution Updates will follow.

Our third-party MitID is experiencing degraded performance. We are monitoring their progression towards resolution. Updates will follow.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing delays with E-mail delivery. Our team is currently investigating the cause of the delays. This applies for the production environment and test environments. Users using invitation and confirmation method E-mail may be affected. We apologize for any inconvenience. Updates will follow in a timely manner.

Between 06.00 - 07.00 CET this morning, we were experiencing delays with E-mail delivery. Our team investigated and found the cause of the delays. This has now been resolved. Users using invitation and confirmation method E-mail may have been affected. We apologize for any inconvenience. If you're still experiencing issues, please reach out to our support team at support@scrive.com.

From Puzzel "Please be informed that Puzzel engineers have identified and resolved an incident that may have affected allocation of requests between 11:02-11:10 CEST today. Customers may have experienced calls not connecting to available agents."