Historical record of incidents for Screenful
Report: "Screenful app unavailable"
Last updateThe Screenful app is not available due to an outage with our platform vendor. We’re working to resolve the issue.
Report: "Analytics data not updating"
Last updateThis incident has been resolved.
Analytics data updates are working again. We're still monitoring the situation, though.
We have noticed that updates to analytics data are failing. Application works otherwise normally. Our engineers are working to fix the situation.
Report: "Analytics data not updating"
Last updateThis incident has been resolved.
Analytics data updates are working again. We're still monitoring the situation, though.
We have noticed that updates to analytics data are failing. Application works otherwise normally. Our engineers are working to fix the situation.
Report: "Screenful app not loading"
Last updateThis incident has been resolved.
The situation has been improving and at the moment app loading is close to normal. We're continuing to monitor the situation with our platform vendor.
Our platform provider has been notified and is investigating the issue.
The Screenful app is not loading or it's loading very slowly. We're investigating the issue.
Report: "Screenful app is unavailable"
Last updateThis incident has been resolved.
We have identified the issue, which is now being investigated by our platform provider.
We are currently investigating this issue.
Report: "Failed logins and slow app loading"
Last updateThis incident has been resolved.
App performance and logins are back to normal. We're monitoring still monitoring the situation, though.
We're seeing intermittent slow loading of the app and occasional failed logins. Our engineers are investigating this issue.
Report: "Screenful app is unavailable due to plaform issues"
Last updateThis incident has been resolved.
The platform issues are being fixed and the Screenful app availabillity is improving. We will monitor the situation until the platform issues are completely resolved.
Our application plaform provider is experiencing downtime and our app is unavailable. We're monitoring the issue and trying to find a solution.
Report: "Missing metrics for some Monday data sources"
Last updateThis incident has been resolved.
The underlying problem has been fixed and we're now reloading data for all monday data sources.
The issue has been identified and we're implementing a fix.
Some monday users are seeing in missing or incorrect metrics on their charts. We're investigating the incident.
Report: "Asana integration missing tasks"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users of our Asana integration are reporting that some of their tasks are missing from Screenful reports and dashboards. Our tech team is investigating.
Report: "Screenful app is unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The Screenful app is unavailable, users will not be able log in or use the app. We’re investigating the issue.
Report: "Screenful app is unavailable because of platform provider DNS issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The Screenful app is unavailable because DNS lookups fail. We're working with our platform provider to resolve the issue.
Report: "A subset of Asana data sources are not updating"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed that a subset of Asana data sources are not updating at the moment. Our engineers are currently investigating the issue.
Report: "Monday integration failures"
Last updateWe've fixed the issue and Monday data sources should be updating normally.
Most Monday data sources are not updating at the moment. Our engineers are investigating.
Report: "Charts not updating with latest data"
Last updateThis incident has been resolved. Chart data is updating normally.
A fix has been implemented and we are monitoring the results.
We're seeing that data is not being updated for all charts. For example burndown charts appear to be going to zero. We're investigating the issue.
Report: "Asana data discrepancies"
Last updateThis incident has been resolved.
We have fixed the underlying issue and we're continuing to verify that the produced metrics are correct.
Asana users are seeing incorrect timing metrics and sprint burdown figures. Other kinds of discrepancies are also possible. The root cause is that the data format of task status changes in the Asana API has changed. We're adapting our integration to the new format.
Report: "Asana integration failures"
Last updateWe have located the issue and fixed it. Asana data sources are syncing normally again.
We have located the issue and it's being fixed. Most data sources should be syncing again.
Most Asana data sources are not syncing at the moment. Users can reauthorisise the integrations which may, but is not guaranteed, solve the issue. Our engineers are investigating.
Report: "Screenful app is offline"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring the situation. The Screenful app should be usable, but users may need to reload the app.
The issue has been identified and our engineers are fixing the problem.
Report: "Users are unable to connect to Screenful apps"
Last updateThe incident has been resolved.
The platform issues are being fixed. Users should now be able to use the Screenful apps. We're still monitoring the situation.
We are continuing to work on a fix for this issue.
We've identified the problem and our platform provider is working to fix the issue.
Requests to app.screenful.me are timing out.
Report: "Screenful unavailable"
Last updateThis incident has been resolved.
We've brought the Screenful web app back online. Users should be able to log in and view dashboards and reports normally. We're monitoring the situation.
We're recovering from a system failure. The issue has been identified and our engineers are fixing it.
Report: "Open tasks missing from GitHub dashboards"
Last updateThe issue has been resolved and the affected GitHub dashboards should display also open tasks.
For some users tasks that are not completed are missing from the dashboard. Our engineers are investigating.
Report: "Sprint data missing or incorrect on dashboards connected to a Jira Cloud instance"
Last updateThe issue is now resolved and data for sprints is available on dashboards connected to Jira Cloud instances.
Jira sprint data is missing or incorrect for all dashbaords connected to Jira Cloud instances. We've identified an unanticipated Jira API change that caused the issue and are implemeting the required changes.
Report: "Jira dashboards not updating"
Last updateThe issue was caused by a recent update to our Jira integration. We've rolled back the changes and dashboards should be updating again.
Jira dashboards are not being refreshed with new data at the moment. Our tech team is investigating the issue.
Report: "Trello dashboards are not automatically updated hourly (only daily)"
Last updateThis incident has been resolved.
We're currently investigating the issue.
Report: "Login unavailable"
Last updateA hung database migration script prevented users from logging in.
Report: "Dashboards not refreshing automatically"
Last updateThe service that provides notifications to clients that there is new data available, was unavailable for 1h 15min. During that time users had to manually refresh the browser to see new data. Other functions were not affected.