Is Screencastify Down Right Now? Check if there is a current outage ongoing.

We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at support@screencastify.com.

Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.

This incident has been resolved. If you have any questions, please contact us at support@screencastify.com.

We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.

There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.

Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved. We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance.

We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at support@screencastify.com. We are so sorry for any inconvenience this issue may have caused you or your team.

We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.

Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then. As of now, we have not observed any additional issues, and we consider the reported issues resolved. Please do not hesitate to reach out to our support team at support@screencastify.com if you have any questions or are experiencing any issues.

We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.

Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at support@screencastify.com.

We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues. We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at support@screencastify.com.

We are aware that some users are currently experiencing: 1) slow load times; 2) difficulties accessing their paid subscriptions; and/or, 3) accessing or managing the License Manager page. Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

This incident is now resolved. We sincerely apologize for any impact this issue may have caused you.

A fix has been implemented and we are monitoring the results.

We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.

We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.

There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.

Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at support@screencastify.com.

We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability.

Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.

Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via support@screencastify.com.

We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.

We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.

Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at support@screencastify.com.

Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix.

We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.

Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at support@screencastify.com We're so sorry for the impact this issue may have caused you.

We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.

We are happy to report we implemented a fix and monitored it over the last couple of hours. These issues are now resolved. 🎉 Please update to the latest extension version.

Hey there 👋 We're aware that some users are experiencing issues: 1) Video Management Page: Copy Share Link, Interactive Questions & Captions links do not work; 2) Refreshing the page results in a grey screen on Video Management Page and/or My Recordings; 3) Video Management Page: Privacy settings look like they’ve updated, but if you reload the page, the privacy settings did not save; 4) Extension may indicate you are not signed in and does not respond; and/or, 5) Extension freezes. The team is urgently investigating these issues and has a few fixes ready for deployment. We will provide another update soon. We are so sorry for the impact these issues may be causing you and your team. Thanks from the Screencastify Team

After our team implemented a fix, we actively monitored the results to ensure full resolution. We're happy to report viewing videos on the Watch Page has now been restored! 🥳 Thanks for hanging in there as our team implemented a resolution!

Hey there👋 The engineering team has implemented a fix that is still processing that will enable some users to view videos on the Watch Page. We will provide you with another update once the fix has been fully implemented. for all users

We are continuing to investigate this issue.

Hi 👋 We are aware of an issue preventing some users from viewing videos on the Watch Page. 😖 The team has identified the root cause and are working to implement a fix. We assure you, your video(s) are not lost. In the meantime, please download your videos or share your video with a Google Drive link as a temporary workaround. We will post an update once the fix has been implemented. --Screencastify Squad

This incident has been resolved.

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

Our Engineering Team was able to implement a solution and access to Record and Submit has now been restored! 🥳 All users should be able to sign in and access Record and Submit. Thanks for hanging in there as our team implemented a resolution! - Screencastify Team 😊

Our Engineering Team has identified the issue and are continuing to investigate what is preventing Screencastify users from accessing Record and Submit. They are currently working to deploy a fix shortly 🥳 We will continue investigating to ensure that all issues have been resolved and post another update by 3 PM CST. --Thanks from the Screencastify Team 😊

Hey there👋 Our Engineers have determined that the Record extension and Submit both experiencing some issues at this time😔 . This means, you may have some issues with signing into and accessing Record and Submit. We are currently looking into this issue and will post an update by 2PM CST. We're so sorry about this and will keep investigating to find a solution! 😺

The Screencastify Team has continued to monitor this situation and it appears that videos in Google Drive are no longer having playback issues after allowing for some additional processing time. 🥳. All users should be able to send their shareable links to Screencastify videos and play them in Google Drive without issue. Thanks! -Screencastify Team 😃

Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en --Screencastify Squad

Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are still seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en --Screencastify Squad

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you are still seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en --Screencastify Squad

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you are seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en

Our engineers have confirmed at this time, there is nothing new to report.

Our engineers have identified a video playback issue. 😖 After a video has been created and uploaded to Drive, if the user wants to skip ahead or rewind the video then the screen will freeze but the audio will play normally. This will happen if the video is played within Drive or if the drive link is shared and opened. We have identified it to be a Google Drive issue, and have opened a case🕵️‍♂️ with the Google Drive team so that they can identify the root cause and hope they are able to deploy a fix soon. We assure you, your video(s) are not lost. In the meantime, please download your videos as a workaround. If you are seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en

The Screencastify Team has continued to monitor this situation and it appears that videos in Google Classroom are no longer having playback issues after allowing for some additional processing time. 🥳. All users should be able to send their Screencastify videos to Google Classroom and play them without issue. Thanks! -Screencastify Team 😃

Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: 🗣here:https://support.google.com/edu/classroom/thread/86856989?hl=en --Screencastify Squad

Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: 🗣here:https://support.google.com/edu/classroom/thread/86856989?hl=en

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/edu/classroom/thread/86856989?hl=en

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/edu/classroom/thread/86856989?hl=en

Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en

Our engineers have confirmed at this time, there is nothing new to report.

Our engineers have identified a video playback issue with Google Classroom. 😖 The video screen will freeze but the audio track will play without issue. Additionally, there have been issues of the video not being able to be played back or fast forwarded within Google Classroom. We have identified it to be a Google Drive issue, and have opened a case🕵️‍♂️ with the Google Drive team so that they can identify the root cause and hope they are able to deploy a fix soon. We assure you, your video(s) are not lost. In the meantime, please download your videos as a workaround. If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/edu/classroom/thread/86856989?hl=en

Hey there👋 Our Engineering Team was able to implement a solution and signing in and using the Editor has now been restored! 🥳. All users should be able to sign into the Editor, import their videos, and make any edits. Thanks for hanging in there as our team implemented a resolution! - Screencastify Team 😊

Our Engineering Team has continued monitoring the Editor and all users should be able to open and edit their videos without seeing a blank page or getting stuck on the "Loading your recording" screen. We will continue to monitor closely over the next few days to ensure that no new issues are introduced and provide another update in 24 hours. 😄

Access to the Editor has been restored and all users should be able to open and edit their videos in the Screencastify Editor. We will continue monitoring the situation and post another update in 24 hours. Thanks for editing your videos with Screencastify! 🤗

Our Engineering Team was able to implement a solution and access to the Editor has now been restored! All users should be able to access the Editor directly (https://edit.screencastify.com), as well as open their videos in the Editor. We will continue monitoring and ensure that all issues have been resolved and post another update in twelve hours. In the meantime, happy editing! 😄

Our Engineering team is continuing to investigate the issue that is preventing Screencastify users from signing in and using the Editor. Many users may not currently be able to access or sign in to the Editor. You may be seeing a blank page when trying to access the Editor directly, or get stuck on the "Loading your recording" screen when trying to open a Screencastify video in the Editor. We're so sorry you're not able to access the Editor and will keep investigating to find a solution! We will post an update in twelve hours.

Hey there 👋 Beginning at 5:15 PM CST this evening, our Engineers have determined that the Screencastify Editor is experiencing some issues with sign-in. This means you may have some trouble trying to sign-in and use the Editor. We are currently looking into this issue and will post an update in an hour. Thanks from the Screencastify Team 😊

There was a problem this morning with all of Google’s services: Google Mail, Calendar, Drive, Docs, Sheets, Slides, Sites, Groups, Meet, Forms, and Keep all experienced an outage from 5:55 am - 6:55 am CST. Users trying to sign into Screencastify or make a recording were also not able to do so, but Google services have been restored and everyone can now resume using Screencastify. For updated information from Google, please see the Google Cloud Status Dashboard here: https://status.cloud.google.com/

Low frequency sign in issues caused by firebase hosting / caching. Has been resolved and the team is currently monitoring! 🥳

We were able to find the issue and resolve it - all users should now be able to log in successfully! 🎉

We are seeing errors with users trying to log into Record, Edit, and Submit. When trying to sign in, you may see a white box (instead of the Record extension), or a "Failed to sign in. Please try again or contact support." error. We're investigating what the cause might be and will provide another update in 30 minutes.

We were able to find a resolution and all Submit Assignments should be fully functional again! 😄 🎉

We believe we have found a solution for Submit Assignments that are getting stuck while submitting and are currently testing to make sure that all issues have been resolved. We will post another update in 60 minutes.

Our team is currently working on a fix and we will post another update in 30 minutes.

Screencastify Submit Assignments are not uploading properly, causing users to be unable to submit their videos from the Submit app.

November 16, 2020 at 10:29:34 AM GMT-6 The issue with Firebase Hosting has been resolved for all affected projects as of Monday, 2020-11-16 08:29 US/Pacific. Thank you for your patience! 😄

Google's Firebase Hosting is experiencing connectivity issues, which is impacting Screencastify and many other services on the internet. Screencastify customers may have trouble accessing the Record extension or the Submit application. We are monitoring Google's response and will post an update by 11am US Central time (GMT-6)

A fix has been implemented and we are monitoring the results.

The Firebase hosting is down causing users to be unable to access the Record extension or the Submit app.

This incident has been resolved.

Youtube experienced a major outage between 5 pm and 9 pm CST 11/11/2020.

Degraded Performance: Sign-In Issues, running slow, and page not loading error.

Parts of Google's Cloud infrastructure were experiencing issues for approximately 2 hours (https://status.cloud.google.com/incident/zall/20005), causing some video exports in Screencastify to fail. Google has resolved the issue, and all exports should now work as expected.

Editor tasks are now functioning normally. We will continue to make optimization to the editor to better manage the increased traffic.

Increased traffic has led to database operations taking longer than expected. We have implemented some initial optimizations to reduce load and are currently monitoring the impact of those optimizations.

YouTube was experiencing widespread upload failures, including recordings published to YouTube from Screencastify. YouTube resolved the issue, and all uploads are back to normal.