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Last checked 2025-06-14T13:09:53.714Z from SchoolMint's official status page

Historical record of incidents for SchoolMint

Oct 7, 2024

Report: "Enroll Site Error"

Last update 2024-10-07T21:37:45.713Z

resolved2024-10-07T21:37:45.703Z

Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

Oct 4, 2024

Report: "SchoolMint Hero Student Records"

Last update 2024-10-04T16:39:17.223Z

resolved2024-10-04T16:39:17.216Z

We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

Sep 26, 2024

Report: "Hero Login Issues"

Last update 2024-09-26T17:26:10.176Z

resolved2024-09-26T17:23:37.000Z

SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

Feb 20, 2024

Report: "Lottery lists not displaying accurately"

Last update 2024-02-20T23:11:16.601Z

resolved2024-02-20T23:11:16.582Z

This incident has been resolved.

monitoring2024-02-20T20:36:21.738Z

A fix has been implemented and we are monitoring the results.

identified2024-02-20T20:15:42.232Z

The issue has been identified and a fix is being implemented.

Feb 15, 2024

Report: "SmartChoice Degraded performance"

Last update 2024-02-15T19:31:35.760Z

resolved2024-02-15T19:31:35.745Z

This incident has been resolved.

monitoring2024-02-15T18:21:58.997Z

A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

identified2024-02-15T16:58:42.981Z

The issue has been identified and a fix is being implemented.

investigating2024-02-15T16:50:01.597Z

We are continuing to investigate this issue.

investigating2024-02-15T15:59:55.716Z

We are currently investigating this issue.

Oct 26, 2023

Report: "Degradation of Service"

Last update 2023-10-26T20:55:36.365Z

resolved2023-10-26T20:55:36.349Z

This issue has been resolve. Thank you for your patience!

investigating2023-10-26T17:47:11.699Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Aug 30, 2023

Report: "Enrollment Performance Issue"

Last update 2023-08-30T17:24:41.183Z

resolved2023-08-30T17:24:41.164Z

This incident has been resolved.

identified2023-08-30T16:44:06.940Z

The issue has been identified and a fix is being implemented.

investigating2023-08-30T16:38:32.826Z

We are currently investigating this issue.

Jul 12, 2023

Report: "SchoolMint Enrollment Portal Not available"

Last update 2023-07-12T15:28:05.783Z

resolved2023-07-12T15:28:05.766Z

This incident has been resolved.

investigating2023-07-12T13:49:07.544Z

We are currently investigating this issue.

Report: "Attempts to log-in are resulting in error"

Last update 2023-07-12T02:34:31.153Z

resolved2023-07-12T02:34:31.142Z

This incident has been resolved.

investigating2023-07-12T00:37:06.941Z

We are currently investigating this issue.

May 30, 2023

Report: "SchoolMint Enrollment Is currently not accessible"

Last update 2023-05-30T19:42:13.314Z

resolved2023-05-30T19:42:13.301Z

This incident has been resolved.

identified2023-05-30T17:15:50.076Z

The issue has been identified and a fix is being implemented.

investigating2023-05-30T16:21:22.483Z

We are currently investigating this issue.

Mar 24, 2023

Report: "Search bar and application index is not working"

Last update 2023-03-24T21:21:03.012Z

resolved2023-03-24T20:23:34.000Z

This incident has been resolved.

investigating2023-03-24T20:23:13.000Z

Issue was identified and action was taken to resolve.

investigating2023-03-24T17:33:56.041Z

We are currently investigating this issue.

Jan 27, 2023

Report: "SchoolMint Enrollment Portal - Slow Performance"

Last update 2023-01-27T01:25:32.782Z

resolved2023-01-27T01:25:32.768Z

This incident has been resolved.

investigating2023-01-27T01:25:05.647Z

We are continuing to investigate this issue.

investigating2023-01-27T00:07:45.684Z

We are currently investigating this issue.

Jan 24, 2023

Report: "SchoolMint Enrollment Portal - Slow Performance"

Last update 2023-01-24T03:26:03.543Z

resolved2023-01-24T03:26:03.525Z

The root cause of the degraded performance has been resolved. The team will continue to monitor application performance.

monitoring2023-01-23T19:26:44.739Z

We have identified degraded performance in our SchoolMint Enrollment platform. Due to a high volume in traffic, additional servers were brought online to increase capacity. Some requests were backlogged while the application resources were launched. We are currently monitoring the queue as backlogged requests are processed. Some new requests might experience a delay as the system queue stabilizes. We are actively monitoring the application infrastructure and will continue to adjust resources to ensure a continued restoration of application performance.

Oct 27, 2022

Report: "Sync Service Queue Processing"

Last update 2022-10-27T23:38:24.452Z

resolved2022-10-26T23:45:43.000Z

Thank you for being a valued customer of SchoolMint Customer. We take great pride that over 16,000+ schools and districts across the country select SchoolMint as a trusted provider of their marketing, enrollment, and positive culture solutions. Beginning October 22 through October 26, SchoolMint Sync Service experienced degraded performance. No other SchoolMint products were affected. Additionally, there was a brief 5 minute outage this morning (October 27) to correct the issue. We want to apologize for the disruption that this may have caused your community. The issue was found to be with the Enroll data queue processing task scheduler. The issue caused delayed or stalled data updates/ processing. The issue is now fully corrected and no data was lost. To prevent such an occurrence in the future, SchoolMint has implemented a dedicated monitoring service on the SyncService queue handler. We sincerely apologize for any disruption you may have experienced as we worked to correct the issue. If you have any questions or need support, please contact our Customer Care team by emailing support@schoolmint.com. Sincerely, The SchoolMint Team

identified2022-10-26T23:15:22.000Z

The issue has been identified and a fix is being implemented.

investigating2022-10-26T23:00:41.000Z

We are currently investigating this issue.

Aug 2, 2022

Report: "Degraded Application Performance"

Last update 2022-08-02T00:41:49.143Z

resolved2022-08-02T00:41:49.129Z

This incident has been resolved.

monitoring2022-08-01T23:19:13.726Z

A fix has been deployed. Engineers are currently monitoring application performance.

identified2022-08-01T21:50:33.194Z

Increased load on application databases has resulted in decreased performance of the SmartChoice application. Engineers have identified the root cause of the issue and are preparing updates to restore functionality.

Jun 6, 2022

Report: "Slow Page Loading and Job Processing"

Last update 2022-06-06T20:31:02.229Z

resolved2022-06-06T20:31:02.216Z

Application functionality has been restored. Server resources continue to be monitored.

monitoring2022-06-06T19:02:20.826Z

Additional server resources have been added. Processes affecting Reports and Communications will continue to be impacted as the backlog queue is processed.

Dec 15, 2021

Report: "AWS Connectivity Issues Across Products"

Last update 2021-12-15T16:45:52.015Z

resolved2021-12-15T16:40:01.000Z

Amazon Web Services has confirmed connectivity to affected regions has been restored. SchoolMint has confirmed access to products has been restored and is stable.

monitoring2021-12-15T16:16:45.791Z

Amazon Web Services has confirmed connectivity issues with multiple regions. We are continuing to monitor status reports from AWS. We are seeing some renewed connectivity to our SchoolMint products.

investigating2021-12-15T16:07:17.176Z

We are currently aware that some customers are unable to login to SchoolMint products. Our preliminary investigation has determined that Amazon Web Services is experiencing connectivity issues with their hosting region in Oregon.

Dec 8, 2021

Report: "Amazon's AWS outage"

Last update 2021-12-08T15:03:06.452Z

resolved2021-12-08T15:03:06.435Z

AWS finally resolved issues on their side.

identified2021-12-07T18:53:30.189Z

Amazon's AWS worldwide outage could affect some of our services.

Oct 27, 2021

Report: "Enroll Service Interruption"

Last update 2021-10-27T19:26:26.158Z

resolved2021-10-27T16:38:35.000Z

All systems are now operational.

identified2021-10-27T16:20:50.000Z

SchoolMint Enroll experienced intermittent service interruption for approximately 20 minutes, between 11:20am - 11:38am (CDT). The root cause was identified as an internal networking issue.

Aug 18, 2021

Report: "SmartChoice Unavailable"

Last update 2021-08-18T23:39:46.542Z

resolved2021-08-18T23:39:46.522Z

This incident has been resolved.

monitoring2021-08-18T21:17:22.295Z

The update to the infrastructure has been applied and access to the SmartChoice enrollment portal is restored. The team is continuing to monitor performance.

identified2021-08-18T20:57:38.054Z

The root cause of the 502 Gateway Error has been identified. The engineering team is applying an update to the infrastructure. Access to SmartChoice will be interrupted until approximately 4:15pm CST / 5:15pm EST.

investigating2021-08-18T20:31:34.062Z

Our engineering team is currently investigating reports of customers unable to access their SmartChoice enrollment portal. Customers are receiving a 502 Gateway Error message. The team is aware of the issue and working to restore access to the application.

Aug 4, 2021

Report: "Degradation of Service"

Last update 2021-08-04T22:21:44.363Z

resolved2021-08-04T22:21:44.349Z

This incident has been resolved. We monitored over 2 business days and the database server is performing normally again after a reboot.

monitoring2021-08-03T03:18:54.072Z

We are continuing to monitor for any further issues.

monitoring2021-08-02T22:30:09.000Z

A fix has been implemented and we are monitoring the results.

investigating2021-08-02T17:00:19.000Z

SmartChoice is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Apr 26, 2021

Report: "Degradation of Service - Address Geocoding"

Last update 2021-04-26T23:51:12.633Z

resolved2021-04-26T23:51:12.624Z

Smart Choice experienced an outage from a 3rd party geocoding service, between 6:10pm - 7:18pm eastern time. All systems remained accessible, however, address validations during this time may have failed, and may need to be re-validated.

Jan 26, 2021

Report: "Service Outage"

Last update 2021-01-26T21:06:28.283Z

resolved2021-01-26T21:06:28.267Z

This incident has been resolved.

identified2021-01-26T19:03:14.452Z

SmartChoice is currently experiencing a service outage. Our team is actively working to resolve the issue.

Jan 9, 2021

Report: "Degradation of Service"

Last update 2021-01-09T02:08:44.327Z

resolved2021-01-09T02:08:44.317Z

This incident has been resolved.

monitoring2021-01-09T01:40:35.821Z

A fix has been implemented and we are monitoring the results.

identified2021-01-09T01:26:45.151Z

The issue has been identified and a fix is being implemented.

investigating2021-01-08T22:54:22.384Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Aug 12, 2020

Report: "Service Outage"

Last update 2020-08-12T18:46:46.109Z

resolved2020-08-12T18:46:46.096Z

This incident has been resolved.

monitoring2020-08-12T18:29:35.830Z

A fix has been implemented and we are monitoring the results.

identified2020-08-12T18:23:27.617Z

The issue has been identified and a fix is being implemented.

investigating2020-08-12T18:19:51.959Z

We are continuing to investigate this issue.

investigating2020-08-12T18:19:30.894Z

Hero is currently experiencing a service outage. Our team is actively working to resolve the issue.

Jul 18, 2020

Report: "Scheduled Maintenance"

Last update 2020-07-18T01:07:22.988Z

resolved2020-07-18T01:07:22.974Z

This incident has been resolved.

investigating2020-07-17T23:27:14.176Z

Hero is undergoing scheduled maintenance.

investigating2020-07-17T23:21:40.348Z

Hero is undergoing scheduled maintenance.

Jul 15, 2020

Report: "Degradation of Service"

Last update 2020-07-15T23:41:19.448Z

resolved2020-07-15T23:41:19.431Z

This incident has been resolved.

monitoring2020-07-15T22:42:04.485Z

We are continuing to monitor for any further issues.

monitoring2020-07-15T22:31:45.070Z

A fix has been implemented and we are monitoring the results.

identified2020-07-15T22:26:46.588Z

The issue has been identified and a fix is being implemented.

investigating2020-07-15T21:29:15.810Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Jul 8, 2020

Report: "Service Outage"

Last update 2020-07-08T19:07:13.700Z

resolved2020-07-08T19:07:13.685Z

This incident has been resolved.

monitoring2020-07-08T17:46:59.537Z

A fix has been implemented and we are monitoring the results.

identified2020-07-08T15:21:07.715Z

SchoolMint is currently experiencing a partial service outage. Our team is actively working to resolve the issue.

Jun 18, 2020

Report: "Degradation of Service"

Last update 2020-06-18T18:42:56.759Z

resolved2020-06-18T13:00:00.000Z

SchoolMint experienced a degradation of service to export generation service queues, resulting in longer time to generate reports.

Mar 20, 2020

Report: "Service Outage"

Last update 2020-03-20T15:59:30.799Z

resolved2020-03-20T09:00:00.000Z

Hero experienced a service outage.

Mar 5, 2020

Report: "Service Outage"

Last update 2020-03-05T18:17:20.021Z

resolved2020-03-05T18:17:20.008Z

This incident has been resolved.

monitoring2020-03-05T16:56:58.299Z

A fix has been implemented and we are monitoring the results.

identified2020-03-05T16:42:08.753Z

The issue has been identified and a fix is being implemented.

investigating2020-03-05T16:38:13.664Z

SchoolMint is currently experiencing a service outage. Our team is actively working to resolve the issue.

Feb 18, 2020

Report: "Degradation of Service"

Last update 2020-02-18T22:49:07.780Z

resolved2020-02-18T22:49:07.768Z

This incident has been resolved.

monitoring2020-02-18T19:17:33.071Z

We are continuing to monitor for any further issues.

monitoring2020-02-18T19:15:24.661Z

A fix has been implemented and we are monitoring the results.

identified2020-02-18T15:17:14.586Z

The issue has been identified and a fix is being implemented.

investigating2020-02-18T14:34:50.442Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Feb 12, 2020

Report: "Service Outage"

Last update 2020-02-12T18:52:08.865Z

resolved2020-02-11T14:30:00.000Z

Hero experienced a service outage.

Jan 30, 2020

Report: "Service Outage"

Last update 2020-01-30T21:01:29.917Z

resolved2020-01-30T21:01:29.898Z

This incident has been resolved.

monitoring2020-01-30T19:37:32.640Z

A fix has been implemented and we are monitoring the results.

identified2020-01-30T18:41:34.003Z

The issue has been identified and a fix is being implemented.

investigating2020-01-30T17:38:14.793Z

Hero is currently experiencing a service outage. Our team is actively working to resolve the issue.

Nov 19, 2019

Report: "Degradation of Service"

Last update 2019-11-19T23:59:24.727Z

resolved2019-11-19T23:59:24.712Z

This incident has been resolved.

monitoring2019-11-19T18:05:38.718Z

A fix has been implemented and we are monitoring the results.

investigating2019-11-19T17:37:55.395Z

We are currently investigating this issue.

monitoring2019-11-19T17:00:22.431Z

A fix has been implemented and we are monitoring the results.

investigating2019-11-19T16:57:40.975Z

We are continuing to investigate this issue.

investigating2019-11-19T16:00:46.646Z

We are continuing to investigate this issue.

investigating2019-11-19T16:00:31.672Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Nov 18, 2019

Report: "Degradation of Service"

Last update 2019-11-18T17:47:09.809Z

resolved2019-11-18T16:30:50.624Z

This incident has been resolved.

investigating2019-11-18T14:00:06.049Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Nov 15, 2019

Report: "Degradation of Service"

Last update 2019-11-15T20:00:28.253Z

resolved2019-11-15T20:00:28.238Z

This incident has been resolved.

identified2019-11-15T17:30:52.856Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Report: "Degradation of Service"

Last update 2019-11-15T15:40:30.427Z

resolved2019-11-14T19:45:36.797Z

This incident has been resolved.

identified2019-11-14T19:43:18.205Z

The issue has been identified and a fix is being implemented.

investigating2019-11-14T15:00:37.429Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Nov 5, 2019

Report: "Degradation of Service"

Last update 2019-11-05T17:07:55.056Z

resolved2019-11-05T17:07:55.040Z

This incident has been resolved.

monitoring2019-11-05T15:32:51.944Z

A fix has been implemented and we are monitoring the results.

identified2019-11-05T15:27:10.881Z

The issue has been identified and a fix is being implemented.

investigating2019-11-05T14:57:22.319Z

We are continuing to investigate this issue.

investigating2019-11-05T14:25:37.599Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Oct 29, 2019

Report: "Service Outage"

Last update 2019-10-29T18:46:43.645Z

resolved2019-10-29T18:46:43.631Z

This incident has been resolved.

monitoring2019-10-29T18:03:22.992Z

A fix has been implemented and we are monitoring the results.

investigating2019-10-29T17:46:12.164Z

Hero is currently experiencing a service outage. Our team is actively working to resolve the issue.

Report: "Service Outage"

Last update 2019-10-29T15:35:19.620Z

resolved2019-10-29T13:06:57.723Z

Hero experienced a service outage.

Oct 24, 2019

Report: "Degradation of Service"

Last update 2019-10-24T19:06:35.650Z

resolved2019-10-24T16:39:04.641Z

Hero experienced a degradation of service.

Oct 23, 2019

Report: "AWS DNS Issue"

Last update 2019-10-23T02:55:09.957Z

resolved2019-10-23T02:55:09.938Z

This incident has been resolved.

monitoring2019-10-22T22:41:35.886Z

AWS is currently experiencing an issue with intermittent DNS resolution errors. Please see latest updates here: https://status.aws.amazon.com/

Oct 16, 2019

Report: "Finder Investigation"

Last update 2019-10-16T00:35:38.048Z

resolved2019-10-16T00:35:38.031Z

This incident has been resolved.

investigating2019-10-16T00:29:07.341Z

We are currently investigating this issue.

Sep 20, 2019

Report: "Degradation of Service"

Last update 2019-09-20T20:58:28.681Z

resolved2019-09-20T20:58:28.663Z

This incident has been resolved.

monitoring2019-09-20T15:29:34.847Z

A fix has been implemented and we are monitoring the results.

identified2019-09-20T15:07:03.953Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Report: "Degradation of Service"

Last update 2019-09-20T05:59:48.185Z

resolved2019-09-20T05:59:48.167Z

This incident has been resolved.

monitoring2019-09-20T00:09:51.843Z

A fix has been implemented and we are monitoring the results.

identified2019-09-19T15:30:22.082Z

The issue has been identified and a fix is being implemented.

investigating2019-09-19T14:42:29.921Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Sep 19, 2019

Report: "Degradation of Service"

Last update 2019-09-19T00:15:58.735Z

resolved2019-09-18T23:15:31.546Z

This incident has been resolved.

identified2019-09-18T17:26:08.661Z

The issue has been identified and a fix is being implemented.

investigating2019-09-18T12:10:00.555Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Sep 17, 2019

Report: "Degradation of Service"

Last update 2019-09-17T22:07:22.593Z

resolved2019-09-17T22:07:22.569Z

This incident has been resolved.

monitoring2019-09-17T20:27:39.708Z

A fix has been implemented and we are monitoring the results.

identified2019-09-17T17:23:55.195Z

The issue has been identified and a fix is being implemented.

investigating2019-09-17T16:24:38.073Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Sep 16, 2019

Report: "Degradation of Service"

Last update 2019-09-16T18:42:06.704Z

resolved2019-09-16T18:42:06.691Z

This incident has been resolved.

monitoring2019-09-16T16:43:49.938Z

A fix has been implemented and we are monitoring the results.

investigating2019-09-16T16:15:26.452Z

We are continuing to investigate this issue.

investigating2019-09-16T14:04:36.872Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

Sep 14, 2019

Report: "Degradation of Service"

Last update 2019-09-14T01:01:05.174Z

resolved2019-09-14T01:01:05.154Z

This incident has been resolved.

identified2019-09-13T18:31:12.424Z

The issue has been identified and a fix is being implemented.

investigating2019-09-13T14:20:45.735Z

We are continuing to investigate this issue.

investigating2019-09-13T13:30:40.430Z

Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.