Is Schedulicity Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.

The service disruption is resolved. We’re sorry for the inconvenience and disruption to your day.

Our team has deployed a fix that should resolve the performance issues. Users should now see normal operations. We’re monitoring to ensure continued optimal performance

We’re currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. All users are affected. We will send an additional update when appropriate.

Our upstream provider, Adyen, has resolved the issue with payment processing. All systems are operational.

Our upstream provider, Adyen, is currently experiencing an issue which is affecting our ability to process some payments. See Adyen's Status Page for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Clearnet has resolved the issue with Visa transactions.

Clearent has implemented a fix and are monitoring now.

Current Payments users processing with Clearent are experiencing difficulties running Visa transactions. They are currently investigating the issue and recommend not trying to rerun transactions until resolved.

This incident has been resolved.

Our upstream provider, Clearent, has implemented a fix and is currently monitoring their systems. We will continue to watch performance and resolve this incident once resolution is confirmed by our upstream provider.

Our upstream provider, Clearent, is currently experiencing unexpected down time which may affect the ability to collect and process payments. We are in communication with their technical team and are monitoring the issue. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

After continued monitoring, all systems are once more functional.

Update: A fix has been implemented at Clearent and we are monitoring the results.

Payment processing through Clearent is currently experiencing an outage. Clearent is actively investigating the cause and working toward a solution.

This incident has been resolved, we apologize for any interruption it may have caused.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue affecting the site's performance. At this time you may experience slow loading when accessing the site. We will keep everyone updated.

The update and its associated planned downtime is now complete.

We are continuing to investigate this issue.

We are performing a planned update to our web and backend affecting web and native applications. Users will experience downtime and errors during this planned 2-4 hour window.

Performance has remained stable, this issue has been resolved. If you are still missing content we recommend you try refreshing your page or clearing browser cache. Instructions for doing so can be found here: https://support.schedulicity.com/en/articles/2060782-how-do-i-clear-my-cache-cookies-on-my-device. Apologizes for the disruption this may have caused.

The team has deployed a fix and we are seeing restored performance for most users. We recommend users who are continuing to experience missing content refresh their page or clear their browser cache. Instructions for doing so can be found here: https://support.schedulicity.com/en/articles/2060782-how-do-i-clear-my-cache-cookies-on-my-device . The development team will continue monitoring closely.

The service disruption is ongoing. Our team is actively working toward a mitigating solution to restore access while the root cause is investigated. We will send an additional update when appropriate.

We’re currently experiencing a service disruption. Some users may be unable to load the site completely resulting in a white page / missing content. Our team is working to identify the root cause and implement a solution. All users may be affected. We will send an additional update when appropriate.

This incident has been resolved.

A fix has been implemented and site performance is back to normal. We apologize for the interruption and the inconvenience this may have caused. We will continue to monitor our performance to ensure it remains stable.

We are continuing to work on a fix to get our site's performance back to normal as soon as possible.

We have identified an issue affecting the site's performance. We are working on a fix and will keep everyone updated.

Our upstream payment provider, Clearent, has marked the issue as resolved.

Our upstream provider, Clearent, has implemented a fix and is now monitoring the issue. All functionality has been restored. We will continue to keep an eye on performance to ensure it remains stable but client side bookings and accessing/using stored cards on file should now be working.

Our upstream provider, Clearent, is still investigating the issue. At this time it appears isolated to accessing stored credit cards or trying to store a card. While they continue to investigate, your clients will not be able to book online if you have credit card requirements. Stored credit cards will not be visible from client profiles, and using a stored credit card or trying to store a credit card from checkout will not work. These functions will all be restored once they have a fix in place. In the meantime, you should be able to checkout a client by entering a credit card during checkout, make sure you do not check the ''save card'' option. We are continuing to monitor the situation here https://status.clearent.net/incidents/558zrbxjbprg and will provide updates.

Our upstream provider, Clearent, is currently experiencing an issue which is affecting checkout and/or stored cards. Clearent is investigating the issue. You can stay in touch with the status of their investigation here: https://status.clearent.net/incidents/558zrbxjbprg We are following along closely and will resolve this incident once Clearent has a fix in place.

The underlying issue with the iOS Business Application has been resolved. Thank you for your understanding and patience during this incident, we appreciate you and understand the impact these disruptions have to your business.

Our Engineering Team has deployed a fix that resolves the underlying API service issue, which caused the iOS Business Application to enter a non-usable state for most users. Users should now see a working iOS Business Application. We’re monitoring to ensure continued functionality. We will provide one final update once the fix has been in place for at least 30 minutes.

Our Engineering Teams are deploying a bug fix to our API service right now, we expect the issue to be resolved when the deployment is completed. We will keep the status in Monitoring until we are able to confirm that the fix has indeed resolved the underlying issue.

Our Engineering Teams have determined the underlying cause of the bug and are working on a bug fix right now. We are on track to deploy a hotfix before end of the business day. More updates will be provided where possible.

Our Quality Assurance Teams have determined that an update to our API service today caused a critical bug on our iOS Business Application. All iOS Business Application users may be affected. We’re working to resolve right now. Updates will be provided when possible.

This issue has been resolved. Monitoring will continue ongoing.

This issue has been resolved. Monitoring will continue ongoing.

The solution is in place and monitoring shows performance returning to normal. The development team will continue monitoring closely.

The development team has located a potential cause and is working to implement a solution.

We are currently experiencing degraded performance throughout the Schedulicity application. We're investigating the cause and will post an update shortly.

Our monitoring has confirmed the issue was successfully resolved.

The process our engineers addressed has been running normally and since then our monitoring has detected no major slowness. Our production team will continue monitoring closely.

Our engineering team discovered a slow running process causing periods of slowness for most users. The engineering team has addressed this process and it appears to have resolved the issue. Our production team is continuing to watch the service closely.

We’re currently experiencing intermittent slow-loading throughout Schedulicity. Our team is working to identify the root cause and implement a solution. We will send an additional update in 20 minutes.

Our messaging service performance has returned to normal. All email and SMS messages are being sent without delay.

We have implemented a fix and are now seeing improvements in message deliverability. We will continue to monitor to ensure the service remains stable.

Our messaging service is currently experiencing degraded performance. Email and SMS messages are still being delivered but may be delayed. Duplicate upcoming appointment notifications may also be sent. We have identified the issue and are working to resolve the matter as soon as possible.

Since our fix was implemented the evening of 2/27/23, email and SMS appointments reminders have been sending as expected. This incident is resolved, we truly apologize for any inconvenience it may have caused.

Our team identified the cause of email and SMS reminders not sending and a fix has been implemented. We are monitoring to ensure reminders continue to send for upcoming appointments.

We’re currently experiencing a disruption with email and SMS reminders sending. Clients may not receive an appointment reminder via email and/or SMS for upcoming appointments and classes. Our team is working to identify the root cause and implement a solution as soon as possible. We will send an additional update when appropriate.

This incident has been resolved.

Response times have returned to normal ranges giving the deployment team confidence the degraded performance has been resolved. The team will continue monitoring ongoing.

Our deployment team has determined the cause of the unexpected slowness users are encountering. We've put a resolution in place and are monitoring as performance should increase. Next update at 10:45.

The issue has been resolved.

We have deployed a fix. Users should now see normal performance. We’re monitoring to ensure continued reliable and performant system operations.

We have identified the underlying issue and are taking steps to resolve the performance degradation, please expect the issue to full resolve within 30 minutes or less. If that changes, we will post updates as soon as possible.

We’re currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. All users are affected. We will send an additional update when appropriate.

Site performance has remained steady since the earlier fix. We humbly apologize for any inconvenience it may have caused.

The fix has been deployed and all platforms should now see improved response times. Our team will continue monitoring to ensure site performance remains stable.

We are currently experiencing an interruption in site performance. Our Engineering team has determined the cause and is implementing a fix. Users may notice slower than normal response times. We will send an additional update once the fix is in place.

This incident has been resolved and the service is operating normally.

Our 3rd party vendor has taken appropriate action to correct the downtime. Schedulicity is now functioning normally for the majority of users with the potential for occasional degraded performance as the 3rd party completes their follow-up actions.

The affected 3rd party has identified the issue and is taking action to return service to normal. Performance is improving for many users but not yet fully operational across the board.

A 3rd party vendor is currently experiencing a major outage. This disruption affects Schedulicity and the site is unavailable until these issues are resolved.

The early morning effort from our Engineering team has resolved the disruption in service. We will regroup on this incident in the coming days to prevent similar issues from making their way into production in the future. Our biggest apology for any inconvenience it may have caused.

Our Engineering team has restored service and are continuing to monitor the situation. Users should now be able to access our application on all platforms.

We are seeing another round of major performance degradation, we apologize for the inconvenience and are working as fast as possible to restore service.

Our Engineering team has identified and deployed a fix to resolve the slow response times. Users should now notice stable response times on all platforms. We will continue monitoring to ensure our site remains stable.

We’re currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. Users may notice delayed response times when accessing our application. We will send an additional update in 20 minutes.

The issue has been resolved and all Square services are working as expected.

Square is working to implement a solution for the performance issues experienced while placing online orders. While we don’t have an ETA for when this will be resolved, you can follow along with Square’s status page right here: https://www.issquareup.com/

Square is currently experiencing a service disruption which may affect Schedulicity Pay transactions with businesses using Square payment processing. Square is aware of the issue and is working towards a fix. Schedulicity will provide updates as we learn more.

The hotfix was a resounding success! The intermittent slowness has dissipated and the servers are humming along nicely. We humbly apologize for the hiccup and any inconvenience it may have caused. Our team will be performing a post-mortem in the coming days to help us identify and squash similar bugs *before* they make it to the production servers. Cheers!

After sifting through stacks of code, error logs and memory dumps, we have high confidence that the offending bug has been identified. A hotfix has just been deployed and we are now monitoring the servers to confirm the remedy is working as expected.

As we push into the evening hours here in the United States, our engineers are still working to identify the underlying issue. The good news is that the earlier increase in server capacity has contributed greatly to the stability of the platform. Unfortunately, the as-yet unidentified issue is still triggering short bouts of slowness for a small number of users. Though it's proving to be a troublesome bugger to track down, we're 100% committed to resolving this issue and taking any necessary steps to mitigate it form happening again in the future.

Our engineering sleuths are still deep diving into the server logs looking for troublemakers. In the meantime, we've added additional servers to handle site demand, which has largely stabilized performance. We'll keep you posted on any new developments.

Not much new to report. For most folks, the site is operating normally. There are still random fluctuations in server performance that may cause intermittent slownesses. Typically, these hiccups resolve themselves pretty quickly. Will share more information as we learn more.

Server performance remains inconsistent as the team continues to troubleshoot. This one is a real head scratcher folks. Will continue to update as we learn more.

Site stability is better, but we have not yet identified the root cause of the issue. We have convened a virtual War Room to enhance our troubleshooting efforts. Based on the flurry of excited techno jargon coming out of these discussions, I'm optimistic we'll soon identify the culprit. Thank you for bearing with us.

We're seeing an uptick in degraded server performance again, which may result in slow loading times. Apologies for the ongoing instability. We appreciate your patience while we continue to investigate.

We are continuing to monitor the health of the servers. Response times are much better but still fluctuating a bit. Our engineers are continuing to hunt for the root cause of the issue.

Our crack team has deployed a speculative fix that appears to have improved site stability. Users should no longer experience slow loading times. We’ll continue monitoring just to be safe.

We’re currently experiencing a service disruption affecting all platforms. Our engineering team is working to identify the root cause and implement a solution. All consumer and business users may see slow response times. We will send an additional update in 20 minutes.

The issue affecting the ability to view Schedulicity Pay Transactions has been resolved via the fix implemented by our upstream provider, Clearent. We apologize to those businesses affected by inability to review this transaction history during the outage from 9:52 - 10:20 MDT. For more information regarding the incident, please review the respective Clearent incident status here: https://status.clearent.net/incidents/pmvkw73l07k9

Our upstream provider, Clearent, has implemented a fix for the issue. Businesses should now be able to properly view Schedulicity Pay Transactions. See https://status.clearent.net/incidents/pmvkw73l07k9 for more details. We will continue to monitor as well, and will resolve this incident once the issue status has been marked accordingly.

Our upstream provider, Clearent, is currently experiencing an issue which is affecting the ability to view Schedulicity Pay transactions. See https://status.clearent.net/incidents/pmvkw73l07k9 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Our upstream payment provider, Clearent, has marked the issue as resolved.

Our upstream payment provider, Clearent, has implemented a fix and is currently monitoring to ensure the issue has been resolved. See https://status.clearent.net/incidents/7xngyytgm0ps for more details. We will resolve this incident once Clearent has marked the status of this issue as resolved

Our upstream payment provider, Clearent, is currently experiencing an issue which is affecting our ability to run Schedulicity Pay Transactions. See https://status.clearent.net/incidents/7xngyytgm0ps for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

The service disruption is resolved. This temporary disruption was the result of an outage with Cloudflare, a 3rd-party vendor. Our engineering team will now work to identify ways to mitigate or safely recover from these types of 3rd-party outages. We apologize for the inconvenience.

We’re currently experiencing a major service disruption. Our engineering team is working to identify the root cause and implement a solution. All platforms are currently affected. We will send an additional update in 20 minutes.

The slow response time has been resolved. We apologize for the unexpected interruption and will continue to keep an eye our system.

Our Engineering team has deployed a fix to resolve the slow response times. Users should now notice stable response times on all platforms. We will continue monitoring to ensure our site remains stable.

Our Engineering team has identified the cause of the slow response times. We are working on a implementing a fix and will continue monitoring the situation. Next update within the next 20 minutes.

We’re currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected by slow response times. We will send an additional update in 20 minutes.

The issue with slow response times from our API servers has been resolved. We apologize for the service disruption and will strive to mitigate such outages in the future. Enjoy your evening!

Our Engineering team has deployed a fix to stabilize the API servers. Users across all platform should now see healthy response times. We will continue monitoring to ensure the servers remain stable. Next update in 30 minutes.

Our Engineering team has identified a likely culprit for the slow response times. We are working on a promising fix, and will continue monitoring. Next update will be in 20 minutes.

We’re currently experiencing a service disruption in the Schedulicity API. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected by slow response times. We will send an additional update in 20 minutes.

This incident has been resolved.

Our DNS Provider has implemented a fix for the issue. We will continue to monitor the site to ensure it is accessible.

We are continuing to monitor for any further issues.

Our DNS Provider has detected an issue in the Texas distribution centers, which is causing a large amount of connection issues for users to our site in this area. We are working with their support and monitoring their status and will post an update in 30 minutes.

This issue has been resolved as our site has continued to operate after our cloud provider's DNS resolution.

Our third party cloud provider has resolved their issue regarding the intermittent DNS resolution errors. We are continuing to monitor the situation to ensure our site is fully functional.

Our third party cloud provider is experiencing intermittent DNS issues. This may cause loading issues with our site and you could receive a blank white screen. Our cloud provider is aware of the issue and is working to resolve the problem. We will keep you updated as we learn more.

This incident has been resolved and all systems are up and running.

The site is now accessible again and we are continuing to monitor the situation for any changes.

We are continuing to investigate this issue.

We are currently investigating an issue with site connectivity. Users may see a blank white screen while attempting to load the site. We are continuing to triage the situation and will post an update as soon as possible.

The Schedulicity Pay service disruption in the Android business app has been resolved. We’re sorry for the inconvenience this caused today. Our engineers have committed to drafting new procedures to mitigate a similar event from happening in the future.

We have a fix for the Schedulicity Pay outage on Android. The patch is scheduled to be released to our production servers this evening starting at 8:30pm Mountain. We apologies for the lengthy disruption. Credit card transactions can still be keyed in manually, as a temporary workaround. Our next update will follow the maintenance release this evening.

Our engineering team has identified a likely cause of the Schedulicity Pay outage on Android and our Quality Assurance team is working to verify that the software patch addresses the core issue. We will send an additional update in 30 minutes.

Our engineering team is continuing to work on identifying the root cause of the Schedulicity Pay card reader outage on Android. We will send an additional update in 60 minutes, or sooner if the core issue is identified.

We’re currently experiencing a service disruption on credit card processing in our Android Business app. Business users processing payments with a physical credit card reader are affected. Our engineering team is working to identify the root cause and implement a solution. Credit card transactions can still be keyed in manually, as a temporary workaround. We will send an additional update in 20 minutes.

The engineering team has implemented a fix which has resolved the degraded site responsiveness.

Our engineering team has identified the root cause of the degraded performance affecting site responsiveness. The team is working to implement a fix immediately.

While deploying a fix to the site, we experienced slower than normal response times. Once the deployment completed, the engineering team put in an additional fix to resolve the degraded site performance.

The slowness issue has been confirmed as resolved by removing the web server that was experiencing performance issues. Users whose traffic went through this server experienced slowness and errors while we located it and drained connections to it, which lasted about 20 minutes. We will review this server further to find the root cause to take preventative action for this case in the future.

A slowness issue was detected and our Engineering team they were quickly able to determine the problem was a problematic web server. We have removed this server from the load balancer and are monitoring to make sure our response time returns to normal levels.

The fix implemented by the Engineering team has resolved the issue. We will continue to monitor to ensure we maintain normal performance.

The issue has been identified by the Engineering team and we are implementing a fix to resolve the issue.

We are actively investigating slower than normal response times and we will provide an update in 10 minutes.

The fix implemented by the Engineering team has resolved the issue. We will continue to monitor to ensure we maintain normal performance.

The issue has been identified by the Engineering team and we are implementing a fix to resolve the issue.

We are actively investigating slower than normal response times and we will provide an update in 10 minutes.

The Engineering team has implemented a fix and the issue has been resolved. We will continue to monitor to ensure performance remains at optimal levels.

We are actively investigating degraded performance and we will post an update in 15 minutes.

The 3rd-party service provider has resolved the issue and the site is now operating normally.

The 3rd-party service provider has implemented a fix and site connectivity has been restored for the vast majority of users. We are continuing to monitor the situation for any changes.

A potential fix has been implemented and we are actively monitoring the situation. Some users may continue to experience intermittent connectivity.

We have identified an issue with a 3rd-party service provider and are working to resolve the root cause. We will continue to post updates as applicable.

We are currently investigating an issue with site connectivity. Some users may see an error page, while others are able to access the site without issue. We are continuing to triage the situation and will post an update as soon as possible.

The SRE Team isolated the problem to an individual web component and took corrective action to mitigate the issue

The Site Reliability Engineers have implemented a fix and are monitoring to ensure the issue has been fully resolved.

We are currently experiencing degraded performance and are actively looking into the problem. We will post an update in 15 minutes.

This incident has been resolved. We will continue to monitor performance.

A fix has been implemented and we are actively monitoring to ensure proper functionality

The issue has been identified and is currently being addressed.

We are continuing to investigate this issue.

We are currently experiencing degraded performance on our main site. We are actively investigating and will post updates

Website, API and mobile application updates.