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Scaleway is currently Degraded

Last checked 2025-06-14T12:37:52.069Z from Scaleway's official status page

Historical record of incidents for Scaleway

Jun 13, 2025

Report: "[WEBHOSTING] - [PAR2/PAR] - Latency on pf-012 websites"

Last update 2025-06-13T10:42:19.069Z

investigating2025-06-13T10:42:19.066Z

We are currently investigating this issue.

Jun 10, 2025

Report: "[IOC] - Elevated error rate on api-compute"

Last update 2025-06-10T14:31:04.820Z

resolved2025-06-10T14:31:04.802Z

This incident has been resolved.

investigating2025-06-10T14:30:34.843Z

Following a deployment of api-compute, we notice an elevated rate of 500 errors, mainly on fr-par-2, endpoints POST /ips and POST /servers.

Report: "[VPC] - DHCP, DNS traffic lost on fr-par-2"

Last update 2025-06-10T08:21:47.324Z

resolved2025-06-10T08:21:47.310Z

This incident has been resolved.

monitoring2025-06-10T08:19:49.023Z

A fix has been implemented and we are monitoring the results.

investigating2025-06-10T08:19:29.895Z

[fr-par-2] From 6:04 UTC to 7:28 UTC, customers could experience DHCP & DNS & NTP loss through VPC when using VPC's managed service. The situation is now resolved.

Report: "[Kapsule] Some clusters control plane cannot be reached on fr-par"

Last update 2025-06-10T07:09:50.226Z

investigating2025-06-10T07:09:50.224Z

Issue started at around 8:14 CEST Some clusters unreachable via their LB

Jun 9, 2025

Report: "[DC5] - Public switch issue in DC5 room 1 1 rack D27"

Last update 2025-06-09T08:14:37.782Z

investigating2025-06-09T08:14:37.780Z

We are continuing to investigate this issue.

investigating2025-06-09T08:14:22.113Z

We have detected a switch down in DC5 room 1 1 rack D27 Servers in that rack currently have no public network access and are unreachable. An intervention is planned and a technician will carry out all the necessary checks.

Jun 8, 2025

Report: "[DC5] - Public switch issue in DC5 room 7 rack C57 bloc A"

Last update 2025-06-08T20:30:35.081Z

identified2025-06-08T20:30:35.079Z

We have detected a switch down in DC5 room 7 rack C57 bloc A Servers in that rack currently have no public network access and are unreachable. =================== Since 08.06.25 at 18h00. Issue has been forwarded to our team for resolution.

Jun 7, 2025

Report: "[pl-waw] Users can't connect to their functions/containers endpoints Affected products: Serverless Functions/Containers"

Last update 2025-06-07T14:53:35.016Z

investigating2025-06-07T14:50:43.473Z

Since 2025-06-07 09:20 UTC, around half of the users cannot call their functions/containers endpoints in pl-waw region. Users are experiencing "connect: connection refused" or "Could not connect to server" errors. At first glance, this seems caused by a LB failure. We apologize for any inconvenience. We are on it.

Jun 6, 2025

Report: "[NETWORK] [DC3] - DC3 room 4-5 rack C7/C8/C9 unreachable"

Last update 2025-06-06T15:52:03.996Z

resolved2025-06-06T15:30:00.000Z

Public switches in racks C7/C8/C9 went down at 5:34PM CEST Everything went back at 5:42PM CEST

Jun 4, 2025

Report: "Object storage issue on a small subset of buckets on pl-waw region"

Last update 2025-06-04T15:45:00.000Z

Monitoring2025-06-04T15:45:00.000Z

13 buckets on the whole PL-WAW region have been impacted. We will contact the specific customers with a message coming soon from our support."

Investigating2025-06-04T15:16:00.000Z

On Friday 28th of May at 09.00AM UTC, we did a scheduled operation. Since this operation, a small subset of buckets may suffer from a bad behavior that our technical team is currently investigating.

Report: "[BILLING] DDX2ELT clients SEPA payment failures"

Last update 2025-06-04T15:20:00.000Z

Identified2025-06-04T15:20:00.000Z

On June 2nd, a bug in our Payment API caused SEPA payment failures for some DDX2LT clients. As a fallback, the system tried to charge by credit card, but some of those payments also failed.We have identified the issue and are working on a fix. Once resolved, we will provide appropriate solutions for affected clients.

Report: "Object storage issue on a small subset of buckets on pl-waw region"

Last update 2025-06-04T13:45:43.356Z

monitoring2025-06-04T13:45:43.338Z

13 buckets on the whole PL-WAW region have been impacted. We will contact the specific customers with a message coming soon from our support."

investigating2025-06-04T13:16:30.368Z

On Friday 28th of May at 09.00AM UTC, we did a scheduled operation. Since this operation, a small subset of buckets may suffer from a bad behavior that our technical team is currently investigating.

Report: "[BILLING] DDX2ELT clients SEPA payment failures"

Last update 2025-06-04T13:31:47.778Z

identified2025-06-04T13:20:22.000Z

On June 2nd, a bug in our Payment API caused SEPA payment failures for some DDX2LT clients. As a fallback, the system tried to charge by credit card, but some of those payments also failed. We have identified the issue and are working on a fix. Once resolved, we will provide appropriate solutions for affected clients.

Report: "[Cloud-Hosting]- Maintenance"

Last update 2025-06-04T12:00:00.000Z

Completed2025-06-04T12:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-04T11:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-04T10:24:00.000Z

Server: cPanel platforms 1004, 1005, 1006, 1007, 1010, 1011Maintenance: Server updateA downtime of 10 min can be expected on each platform during the maintenance

Report: "[Dédibox] Installation issue on Ubuntu 24.04"

Last update 2025-06-04T07:41:45.379Z

resolved2025-06-04T07:41:45.363Z

This incident has been resolved.

monitoring2025-05-29T20:07:27.705Z

A fix has been implemented and we are monitoring the results.

identified2025-05-29T14:23:28.545Z

We are currently experiencing a technical issue with the installation of Ubuntu 24.04 LTS, our teams are currently working on it, we will keep you informed.

Report: "[Dédibox] Installation issue on Ubuntu 20.04"

Last update 2025-06-04T07:41:01.999Z

resolved2025-06-04T07:41:01.984Z

This incident has been resolved.

monitoring2025-05-29T20:07:09.494Z

A fix has been implemented and we are monitoring the results.

identified2025-05-29T14:22:39.387Z

We are currently experiencing a technical issue with the installation of Ubuntu 20.04, our teams are currently working on it, we will keep you informed.

Jun 3, 2025

Report: "[KAPSULE] ControllerUnpublishVolume fails on volume migrated to SBS"

Last update 2025-06-03T15:40:00.000Z

Resolved2025-06-03T15:40:00.000Z

This incident has been resolved.

Monitoring2025-06-03T15:36:00.000Z

A fix is being rolled out we are monitoring

Update2025-06-03T15:25:00.000Z

We are continuing to investigate this issue.

Investigating2025-06-03T15:25:00.000Z

Starting this morning around 11:35 CEST migrated volumes can't get detached anymore

Report: "[KAPSULE] ControllerUnpublishVolume fails on volume migrated to SBS"

Last update 2025-06-03T13:40:13.392Z

resolved2025-06-03T13:40:13.370Z

This incident has been resolved.

monitoring2025-06-03T13:36:28.081Z

A fix is being rolled out we are monitoring

investigating2025-06-03T13:25:56.727Z

We are continuing to investigate this issue.

investigating2025-06-03T13:25:29.024Z

Starting this morning around 11:35 CEST migrated volumes can't get detached anymore

Report: "[GAPI] - fr-par - gemma3 and whisperX model unavailable"

Last update 2025-06-03T13:25:28.986Z

monitoring2025-05-21T14:47:02.131Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-21T14:37:08.838Z

We are aware of issues affecting customers of the gemma-3-27b-it model since 15:00. We are currently investigating theses issues.

Report: "[Webhosting][classic] Err 500/SSL issues"

Last update 2025-06-03T13:09:00.000Z

Resolved2025-06-03T13:09:00.000Z

This incident has been resolved.

Monitoring2025-06-02T12:57:00.000Z

Our team has set up a fix and recovery work is now under the supervision of our engineers.

Investigating2025-06-01T12:44:00.000Z

Several classic webhosting customers may experiencing 500/error SSL certificate errors.Our team is already working on it.

Report: "[Instances] Migration of b_ssd volumes to SBS"

Last update 2025-06-03T11:35:00.000Z

Update2025-06-03T15:35:00.000Z

We will be undergoing scheduled maintenance during this time.

Scheduled2025-06-03T15:35:00.000Z

From June 3rd until June 12th, we are migrating b_ssd volumes, b_ssd snapshot, b_ssd snapshots and unified snapshots to Scaleway Block Storage (SBS). If your organization is affected, you have received a communication via email including the list of impacted resources. No action is required on your part, volumes will remain available during the migration window.

In progress2025-06-03T11:35:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "[Webhosting][classic] Err 500/SSL issues"

Last update 2025-06-03T11:09:17.481Z

resolved2025-06-03T11:09:17.465Z

This incident has been resolved.

monitoring2025-06-02T10:57:16.203Z

Our team has set up a fix and recovery work is now under the supervision of our engineers.

investigating2025-06-01T10:44:20.086Z

Several classic webhosting customers may experiencing 500/error SSL certificate errors. Our team is already working on it.

Jun 2, 2025

Report: "[Kapsule] [fr-par] - K8s integrated dashboards are unreachable"

Last update 2025-06-02T15:07:00.000Z

Resolved2025-06-02T15:07:00.000Z

This incident has been resolved.

Investigating2025-06-02T09:52:00.000Z

The dashboard are no longer reachable on fr-par.

Report: "[Kapsule] [fr-par] - K8s integrated dashboards are unreachable"

Last update 2025-06-02T13:07:21.721Z

resolved2025-06-02T13:07:21.703Z

This incident has been resolved.

investigating2025-06-02T07:52:55.000Z

The dashboard are no longer reachable on fr-par.

Report: "[Dedibox RPN] RPNv2 connectivity issue between DC"

Last update 2025-06-02T12:02:00.000Z

Investigating2025-06-02T12:02:00.000Z

We are investigating a problem that generated RPNv2 connectivity issue between our datacenters this morning around 07:52 UTC

Report: "[Dedibox RPN] RPNv2 connectivity issue between DC"

Last update 2025-06-02T10:02:53.979Z

investigating2025-06-02T10:02:53.975Z

We are investigating a problem that generated RPNv2 connectivity issue between our datacenters this morning around 07:52 UTC

Report: "[Dedibox RPN] - DC3 room 4-6 - RPN instability"

Last update 2025-06-02T09:58:53.082Z

resolved2025-05-29T22:00:00.000Z

A faulty link on a router generated packet loss and connectivity issues on the RPN network in DC3 room 4-6 between Friday May 30th and Monday June 02nd. This is now resolved.

Jun 1, 2025

Report: "[SUPPORT] Unavailability of support"

Last update 2025-06-01T22:01:00.000Z

Resolved2025-06-01T22:01:00.000Z

This incident has been resolved.

Identified2025-06-01T17:59:00.000Z

Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM.We apologize for this inconvenience.

Report: "[SUPPORT] Unavailability of support"

Last update 2025-06-01T20:01:01.215Z

resolved2025-06-01T20:01:01.197Z

This incident has been resolved.

identified2025-06-01T15:59:20.228Z

Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM. We apologize for this inconvenience.

May 31, 2025

Report: "[SUPPORT]-Unavailability of support"

Last update 2025-05-31T22:02:00.000Z

Resolved2025-05-31T22:02:00.000Z

This incident has been resolved.

Identified2025-05-31T18:03:00.000Z

Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM.We apologize for this inconvenience.

Report: "[SUPPORT]-Unavailability of support"

Last update 2025-05-31T20:02:26.823Z

resolved2025-05-31T20:02:26.803Z

This incident has been resolved.

identified2025-05-31T16:03:35.460Z

Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM. We apologize for this inconvenience.

May 30, 2025

Report: "[VPS] -VPS proxy is down"

Last update 2025-05-30T19:54:00.000Z

Resolved2025-05-30T19:54:00.000Z

This incident has been resolved.

Monitoring2025-05-30T17:37:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-30T11:26:00.000Z

VPS management page and several endpoints are returning a 504 Gateway Time-out error. Our engineers are doing everything they can to resolve this quickly.

Report: "[VPS] -VPS proxy is down"

Last update 2025-05-30T17:54:25.895Z

resolved2025-05-30T17:54:25.876Z

This incident has been resolved.

monitoring2025-05-30T15:37:39.537Z

A fix has been implemented and we are monitoring the results.

identified2025-05-30T09:26:26.780Z

VPS management page and several endpoints are returning a 504 Gateway Time-out error. Our engineers are doing everything they can to resolve this quickly.

Report: "[Serverless Functions/Containers] [fr-par] users might experience issues creating custom domains"

Last update 2025-05-30T14:42:00.000Z

Resolved2025-05-30T14:42:00.000Z

The root cause has been identified. A limit was reached, preventing new domain challenges to be created since 2025-05-26 06:42 UTC, thus leading to errors for new domains creation. This affected only a small part of the fr-par infrastructure (~20% of users).We are going to fix the limit, and add monitoring, so it doesn't happen again.Sorry again, and thanks for your understanding

Monitoring2025-05-30T14:19:00.000Z

The issue has been fixed. We have not found the root cause yet, but it's still under investigation. However, users should be able to create new custom domains.Sorry again for any inconvenience.

Identified2025-05-30T13:50:00.000Z

A bug prevents users to create new custom domains on their functions/containers. It affects around 20% of the clients in fr-par. For these users, custom domains end up in error after around 3 minutes, even if CNAME configuration is correct. Already created custom domains are not affected.We are on it. Sorry about the inconvenience.

Report: "[Network]-No RPN/PUB for servers located in AMS1/H2/EE15 bloc K and M"

Last update 2025-05-30T13:52:00.000Z

Resolved2025-05-30T13:52:00.000Z

This incident has been resolved.

Investigating2025-05-27T13:30:00.000Z

We are currently investigating this issue.

Report: "[Serverless Functions/Containers] [fr-par] users might experience issues creating custom domains"

Last update 2025-05-30T12:45:48.079Z

resolved2025-05-30T12:42:49.000Z

The root cause has been identified. A limit was reached, preventing new domain challenges to be created since 2025-05-26 06:42 UTC, thus leading to errors for new domains creation. This affected only a small part of the fr-par infrastructure (~20% of users). We are going to fix the limit, and add monitoring, so it doesn't happen again. Sorry again, and thanks for your understanding

monitoring2025-05-30T12:19:45.227Z

The issue has been fixed. We have not found the root cause yet, but it's still under investigation. However, users should be able to create new custom domains. Sorry again for any inconvenience.

identified2025-05-30T11:50:38.000Z

Report: "[Network]-No RPN/PUB for servers located in AMS1/H2/EE15 bloc K and M"

Last update 2025-05-30T11:52:09.475Z

resolved2025-05-30T11:52:09.462Z

This incident has been resolved.

investigating2025-05-27T11:30:04.717Z

We are currently investigating this issue.

Report: "[K8S] Migration to Network VPC"

Last update 2025-05-30T10:00:00.000Z

Completed2025-05-30T10:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-19T10:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-04-24T10:14:00.000Z

We will migrate Kubernetes clusters to a network VPC to enable stricter isolation.Check our documentation for more informationhttps://www.scaleway.com/en/docs/kubernetes/how-to/manage-allowed-ips/No downtime or service impact is expected.Note: This upgrade will not apply to clusters using legacy private gateways. These clusters will continue to operate without changes.Here the schedule for each region : WAR: 19/05 - 20/05AMS: 21/05 - 23/05PAR: 26/05 - 30/05

Report: "[Console] Users can't validate their phone numbers"

Last update 2025-05-30T06:03:00.000Z

Resolved2025-05-30T06:03:00.000Z

This incident has been resolved.

Identified2025-05-29T12:54:00.000Z

Phone validation isn't possible on the Scaleway console due to a technical issue.Our team is currently investigate this issue.

Report: "[COCKPIT] Users cannot access Grafana"

Last update 2025-05-30T04:18:00.000Z

Resolved2025-05-30T04:18:00.000Z

This incident has been resolved.

Investigating2025-05-29T22:40:00.000Z

Customers can not access Grafana.

Report: "[Console] Users can't validate their phone numbers"

Last update 2025-05-30T04:03:58.628Z

resolved2025-05-30T04:03:58.613Z

This incident has been resolved.

identified2025-05-29T10:54:17.990Z

Phone validation isn't possible on the Scaleway console due to a technical issue. Our team is currently investigate this issue.

Report: "[COCKPIT] Users cannot access Grafana"

Last update 2025-05-30T02:18:38.948Z

resolved2025-05-30T02:18:38.930Z

This incident has been resolved.

investigating2025-05-29T20:40:18.101Z

Customers can not access Grafana.

Report: "[Dedibox RPN] - DC3 room 4-6 - RPN instability"

Last update 2025-05-30T00:00:00.000Z

Resolved2025-05-30T00:00:00.000Z

A faulty link on a router generated packet loss and connectivity issues on the RPN network in DC3 room 4-6 between Friday May 30th and Monday June 02nd.This is now resolved.

May 29, 2025

Report: "[Dédibox] Installation issue on Ubuntu 20.04"

Last update 2025-05-29T22:07:00.000Z

Monitoring2025-05-29T22:07:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-29T16:22:00.000Z

We are currently experiencing a technical issue with the installation of Ubuntu 20.04, our teams are currently working on it, we will keep you informed.

Report: "[Dédibox] Installation issue on Ubuntu 24.04"

Last update 2025-05-29T22:07:00.000Z

Monitoring2025-05-29T22:07:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-29T16:23:00.000Z

We are currently experiencing a technical issue with the installation of Ubuntu 24.04 LTS, our teams are currently working on it, we will keep you informed.

May 28, 2025

Report: "[Cockpit]-Grafana high latencies"

Last update 2025-05-28T09:37:00.000Z

Resolved2025-05-28T09:37:00.000Z

This incident has been resolved.

Monitoring2025-05-27T15:39:00.000Z

Since 9:47:08 UTC users may experience errors when trying to connect to their Grafana or manage their Grafana Users.Ingestion / Alerting is not impactedIncident is no longer live since 13:35 UTCSituation under investigation

Investigating2025-05-27T14:21:00.000Z

We are currently investigating this issue.

Report: "[Cockpit]-Grafana high latencies"

Last update 2025-05-28T07:37:55.908Z

resolved2025-05-28T07:37:55.892Z

This incident has been resolved.

monitoring2025-05-27T13:39:52.962Z

Since 9:47:08 UTC users may experience errors when trying to connect to their Grafana or manage their Grafana Users. Ingestion / Alerting is not impacted Incident is no longer live since 13:35 UTC Situation under investigation

investigating2025-05-27T12:21:24.129Z

We are currently investigating this issue.

May 27, 2025

Report: "[ELEMENTS] Multiples elements products are unavailable on FR-PAR-3"

Last update 2025-05-27T16:58:00.000Z

Resolved2025-05-27T16:58:00.000Z

This incident has been resolved.

Monitoring2025-05-26T23:46:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-26T21:59:00.000Z

We are currently investigating this issue.

Report: "[DEDIBOX VPS]- Inability to manage VPS servers"

Last update 2025-05-27T16:14:00.000Z

Resolved2025-05-27T16:14:00.000Z

This incident has been resolved.

Monitoring2025-05-27T15:07:00.000Z

A fix has been implemented and we are monitoring the results.

Update2025-05-27T09:26:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-05-27T09:20:00.000Z

An issue regarding VPS servers management is currently preventing customers from managing their instances. Deployed servers are unaffected.

Report: "[ELEMENTS] Multiples elements products are unavailable on FR-PAR-3"

Last update 2025-05-27T14:58:35.828Z

resolved2025-05-27T14:58:35.813Z

This incident has been resolved.

monitoring2025-05-26T21:46:27.832Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-26T19:59:08.751Z

We are currently investigating this issue.

Report: "[Network]-No RPN/PUB for servers located in AMS1/H2/EE17 bloc D"

Last update 2025-05-27T14:51:00.000Z

Resolved2025-05-27T14:51:00.000Z

This incident has been resolved.

Investigating2025-05-27T14:23:00.000Z

We are currently investigating this issue.

Report: "[DEDIBOX VPS]- Inability to manage VPS servers"

Last update 2025-05-27T14:14:18.509Z

resolved2025-05-27T14:14:18.494Z

This incident has been resolved.

monitoring2025-05-27T13:07:54.973Z

A fix has been implemented and we are monitoring the results.

identified2025-05-27T07:26:13.773Z

We are continuing to work on a fix for this issue.

identified2025-05-27T07:20:31.711Z

An issue regarding VPS servers management is currently preventing customers from managing their instances. Deployed servers are unaffected.

Report: "[SECRET MANAGER] - "CreateSecretVersion" and "AccessSecretVersion" down in fr-par."

Last update 2025-05-27T13:41:00.000Z

Resolved2025-05-27T13:41:00.000Z

This incident has been resolved.

Update2025-05-27T10:34:00.000Z

We are continuing to monitor for any further issues.

Monitoring2025-05-27T09:25:00.000Z

A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished. We are monitoring the results.

Identified2025-05-27T09:17:00.000Z

We are implementing a fix.

Investigating2025-05-27T08:58:00.000Z

Our Secret Manager product is currently out of service in the fr-par region since 05h18 UTC. the ‘CreateSecretVersion’ and ‘AccessSecretVersion’ methods are unusable.We apologize for the inconvenience and our engineers are working hard to resolve this quickly.

Report: "[KEY MANAGER] - Key Manager down in fr-par"

Last update 2025-05-27T13:41:00.000Z

Resolved2025-05-27T13:41:00.000Z

This incident has been resolved.

Monitoring2025-05-27T09:25:00.000Z

A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished. We are monitoring the results.

Identified2025-05-27T09:18:00.000Z

We are implementing a fix

Investigating2025-05-27T08:55:00.000Z

Our KeyManager product is currently out of service in the fr-par region since 05h18 UTC.We apologize for the inconvenience and our engineers are working hard to resolve this quickly.

Report: "[Network]-No RPN/PUB for servers located in AMS1/H2/EE17 bloc D"

Last update 2025-05-27T12:51:21.651Z

resolved2025-05-27T12:51:21.632Z

This incident has been resolved.

investigating2025-05-27T12:23:14.698Z

We are currently investigating this issue.

Report: "[KEY MANAGER] - Key Manager down in fr-par"

Last update 2025-05-27T11:41:27.597Z

resolved2025-05-27T11:41:27.574Z

This incident has been resolved.

monitoring2025-05-27T07:25:25.068Z

A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished. We are monitoring the results.

identified2025-05-27T07:18:39.535Z

We are implementing a fix

investigating2025-05-27T06:55:12.000Z

Our KeyManager product is currently out of service in the fr-par region since 05h18 UTC. We apologize for the inconvenience and our engineers are working hard to resolve this quickly.

Report: "[SECRET MANAGER] - "CreateSecretVersion" and "AccessSecretVersion" down in fr-par."

Last update 2025-05-27T11:41:12.738Z

resolved2025-05-27T11:41:12.720Z

This incident has been resolved.

monitoring2025-05-27T08:34:03.794Z

We are continuing to monitor for any further issues.

monitoring2025-05-27T07:25:51.000Z

A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished. We are monitoring the results.

identified2025-05-27T07:17:36.742Z

We are implementing a fix.

investigating2025-05-27T06:58:36.000Z

Our Secret Manager product is currently out of service in the fr-par region since 05h18 UTC. the ‘CreateSecretVersion’ and ‘AccessSecretVersion’ methods are unusable. We apologize for the inconvenience and our engineers are working hard to resolve this quickly.

Report: "[WEBHOSTING] - Blacklist Microsoft"

Last update 2025-05-27T10:10:00.000Z

Identified2025-05-27T10:10:00.000Z

The IP 51.159.208.135 of our Webhosting platform is blacklisted by Microsoft.We are currently working on it.

Report: "[WEBHOSTING] - Blacklist Microsoft"

Last update 2025-05-27T08:10:56.881Z

identified2025-05-27T08:10:56.879Z

The IP 51.159.208.135 of our Webhosting platform is blacklisted by Microsoft. We are currently working on it.

May 26, 2025

Report: "[Console]-Organization Settings and Support Tickets Pages Temporarily Unavailable"

Last update 2025-05-26T19:34:00.000Z

Resolved2025-05-26T19:34:00.000Z

The issue appeared at 3pm, after a new release. We rollbacked to the latest stable state and we will be merging a fix for what happened as soon as possible.

Investigating2025-05-26T19:23:00.000Z

Due to internal technical updates, the Organization Settings and Support Tickets pages are currently unavailable. We appreciate your patience and understanding as we work to restore access as soon as possible.

Report: "[COCKPIT] Scheduled maintenance on Cockpit"

Last update 2025-05-26T18:00:00.000Z

Completed2025-05-26T18:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-26T10:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-04-30T17:48:00.000Z

We will be performing necessary upgrades on Cockpit databases to improve future performance and reliability on 19/05/2025.During the maintenance window, you may experience short latencies when accessing dashboards. We recommend you do not create new dashboards or edit existing ones during that window to avoid side effects. No impact is expected on all other actions.We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.

Report: "[Console]-Organization Settings and Support Tickets Pages Temporarily Unavailable"

Last update 2025-05-26T17:34:07.473Z

resolved2025-05-26T17:34:07.452Z

The issue appeared at 3pm, after a new release. We rollbacked to the latest stable state and we will be merging a fix for what happened as soon as possible.

investigating2025-05-26T17:23:34.896Z

Report: "[DC2] - Public switch issue in DC2 room S101 G22 bloc N"

Last update 2025-05-26T13:41:00.000Z

Resolved2025-05-26T13:41:00.000Z

This incident has been resolved.

Identified2025-05-26T11:30:00.000Z

All the servers are back up and running on block M.Our engineers are continuing their investigations on block N.Thank you for your patience and understanding.

Investigating2025-05-26T09:21:00.000Z

We have detected a switch down in DC2 room S101 G22 bloc N.Servers in that rack currently have no network access and are unreachable.===================25.05.25 05h32 UTCIssue has been forwarded to our team for resolution.

Report: "[AMS] - Public and private switch issue in DC AMS rack EE22 room hall2"

Last update 2025-05-26T13:36:00.000Z

Resolved2025-05-26T13:36:00.000Z

This incident has been resolved.

Monitoring2025-05-26T11:35:00.000Z

The servers are starting to recover on this switch.Thank you for your patience.

Investigating2025-05-26T09:19:00.000Z

We have detected a switch down in AMS rack EE22 room hall2.Servers in that rack currently have no network access and are unreachable.===================24.05.25 12.13 UTCIssue has been forwarded to our team for resolution.

Report: "[DC2] - Public switch issue in DC2 room S101 G22 bloc N"

Last update 2025-05-26T11:41:43.238Z

resolved2025-05-26T11:41:43.221Z

This incident has been resolved.

identified2025-05-26T09:30:18.509Z

All the servers are back up and running on block M. Our engineers are continuing their investigations on block N. Thank you for your patience and understanding.

investigating2025-05-26T07:21:41.579Z

We have detected a switch down in DC2 room S101 G22 bloc N. Servers in that rack currently have no <public/private> network access and are unreachable. =================== 25.05.25 05h32 UTC Issue has been forwarded to our team for resolution.

Report: "[AMS] - Public and private switch issue in DC AMS rack EE22 room hall2"

Last update 2025-05-26T11:36:57.238Z

resolved2025-05-26T11:36:57.220Z

This incident has been resolved.

monitoring2025-05-26T09:35:47.456Z

The servers are starting to recover on this switch. Thank you for your patience.

investigating2025-05-26T07:19:46.646Z

We have detected a switch down in AMS rack EE22 room hall2. Servers in that rack currently have no <public/private> network access and are unreachable. =================== 24.05.25 12.13 UTC Issue has been forwarded to our team for resolution.

Report: "[DC5] - Private switch issue in DC5 room S1 Rack C34"

Last update 2025-05-26T10:52:00.000Z

Investigating2025-05-26T10:52:00.000Z

We have detected a switch down in DC5 room S1 Rack C34.Servers in that rack currently have no network access and are unreachable.===================26.05.25 09h41 UTCIssue has been forwarded to our team for resolution.

Report: "[DC5] - Private switch issue in DC5 room S1 Rack C34"

Last update 2025-05-26T08:52:21.213Z

investigating2025-05-26T08:52:21.210Z

We have detected a switch down in DC5 room S1 Rack C34. Servers in that rack currently have no <public/private> network access and are unreachable. =================== 26.05.25 09h41 UTC Issue has been forwarded to our team for resolution.

May 23, 2025

Report: "[BOOKMYNAME] BookMyName API timeouts"

Last update 2025-05-23T15:41:00.000Z

Resolved2025-05-23T15:41:00.000Z

This incident has been resolved.

Update2025-05-22T08:45:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-05-21T21:37:00.000Z

We are currently experiencing slowdowns in certain operations to thedomain name registries.All operations are automatically restarted by our teams, so you don't have to take any action yourself.The problem has been potentially identified, and a patch is currently being studied to restore normal operation.We are continuing our analysis and will update this page as soon as new information becomes available.

Report: "[BOOKMYNAME] BookMyName API timeouts"

Last update 2025-05-23T13:41:05.991Z

resolved2025-05-23T13:41:05.975Z

This incident has been resolved.

identified2025-05-22T06:45:45.356Z

We are continuing to work on a fix for this issue.

identified2025-05-21T19:37:08.319Z

We are currently experiencing slowdowns in certain operations to the domain name registries. All operations are automatically restarted by our teams, so you don't have to take any action yourself. The problem has been potentially identified, and a patch is currently being studied to restore normal operation. We are continuing our analysis and will update this page as soon as new information becomes available.

May 22, 2025

Report: "[COCKPIT] - all-regions - Data visualisation in Grafana partially affected for new projects"

Last update 2025-05-22T18:08:00.000Z

Resolved2025-05-22T18:08:00.000Z

This incident has been resolved.

Identified2025-05-22T10:37:00.000Z

In all new projects created after 19/05/2025 3:30 PM, Datasources may not be properly synchronized in Grafana and hence may not be visualised. Data ingestion and query is not affected.A fix is under deployment.

Report: "[COCKPIT] - all-regions - Data visualisation in Grafana partially affected for new projects"

Last update 2025-05-22T16:08:08.456Z

resolved2025-05-22T16:08:08.440Z

This incident has been resolved.

identified2025-05-22T08:37:03.756Z

May 21, 2025

Report: "[DC3] - Public switch issue in room 4-5 s45-d9.dc3, s45-d10-dc3"

Last update 2025-05-21T17:01:00.000Z

Resolved2025-05-21T17:01:00.000Z

This incident has been resolved.

Monitoring2025-05-12T09:33:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-12T09:17:00.000Z

We have detected a switch down in room 4-5 s45-d9.dc3, s45-d10-dc3.Servers in that rack currently have no public network access and are unreachable.12.05.25 00h37 CESTIssue has been forwarded to our team for resolution.

Report: "[Registry] - [fr-par] - Instabilities"

Last update 2025-05-21T16:52:00.000Z

Resolved2025-05-21T16:52:00.000Z

This incident has been resolved.

Monitoring2025-05-05T14:29:00.000Z

As of 2025/05/04 13:00 CEST, the service degradation affecting the container registry has been resolved. The registry has since been operating normally, and our team will continue to monitor it to ensure ongoing stability.

Investigating2025-05-03T19:03:00.000Z

Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.

Report: "[DC2] - Public switch issue in room 203-B rack J5"

Last update 2025-05-21T16:50:00.000Z

Resolved2025-05-21T16:50:00.000Z

This incident has been resolved.

Monitoring2025-05-16T20:07:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-16T14:29:00.000Z

We have detected a switch down in room 203-B rack J5Servers in that rack currently have no public network access and are unreachable.Network team is currently investigating the issue.

Report: "[GAPI] - fr-par - gemma3 and whisperX model unavailable"

Last update 2025-05-21T16:47:00.000Z

Monitoring2025-05-21T16:47:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-21T16:37:00.000Z

We are aware of issues affecting customers of the gemma-3-27b-it model since 15:00. We are currently investigating theses issues.

Report: "[Account] Captcha verification failed"

Last update 2025-05-21T15:05:00.000Z

Resolved2025-05-21T15:05:00.000Z

This incident has been resolved.

Monitoring2025-05-19T16:42:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-19T16:20:00.000Z

No more sign up possible due to captcha error. We are currently investigating

Report: "[DC3] - Public switch issue in room 4-5 s45-d9.dc3, s45-d10-dc3"

Last update 2025-05-21T15:01:21.829Z

resolved2025-05-21T15:01:21.813Z

This incident has been resolved.

monitoring2025-05-12T07:33:53.079Z

A fix has been implemented and we are monitoring the results.

identified2025-05-12T07:17:58.849Z

We have detected a switch down in room 4-5 s45-d9.dc3, s45-d10-dc3. Servers in that rack currently have no public network access and are unreachable. 12.05.25 00h37 CEST Issue has been forwarded to our team for resolution.

Report: "[Registry] - [fr-par] - Instabilities"

Last update 2025-05-21T14:52:22.485Z

resolved2025-05-21T14:52:22.469Z

This incident has been resolved.

monitoring2025-05-05T12:29:39.448Z

investigating2025-05-03T17:03:34.464Z

Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.

Report: "[DC2] - Public switch issue in room 203-B rack J5"

Last update 2025-05-21T14:50:46.133Z

resolved2025-05-21T14:50:46.116Z

This incident has been resolved.

monitoring2025-05-16T18:07:51.920Z

A fix has been implemented and we are monitoring the results.

identified2025-05-16T12:29:22.595Z

We have detected a switch down in room 203-B rack J5 Servers in that rack currently have no public network access and are unreachable. Network team is currently investigating the issue.

Report: "[Account] Captcha verification failed"

Last update 2025-05-21T13:05:25.260Z

resolved2025-05-21T13:05:25.240Z

This incident has been resolved.

monitoring2025-05-19T14:42:37.825Z

A fix has been implemented and we are monitoring the results.

identified2025-05-19T14:20:34.193Z

No more sign up possible due to captcha error. We are currently investigating

May 20, 2025

Report: "[DC2] Public switch issue in DC2 Room 101 Rack A20"

Last update 2025-05-20T06:05:00.000Z

Monitoring2025-05-20T06:05:00.000Z

Swith has been replaced per a new one and all the customer servers seems back for the business.

Investigating2025-05-19T21:35:00.000Z

We have detected that public switch was down in DC2 Room 101 Rack A20.Servers in that rack currently have no network access and are unreachable.

Report: "[DC2] Public switch issue in DC2 Room 101 Rack A20"

Last update 2025-05-20T04:05:45.166Z

monitoring2025-05-20T04:05:45.148Z

Swith has been replaced per a new one and all the customer servers seems back for the business.

investigating2025-05-19T19:35:09.677Z

We have detected that public switch was down in DC2 Room 101 Rack A20. Servers in that rack currently have no network access and are unreachable.

May 19, 2025

Report: "[DC2] - Public switch issue in DC2 Room 101 - s101-g27-13.dc2"

Last update 2025-05-19T16:03:15.112Z

resolved2025-05-19T16:03:15.094Z

This incident has been resolved.

identified2025-05-19T07:11:52.213Z

We are continuing to work on a fix for this issue.

identified2025-05-19T07:11:20.857Z

We have detected a switch down in DC2 Room 101 - s101-g27-13.dc2 Servers in that rack currently have no public network access and are unreachable. =================== Since 17.05.25 01h53 UTC. Issue has been forwarded to our team for resolution.

Report: "[Serverless Jobs] some schedules may execute at unexpected times"

Last update 2025-05-19T08:44:43.190Z

resolved2025-05-19T08:44:43.174Z

The incident has been resolved

monitoring2025-05-09T08:15:16.555Z

The fix has been deployed and we are monitoring the results.

identified2025-05-04T07:48:09.000Z

The issue has been identified and a fix has been prepared, it will be deployed as soon as possible

May 16, 2025

Report: "[Dedibox]-C57/1/DC5 - RPN switch issue"

Last update 2025-05-16T19:22:34.894Z

resolved2025-05-16T19:22:34.881Z

RPN service was unreachable during 11 minutes for the associated servers. Start time : 2025-05-16 16:15 CEST End time : 2025-05-16 16:26 CEST

Report: "[VPC][FR-PAR1] Network disruption"

Last update 2025-05-16T09:35:41.348Z

resolved2025-05-16T09:20:09.464Z

This incident has been resolved.

monitoring2025-05-15T10:31:15.000Z

All products above VPC and Instance have been recovered since 10.30 AM UTC. A public postmortem will be available as soon as possible.

investigating2025-05-15T10:19:01.000Z

Most of impacted products (Instance, Kapsule, LbaaS, Serverless) have recovered since 10:10 UTC, some Load Balancers are still being fixed, our technical team is working on it.

investigating2025-05-15T10:00:23.276Z

We are continuing to investigate this issue.

investigating2025-05-15T09:48:24.534Z

Fully resolved on VPC network side, some products are still impacted.

investigating2025-05-15T09:47:13.550Z

We are continuing to investigate this issue.

investigating2025-05-15T09:46:26.000Z

We encountered an issue with our VPC product. A network outage happened between 09:24 UTC to 09:29 UTC in FR-PAR-1. During this time-frame VPC related services might have been impacted. These related services are Instances, Kubernetes, Load Balancer, Databases, Network, Serverless Jobs. The root cause has been found.

Report: "[VPC][FR-PAR1] DNS Resolution Disruption"

Last update 2025-05-16T09:34:31.904Z

resolved2025-05-16T09:34:31.888Z

This incident has been resolved.

investigating2025-05-15T15:57:18.379Z

Partial VPC DNS loss from 14:33 UTC to 14:36 UTC and from 15:18 UTC to 15:28 UTC. Customers can experience high DNS failures from within VPC during those two timeframes. We are investigating on the root cause. Everything is back to normal.

Report: "[GAPI] [fr-par-1] Generative APIs is down"

Last update 2025-05-16T08:33:21.003Z

resolved2025-05-16T08:33:20.986Z

This incident has been resolved.

investigating2025-05-16T06:49:17.600Z

Since 1:08AM UTC Generative APIs encounter disruption of service. We are actively investigating the issue.

Report: "[SECRET MANAGER][FR-PAR] - Errors in secret creation"

Last update 2025-05-16T08:31:56.499Z

resolved2025-05-16T08:31:56.479Z

This incident has been resolved.

monitoring2025-05-15T16:42:36.105Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-15T15:50:56.656Z

Since around 3:15PM UTC, secret versions cannot be created in the FR-PAR Secret Manager. We are investigating the issue.

Report: "[ELASTIC-METAL] - Rack A30 / Room 7 / DC5 - Device rebooted"

Last update 2025-05-16T07:18:15.298Z

resolved2025-05-16T07:17:52.769Z

EM unreachable from 2025-05-16 05:07 UTC to 05:11 UTC (4 minutes). The associated network device rebooted unexpectedly.

May 15, 2025

Report: "[DC2] Rack H22 block N, block F unreachable."

Last update 2025-05-15T12:07:25.488Z

resolved2025-05-15T12:07:25.471Z

This incident has been resolved.

identified2025-05-13T08:44:11.530Z

PSU issues on rack h22 block F and block N. Some servers may be unreachable. Replacement are in progress.

identified2025-05-12T19:46:45.680Z

RPN service is down on Rack H22 block F.

investigating2025-05-12T10:41:55.996Z

DC2 rack H22 block N, block F unreachable since 11:25 CEST. Analysis in progress.

Report: "[DC3] - Private switch issue in DC3 Room 4-3 : s43-d20.rpn.dc3"

Last update 2025-05-15T12:06:30.163Z

resolved2025-05-15T12:06:30.144Z

This incident has been resolved.

monitoring2025-05-13T08:23:15.010Z

A fix has been implemented and we are monitoring the results.

identified2025-05-12T07:36:41.767Z

We have detected a switch down in Room 4-3 : s43-d20.rpn.dc3. Servers in that rack currently have no <public/private> network access and are unreachable. 11.05.25 00h57 UTC Issue has been forwarded to our team for resolution.

Report: "[DC2] - Public switch issue in room 101 - s101-g27-13"

Last update 2025-05-15T12:05:51.293Z

resolved2025-05-15T12:05:51.276Z

This incident has been resolved.

monitoring2025-05-14T09:08:17.339Z

We are continuing to monitor for any further issues.

monitoring2025-05-14T09:08:12.059Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-12T06:45:07.438Z

We have detected a switch down in room 101 - s101-g27-13. Servers in that rack currently have no public network access and are unreachable. 11.05.25 05h22 UTC Issue has been forwarded to our team for resolution.

Report: "[REDIS][FR-PAR1] Cluster issue"

Last update 2025-05-15T11:03:26.491Z

resolved2025-05-15T11:03:26.472Z

The root cause was due to the VPC incident we encountered this morning. https://status.scaleway.com/incidents/nygwhbpk0sd4 During this time you may have encountered instability on your Redis clusters. Everything is back to normal. If you are still encountering an issue please open a ticket to our support team.

monitoring2025-05-15T10:43:33.318Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-15T10:37:59.000Z

Auto-healing workflows based on monitoring are triggered and rebooted some clusters.

May 12, 2025

Report: "[WEBHOSTING][ELEMENT] - Orders temporarily unavailable on Elements"

Last update 2025-05-12T11:48:48.930Z

resolved2025-05-12T11:48:48.915Z

This incident has been resolved.

identified2025-05-12T09:49:02.387Z

Due to the migration of BookMyName, ordering Web Hosting is currently not possible on Elements. Thank you for your understanding.

Report: "[WEBHOSTING] - pf14-mysql & pf15-mysql are down."

Last update 2025-05-12T09:51:27.858Z

resolved2025-05-12T09:51:27.840Z

This incident has been resolved.

monitoring2025-05-06T07:59:19.999Z

A fix has been implemented and we are monitoring the results.

identified2025-05-06T06:49:59.154Z

The pf14-mysql is up and in monitoring.

identified2025-05-06T06:32:03.814Z

The pf14-mysql & pf15-mysql have been out of service since 8h15 AM. Our engineers are doing their utmost to restore the service as soon as possible.

Report: "[WEBHOSTING] - pf17-mysql is down."

Last update 2025-05-12T09:51:06.958Z

resolved2025-05-12T09:51:06.945Z

This incident has been resolved.

monitoring2025-05-07T10:03:28.384Z

A fix has been implemented and we are monitoring the results.

identified2025-05-07T08:02:58.734Z

The pf17-mysql have been out of service. Our engineers are doing their utmost to restore the service as soon as possible.

May 2, 2025

Report: "[Object Storage] - Checksum error in some client/sdk"

Last update 2025-05-02T19:00:00.000Z

Investigating2025-05-02T19:00:00.000Z

S3 checksum error in some client/sdk, we alway return the full object checksum even when the request is ranged, causing issue in some high-level wrappers that try to compare the range's checksum with the full object one.Full integrity of the objects aren't impacted, and all computed checksum are valid.