Is Scale AI Down Right Now? Check if there is a current outage ongoing.

Scale AI is currently Operational

Last checked 2025-06-14T12:45:54.370Z from Scale AI's official status page

Historical record of incidents for Scale AI

Jan 6, 2025

Report: "Degraded performance"

Last update 2025-01-06T22:11:53.927Z

resolved2025-01-06T22:11:53.914Z

This incident has been resolved.

investigating2025-01-06T19:40:18.122Z

We are continuing to investigate this issue.

investigating2025-01-06T19:34:35.666Z

We are currently investigating this issue.

Apr 26, 2024

Report: "Site Outage"

Last update 2024-04-26T20:01:05.460Z

resolved2024-04-26T20:01:05.444Z

This incident has been resolved.

investigating2024-04-26T19:24:40.884Z

We are currently investigating this issue.

Mar 19, 2024

Report: "Nucleus Degraded Performance"

Last update 2024-03-19T13:22:03.639Z

resolved2024-03-19T13:22:03.621Z

This incident has been resolved.

monitoring2024-03-19T12:37:45.856Z

A fix has been implemented and we are monitoring the results.

investigating2024-03-19T10:08:14.946Z

Nucleus and Data Engine is currently experiencing degraded performance. Pages and queries will take longer to respond than usual.

Jan 16, 2024

Report: "Cloudflare Outage"

Last update 2024-01-16T02:13:41.636Z

resolved2024-01-16T02:13:41.618Z

This incident has been resolved.

investigating2024-01-15T19:55:32.756Z

Confirmed that the issue has been resolved.

investigating2024-01-15T19:55:00.339Z

Cloudflare has implemented a fix and seems to be resolving any certificate issues.

investigating2024-01-15T19:54:20.632Z

We are currently investigating this issue.

Nov 20, 2023

Report: "Donovan Web Application Outage"

Last update 2023-11-20T20:31:22.623Z

resolved2023-11-20T20:31:22.610Z

This incident has been resolved.

monitoring2023-11-20T20:27:09.671Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-20T19:59:31.945Z

We are currently investigating an application issue. We will post updates shortly.

Oct 23, 2023

Report: "Site Outage"

Last update 2023-10-23T20:38:22.731Z

resolved2023-10-23T20:38:22.712Z

This incident has been resolved.

monitoring2023-10-23T20:25:13.240Z

A fix has been implemented and we are monitoring the results.

investigating2023-10-23T19:29:43.579Z

We are currently investigating an issue, some operations are experiencing high latency or are failing.

Sep 19, 2023

Report: "Elevated Error Rate"

Last update 2023-09-19T17:50:25.750Z

resolved2023-09-19T17:50:25.732Z

This incident has been resolved.

monitoring2023-09-19T00:52:26.290Z

We are continuing to monitor for any further issues.

monitoring2023-09-19T00:30:48.351Z

A temporary fix has been implemented and we are monitoring the status of the platform

identified2023-09-18T23:25:45.566Z

We are continuing to work on mitigating the issue. Our website is experiencing a technical issue with the hosting provider. Current ETA for resolution is ~2 hours, or around 6:30 PT.

identified2023-09-18T19:09:07.000Z

We are seeing elevated error rates with our cloud provider. We are currently investigating the issue.

investigating2023-09-18T18:35:05.828Z

We are currently investigating this issue.

May 17, 2023

Report: "Spellbook Application Error"

Last update 2023-05-17T00:27:58.676Z

resolved2023-05-17T00:27:58.662Z

The Spellbook application is fully back up and operational.

identified2023-05-16T23:48:33.123Z

The fix for the deployment is in progress now.

identified2023-05-16T23:12:22.433Z

We have identified a platform issue impacting all Spellbook applications. Applications will not appear in the UI or be available over the API. We are deploying a fix for this issue.

Apr 28, 2023

Report: "Catalog Forge Platform Unresponsive"

Last update 2023-04-28T17:40:47.265Z

resolved2023-04-28T17:40:47.254Z

This incident has been resolved.

monitoring2023-04-28T15:59:11.785Z

A fix has been implemented and we are monitoring the results.

investigating2023-04-28T14:26:28.456Z

We are currently investigating this issue.

Mar 30, 2023

Report: "ML Pod Startup Failures"

Last update 2023-03-30T17:19:31.690Z

resolved2023-03-30T14:30:00.000Z

There was an outage with a service that manages the metadata for models from 7:06am PT to 7:50am PT. It prevented model services from starting up new pods. ML services that received security updates, deployed a new version, or attempted to scale up were impacted. There was an additional 8 to 12 minutes of service degradation after restoring the impacted ML services to catch up on missed requests.

Mar 11, 2023

Report: "Site Outage"

Last update 2023-03-11T12:34:34.165Z

resolved2023-03-11T12:34:34.152Z

This incident has been resolved.

monitoring2023-03-11T12:20:44.574Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-11T10:58:24.968Z

We are currently investigating this issue.

Mar 4, 2023

Report: "Elevated latencies"

Last update 2023-03-04T01:41:20.737Z

resolved2023-03-04T01:41:20.722Z

This incident has been resolved.

monitoring2023-03-04T00:15:36.616Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-03T23:59:09.371Z

We are currently investigating this issue.

Mar 3, 2023

Report: "Elevated API Error Rates"

Last update 2023-03-03T02:45:06.710Z

resolved2023-03-03T02:45:06.696Z

This incident has been resolved.

investigating2023-03-03T01:30:13.000Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Jan 27, 2023

Report: "Catalog Forge slow or unresponsive"

Last update 2023-01-27T20:57:12.815Z

resolved2023-01-27T20:57:12.802Z

This incident has been resolved.

monitoring2023-01-27T20:42:47.843Z

A fix has been implemented and we are monitoring the results.

investigating2023-01-27T19:31:25.000Z

We are currently investigating this issue.

Dec 30, 2022

Report: "Degraded Site Performance"

Last update 2022-12-30T23:35:21.345Z

resolved2022-12-30T00:32:59.000Z

This incident has been resolved.

monitoring2022-12-29T22:36:31.518Z

A fix has been implemented and we are monitoring the results.

identified2022-12-29T11:57:06.000Z

Many users may still be experiencing slow application loading times and less responsiveness. We have identified that our database has been experiencing internal issues and are continuing to work to resolve them. We have made efforts to mitigate the impact caused and have tuned our database to optimize for the current situation.

investigating2022-12-29T07:08:16.685Z

We are currently investigating this issue.

Dec 29, 2022

Report: "ML Inference Failures"

Last update 2022-12-29T21:03:00.802Z

resolved2022-12-29T19:00:00.000Z

Networking issue with ML infra.

Dec 1, 2022

Report: "Platform slow or unresponsive"

Last update 2022-12-01T12:27:32.626Z

resolved2022-12-01T12:27:32.612Z

This incident has been resolved.

monitoring2022-12-01T12:13:27.157Z

We are continuing to monitor for any further issues.

monitoring2022-12-01T11:52:34.277Z

A fix has been implemented and we are monitoring the results.

investigating2022-12-01T11:41:15.720Z

We are continuing to investigate this issue.

investigating2022-12-01T08:42:35.932Z

We are currently investigating this issue.

Nov 27, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-11-27T14:09:06.522Z

resolved2022-11-27T14:09:06.506Z

This incident has been resolved.

investigating2022-11-27T13:24:03.581Z

We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

Nov 23, 2022

Report: "Platform slow or unresponsive"

Last update 2022-11-23T18:15:21.079Z

resolved2022-11-23T18:15:21.064Z

Incident has been resolved.

investigating2022-11-23T17:06:33.517Z

We are continuing to investigate this issue.

investigating2022-11-23T17:04:52.941Z

We are currently investigating this issue.

Nov 10, 2022

Report: "Degraded performance"

Last update 2022-11-10T19:01:35.509Z

resolved2022-11-10T19:01:35.495Z

This incident has been resolved.

monitoring2022-11-10T18:45:06.742Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-10T13:38:33.301Z

We are currently investigating an issue with our asynchronous jobs.

Nov 5, 2022

Report: "Site Outage"

Last update 2022-11-05T05:00:16.551Z

resolved2022-11-05T05:00:16.536Z

This incident has been resolved.

investigating2022-11-05T02:13:50.257Z

We are continuing to investigate this issue.

investigating2022-11-05T01:54:13.711Z

We are currently investigating the issue.

Nov 1, 2022

Report: "Site Outage"

Last update 2022-11-01T01:50:21.378Z

resolved2022-11-01T01:50:21.364Z

This incident has been resolved.

monitoring2022-11-01T01:40:05.256Z

We are starting to see signs of recovery and are monitoring for issues.

investigating2022-11-01T00:22:41.137Z

We are currently investigating an issue, jobs may be affected across all build types.

Oct 14, 2022

Report: "Error processing signed S3 attachment URLs"

Last update 2022-10-14T19:38:39.229Z

resolved2022-10-14T18:00:00.000Z

A fix has been implemented and we are monitoring the results.

Oct 13, 2022

Report: "ML Infrastructure Latency Issues"

Last update 2022-10-13T04:45:39.956Z

resolved2022-10-13T04:45:39.944Z

This incident has been resolved.

monitoring2022-10-13T04:34:18.661Z

A fix has been implemented and we are monitoring the results.

identified2022-10-13T02:34:15.319Z

The issue has been identified and a fix is being implemented.

investigating2022-10-13T00:01:25.362Z

We are currently investigating this issue.

Oct 10, 2022

Report: "Site incident"

Last update 2022-10-10T19:23:11.166Z

resolved2022-10-10T19:23:11.154Z

This incident has been resolved.

monitoring2022-10-10T18:47:58.558Z

We are continuing to monitor for any further issues.

monitoring2022-10-10T18:33:53.974Z

A fix has been implemented and we are monitoring the results.

investigating2022-10-10T18:28:26.580Z

We are continuing to investigate this issue.

investigating2022-10-10T17:20:02.563Z

We are currently investigating this issue.

Oct 5, 2022

Report: "Platform slow or unresponsive"

Last update 2022-10-05T16:10:31.005Z

resolved2022-10-05T16:10:30.991Z

This incident has been resolved.

monitoring2022-10-05T15:25:28.616Z

A fix has been implemented and we are monitoring the results.

investigating2022-10-05T14:55:31.694Z

We are currently investigating this issue.

Sep 15, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-09-15T23:05:04.535Z

resolved2022-09-15T22:29:03.000Z

Scale AI is now operational

investigating2022-09-15T22:24:34.045Z

We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

May 21, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-05-21T01:39:53.298Z

resolved2022-05-21T01:39:53.282Z

This incident has been resolved.

monitoring2022-05-21T01:21:35.314Z

A fix has been implemented and we are monitoring the results.

identified2022-05-21T01:08:54.569Z

The issue has been identified and a fix is being implemented.

investigating2022-05-21T00:50:22.833Z

We are currently investigating this issue.

Apr 22, 2022

Report: "Increased site latency & error rate"

Last update 2022-04-22T03:40:04.439Z

resolved2022-04-22T03:40:04.425Z

This incident has been resolved.

monitoring2022-04-22T03:21:28.763Z

A fix has been implemented and we are monitoring the results.

identified2022-04-22T03:01:50.563Z

We are continuing to work on a fix for this issue.

identified2022-04-22T02:17:54.106Z

The issue has been identified and a fix is being implemented.

Apr 18, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-04-18T19:20:45.322Z

resolved2022-04-18T19:20:45.305Z

This incident has been resolved.

monitoring2022-04-18T19:07:55.666Z

A fix has been implemented and we are monitoring the results.

identified2022-04-18T19:03:34.156Z

The issue has been identified and a fix is being implemented.

investigating2022-04-18T18:44:27.386Z

We are actively working with our underlying service providers to resolve the issues impacting Scale's service.

investigating2022-04-18T17:57:31.333Z

We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue and its potential impact.

Apr 15, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-04-15T22:16:01.110Z

resolved2022-04-15T22:16:01.095Z

This incident has been resolved.

monitoring2022-04-15T21:57:44.085Z

A fix has been implemented and we are monitoring the results.

identified2022-04-15T21:35:54.561Z

We are continuing to work with our underlying service providers to resolve the issues impacting Scale's service.

identified2022-04-15T21:00:29.468Z

We are actively working with our underlying service providers to resolve the issues impacting Scale's service.

investigating2022-04-15T20:09:33.863Z

We are continuing to investigate the issue.

investigating2022-04-15T18:20:54.674Z

We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

Report: "Platform Slow or Unresponsive"

Last update 2022-04-15T03:00:29.136Z

resolved2022-04-15T03:00:29.121Z

This incident has been resolved.

monitoring2022-04-15T02:21:28.408Z

A fix has been implemented and we are monitoring the results.

investigating2022-04-15T01:35:43.935Z

We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

Apr 4, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-04-04T06:41:27.138Z

resolved2022-04-04T06:41:27.125Z

This incident has been resolved.

monitoring2022-04-04T06:36:27.003Z

We are continuing to monitor for any further issues.

monitoring2022-04-04T04:37:43.000Z

Site is unstable again and we're trying to implement a fix

monitoring2022-04-04T03:38:13.893Z

A fix has been implemented and we are monitoring the results.

investigating2022-04-04T00:55:17.785Z

We are currently investigating this issue.

Mar 4, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-03-04T23:52:02.244Z

resolved2022-03-04T23:52:02.230Z

This incident has been resolved.

monitoring2022-03-04T23:51:58.880Z

We are continuing to monitor for any further issues.

monitoring2022-03-04T22:39:55.768Z

A fix has been implemented and we are monitoring the results.

identified2022-03-04T22:03:50.662Z

The issue has been identified and a fix is being implemented.

investigating2022-03-04T22:00:11.542Z

We are currently investigating this issue.

Feb 28, 2022

Report: "Platform Slow or Unresponsive"

Last update 2022-02-28T22:49:33.001Z

resolved2022-02-28T22:49:32.986Z

This incident has been resolved.

monitoring2022-02-28T22:15:15.885Z

A fix has been implemented and we are monitoring the results.

identified2022-02-28T20:46:13.686Z

The issue has been identified and a fix is being implemented.

investigating2022-02-28T19:00:09.000Z

We are currently investigating this issue.

Feb 15, 2022

Report: "Platform availability issues"

Last update 2022-02-15T14:31:48.545Z

resolved2022-02-15T14:29:30.598Z

This incident has been resolved.

monitoring2022-02-15T14:24:45.141Z

A fix has been implemented and we are monitoring the results.

investigating2022-02-15T14:17:39.166Z

We are continuing to investigate this issue.

investigating2022-02-15T14:16:58.291Z

We are continuing to investigate this issue.

investigating2022-02-15T13:23:18.000Z

We are currently investigating this issue.

Feb 11, 2022

Report: "Platform availability issues"

Last update 2022-02-11T22:25:42.251Z

resolved2022-02-11T21:45:45.000Z

This incident has been resolved.

investigating2022-02-11T21:00:38.000Z

We are currently investigating this issue.

Jan 29, 2022

Report: "Platform Outage"

Last update 2022-01-29T00:57:42.902Z

resolved2022-01-29T00:57:42.887Z

We have identified an issue related to database index performance. We have completed deploying a fix for this issue. The platform is up and running with non-elevated error rates.

investigating2022-01-29T00:41:16.786Z

The platform is experiencing a degraded service level and we are continuing to investigate. API and Website error rates are elevated.

monitoring2022-01-29T00:24:24.317Z

The platform has recovered. We are actively monitoring and root causing the issue.

investigating2022-01-29T00:20:38.298Z

We are currently experiencing a platform outage. All services are impacted, including the Scale Dashboard, API, and associated services. We are currently reviewing this issue.

Dec 25, 2021

Report: "Elevated error rates & increased latency"

Last update 2021-12-25T14:49:24.248Z

resolved2021-12-25T14:49:24.232Z

This incident has been resolved.

monitoring2021-12-25T14:43:24.607Z

A fix has been implemented and we are monitoring the results.

identified2021-12-25T14:24:12.276Z

The issue has been identified and a fix is being implemented.

investigating2021-12-25T14:10:21.671Z

We are continuing to investigate this issue.

investigating2021-12-25T14:09:52.614Z

We are currently investigating this issue.

Dec 15, 2021

Report: "Elevated error rates"

Last update 2021-12-15T17:25:48.418Z

resolved2021-12-15T12:15:05.000Z

This incident has been resolved.

identified2021-12-15T10:12:37.000Z

We are experiencing elevated error rates across the platform

Nov 13, 2021

Report: "Platform Slow or Unresponsive"

Last update 2021-11-13T01:08:01.797Z

resolved2021-11-13T01:00:54.000Z

This incident has been resolved.

monitoring2021-11-13T00:45:42.000Z

A fix has been implemented and we are monitoring the results.

investigating2021-11-13T00:15:23.000Z

We are currently investigating this issue.

Nov 5, 2021

Report: "Nucleus Database Offline"

Last update 2021-11-05T07:55:41.544Z

resolved2021-11-05T07:55:41.531Z

This incident has been resolved.

identified2021-11-05T07:55:02.956Z

We are continuing to work on a fix for this issue.

identified2021-11-05T06:21:22.556Z

The upgrade appears stuck. We're restoring the database.

Oct 29, 2021

Report: "Intermittent site errors"

Last update 2021-10-29T05:11:01.928Z

resolved2021-10-29T05:11:01.914Z

This incident has been resolved.

monitoring2021-10-29T02:15:24.408Z

We are continuing to monitor for any further issues.

monitoring2021-10-29T02:15:07.740Z

A fix has been implemented and we are monitoring the results.

identified2021-10-29T01:35:03.024Z

The issue has been identified and a fix is being implemented.

Oct 14, 2021

Report: "Site down"

Last update 2021-10-14T00:22:29.965Z

resolved2021-10-14T00:21:49.000Z

This incident has been resolved at 4:56PM PST

investigating2021-10-13T23:41:29.223Z

We are investigating the issue.

investigating2021-10-13T23:41:16.293Z

Site is not accessible around 3:55PM PST

investigating2021-10-13T23:40:34.210Z

We are currently investigating this issue.

Sep 16, 2021

Report: "Platform Slow or Unresponsive"

Last update 2021-09-16T18:22:37.279Z

resolved2021-09-16T09:15:43.000Z

This incident has been resolved.

monitoring2021-09-16T09:10:39.813Z

A fix has been implemented and we are monitoring the results.

identified2021-09-16T08:09:12.656Z

The issue has been identified and a fix is being implemented.

monitoring2021-09-16T05:56:16.373Z

A fix has been implemented and we are monitoring the results.

investigating2021-09-16T05:39:34.558Z

We are currently investigating this issue.

Sep 15, 2021

Report: "Platform Slow or Unresponsive"

Last update 2021-09-15T16:00:17.000Z

resolved2021-09-15T09:00:55.000Z

This incident has been resolved.

monitoring2021-09-15T08:34:28.442Z

A fix has been implemented and we are monitoring the results.

identified2021-09-15T07:55:40.947Z

The issue has been identified and a fix is being implemented.

investigating2021-09-15T06:13:08.134Z

We are currently investigating this issue.

Sep 14, 2021

Report: "Platform Slow or Unresponsive"

Last update 2021-09-14T10:30:00.568Z

resolved2021-09-14T10:30:00.551Z

This incident has been resolved.

monitoring2021-09-14T10:00:52.064Z

A fix has been implemented and we are monitoring the results.

identified2021-09-14T10:00:45.851Z

The issue has been identified and a fix is being implemented.

investigating2021-09-14T09:45:45.933Z

We are currently investigating this issue.

Sep 9, 2021

Report: "Platform Slow or Unresponsive"

Last update 2021-09-09T05:02:31.703Z

resolved2021-09-09T05:02:31.690Z

This incident has been resolved.

monitoring2021-09-09T04:07:01.892Z

A fix has been implemented and we are monitoring the results.

investigating2021-09-09T03:32:25.000Z

We are currently investigating this issue. Instability starts around 7:15PM PST

Sep 7, 2021

Report: "Platform Slow or Unresponsive"

Last update 2021-09-07T05:31:03.752Z

resolved2021-09-07T05:31:03.740Z

This incident has been resolved.

monitoring2021-09-07T04:52:33.807Z

We've identified the cause and error rate has returned to normal around 9:40PM. We'll keep monitoring the issue.

investigating2021-09-07T04:39:32.234Z

We are seeing significantly higher latencies around 9PM and are investigating.

Aug 7, 2021

Report: "Platform Slow or Unresponsive"

Last update 2021-08-07T15:44:24.730Z

resolved2021-08-07T15:44:24.714Z

This incident has been resolved.

monitoring2021-08-07T05:18:19.704Z

A fix has been implemented and we are monitoring the results.

investigating2021-08-07T02:54:45.421Z

We are currently investigating this issue.