Is Savvas System Health Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

The issue has been identified and a fix is in process

We are continuing to investigate this issue.

There is an infinite loading screen when trying to log in to dashboard.outlier.org, partners.outlier.org, or the internal Outlier admin dashboard.

A fix has been implemented and we are monitoring results.

The issue has been identified and a fix is in process

We are continuing to investigate this issue.

There is an infinite loading screen when trying to log in to dashboard.outlier.org, partners.outlier.org, or the internal Outlier admin dashboard.

This incident is resolved. Savvas Realize is fully operational.

Our team is working to resolve a technical issue that is impacting users' ability to access Realize. We will restore service as soon as possible.

This incident is resolved. Savvas Realize is fully operational.

Our team is working to resolve a technical issue that is impacting users' ability to access Realize. We will restore service as soon as possible.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

SuccessMaker is undergoing a system upgrade, which is scheduled from May 22nd, 8PM ET to May 23rd, 12AM ET. Customers may experience 40 minutes of downtime as a result of this update.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Teachers using Single Sign-On to log into the Outlier LMS from Realize become stuck during the registration process and are unable to access the LMS. This issue only affects teachers without existing Outlier accounts. Our team is investigating the issue and will remedy as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Teachers using Single Sign-On to log into the Outlier LMS from Realize become stuck during the registration process and are unable to access the LMS. This issue only affects teachers without existing Outlier accounts. Our team is investigating the issue and will remedy as soon as possible.

This issue is resolved.

Our team is actively monitoring and maintaining Realize system health while we work in parallel to implement a permanent fix for the issue that impacted page loading earlier today.

We are investigating an issue reported by some users that the Classes page and other pages in Realize are not loading properly. We are reviewing this and will will share updates as soon as possible.

This incident has been resolved.

Our team has continued to work on this issue but the issue still persists. We will be working on deploying a correction as soon as possible.

Our team is aware of an issue being reported that PDF content is slow to load or fails to open. We are actively working to fix this issue and will update you here on the status site when resolved. We apologize for this inconvenience.

This incident has been resolved.

Realize users may see an issue where it appears there are no standards aligned to content in their program. We are working to address this issue as quickly as possible so that standards will begin to function as usual.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Golden Gate University Degrees+ students are unable to access their courses. This incident only affects Golden Gate University Degrees+ students.

We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly. Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.

Please be advised that some customers are reporting delays in EasyBridge roster updates due to the nightly ingestion process failing. Our team is investigating the root cause of this issue and is working to resolve it as quickly as possible.

This incident has been resolved.

Customers may experience delays when creating or modifying user accounts in the rostering process. We are actively working the issue. No data has been lost. If you encounter an error, please wait 24 hours then check to see if the issue has been resolved prior to resubmitting rostering data.

We have resolved the issue.

Realize is currently experiencing performance issues and slowness in response times. Our team is investigating this issue and will correct as soon as possible.

This issue is resolved.

Realize is not loading content and functionality properly for some users. Our team is actively investigating the issue.

This incident has been resolved.

A small subset of customers may be experiencing issues with audio and video playback in some Realize eText content. Our team is actively investigating the issue and will work to resolve this as quickly as possible.

This incident has been resolved.

Update: Our web service provider is experiencing an issue which is impacting Savvas Realize as well as many sites across the Web. We are working directly with them to restore our services as quickly as possible. Users might see slow performance or non-responsive pages in Realize under Browse and Search until this issue is resolved.

Some customers may experience slowness or incomplete page loads when accessing Realize content. Our team is investigating the issue and will work to resolve as quickly as possible.

We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly. Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.

We would like to provide an update on the nightly file ingestion issue. While the majority of districts have not been affected, we are aware that several districts experienced issues with their roster updates. The root causes of these issues have been identified, and our teams are actively working on releasing a fix. In the meantime, we have re-enabled the nightly file ingestion process for all districts. Our teams will continue to closely monitor the nightly ingestion process to ensure stable performance while we address the underlying issues. Thank you for your patience and partnership while we work through this.

We are currently investigation an issue with our nighty file ingestion process. As a result, file ingestions have been temporarily disabled while we work to identify the root cause and a solution. During this time class data and rosters will not be updated from a student information system (SIS) integration. Our teams are working diligently to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Users are experiencing sync issues when attempting to assign a Math Screener and Diagnostic Assessment.

This incident has been resolved.

This issue will be fixed with a release beginning at 7pm ET this evening. Customers may experience a 3-5 minute outage during this time.

Some students are erroneously receiving the message "Sorry, there are too many students working in SuccessMaker right now" and are unable to access their assignment. We are currently investigating this issue.

This incident has been resolved.

Our team is receiving reports of latency when creating or modifying user accounts in the rostering process. We are actively working the issue. No data has been lost. If you encounter an error, please wait 24 hours then check to see if the issue has been resolved prior to resubmitting rostering data.

This incident has been resolved.

Due to a global technology issue, the data sync that updates SuccessMaker Reports for Administrators and Admin Dashboard Data are impacted and will be delayed. As a result Admins may not see the latest data on their reports and dashboard. Our team is working to correct the issue as soon as possible. Other features for admins, teachers and students within SuccessMaker are not impacted by this and are operating normally.

This incident has been resolved.

Due to a global technology issue, the data sync that updates Realize Reports for Administrators is impacted and will be delayed. As a result admins might not see the latest student performance data in their reports. Our team is working to correct the issue as soon as possible. Other features for admins, teachers and students within the Realize ecosystem are not impacted and operating normally.

This issue has been resolved.

Our team identified the root cause of the issue, and we continue to work at this to provide a fix as soon as possible.

Our team is investigating an issue where content is not loading as expected for some of our courses. Users might see a spinner instead of content. We apologize for this issue and are working to resolve it as soon as possible.

This incident has been resolved.

Users may encounter a spinning wheel when loading some content items in Realize. Our team is reviewing this issue and will fix as soon as possible.

This issue has been resolved.

Our team is investigating an issue that is currently disrupting integrations between the Realize LMS Integration Service and third party Learning Management Systems such as Canvas, Schoology, Buzz, etc. We appreciate your patience as we work quickly to resolve this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Some users might be experiencing slowness when logging into Realize. Our team is actively troubleshooting the issue and we will post updates here as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

Users may see intermittent issues in Realize. Our team is investigating and will work to resolve quickly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

Administrators using the Send or Schedule feature in Realize Reports to send data to a Google Drive may experience an issue where the file sent does not contain the expected data and instead looks like HTML format. Files sent via email or SFTP continue to operate as expected and we recommend using these delivery options until this issue is resolved.

This incident has been resolved.

Our team is actively fixing an issue that arose today wherein a small percentage of students might see a different assessment than what the teacher assigned. If this happens, please have your student pause work and don't start the assessment. Our team is working on fixing this issue as soon as possible.

This incident has been resolved.

Teachers and Students may experience latency and/or error messages when trying to access a Realize Assignment. Our team is actively looking into this issue.

This incident has been resolved.

Administrators logging into Realize Reports for the first time are unable to access the platform and see a looping error message. Our teams are actively working on a fix. We apologize for the inconvenience

Our team has corrected this issue.

Our team is currently investigating reports of intermittent errors with assessments in Realize. We are actively troubleshooting the issue now and will provide updates as available.

This incident has been resolved.

Our development team has observed some intermittent issues with content loading inside Savvas Realize. Customers may sometimes experience issues with playing videos to completion, or completing downloads for some content types. Teams are actively working to resolve this issue. We apologize for the inconvenience.

This incident has been resolved.

Realize Reports is experiencing data processing delays that may impact data in reports 9/1/23 and later. The team has identified the issue and is working on a fix.

Our team implemented a fix for this issue and assessments are loading again as expected.

Our team is receiving new reports of slow loading assessments. We are actively troubleshooting the issue.

This incident has been resolved.

This issue has been resolved and assessments are loading normally.

We are investigating reports of slow loading assessments.

This incident has been resolved.

Assessments are not loading for some users right now. Our team is reviewing and will resolve as soon as possible.

This incident has been resolved.

The Realize Reports development team has identified the issue and is actively working to resolve this issue and will update the page here with any status updates.

The Realize Reports development team is aware that some users may not be able to access their MSDA/LSDA dashboards at this time. The team is actively working to resolve this issue and will update the page here with any status updates.

This incident has been resolved.

This issue has been resolved.

The Realize development team is aware that some users may not be able to access assessments in Realize at this time. The team is actively working to resolve this issue and will update the page here with any status updates.

We have identified the issue. There is no data loss and the fix is expected to push to production by this Thursday night 6/29/2023.

Some users are reporting content missing from My Library and Playlists within Realize. Our teams are aware and actively working to troubleshoot the issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

There is currently an issue external to Savvas that is impacting Realize performance. We are working with the external vendor to have the issue resolved as soon as possible. Users might experience interruptions or degradation of our service during this incident.

This incident has been resolved.

Some enVision Mathematics teachers are reporting an error message when trying to assign content to students. Our team has identified the root cause for the issue and we are working to correct it as quickly as possible.

This incident has been resolved.

Some teachers are reporting an error message when trying to assign content to students. Our team is actively investigating this issue.

This incident has been resolved.

We have identified the source of the issue and are working to resolve this as soon as possible. Please note that the issue impacts other assessments items beyond only drag and drop items

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

Our team is actively troubleshooting an issue that is preventing users from logging into Realize. We will post updates here as soon as possible.

This incident has been resolved.

We are aware of an issue where some administrators may be unable to access Realize Reports from the EasyBridge console. While our teams are working to resolve this issue, administrators can navigate directly to Realize Reports via https://realizereports.com.

This incident has been resolved.

Please be advised that some customers are reporting EasyBridge roster updates issues. Our team is looking into this as quickly as possible.

A fix has been deployed to resolve the SuccessMaker login issue. If you still see a login error, please clear your browser cache settings.

We are aware that for EasyBridge Basic customers, attempting to log into SuccessMaker via your district URL is resulting in an invalid username and password error. Our Savvas SuccessMaker team is actively working to resolve the issue.

The release of TextHelp Read & Write Toolbar for Google Chrome version 2.1.32 has resolved this issue. Most Chrome extensions are set to auto-update, but if you continue to experience issues, please the Chrome Web Store and ensure that you are using the latest version of this extension from TextHelp systems.

We are currently investigating an issue that appears to only impact users of the TextHelp Read&Write for Google Chrome™ extension. Savvas Realize users have reported intermittent assessment issues. Savvas SuccessMaker users have reported intermittent error messages. We are working with TextHelp to resolve this issue as soon as possible.

Our team resolved the latency issue and Realize is operating normally.

We are investigating an issue that is causing some users to experience slower performance on Realize.