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Last checked 2025-06-14T13:02:54.318Z from Satori's official status page

Historical record of incidents for Satori

Jun 12, 2025

Report: "Dashboards, audit logs and report are unavailable"

Last update 2025-06-12T19:50:08.549Z

identified2025-06-12T19:50:08.546Z

This issue is caused by an ongoing outage in Google BigQuery, which is the backend service we use for storing audit logs.

Report: "Configuration propagation issue"

Last update 2025-06-12T18:23:11.126Z

investigating2025-06-12T18:23:11.122Z

Our monitoring systems have detected issues in propagating configurations to some DACs which may impact some customers. We are investigating and will share an update shortly.

Jun 11, 2025

Report: "Inventory updated are not sent to management console"

Last update 2025-06-11T12:22:20.524Z

investigating2025-06-11T12:22:20.522Z

We are currently investigating this issue.

May 21, 2025

Report: "Query Execution Issues"

Last update 2025-05-21T10:49:43.212Z

resolved2025-05-21T10:49:43.198Z

This incident has been resolved.

monitoring2025-05-21T09:48:38.434Z

A fix has been implemented and we are monitoring the results.

identified2025-05-21T09:17:49.051Z

The issue has been identified and a fix is being implemented.

investigating2025-05-21T09:04:51.934Z

We are investigating unexpected errors that may prevent users from running queries on data stores.

Report: "Query Execution Issues"

Last update 2025-05-21T05:49:00.000Z

Resolved2025-05-21T05:49:00.000Z

This incident has been resolved.

Monitoring2025-05-21T04:48:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-21T04:17:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-21T04:04:00.000Z

We are investigating unexpected errors that may prevent users from running queries on data stores.

Mar 26, 2025

Report: "Snowsight access via privatelink"

Last update 2025-03-26T21:01:29.255Z

resolved2025-03-26T21:01:29.237Z

This incident has been resolved.

monitoring2025-03-25T21:23:34.090Z

The observed issues does not seem to originate from Satori, we will continue to monitor.

investigating2025-03-25T20:38:27.128Z

We have observed issues logging into snowsight via on a privatelink setup, currently working to identify the root cause.

Dec 12, 2024

Report: "Snowflake Login Issue"

Last update 2024-12-12T10:11:35.866Z

resolved2024-12-12T10:11:35.849Z

This incident has been resolved. Customers who use the customer-hosted version of Satori should upgrade to v1.2449.2 to mitigate the issue.

monitoring2024-12-12T08:02:02.203Z

The fix for customer-hosted DAC is available in version 1.2449.2. Snowflake customers should plan to upgrade to this version to avoid being impacted by the issue.

identified2024-12-12T07:41:16.479Z

The issue has been identified, and a fix was provided to Satori SaaS. A fix for customer-hosted DACs will be released shortly.

investigating2024-12-12T06:07:29.119Z

We identified an issue with login to Snowsight on some accounts.

Jun 6, 2024

Report: "DAC partially responsive"

Last update 2024-06-06T16:44:13.479Z

resolved2024-06-06T16:44:13.448Z

This incident has been resolved.

monitoring2024-06-06T15:55:37.567Z

A fix has been implemented and we are monitoring the results.

identified2024-06-06T15:45:10.930Z

The issue has been identified and a fix is being implemented.

investigating2024-06-06T15:01:44.416Z

We are currently investigating this issue.

Apr 25, 2024

Report: "Snowflake CSV Download Issue"

Last update 2024-04-25T11:10:50.686Z

resolved2024-04-25T11:10:50.669Z

Dear Customers, The issue regarding Snowflake CSV downloads has been successfully resolved. Our team has implemented a fix to address the difficulties of maintaining security features during CSV downloads. To ensure a seamless experience and to avoid encountering this bug in the future, we highly recommend upgrading to build 1.2417.3. This version contains the necessary updates and enhancements to mitigate any similar issues. Thank you for your patience and understanding throughout this process. If you have any more questions or concerns, please don't hesitate to contact our support team.

investigating2024-04-24T12:43:13.280Z

We are continuing to investigate this issue.

investigating2024-04-24T12:41:03.199Z

Dear Customers, We are investigating an issue with CSV downloads from Snowflake, which are impacting both our SaaS and on-premises deployments. While we work on fixing this issue, we recommend using the Snowflake query history page as an alternative method for downloading CSV files. We apologize for any trouble this may cause and appreciate your patience as we work to resolve this issue as soon as possible.

Jan 11, 2024

Report: "Snowflake failure when attempting to log into Snowsight"

Last update 2024-01-11T13:31:06.536Z

resolved2024-01-11T13:31:06.520Z

This incident has been resolved.

investigating2024-01-11T13:30:24.428Z

We are continuing to investigate this issue.

investigating2024-01-11T13:29:21.710Z

Fix is now available for on-premises customers (version 1.2401.7), the issue does not impact private-link based connections to snowflake.

investigating2024-01-11T12:52:13.209Z

Fix has been deployed into our SaaS DACs

investigating2024-01-11T09:58:27.516Z

Issue was identified, we are currently working on a fix.

investigating2024-01-11T09:27:53.818Z

We are continuing to investigate this issue

investigating2024-01-11T07:39:49.000Z

We are looking into Snowflake failure when attempting to log into Snowsight. Classic UI login is functioning as expected: https://SATORI_DOMAIN/console/login?disableDirectLogin=true

Oct 21, 2023

Report: "Snowflake SSO issue on AWS region ap-northeast-1"

Last update 2023-10-21T18:42:52.520Z

resolved2023-10-21T18:42:52.506Z

The incident has been resolved

investigating2023-10-21T18:42:12.930Z

We are continuing to investigate this issue.

investigating2023-10-21T07:45:14.573Z

We received reports that logging in to Snowsight via SSO with AWS region ap-northeast-1 is not working for some customers. The team is investigating.

Oct 9, 2023

Report: "Snowflake SSO with AzureAD"

Last update 2023-10-09T21:21:47.857Z

resolved2023-10-09T21:21:47.842Z

This incident has been resolved.

identified2023-10-09T20:13:23.829Z

The team identified the error and is working on a fix.

investigating2023-10-09T19:49:07.011Z

We received reports that logging in to Snowflake via SSO with AzureAD is not working for some customers. The team is investigating, we will issue an update in an hour.

Aug 23, 2022

Report: "Identified issue logging in to Snowflake UI via Satori"

Last update 2022-08-23T08:03:38.105Z

resolved2022-08-22T20:25:07.000Z

This incident has been resolved.

monitoring2022-08-22T20:24:29.172Z

A fix has been implemented and we're monitoring the situation

investigating2022-08-22T19:53:20.894Z

We are currently investigating the issue

Jun 21, 2022

Report: "An outage on our authentication provider is affecting the availability of the Satori management console"

Last update 2022-06-21T09:37:31.799Z

resolved2022-06-21T09:37:31.785Z

This incident has been resolved.

monitoring2022-06-21T07:40:39.960Z

An outage on our authentication provider is affecting the availability of the Satori management console. We are monitoring the situation.

Dec 22, 2021

Report: "AWS US East 1 Loss of Power"

Last update 2021-12-22T15:36:28.435Z

resolved2021-12-22T15:36:28.419Z

This incident has been resolved.

monitoring2021-12-22T15:03:45.659Z

AWS report that power has been fully restored. We are monitoring the situation.

identified2021-12-22T13:30:44.000Z

We are observing high error rates from customer-hosted DACs on AWS us-east-1. The root cause is a confirmed loss of power in one of the AWS datacenters in the region, which affects one of the availability zones. The issue is not expected to impact user access to Satori-protected data stores in multi-availability zone deployments. Satori SaaS DAC on us-east-1 is not deployed on the affected availability zone.

Dec 15, 2021

Report: "Network Connectivity Issues"

Last update 2021-12-15T16:35:00.270Z

resolved2021-12-15T16:35:00.244Z

This incident has been resolved.

monitoring2021-12-15T16:19:05.624Z

AWS is reporting a full recovery of networking connectivity. Satori monitoring is not showing any issues.

identified2021-12-15T16:12:19.942Z

AWS has confirmed the networking connectivity issue. Partial connectivity has been restored.

identified2021-12-15T15:53:12.659Z

Update: some customers are reporting an issue connecting to the management console as well. We identified a network connectivity issue with the underlying cloud providers which affects several of their services. We are monitoring the situation and updates from the cloud providers and report as we know more.

investigating2021-12-15T15:38:46.678Z

Our monitoring indicates network connectivity issues to several DACs on AWS and GCP. The team is investigating.

Nov 17, 2021

Report: "Google Cloud Outage"

Last update 2021-11-17T04:26:16.127Z

resolved2021-11-17T04:26:16.113Z

This incident has been resolved.

monitoring2021-11-16T18:15:06.000Z

We are continuing to monitor for any further issues.

monitoring2021-11-16T18:11:49.040Z

The GCP outage is resolved and the console is back up. We are monitoring the situation.

identified2021-11-16T18:00:01.675Z

An outage on Google Cloud Platform is affecting the availability of the Satori management console. We are monitoring the situation.

Oct 28, 2021

Report: "Snowflake worksheets are not loading in the Snowflake UI"

Last update 2021-10-28T00:02:37.528Z

resolved2021-10-28T00:02:37.509Z

This incident has been resolved.

monitoring2021-10-27T23:37:33.381Z

A fix has been implemented and we are monitoring the results.

identified2021-10-27T22:48:34.299Z

The engineering team has identified the issue and is working on a fix.

Oct 5, 2021

Report: "TLS Certificate Issue"

Last update 2021-10-05T13:11:25.810Z

resolved2021-10-05T13:11:25.792Z

This incident has been resolved.

identified2021-10-05T12:41:29.022Z

We identified the root cause of the issue and are rolling out a fix.

investigating2021-10-05T12:33:07.290Z

We received reports of revoked TLS certificate and are investigating.

Sep 1, 2021

Report: "Issue: Satori DAC AWS us-west-2 availability"

Last update 2021-09-01T05:15:28.828Z

resolved2021-09-01T05:15:28.811Z

This incident has been resolved.

monitoring2021-08-31T20:41:16.912Z

A fix has been implemented and we are monitoring the results.

investigating2021-08-31T20:41:05.426Z

Due to confirmed issues with the Elastic Load Balancer service on AWS us-west-2, the Satori DAC is experiencing availability issues. We are monitoring the situation and will update on new information as it becomes available.

Aug 27, 2021

Report: "Delays in Configuration Updates"

Last update 2021-08-27T10:56:04.316Z

resolved2021-08-27T10:56:04.297Z

This incident has been resolved.

monitoring2021-08-27T10:19:18.695Z

A fix has been implemented and we are monitoring the results.

investigating2021-08-27T09:18:39.129Z

Updates to settings in the management console are not taking effect at this time. We are investigating the issue and will provide updates.

Apr 20, 2021

Report: "Login Page Not Working"

Last update 2021-04-20T19:56:59.954Z

resolved2021-04-20T19:56:59.942Z

This incident has been resolved.

identified2021-04-20T18:46:07.005Z

Satori's login page, which is hosted by Auth0 is currently not functioning as expected. This affects all users who login with username/password. Users using single sign-on are not affected. We are monitoring the situation with Auh0.

Mar 10, 2021

Report: "DNS Degradation"

Last update 2021-03-10T02:47:50.288Z

resolved2021-03-10T02:47:50.272Z

This incident has been resolved.

monitoring2021-03-10T01:52:00.853Z

A fix has been implemented and we are monitoring the results.

identified2021-03-10T01:46:36.751Z

The issue has been identified and a fix is being implemented.

investigating2021-03-10T01:25:05.196Z

The Our Management system is experiencing some connectivity issues due to DNS degradation from a 3rd party vendor. No real-time service or connectivity is affected in our data access controllers.

Feb 24, 2021

Report: "Configuration updates on AWS us-east-1"

Last update 2021-02-24T22:20:02.450Z

resolved2021-02-24T22:20:02.430Z

This incident has been resolved.

identified2021-02-24T19:02:01.912Z

The issue has been identified and a fix is being implemented.

investigating2021-02-24T16:09:23.787Z

We are experiencing an issue with the configuration repository of the SaaS AWS us-east-1 DAC. Configuration changes in the management console are not propagated reliably to the DAC.

Dec 29, 2020

Report: "Management Console Outage"

Last update 2020-12-29T06:34:59.206Z

resolved2020-12-29T06:34:59.189Z

This incident has been resolved.

monitoring2020-12-29T03:59:54.657Z

A fix has been implemented and we are monitoring the results.

investigating2020-12-29T03:44:42.631Z

We are currently investigating this issue.

Dec 2, 2020

Report: "Satori Data Access Controller Outage"

Last update 2020-12-02T08:14:37.454Z

resolved2020-12-02T08:14:37.424Z

This incident has been resolved.

monitoring2020-12-02T06:57:39.285Z

A fix has been implemented and we are monitoring the results.

identified2020-12-02T06:55:28.867Z

The issue has been identified and a fix is being implemented.

investigating2020-12-02T06:35:36.293Z

We are currently investigating this issue.