Historical record of incidents for SatisMeter
Report: "Satismeter is inaccessible to customers"
Last updateThis incident has now been resolved.
A fix has been implemented, we are monitoring the results but this will take a few hours before this fully operational again.
We had an outage with Satismeter, which has now been identified and resolved. However, the app is still inaccessible. Satismeter loads back up again.
Report: "Loading Issues on Satismeter"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Issues Loading Satismeter"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are experiencing an issue that is stopping Satismeter from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
Report: "Delays and Timeouts when Accessing Satismeter"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are experiencing an issue that is causing delays and timeouts when trying to access Satismeter. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
Report: "Delays and Timeouts when Accessing Satismeter"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are experiencing an issue that is causing delays and timeouts when trying to access Satismeter. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
Report: "Satismeter Latency"
Last updateThis incident has been resolved.
SatisMeter is currently experiencing increased latency that is causing delays when loading internal dashboards. Surveys are still delivered to recipients and data is still collected, but delays are expected. We are currently investigating the issue and will provide further updates when more information is available.
Report: "Issues loading SatisMeter"
Last updateThis incident has been resolved. Users should no longer experience delays when accessing SatisMeter.
We are continuing to investigate the issue.
We are continuing to investigate the issue.
Some users may experience delays and even timeouts when trying to access SatisMeter. We’re currently investigating the issue and will provide a status update once we have more information.
Report: "Customers may experience that user data is not updated and some users are not targeted by some surveys — this includes user traits not being updated, events not triggered."
Last updateThis incident has now been resolved. Thank you for your patience.
The service has been revived, but the incident is not resolved yet — it needs some time to process all the messages, so customers may still experience the outlined issues
We apologise for the inconvenience caused; we are investigating this issue and will update you on our status page.
Report: "Performance issues with SatisMeter"
Last updateThis incident has been resolved. Thanks for your patience.
The issue has been identified, and a fix is being implemented.
We are continuing to investigate this issue.
We’re experiencing issues with database access, which results in high latency and reduced access to the application, survey widget and API. We're currently investigating the issue and will provide a status update once we have more information.
Report: "Error 404 - Connection issues"
Last updateBetween 18:50 and 19:20 CET, SatisMeter experienced connection issues, where the platform returned Error 404. At this moment, the platform is back online and stable. However, we will continue to monitor the upstream incident that caused this: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
Report: "Outage"
Last updateThe application is back online and stable. There were no impacts to your surveys, in any way or shape. Our team will continue to monitor it closely. Thank you for your understanding.
Our application is currently down. The technical team is investigating the issue. Our apologies for any inconveniences caused. We will keep you informed of our progress.
Report: "E-mail services not working"
Last updateThis is incident has been resolved. All e-mail services are working to all accounts, including Trials. If you notice anything odd, please contact Support. Thank you for your patience.
[Update] Emails services for all paying customers are restored. Trials accounts still do not receive invitation and reset password emails. Please, contact Support if you require assistance with these services.
Email invitations, email digest, and other service emails are currently on hold. Email surveys are NOT affected, as their distribution is not done by SatisMeter, but your e-mail providers. We are investigating the issue.
Report: "[E-mail Invitations not working!]"
Last updateE-mails invitations are now being sent as normal. Our team will continue to monitor the sending. If you notice any issues, please report to Support.
Our e-mail invitations are currently not being sent. We are working on bringing them back. Kindly use the joining link to invite your team members! More information to follow.
Report: "This is an example incident"
Last updateWhen your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Empathize with those affected and let them know everything is operating as normal.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.