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Sapling Intelligence is currently Operational

Last checked 2025-06-14T12:38:53.847Z from Sapling Intelligence's official status page

Historical record of incidents for Sapling Intelligence

Apr 30, 2025

Report: "Increased multilingual usage leading to some timeouts"

Last update 2025-04-30T05:39:03.022Z

postmortem2025-04-30T05:38:18.641Z

Increased load to multilingual handling as well as increased latency when sending Amplitude events led to degraded latency for other endpoints.

resolved2025-04-30T02:32:09.492Z

A fix has been implemented and we are monitoring the results.

Apr 16, 2025

Report: "Latency spike"

Last update 2025-04-16T05:43:25.271Z

resolved2025-04-16T05:30:00.000Z

A shortage of available pods resulted in latency spike starting around 10:20 PDT

Mar 7, 2025

Report: "Increased latency"

Last update 2025-03-07T17:10:13.574Z

resolved2025-02-20T15:00:00.000Z

Increase in latency due to upgrades to libraries for error classification pipeline.

Nov 20, 2024

Report: "Cluster capacity reached"

Last update 2024-11-20T20:36:18.899Z

resolved2024-11-20T20:36:18.888Z

This incident has been resolved.

monitoring2024-11-20T20:03:08.874Z

A fix has been implemented and we are monitoring the results.

Oct 18, 2024

Report: "Non-edits services unavailable / degraded perforamnce"

Last update 2024-10-18T23:42:17.333Z

resolved2024-10-18T22:30:00.000Z

Due to Linkerd issues, services outside of /edits (primarily autocomplete and AI detection) were degraded / unavailable.

Oct 8, 2024

Report: "Memory utilization spike"

Last update 2024-10-08T16:10:56.527Z

resolved2024-10-08T16:10:56.514Z

This incident has been resolved.

monitoring2024-10-08T15:52:08.694Z

A fix has been implemented and we are monitoring the results.

identified2024-10-08T15:43:01.433Z

The issue has been identified and a fix is being implemented.

Jun 18, 2024

Report: "Rephrase service down"

Last update 2024-06-18T21:55:28.205Z

resolved2024-06-18T21:55:28.191Z

This incident has been resolved.

investigating2024-06-18T21:15:23.711Z

We have identified the issue and are resolving

Mar 22, 2024

Report: "Edits API and SDK incompatibility"

Last update 2024-03-22T17:04:03.537Z

resolved2024-03-21T07:00:00.000Z

SDK would display error from 3/20 5pm to 3/21 11am Pacific Time for empty edits array due to a backend inconsistency.

Jan 13, 2024

Report: "Degraded performance"

Last update 2024-01-13T19:53:20.259Z

resolved2024-01-13T14:30:00.000Z

From 6:30 to 9AM PT, there was degraded performance due to issues with server database and caching system.

Oct 20, 2023

Report: "Cluster update resulting in downtime"

Last update 2023-10-20T02:06:08.888Z

resolved2023-10-20T02:06:08.870Z

This incident has been resolved.

investigating2023-10-20T00:25:42.274Z

Issue has been resolved.

investigating2023-10-19T19:38:20.608Z

We are currently investigating the issue.

Sep 29, 2023

Report: "Degraded API performance"

Last update 2023-09-29T02:25:55.857Z

resolved2023-09-28T20:30:00.000Z

Due to some configuration issues when scaling our servers, users may have experienced degraded API performance.

Jul 26, 2023

Report: "Load balancer issues"

Last update 2023-07-26T00:04:02.775Z

resolved2023-07-26T00:04:02.761Z

This incident has been resolved.

investigating2023-07-25T23:09:36.050Z

We are currently investigating this issue.

Jul 19, 2023

Report: "Filtered edits"

Last update 2023-07-19T20:51:36.361Z

resolved2023-07-19T19:00:00.000Z

From around 11:30pm to 1:30pm PT most suggested edits were filtered. This has been resolved.

Jun 28, 2023

Report: "Degraded edits performance"

Last update 2023-06-28T18:24:33.178Z

resolved2023-06-28T05:30:00.000Z

Higher latency than usual from 6/27/2023 10:30pm PT to 2/28/2023 8:30am PT.

Jan 24, 2023

Report: "Downtime"

Last update 2023-01-24T05:47:08.328Z

resolved2023-01-24T04:30:00.000Z

Downtime on 1/23 from 8:45pm to 9:45pm PT

Jan 8, 2023

Report: "Degraded edits performance"

Last update 2023-01-08T03:32:13.560Z

resolved2023-01-06T04:30:00.000Z

Degraded edits performance with timeouts from 1/5/2023 9pm PT to 1/6/2023 9am PT

Dec 6, 2022

Report: "High latency"

Last update 2022-12-06T18:57:29.635Z

resolved2022-12-06T16:00:00.000Z

From around 8am to 10:30am PT there was higher latency than usual. All systems are now functioning normally again.

Nov 17, 2022

Report: "Sapling login errors"

Last update 2022-11-17T04:15:37.376Z

resolved2022-11-17T04:15:37.362Z

This incident has been resolved.

investigating2022-11-17T04:15:06.000Z

We have resolved the issue. Some users may need to clear their cache in order to receive updates. Contact support@sapling.ai with any questions.

investigating2022-11-17T03:27:48.036Z

Some users are unable to sign into applications with their account information. We have identified the cause and are deploying fixes.

Aug 11, 2022

Report: "Degraded Suggest performance"

Last update 2022-08-11T01:15:03.594Z

resolved2022-08-10T23:30:00.000Z

From 4:30pm to 6:15pm PT on 2022-08-10, Suggested response functionality was down.

Jul 12, 2022

Report: "High latency"

Last update 2022-07-12T18:44:07.208Z

resolved2022-07-12T18:44:07.197Z

This incident has been resolved.

monitoring2022-07-12T18:39:36.310Z

A fix has been implemented and we are monitoring the results.

investigating2022-07-12T17:39:06.033Z

We have redeployed some systems to try and resolve this issue.

Jun 15, 2022

Report: "High latency"

Last update 2022-06-15T08:39:01.066Z

resolved2022-06-15T08:00:00.000Z

From 1300 to 1315 AM latency was high and the Sapling service was inaccessible.

Jun 9, 2022

Report: "Website editor pages nonfunctional"

Last update 2022-06-09T20:28:04.193Z

resolved2022-06-07T20:27:00.000Z

Several pages (including /grammar-check, /spell-check) were nonfunctional.

Mar 23, 2022

Report: "Higher than usual latency"

Last update 2022-03-23T20:35:17.696Z

resolved2022-03-23T18:00:00.000Z

Higher than usual latency from 11am to 1am PT. This has been resolved.

Mar 15, 2022

Report: "High latency"

Last update 2022-03-15T19:45:55.659Z

resolved2022-03-15T16:30:00.000Z

Increased latency of Sapling's endpoints, in particular for website.

Report: "Sapling unreachable"

Last update 2022-03-15T00:08:26.020Z

resolved2022-03-15T00:08:26.005Z

This incident has been resolved.

identified2022-03-14T23:43:44.917Z

We are continuing to work on a fix for this issue.

identified2022-03-14T23:43:36.495Z

The issue has been identified and a fix is being implemented.

Jan 31, 2022

Report: "High latency"

Last update 2022-01-31T20:46:01.041Z

resolved2022-01-31T18:30:00.000Z

Latency was increased for roughly 90 minutes due to increase in networking requirements. Sapling has increased networking bandwidth and issue resolved at roughly 12:10pm PT.

Dec 12, 2021

Report: "Snippets and autocomplete not working"

Last update 2021-12-12T19:35:50.024Z

resolved2021-12-12T19:35:50.008Z

This incident has been resolved.

identified2021-12-09T08:27:51.652Z

Autocomplete issue should be resolved. We are awaiting Chrome Webstore for snippets issue.

identified2021-12-08T19:27:15.602Z

The issue has been identified and a fix is being implemented.

Nov 25, 2021

Report: "Downtime"

Last update 2021-11-25T00:48:14.672Z

resolved2021-11-24T13:00:00.000Z

Database overload leading to downtime.

Sep 9, 2021

Report: "Unusually high latency"

Last update 2021-09-09T18:25:57.421Z

resolved2021-09-09T14:00:00.000Z

High latency due to configuration of search module.

Jun 25, 2021

Report: "Unusually high latency"

Last update 2021-06-25T18:04:23.546Z

resolved2021-06-25T18:04:23.498Z

This incident has been resolved.

investigating2021-06-25T18:04:05.118Z

We are continuing to investigate this issue.

investigating2021-06-25T17:33:40.620Z

We are continuing to investigate this issue.

investigating2021-06-25T16:37:46.742Z

We are currently investigating this issue.

May 8, 2021

Report: "API Slowdown"

Last update 2021-05-08T09:54:02.601Z

resolved2021-05-08T09:00:00.000Z

This incident has been resolved.

Apr 30, 2021

Report: "Unusually high latency"

Last update 2021-04-30T01:08:41.868Z

resolved2021-04-30T01:08:41.855Z

This incident has been resolved.

monitoring2021-04-30T00:52:02.100Z

A fix has been implemented and we are monitoring the results.

identified2021-04-30T00:28:47.151Z

The issue has been identified and a fix is being implemented.

Mar 4, 2021

Report: "Cluster maintenance"

Last update 2021-03-04T00:44:33.084Z

resolved2021-03-04T00:44:33.070Z

This incident has been resolved.

investigating2021-03-03T21:36:40.142Z

We are currently investigating this issue.

Feb 24, 2021

Report: "Unusually high latency"

Last update 2021-02-24T00:53:56.419Z

resolved2021-02-24T00:00:00.000Z

This incident has been resolved.