Is Salsify Down Right Now? Check if there is a current outage ongoing.

We are experiencing issues with Salsify Labs and integrations due to a 3rd party provider outage. Our team will continue to monitor the issue and provide updates as the 3rd party provider handles their outage. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

An issue has been identified with filters on the attributes view for Readiness Reports and channels. Our engineering team is working to deploy a fix for the missing filters. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

An issue causing system slowness when completing imports and bulk updates was identified and the slowness has resolved. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

The issue has been identified and slowness in completion of imports and bulk edits is resolving. Our engineers are continuing to monitor. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our engineers are currently investigating slowness in completion of imports and bulk edits. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our engineers are currently investigating slowness in completion of imports and bulk edits.Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution. We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution. We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward.If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Saturday May 24th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Target confirmed after pushing a fix, Enhanced Content has been restored on Target.com, and this incident is now resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our partners at Target have confirmed that this issue is on Target’s end and is impacting all content providers. Target has identified the issue and is working on a fix. We will provide further updates as we receive updates from Target on an implemented fix. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our partners at Target have confirmed that Enhanced Content for Target.com is currently down, and they are working towards a fix. We will provide further updates as we receive updates from Target on an implemented fix. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We discovered that Enhanced Content is not live on Target.com, since Friday, May 9, 2025. We have reached out to our partners at Target.com to further identify root cause and and work towards a solution where Enhanced Content will be live again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

This incident has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

In addition to Classic Catalogs Property Selectors, we found that Custom Views experienced the same issue when attempting to update the selected Properties for a Custom View. We have since applied a fix to the platform, correcting the experience for both Classic Catalog and Custom View Property Selectors. All affected features are back to normal operation. We will continue monitoring for continued success for these features. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

This incident has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

In addition to Classic Catalogs Property Selectors, we found that Custom Views experienced the same issue when attempting to update the selected Properties for a Custom View. We have since applied a fix to the platform, correcting the experience for both Classic Catalog and Custom View Property Selectors. All affected features are back to normal operation. We will continue monitoring for continued success for these features.Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue.Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Crawl data has stabilized for all report types and this incident is now resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Additional improvements have been implemented, and as a result, all Wayfair reports are functioning with improved success rates. Our engineers are continuing to observe to ensure the issue is fully resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

All reports are functioning with improved success rates, with the exception of search. Our team is actively working with our data provider to resolve the outstanding search report issues. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We are continuing to work on a fix for this issue.

Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all Wayfair insights reports. With recent improvements, we are observing higher success rates. We continue to work with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are actively working toward a resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our team has deployed a fix to the platform unavailability and slowness issues. Users should be able to use the platform without any degraded performance. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has identified the cause of the platform unavailability and slowness. We are working on a fix to address this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We've received reports of the Salsify platform not loading. Our team is currently investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

This incident has been resolved. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

We have implemented a fix, correcting the filter experience. We will continue monitoring to ensure functionality remains stable. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

We have identified degraded filter experiences throughout the platform. Our engineers are actively investigating this issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our team has resolved an issue that occurred when selecting properties to include in filters on product index page, lists, channels or catalogs. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our team has identified an issue occurring when selecting properties to include in filters on product index page, lists, channels or catalogs. A fix has been applied, but our engineers are continuing to work on the underlying issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our data provider has applied a fix, and product crawling for Wayfair has returned to normal. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our data provider has applied a fix to restore normal product crawling for Wayfair. We are continuing to observe to ensure the issue is fully resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

As of Monday, April 7th, 2025, the engineering team is continuing to work toward resolution of the Wayfair product crawling issue, which is causing a 'Blocked' error for all insights reports, excluding search reports. We are working closely with our data provider to address these issues. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

The engineering team remains actively engaged in investigating and resolving the Wayfair product crawling issue, which is causing a 'Blocked' error for all insights reports, excluding search reports. We are working closely with our data provider to address these issues. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team continues working towards a resolution with crawling Wayfair products, which returns a 'Blocked' error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team continues working towards a resolution with crawling Wayfair products, which returns a 'Blocked' error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behavior affects all Readiness Report Channels. We have identified the root cause of these failures as downstream effects resulting from maintenance work conducted earlier today. We have implemented a fix. If you have a Readiness Report blocked on the analysis, please refresh it, that should resolve the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject

We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behavior affects all Readiness Report Channels. We have identified the root cause of these failures as downstream effects resulting from maintenance work conducted earlier today. We have implemented a fix and are monitoring the system to ensure stability. If you have a Readiness Report blocked on the analysis, please refresh it, that should resolve the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject

We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behaviour affects all readiness Report Channels. We are urgently investigating this behavior and will provide an update no later than the next hour. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject

We have identified the issue related to generation of workflow tasks. Task processing operations are functioning normally. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

We have identified the issue related to generation of workflow tasks and we are monitoring the flow of task processing operations. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

We are investigating technical issues related to generation of workflow tasks. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

The new GDSN certificates have been applied and publishing to 1WorldSync hosted retailers is now fully functioning.

We're experiencing problems sending data to retailer GLNs hosted by 1WorldSync, due to certificates failing to update. We will continue to monitor for the update to be completed by 1WorldSync, but until that time, customers will encounter publishing issues when syndicating to 1WorldSync hosted retailers.

The missing below-the-fold content issue on Product Detail Pages (PDPs) has been resolved. Walmart CA's fix is now live, and content is returning. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Product Detail Pages (PDPs) are experiencing an issue where the below-the-fold content is not displayed. This impacts all categories and data providers. Walmart is currently investigating and has estimated a fix will be implemented by the end of the week (EOW). We will provide updates as more information becomes available. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Product Detail Pages (PDPs) are experiencing an issue where the below-the-fold enhanced content is not displayed. This impacts all categories and data providers. Walmart CA is actively investigating. We will provide updates as more information becomes available. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

This incident has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have implemented a fix to address the callout "The selected property no longer exists" and are actively monitoring for continued success. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are actively investigating an issue where properties are displaying "The selected property no longer exists". Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The missing below-the-fold content issue on Product Detail Pages (PDPs) has been resolved. Walmart's fix is now live, and content is returning. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

This issue is causing all PDP's to stop displaying below-the-fold content and is impacting all categories and all data providers. Walmart is currently investigating and has estimated a fix will be implemented by EOW. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our engineering team investigated reports of SSL handshake errors when making API queries to Salsify from Java clients. As part of the mandatory refresh of our SSL certificates, some customers were affected by a change that Amazon, as our certificate provider, made in their practice as a certificate authority. On 2/14, Amazon updated the SSL cert for *.salsify.com. Amazon has stopped cross-signing their certs with Starfield Class 2, operated by GoDaddy. As a result, clients which relied on that trust relationship will no longer be able to complete the SSL handshake with https://app.salsify.com. To resolve this, you must either: 1. Update your application's list of trusted root CAs to include Amazon's Root CA 1 certificate, using the certificate found here: https://www.amazontrust.com/repository/ 2. Update your application to run on a runtime which already supports Amazon's Root CA 1 certificate. Amazon has provided a list of common runtimes which support their CA (almost all platforms and runtimes released in the last 10 years) in FAQ #1 of their announcement of this change: https://aws.amazon.com/blogs/security/acm-will-no-longer-cross-sign-certificates-with-starfield-class-2-starting-august-2024/ In particular, Java runtimes prior to Java 9 (except Java 8 Update 25 or later and Java 7 Update 75 or later) would need to be updated to a newer version of Java or have their list of trusted root CA's updated. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has been investigating reports of SSL handshake errors when making API queries to Salsify from Java clients. As part of the mandatory refresh of our SSL certificates, some customers may be affected by a change that Amazon, as our certificate provider, has made in their practice as a certificate authority. On 2/14, Amazon updated the SSL cert for *.salsify.com. Amazon has stopped cross-signing their certs with Starfield Class 2, operated by GoDaddy. As a result, clients which relied on that trust relationship will no longer be able to complete the SSL handshake with https://app.salsify.com. To resolve this, you must either: 1. Update your application's list of trusted root CAs to include Amazon's Root CA 1 certificate, using the certificate found here: https://www.amazontrust.com/repository/ 2. Update your application to run on a runtime which already supports Amazon's Root CA 1 certificate. Amazon has provided a list of common runtimes which support their CA (almost all platforms and runtimes released in the last 10 years) in FAQ #1 of their announcement of this change: https://aws.amazon.com/blogs/security/acm-will-no-longer-cross-sign-certificates-with-starfield-class-2-starting-august-2024/ In particular, Java runtimes prior to Java 9 (except Java 8 Update 25 or later and Java 7 Update 75 or later) would need to be updated to a newer version of Java or have their list of trusted root CA's updated. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team is investigating reports of SSL handshake errors when making API queries to Salsify from Java clients. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

This incident has been resolved.

Our engineering team has identified an issue causing 429 errors across labs. This behavior is verified for larger runs. We have applied a fix and are closely monitoring the functionality to ensure full resolution. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The platform has returned to a stable state. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The Salsify Application is back to normal. We will continue to observe performance closely.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

Our engineering team has identified an issue causing slowness across multiple areas of the Salsify Application. We are investigating this behaviour with urgency and will provide an update as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have discovered missing data within the EC Loads and Customer Data Feeds. Our engineering team found and fixed a storage misconfiguration that was preventing logs necessary for downstream metrics from being delivered from the Content Distribution Network for Enhanced Content. The impact of the missing data is the following for Legacy and Advance in-between January 28, 2025 & February 7, 2025 For Legacy: EC Analytics will be missing Impressions data for impacted window. For Advance: All charts on the EC -> Analytics -> Impressions tab will reflect this missing data. Customer data feeds will also be missing EC load events during the impacted window. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The issues with refreshing crawl data for Meijer, which began on December 19th, have now been fully resolved. Successful crawls are being processed, and product data will automatically be refreshed within the next 24 hours.

We are currently experiencing issues with refreshing crawl data for Meijer since 12/19/24. This will cause stale data to appear on the reports. This outage affects all report types for Meijer. There will be a gap in the price history widget for this period. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Salsify has modified the Shopify GraphQL connector to handle Shopify's change to their API and the way they are now accepting product and variant ids. Publishes from Salsify PXM to Shopify will now ensure these ids are sent in the correct format. No changes are required to your mappings, but please republish and reach out to customer support at https://help.salsify.com/help/contact-feedback for any further issues.

Shopify has changed the way their API accepts product and variant ids, causing most publishes from Salsify PXM to fail. Salsify is currently modifying our solution to seamlessly handle this change. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has deployed a fix to address the stale data in the feeds. The data feeds that are uploaded at the next scheduled upload time will have the most up-to-date data. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have discovered stale data within EC Analytics and Digital Shelf Operations Data Feeds from as far as November 19. Our engineering team have identified the root cause and are working to address this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

A fix for the stale data in-app EC Analytics, EC Analytics Data Feeds and non-Workflow Data Feeds has been implemented. The data for in-app EC Analytics, EC Analytics Data Feeds and non-Workflow Data Feeds are now up to date. If you have any questions or are still experiencing this issue, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have discovered stale data displaying in-app EC Analytics, EC Analytics Data Feeds and non-Workflow Data Feeds. Our engineering team is currently working to identify the root cause. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has resolved the issue, and channel refreshes are now completing as expected. Some channel analysis runs that were previously stuck may have been force-canceled, which could display a "Something went wrong" message indicating that the analysis was canceled by a user. These channels can be refreshed again as normal. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We are currently experiencing issues with the refresh of channels that are selected to be refreshed. A channel analysis will run continuously or an error will appear mentioning that the 'Item is locked'. Our engineering team is currently working to identify the root cause. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

The issue with "Sample" watermarked on some Sell Sheets has been resolved. If you are still experiencing issues, please contact customer support at https://help.salsify.com/help/contact-feedback.

We have identified the issue with "Sample" watermarked on some Sell Sheets and expect to have a resolution from our vendor by Friday, November 1st morning business hours EST. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Thank you for your patience.

We are investigating an issue with "Sample" watermarked on some Sell Sheets. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have been monitoring the channel analysis closely, and have confirmed with multiple users that the features are working as expected. We can confirm that the issue has been resolved. We have found root cause to be with an internal process that prevented analysis to complete. We have since fixed the affected process and are adding new safety measures. We are confident that we will prevent this issue from causing stuck channel analysis in the future. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We received reports that channels are not completing their analysis, this will affect all channels with readiness report. We can confirm that the issue has been resolved. A full system check, root cause analysis, and post mortem will be taking place. We will be monitoring the channels analysis system until Monday and will provide an update at that time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are currently experiencing issues with the refresh of all channels that are selected to be refreshed. A channel analysis will run continuously or an error will appear mentioning that the 'Item is locked'. Our engineering team is currently working to identify the root cause. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have been monitoring the channel analysis closely, and have confirmed with multiple users that the features are working as expected. We can confirm that the issue has been resolved. We have found root cause to be with an internal process that prevented analysis to complete. We have since fixed the affected process and are adding new safety measures. We are confident that we will prevent this issue from causing stuck channel analysis in the future. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have received reports that channels are not completing their analysis, this will affect all channels with readiness report. We can confirm that the issue has been resolved. A deeper root cause analysis and post mortem will be taking place. We will be monitoring the channels analysis system closely for the next 48 hours and will provide an update at that time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The issues with refreshing crawl data for Walmart Grocery, which began on September 23rd, have now been fully resolved. Successful crawls are being processed, and product data will automatically be refreshed within the next 24 hours. Pending Share of Search reports will be generated as expected. However, please note that we are unable to backfill the data gaps in the Price History widget for the affected period. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have resolved the issues affecting the refreshing of crawl data for Walmart Grocery that began on September 23rd. Successful crawls are now being processed, and we are monitoring the system closely to ensure continued performance. Please note, there may still be a gap in the price history widget for this period. However, all report types (except Reviews and Share of Search reports) should now display up-to-date data. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We are currently experiencing issues with refreshing crawl data for Walmart Grocery since September 23rd. This will cause stale data to appear on the reports. This outage affects all report types (except Reviews and Share of Search reports) for Walmart Grocery. There will be a gap in the price history widget for this period. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

GDSN Sync publishing ability is now restored.

Ability to perform/establish new sync publications to retailers via GDSN is currently down. Our engineering team has identified the root cause and they are presently working on a solution.

Our vendor has resolved their outage and our engineering team confirmed crawl data is being refreshed. Product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our vendor has released a fix and we are seeing some improvements. We will continue to monitor the stability of this fix. Another update will be provided as soon as more information is available. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our crawl data vendor is currently experiencing issues with refreshing crawl data for Walmart Grocery since August 24th. This will cause stale data to appear on the reports. This outage affects all report types (except Reviews and Share of Search reports) for Walmart Grocery. There will be a gap in the price history widget for this period. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team worked with Walmart and identified an issue on their end that caused Enhanced Content publishes to fail. Walmart released a fix and Enhanced Content is publishing as expected. If Enhanced Content is missing on product pages, it is recommended to republish the intended layout(s). Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart has implemented a fix of the issue blocking Enhanced Content publishes to Walmart US. We are currently monitoring for any further symptoms. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are actively working with Walmart to find a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We have contacted Walmart to inform them of the problem and are actively working towards a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our vendor has resolved their outage and our engineering team confirmed crawl data is being refreshed. Product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our crawl data vendor is currently experiencing issues with refreshing crawl data for Total Wine since August 14th. This will cause stale data to appear on the reports. This outage affects all report types (except Reviews and Share of Search reports) for Total Wine. There will be a gap in the price history widget for this period. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has worked with our crawl data partner to resolve the outage which was preventing us from refreshing crawl data. This outage affects all report types and the price history widget across all retailers except for Amazon and Walmart. Product data should automatically be refreshed within the next 24 hours. Pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has worked with our crawl data partner to resolve the outage which was preventing us from refreshing crawl data. This outage affects all report types and the price history widget across all retailers except for Amazon and Walmart. Product data should automatically be refreshed within the next 24 hours. Pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has identified an issue which is preventing us from refreshing crawl data. This outage affects all report types and the price history widget across all retailers expect for Amazon and Walmart. Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 8th August 2024 00:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 8th August 2024 00:00 UTC until the outage is resolved. We're actively working towards confirming the root cause and finding a resolution. Once the outage has been resolved, product data will automatically be refreshed within the next 24 hours. Pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our FTP partner experienced elevated error rates on the SFTP service in all regions during the time of 6:00pm to 7:15pm EST. During this time, custom configurations using our FTP service may have failed. This includes channel exports to ftp.salsify.com, lookup tables, and some connectors. Our FTP partner has addressed and resolved the issue. All systems are now fully operational. Upon failure, Channel deliveries will retry twice, then wait until the next scheduled publish; imports and integrations will also retry and wait until the next scheduled run if fail, or can be re-ran manually. For Orders, if files have been uploaded to the FTP they should have been processed as expected, but if you have experienced any issue uploading to the FTP, you should be able to upload them now. We apologise for the inconvenience. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has deployed a fix for this issue. Users should be able to upload Digital Assets via the "upload assets" button on the Digital Assets page now. The issue should now be resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has deployed a fix for this issue. Users should be able to upload Digital Assets via the “upload assets” button on the Digital Assets page now. We are continuing to monitor this issue to ensure that the errors do not reoccur. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue that is blocking digital asset files being uploaded directly via the Upload assets button on the Digital Assets page. The resulting error is “There was an error uploading your assets. Please try again.” Our Engineering team is actively working to identify the root cause and find a resolution. We will continue to make updates here as we have more information to share. Adding Digital Assets via other methods such as Import or direct upload of URL’s are still working as expected. Please find the relevant articles to help with these alternate methods below. Uploading Digital Assets via URLs: https://help.salsify.com/ProductXM/s/article/dam-uploading-digital-assets-via-urls Upload Digital Assets via Import: https://help.salsify.com/ProductXM/s/article/the-initial-import-into-salsify Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The Home Depot Direct Connection maintenance is completed and the channel is operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our partners at The Home Depot confirmed that the maintenance has concluded and we are monitoring publishes from The Home Depot Direct Connection. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have been notified by our partners at The Home Depot that their system is down for regular maintenance and based on this the Salsify The Home Depot Direct Connection channel is temporarily down. Our partners at The Home Depot stated that maintenance could last two to three days, and once we get confirmation that the maintenance is complete we can confirm that the channel is operational again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

This incident has been resolved.

Our crawl data vendor is currently experiencing issues with refreshing crawl data for Chewy. This will cause stale data to appear on the reports. This outage affects all report types (Compliance, Buybox, MAP violation, Product Page) for Chewy. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our crawl data vendor has resolved the issues with refreshing crawl data for Albertsons. We have also confirmed that the metric data for this Retail Insights reports was stabilised over the weekend. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our crawl data vendor is currently experiencing issues with refreshing crawl data for Albertsons. This will cause stale data to appear on the reports. This outage affects all report types (which if Product page report and Brand compliance report) for Albertsons. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has deployed a fix to resolve the issue with publishes to Walmart Marketplace failing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have implemented a fix, and we are monitoring publishes from Walmart Marketplace. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are currently experiencing an issue with our system causing Walmart Marketplace publishes to fail. Our engineering team is working to resolve the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The incident concerning Catalog Download Links has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have implemented a fix to allow for Catalog download requests to complete as expected. We are monitoring for any change in behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have received reports that some users are experiencing an unexpected redirect when attempting to download files requested from Catalogs. We are actively investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our vendor has resolved their outage and our engineering team confirmed crawl data is being refreshed. Product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our crawl data vendor is currently experiencing issues with refreshing crawl data for Target. This will cause stale data to appear on the reports. This outage affects all report types (except Reviews and Share of Search reports) for Target. There will be a gap in the price history widget for this period. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has resolved the issue preventing access to our Catalog Sites functionality. A deeper root cause analysis and post mortem will be taking place. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has resolved the issue preventing access to our Catalog Sites functionality. A deeper root cause analysis and post mortem will be taking place. We will be monitoring the Catalog Sites functionality closely for the next 2 hours and will provide an update at that time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are currently experiencing an issue preventing access to our Catalog Sites functionality. Our engineering team is working to resolve the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions

Wayfair has deployed a fix for this issue. Users should be able to use the Wayfair Direct Connection again to create templates that can be imported into Wayfair Partner Home. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are investigating an ongoing issue impacting Wayfair Direct Connection Exports from successfully uploading into Partner Home. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has processed a fix from Wayfair and updated the Wayfair Direct Connection channel. Exports from this channel should now function as expected. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Wayfair is currently experiencing an issue that is preventing Wayfair Direction Connection exports from uploading successfully to Wayfair Partner Home. Wayfair has identified the issue and is urgently working to correct the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have implemented a fix allowing publications runs to publish to their intended destinations. Regular publish operations can resume at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has also identified that this issue is also affecting Sites.The issue is not affecting Legacy Catalogs. Our engineering team is continuing to review and work to resolve the issue. It is recommended to pause on publishing at the moment while our engineering team reviews the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has identified an issue with publications made in direct connections, custom readiness reports and insights. The publishing time is taking longer than expected. With this issue as well, the download ready and incomplete files are not generating with a loading logo running continuously. The team is currently reviewing the issue and working to resolve. It is recommended to pause on publishing at the moment while our engineering team reviews the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has resolved the issue and all publications should now complete as expected. In the event of a failed publication over the past 2 hours please attempt to republish. Reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are currently experiencing an issue in our system partially impacting publications in our direct connections that is causing publishes to fail. Our engineering team is working to resolve the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions

Our team has deployed a fix for this issue. Users should be able to access their Salsify Labs now. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has deployed a fix for this issue. Users should be able to access their Salsify Labs now. We are continuing to monitor this issue to ensure that the errors do not reoccur. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are currently experiencing issues accessing the Salsify Labs. Our team is actively investigating the issue and will update as more information becomes available. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has identified the root cause of this issue as Overstock relaunching the site where products will no longer be shared between bedbathandbeyond.com and overstock.com. This has resulted in a need to reconfigure Insights reports to accommodate the two separate storefronts. To reconfigure your Insights reports, you will need to know which of your products are listed on Bed Bath & Beyond and which are listed on Overstock. If you have not submitted your products for approval via the Overstock application available in the Supplier Oasis portal, then the products are likely to be listed on Bed, Bath & Beyond. To configure your insights reports for Bed, Bath & Beyond, please create a new report and map it to the retailer Product ID. To reconfigure your insights reports to Overstock, your CSM will reach out with further information (or if you do not hear from your CSM, please reach out to them). It is recommended to check the Supplier Oasis portal or reach out to your contacts at Beyond for more information on this strategic change. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has identified the root cause of this issue as Overstock relaunching the site where products will no longer be shared between bedbathandbeyond.com and overstock.com. This has resulted in a need to reconfigure Insights reports to accommodate the two separate storefronts. To reconfigure your Insights reports, you will need to know which of your products are listed on Bed Bath & Beyond and which are listed on Overstock. If you have not submitted your products for approval via the Overstock application available in the Supplier Oasis portal, then the products are likely to be listed on Bed, Bath & Beyond. To configure your insights reports for Bed, Bath & Beyond, please create a new report and map it to the retailer Product ID. To reconfigure your insights reports to Overstock, please wait for further communications. It is recommended to check the Supplier Oasis portal or reach out to your contacts at Beyond for more information on this strategic change. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has identified the root cause of this issue. Overstock has relaunched its site which includes a new URL format and strategy regarding how products are listed on Bed Bath & Beyond compared to Overstock. There is no ETA/resolution for this issue at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team continues to work with Overstock regarding their recent changes to best determine our next steps. There is no ETA/resolution on the issue yet. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team is continuing to review the issue due to a change on Overstock's website. There is no ETA/resolution on the issue yet. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has determined that a change to the Overstock website is causing stale data to appear on any Overstock Insights reports and new products not be crawled. Our engineering team is currently reviewing to determine the next steps. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The issue has been identified and a fix is being implemented.

We have identified an issue with users loading digital assets

Bulk Edits and Imports have returned to normal operation and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have identified and implemented a fix to address the slowness with imports and Bulk Edits. Affected Imports will process through as normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are current experiencing slowness with imports and Bulk Edits within the platform and are actively investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have confirmed the restart of the system on Saturday has now resolved the issue. All publications going forward should complete as expected. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team discovered an issue with our Bazzarvoice connector service which caused publications to fail. We have restarted our app service. All failed publishes are now processed, but we recommend customers to republish their products to ensure a successful publication and feedback return. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.