Is Salesloft Down Right Now? Check if there is a current outage ongoing.

Salesloft Engineering has confirmed that there is currently an outage with Google Cloud that is affecting Salesloft's marketing site, salesloft.com which resolving appropriately. In addition, some customers may be experiencing performance degradation on the Salesloft platform related to this outage. If you are trying to login to Salesloft, instead of going to salesloft.com, please go to app.salesloft.com to log in. Engineering will continue to investigate this as their top priority. Please continue to monitor status.salesloft.com for updates.

We're currently investigating reports of Salesloft unresponsiveness across the entire platform and all associated integrations. Our engineering team is actively working to identify the root cause of this issue as a top priority. Please continue to monitor our Status Page for additional updates

We're currently investigating reports of Salesloft unresponsiveness across the entire platform. Our engineering team is actively working to identify the root cause of this issue as a top priority. Please continue to monitor our Status Page for additional updates.

We've implemented a fix, and system performance has returned to normal. Our team will continue to closely monitor the platform to ensure stability.

We’re currently investigating an issue causing longer-than-expected load times for a subset of customers. Our engineering team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll share updates here as we learn more.

We’re currently investigating an issue causing longer-than-expected load times for a subset of customers. Our engineering team is actively working to identify the root cause and restore full performance as quickly as possible.We’ll share updates here as we learn more.

Google has released a fix, and we are continuing to monitor its effectiveness. To ensure optimal performance, please update Chrome to version 136.0.7103.114 and Salesloft Connect to version v1.6.8

We are aware of an issue impacting audio functionality within the Salesloft Dialer for users running Google Chrome version 136, released on April 29, 2025. This issue stems from a change in Chrome that affects microphone access to audio.

Google has released a fix, and we are continuing to monitor its effectiveness. To ensure optimal performance, please update Chrome to version 136.0.7103.114 and Salesloft Connect to version v1.6.8

We are aware of an issue impacting audio functionality within the Salesloft Dialer for users running Google Chrome version 136, released on April 29, 2025. This issue stems from a change in Chrome that affects microphone access to audio.

This incident is now considered resolved. Thanks for your patience.

Engineering has implemented a fix so that Drift chat data is now updating once again. All data should be backfilled from when the incident first occurred as well. We will be monitoring to ensure things continue to work correctly for a period of time prior to resolving this incident.

We are currently experiencing an issue where Drift chat data has not been updating as expected as of April 24, 2025. Our team is actively investigating. Please monitor status.salesloft.com for updates.

We can confirm this issue is now resolved and customers will see their Dialer calls process as normal in Conversations. Thanks for your patience while we worked through this.

We continue to see a delay in processing these calls in Conversations. Our partners at Google have confirmed they are experiencing an issue in our hosted regions which is contributing to the delay. We will share another update as soon as we hear that this has been restored to normal performance.

The Salesloft team is investigating reports of delays with processing dialer calls within the Conversations. We will update as we identify root cause and work to implement a fix.

Zoom has confirmed that the partial outage has been resolved. Since that occurred at 5p EST yesterday, all delays in pulling recordings to Salesloft Conversations should be over at this point. Thanks for your patience

Zoom is reporting a partial service outage. This means that if you use Zoom for web conferencing you may not be able to start or enter meetings. If you are able to enter meetings, there may be a delay in processing recordings on the Salesloft Conversations platform. We are continuing to monitor this situation at https://status.zoom.us/.

This incident has been resolved.

A fix has been implemented for this issue and customers are seeing a return to the expected Email Template and Snippets content. We will continue to monitor this issue. Thank you for bearing with us while we worked to resolve.

The Salesloft team has a identified an issue where customers might see the incorrect email templates or snippets loading. We are actively working on a fix for this and should have it correct momentarily. Sincere apologies for the disruption.

This incident has been resolved.

A fix has been implemented and we're monitoring the results.

We are investigating an issue with various pieces of functionality related to Drift conversations. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

This incident has been resolved. Drift reports should now be loading as expected in the app.

Engineering has identified the root cause. The issue is stemming from an outage that one of our vendors is experiencing. Please continue to monitor the status page for additional updates.

We're seeing issues loading reports including chat data, chat playbooks dashboard and individual playbook reports.

This incident has been resolved.

Engineering has implemented a fix and Salesloft should be working again for all users. We will continue to monitor to ensure stability. Please continue to monitor our Status Page for additional updates.

We are investigating an issue with Salesloft being unresponsive for a subset of our customers Our engineering team is currently working to identify what is causing this issue as a top priority. Please continue to monitor our Status Page for additional updates.

Engineering has implemented a fix and Salesloft should be working again for all users. We will continue to monitor to ensure stability. Please continue to monitor our Status Page for additional updates.

We are investigating an issue with Salesloft being unresponsive for a subset of our customers Our engineering team is currently working to identify what is causing this issue as a top priority. Please continue to monitor our Status Page for additional updates.

The backfill of the missing meeting summaries and action items has been completed. This issue is now resolved.

The underlying cause of the Azure incident has been resolved. We are actively backfilling any missing summaries. Once this is complete, we will send another update.

Due to an open issue with Microsoft Azure OpenAI, customers are not able to see meeting summaries or action items. Once the incident resolves on the Azure side, Salesloft will reprocess impacted conversations for these summaries. Thanks for your patience while we work through this issue. We'll provide more updates as we have them and when we are able to reprocess these events.

For more information: https://help.salesloft.com/s/article/Dialer-Impacted-by-MacOS-15-Troubleshooting?language=en_US

Apple released macOS 15.0.1 which “improves compatibility with third-party security software” that is the main cause for users experiencing Dialer issues who updated to 15.0. You can view the release notes here. https://support.apple.com/en-us/121011 While this has improved the experience for many users, there are still some reports that certain pieces of security software aren’t fully working well with 15.0.1. https://techcrunch.com/2024/10/07/apple-fixes-bugs-in-macos-sequoia-that-broke-some-cybersecurity-tools/ The Salesloft team will continue to monitor this space for more updates.

The Salesloft team has been informed that the most recent version of MacOS Sequoia (MacOS 15) is causing widespread issues with VPNs, antivirus software, and various web browsers which is also impacting users of the Dialer. Some users on MacOS 15 might experience dropped calls and other connectivity issues. The Salesloft team is monitoring this closely with Apple and our technology partners for remediation. Our recommendation is not to update to the newest OS until an "all clear" is received and these widespread known issues with MacOS 15 are resolved. We will continue to post updates as we receive them.

This incident has been resolved.

We are still seeing some issues surrounding the login on the mobile app, as well as the reset password flow.

We are continuing to monitor for any further issues.

We’ve deployed a fix that has resolved the ability to login to Drift. We’re monitoring to ensure the changes are effective for all users. Continue to monitor the status page for additional updates.

Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.

We are continuing to investigate this issue.

We are investigating an issue with the Drift login where users are being faced with the error ERROR for site owner: Invalid site key upon login attempt. This seems to be impacting all customers that login using a password (as opposed to SSO). Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

This issue is considered resolved. Thank you for your patience.

Engineering has implemented a fix for the issue that was preventing the Drift Widget from rendering on some websites and it looks to be working correctly again for all customers. We will continue to monitor before considering this issue resolved. Please continue to monitor this status page for updates.

We are currently investigating an issue that’s preventing the Drift Widget from rendering on some websites. The incident began around 11am ET. Our engineers are working to identify and resolve the source of the issue as a top priority. Please continue to monitor this status page for updates.

All recordings have been backfilled. We are now considering this issue resolved. Thank you for your patience.

Our Engineers have deployed a fix and API recordings should now be processing. We're now backfilling all effected recordings. Continue to monitor the status page for additional updates.

Since Friday, 1/31, recordings from all API platforms (Zoom, Teams, Webex, and Google Meet) stopped processing. Our Engineering team has identified the root cause and is working on implementing the fix. All effected recordings will be recovered/backfilled. Please continue to monitor the status page for additional updates.

This incident is now resolved.

We’ve deployed a fix and users should be able to successfully access Salesloft now. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

We are investigating an issue with Salesloft being unresponsive. This seems to be impacting most of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

This incident has been resolved. Thank you for your patience in this matter.

We have confirmed that Salesloft is accessible for customers who have experienced this disruption. The Salesloft team will continue to monitor the platform to ensure no further disruptions. Thanks for your patience while we investigated.

The Salesloft team is currently investigating an issue for a subset of customers who are having difficulty logging into the Salesloft web application Our engineering team is working to review the root cause and will provide an update shortly. Please continue to monitor our Status Page for additional updates.

Engineering has completed the backfill to push through any recordings that were stuck in processing or marked as incomplete during the Google Meets issue. Thank you for your patience.

Google has resolved the issues where meetings where showing as incomplete in Conversations when using Google Meets. This means that all new meetings as of 12a ET should be processing correctly. Salesloft will be pushing a backfill of any meetings that got stuck processing through this issue. We will update statuspage when this is complete.

Engineering is currently investigating an issue where customers who are using Google Meets with Conversations on Salesloft may see meetings from today at noon ET thru present are showing as 'Incomplete' or 'Processing'. There is an issue with the Google API that we are working with Google to resolve. Once resolved, we expect we will be able to push these meetings through and ensure they are fully processed. Please continue to monitor status.salesloft.com for updates.

This incident has been resolved.

We can confirm meeting booking is now working as expected for all customers. We will continue to monitor this issue to ensure no further impact.

The Salesloft team is investigating meeting booking failures for a subset of customers. Apologies for the disruption. More info to come.

This incident has been resolved.

Engineering has fixed an issue that was causing a service disruption for a subset of our customers. We will monitor the fix to ensure stability once again. Please continue to monitor the status page for updates.

We have some reports of service disruption for some of our customers. This can show as slow widget load times, unresponsiveness or other system errors. Engineering is currently investigating this issue. Please continue to monitor the status page for updates.

This incident has been resolved.

We have confirmed that Salesloft is accessible for customers who have experienced this disruption. The Salesloft team will continue to monitor the platform to ensure no further disruptions. Thanks for your patience while we investigated.

The Salesloft team is currently investigating an issue for a subset of customers who are having difficulty loading the Salesloft web application. We are working to review the root cause and will provide an update shortly.

We've deployed a fix that has resolved Salesloft being unresponsive. Please refresh your browser to ensure the applied changes take effect.

We’ve deployed a fix that has resolved the temporary outage. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

We are investigating an issue with Salesloft being unresponsive. It has been reported that some customers may see a "503 Service Temporarily Unavailable" error. This seems to be impacting most of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

We've deployed a fix that has resolved the Microsoft Teams Bot issues. While we recommend using the Teams API as the most secure and efficient method for capturing Teams meetings in Salesloft, the bot is now operational again and includes Active Speaker Detection. Documentation for the API alternative is below: Admin Guide: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration-Admin-Guide?language=en_US User Setup: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration?language=en_US

As of November 11th, the Microsoft Teams Bot has been updated and can now join and capture recordings from Teams meetings for any user lacking an active API connection to Microsoft Teams. While we recommend using the Teams API as the most secure and efficient method for capturing Teams meetings in Salesloft, the bot is now operational again. Currently, the bot cannot identify individual speakers, so recordings will not include Active Speaker Detection in the transcript data. This functionality is slated for an upcoming release later this week. Documentation for the API Solution is below Admin Guide: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration-Admin-Guide?language=en_US User Setup: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration?language=en_US Thank you for your patience and understanding while we work toward a more permanent answer.

We continue to investigate solutions to resolve this issue. As of November 6th, to capture recordings, customers must move to our Teams API integration. If the API Integration is not possible for your organization, we recommend manually recording in Microsoft Teams so that these meetings can retroactively be ingested into Salesloft or uploaded manually after completion until a more permanent solution is reached. How to manually upload recordings https://help.salesloft.com/s/article/Upload-a-Recording-in-Conversations?language=en_US Documentation for the API Solution is below Admin Guide: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration-Admin-Guide?language=en_US User Setup: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration?language=en_US Thank you for your patience and understanding while we work toward a more permanent answer.

The Salesloft team is investigating reports of missing bots from meetings for a subset of customers using Microsoft Teams. Reporting users are not seeing the bot join their meetings and are unable to invite the bot to join manually. We recommend utilizing the Teams API integrations to ensure your meetings are consistently being captured. Admin and user set up documentation are below. Admin Guide: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration-Admin-Guide?language=en_US User Setup: https://help.salesloft.com/s/article/Microsoft-Teams-API-Integration?language=en_US We will keep this post updated on the status of this issue as we have new information.

This incident has been resolved.

Google has approved the v1.3.11 of the Salesloft Chrome Extension. Please update your extension to the new version by clicking the 'reload' button on the extension. This will MS Teams and Zoom meeting links are being erased from invites after lofting. We will be monitoring this functionality before resolving this issue. Thank you for your patience.

We are continuing to investigate this issue.

Google updated the UI of their calendar over the weekend and there were several breaking changes that were occurred in the new Salesloft Chrome Extension as a result. The Salesloft Engineering team has already fixed several issues. To take advantage of those fixes, please go to the Salesloft Chrome extension and confirm that its on v1.3.10. If it isn't, you simply press the "Reload" button to update it to the latest available version. One issue that will be addressed with the next version of the extension (v1.3.11) is that MS Teams and Zoom meeting links are being erased from invites after lofting. This fix has already been sent to Google for approval. This can take between a few hours and a couple of days. Please update the extension to v.1.3.11 as soon as it's available. Keep an eye on this status page for updates.

We've deployed a fix that has resolved the Salesloft Connect issues. Please refresh your browser to ensure the applied changes take effect.

We’ve deployed a fix that has resolved the Salesloft Connect Issues. Please update the Salesloft Connect Extension to version 1.3.14 to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.

We are investigating various issues with the Salesloft Connect extension Version v1.3.13. It has been reported that customers are seeing functionality issues with the extension within their CRM and email accounts. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

CRM Activities should now be successfully syncing without a delay. Customers who were impacted by the "503 Service Temporarily Unavailable" Salesforce activity error should be able to successfully retry those activities. This error was related to the ongoing Salesforce incident (https://status.salesforce.com/).

Our engineering team has identified the issue with CRM activity logging. Users should be able to successfully retry activities with the 503 failure now. This is related to the SFDC ongoing incident (https://status.salesforce.com/). Any failing activities without an error should now be syncing, but may take a few hours to catch up. We’re monitoring to ensure all activities get successfully logged. Continue to monitor the status page for additional updates.

We are investigating an issue with syncing activities to Salesforce which may related to a current Salesforce incident (https://status.salesforce.com/). It has been reported that some customers are seeing a 503 Service Temporarily Unavailable activity error. Some activities are not showing an error. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

This incident has been resolved.

Engineering has fixed this issue as of 7p ET on Aug 22. Thus all dialer calls have been transcribed as of that time yesterday evening. Engineering is currently developing a path to transcribe all calls that were not transcribed yesterday between 9a ET and 7p ET. Please continue to monitor this status page for updates.

Salesloft engineering has identified an issue where we are seeing delays in transcription for calls made through the Salesloft Dialer. This will also cause a delay in AI followup items being generated. Engineering is investigating this as a top priority. Please monitor this status page for updates.

This incident is now considered resolved. Thank you for your patience.

The Salesloft engineering team has confirmed that Errors are no longer occurring and service for Gmail should be working as expected again. We will continue to monitor the stability of Gmail for a while before sounding the all clear. Please view continue to monitor status.salesloft.com for the latest updates.

While we are seeing reduced errors and reduced reports of Gmail users receiving Rate Limit Exceeded errors engineering is continuing to investigate. Please view continue to monitor status.salesloft.com for the latest updates.

The Salesloft team is investigating reports from Gmail users who are receiving Rate Limit Exceeded errors. As soon as we have more details we will share them here.

This incident has been resolved.

The underlying issue has been resolved, and we will continue to monitor our systems to ensure that it does not recur. Thanks for your patience while we worked to resolve the issue.

The Salesloft team has identified the underlying issue, which has resulted in internal server errors from some customers when logging into Salesloft or logging into the Salesloft Chrome extension. Customers should start seeing systems return to normal and errors to start subsiding.

The Salesloft team is investigating reports from a subset of users who are receiving an "Internal Server Error" when they attempt to log into the Salesloft Web Application and the Salesloft Chrome Extension. We are working to identify and resolve the root cause.

This incident has been resolved.

Engineering has completed the backfill of activities into CRMs as of late last night. This issue is now considered resolved. Thanks for your patience.

Engineering is continuing to backfill activities and we are expecting it to be complete today. For clarity, this issue was related to all activity syncing including email activities, Linkedin activities, etc and not just call logging activities. All activities are being backfilled as well. Please monitor this status page for updates.

Engineering has fixed an issue where call activity being recorded wasn't being synced to SFDC and Hubspot for some customers. All call activity moving forward will sync properly. All call activity that did not sync due to this error is currently being backfilled. We expect this process to be completed tomorrow. Please continue to monitor this status page for updates.

We are currently investigating an issue where call activity that is being recorded in Salesloft, is not being synced to SFDC and Hubspot properly for some Customers. Engineering is working to resolve this as a top priority. Please monitor this status page for updates.

We've deployed a fix that has resolved the issues with Salesloft and Salesloft Dashboards not loading. Please refresh your browser to ensure the applied changes take effect. Thank you for your patience!

The Engineering team deployed a fix and those impacted customers should now have Salesloft and their Salesloft Dashboard loading as intended. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

We are investigating an issue with the Salesloft Dashboard not loading within the Salesloft Platform. It has been reported that the page does not load or will briefly load before going to a blank screen. This seems to be impacting a specific subset of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

This issue is now considered resolved. Thanks for your patience.

The Salesloft team has implemented a fix and, as a result, has seen errors dramatically decrease back to normal levels. We will continue to monitor the system to ensure the error rate is stable. Thanks again for bearing with us as we worked to resolve this issue.

The Salesloft team continues to work with our partners at Microsoft to implement a long-term fix for the errors customers are experiencing when replying to lofted emails inside the Salesloft application. In the meantime, we recommend customers experiencing the errors try the following: - Retrying failed emails from within the Salesloft platform - Utilize the Outlook add-in. More information on adding this can be found here: https://help.salesloft.com/s/article/Salesloft-Connect-for-Outlook-Windows-and-Mac?language=en_US#Install_Connect_Windows_Mac - Increasing your email send delay to 60 seconds. More information on how to update that setting here: https://help.salesloft.com/s/article/Manage-Team-Email-Settings?language=en_US#Set_Daily_Send_Limit_and_Adjust_the_Email_Delay_Time - Disabling HVE (High Velocity Email) in your Azure environment can also help prevent these errors. Consider contacting your IT team to ensure that setting is disabled. Thank your for your continued patience as we work to resolve this issue.

We have multiple reports from customers who are receiving intermittent errors when attempting to send emails from their connected Microsoft emails from inside the Salesloft Application. Our team is working with our counterparts at Microsoft to find a long-term solution to this issue, which appears to be caused by unexpected changes to the Microsoft API. Temporary Solutions - This happens when a user replies to an already lofted email thread in the Salesloft application. Retrying these failed emails has shown to be successful. - The other thing customers can do is utilize the Outlook add-in, which is also showing more success in the interim. More information on adding this can be found here: https://help.salesloft.com/s/article/Salesloft-Connect-for-Outlook-Windows-and-Mac?language=en_US#Install_Connect_Windows_Mac - Disabling HVE (High Velocity Email) in your Azure environment can also help prevent these errors. Consider contacting your IT team to ensure that setting is disabled. Thank you for your patience as we continue to work with our Microsoft counterparts on a longer-term solution. We will provide more updates as we have them.

We've deployed a fix that has resolved the ability to access Salesloft. Please refresh your browser to ensure the applied changes take effect.

Engineering has fixed an issue that was causing a service disruption for a subset of our customers. We will monitor the fix to ensure stability but Salesloft is available once again. Please continue to monitor the status page for updates.

We have reports of service disruption for some of our customers. This can show as slow load times, unresponsiveness or other system errors. Engineering is currently investigating this issue. Please continue to monitor the status page for updates.

Google Cloud's incident has been resolved and we can confirm that Deals is working as expected again. This incident is now considered resolved. Thanks for your patience.

Engineering has identified that Google Cloud is having an incident that is causing the issues on Deals. We will continue to monitor that situation and update when there is more information. Continue to monitor this status page for the latest updates.

Engineering is investigating an issue where some customers are unable to load the Deals tab. This is a top priority for our team, and we will update this status page with more details as they are available.

This incident has been resolved.

A fix has been implemented, and exports are being delivered as normal. The team will continue to monitor our systems to ensure exports continue to be received. Thanks for bearing with us while we worked through this.

The Salesloft team is investigating reports of Person Record exports not being delivered. As soon as we have more information, we will update this post. Thanks for your patience while we investigate.

We've deployed a fix that has resolved the ability to access Salesloft. Please refresh your browser to ensure the applied changes take effect.

The Salesloft team is currently investigating an issue for a subset of customers experiencing delays with the loading of the Platform or general unresponsiveness. This is a top priority for our team, and we will update this status page with more details as they are available.

We have confirmed this issue is now resolved. For any customers still having issues with the Salesloft platform loading, you can clear your cookies and cache, which will resolve the issue. Here is a video that will walk you through this and how to preserve all of your passwords: https://watch.salesloft.com/watch/22hf5551Boqjh9D5TWAjtD.

We are continuing to monitor for any further issues.

Engineering has made a change that has fixed the issue for several customers. We will continue to monitor to ensure resolution for the next hour. Please monitor this status page for updates.

Engineering is continuing to investigate issues with logins for some users. Most of these are in France but we are also hearing reports of users in the Philippines. Please monitor this status page for updates.

Several customers have reported issues logging into SL on ISPs in Europe. Engineering is investigating as a top priority. Please monitor this status page for updates.

This incident has been resolved.

We’ve deployed a fix to resolve the issue when booking meetings via Salesloft. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact.

We are currently investigating an issue with booking meetings. It has been reported that users are receiving an error message when attempting to book a meeting via the in-app Quick Actions panel or from a Salesloft Meeting Link. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

This incident is now resolved. Thanks for your patience.

The Salesloft team is investigating an issue where any user with a Custom User Role may have lost access to the “Team View” Permission in the “Coaching” category. If you are noticing that you or members of your team are no longer seeing appropriate users in the Coaching module, you’ll want to check the user permissions for that role and ensure that the “Team View” permission is enabled. More info on permissions for the Coaching feature here: https://help.salesloft.com/s/article/Getting-Started-with-Coaching?language=en_US More info for Admins on how to modify permissions here: https://help.salesloft.com/s/article/Roles-and-Permissions?language=en_US

Engineering has released an update that has fixed this issue. This is now considered resolved. Thanks for your patience.

Engineering is currently investigating an issue where the meeting calendar isn't respecting daylight savings time. This means that calendars for people in areas where daylight savings time is in effect, will be off by 1 hour. Please monitor this status page for updates.

This incident has been resolved.

After reviewing regional ISP outage information, it looks like Xfinity users in California were impacted by a short outage earlier today that made Salesoft inaccessible in some cases. All systems are running as normal on our end and we are getting reports from impacted customers in the region that access has returned.

The Salesloft team is currently investigating reports from a subset of customers located on the West Coast US that are having trouble loading the platform. Once we have more information we will share it here.

This incident has been resolved.

Activity syncing has returned to normal and all backlogged activities from earlier today have synced over. Our team will continue to monitor our systems to ensure stability. Thanks again for your patience while we worked through this.

A fix has been implemented for the subset of customers experiencing a delay in activity syncing. The job that processes this syncing is running at full speed again, and we expect to be caught up on the backlog of tasks needing to be synced shortly. We will share another update as soon as the systems are fully caught up today.

Our team is currently investigating a delay in activity sync from Salesloft to customers' CRMs for a small subset of customers. Data is intact, but customers might notice activities syncing at a much slower rate. Our team is working to identify the root cause and have these backlogged activities cleared by the end of the day. More information as we have it. Thanks for bearing with us while we investigate.

All backlogged activities/tasks have successfully synced to impacted customer CRMs and the underlying issue causing this backlog is resolved. Thanks for your patience while we worked through this issue.

The Salesloft team has identified the underlying cause of the sync delays and is working to implement a complete fix. Once the root cause of the issue has been addressed, all data intended to sync to your CRM will flow over as expected with no data loss. We will share another update with more information as soon as we have it.

The Salesloft team is investigating reports from a subset of customers related to activities in Salesloft not syncing with your CRM. We are digging into this issue now and will provide another update shortly.

The deployed fix has resolved the previous issue regarding call durations not displaying on the Salesloft Calls page. Call Duration should now be displaying as intended. Thank you for your continued patience in this matter.

A fix has been implemented and we are monitoring the results for the issue affecting the Salesloft Call Page call duration.

We are investigating an issue affecting the Salesloft Call Page, specifically related to the display of call durations. Currently, users may experience the absence of call duration information after calls.

The update to the Salesloft Connect extension has been approved and updated in the Chrome Web Store. The updated version corrects the described issue. You can force an update of your extension directly from inside Chrome Navigate here: chrome://extensions/ Toggle on Developer Mode on the top right Click "Update" on the top left Or directly install the updated version here: https://chromewebstore.google.com/detail/salesloft-connect/cffgjgigjfgjkfdopbobbdadaelbhepo If you downloaded the Early Access Satellite version of the Extension, you may continue to use it. Thanks for your patience while we worked on correcting this issue.

The Salesloft team has identified an issue with the Sidecar Version of the Google Chrome extension. Customers have reported functionality disappearing when attempting to use the extension. While we await approval of the fixed version from the Google App Store, you can use our early access Satellite extension, which doesn't have this issue. Instructions for installing and how to use are located here: https://help.salesloft.com/s/article/Salesloft-Connect-V2-Early-Access?language=en_US We will share an update once the updated Sidecar extension version is in the Chrome store.

This issue is now considered resolved. Thanks for your patience.

Engineering has implemented a fix so that Trackers are processing correctly once again. We will monitor the fix to ensure stability.

Engineering has identified the issue and made a change that has made the Conversations Tab available to all users once again. There is still an issue where Trackers are not processing correctly. Engineering will continue to work to resolve this issue with priority. Please continue to monitor the status page for additional updates.

Some users may be experiencing slow load times or errors when trying to access their Conversation Intelligence tab. Our Engineering Team is currently investigating this issue as a top priority. Please continue to monitor the status page for additional updates.

We've deployed a fix that has resolved issues with placing calls from the Salesloft Extension. Please refresh your browser to ensure the applied changes take effect. Thank you for your continued patience in this matter.

We’ve deployed a fix that has resolved the ability to place outbound calls from your CRM via the Salesloft Connect Chrome extension. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

We are investigating an issue where it has been reported that users are unable to place outbound calls from their CRM via the Salesloft Chrome extension. They receive a banner that mentions the number might be invalid followed closely by an audio message sharing that an error has occurred. This appears to be impacting most customers. Our engineering team is currently working to identify what is causing this issue. A potential workaround is to place those calls directly from the Salesloft platform. Please continue to monitor our Status Page for additional updates.

This issue can be considered resolved. Thank you for your patience in this matter and apologies for the inconvenience it might have caused.

Our dialer provider, Twilio, has begun remediating their outstanding issues which blocked a certain subset of Salesloft customers from being able to place calls using the Salesloft dialer. We are seeing the issue slowly recover and teams should be able to start placing calls once again. We’re monitoring to ensure that their changes have the preferred impact and provide a final update when it has completely recovered. We appreciate your patience in this matter.

We are currently investigating an issue where customers are reporting that the dial pad freezes when clicking the call button on the dialer. This is impacting a certain subset of our customers. Our dialer provider, Twilio, is currently reporting several issues that may be related but our engineering team is currently investigating. You can monitor status.salesloft.com for further updates.

A fix has been implemented for activities and notes not loading for the Salesloft people pages. You will need to refresh your page to see the update. We will continue to monitor our systems. Thanks for your patience while we worked through this.

We’ve deployed a fix that has resolved the outstanding issues with activities and notes not loading on person pages in Salesloft. Please log out and back in to ensure the applied changes take effect. We will continue monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

We are investigating an issue with reports of the Salesloft person pages not loading activities or notes. This seems to be impacting a subset of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

A fix has been implemented for the email templates that appeared blank. You will need to refresh your page to see the update. We will continue to monitor our systems. Thanks for your patience while we worked through this.

We are currently investigating reports of email template content appearing as blank in the Salesloft application. We will report an update as soon as we have found the root cause of the issue. We're very sorry for the trouble and will have an update shortly.

This incident has been resolved.

Engineering has fixed an issue that was causing Deals to be unavailable. We will monitor to ensure stability for the a time before resolving this issue. Thanks for your patience.

Engineering is investigating an issue where deals is showing a "whoops error" and is not functional. This is a top priority for our team, and we will update this status page with more details as they are available.