Historical record of incidents for SafetyCulture
Report: "Some users unable to log into the SafetyCulture app"
Last updateWe're aware of an issue where some users are unable to log into the SafetyCulture app. Our team is currently investigating this issue.
Report: "Users unable to log in to the SafetyCulture app"
Last updateWe're aware of an issue where customers are unable to log in to the SafetyCulture app. Our team is currently investigating this issue.
Report: "Learn tab in training not loading"
Last updateWe are currently aware of an issue where the learn tab in the training is not loading. Our team is actively investigating the issue. We appreciate your patience.
Report: "Analytics may not be available on some Apple devices."
Last updateThe issue has been identified and a fix is being implemented.
Report: "Scheduled maintenance for Sensors"
Last updateOne of our Sensor providers will be performing scheduled maintenance on June 04, 2025 at 11:00 AM Universal Time Coordinated (UTC) for up to 3 hours. We anticipate minimal downtime while we update our servers. During downtime, your data will be securely stored on the gateway until normal services are restored.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "SHEQSY experiencing service outages"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’re currently experiencing service interruptions with the SHEQSY application. Our team has identified the issue and is actively working to resolve it as quickly as possible. Thank you for your patience and understanding.
Report: "Delay in some notifications"
Last updateThis incident has been resolved.
We are currently investigating an issue causing delays in some notifications sent from our systems. Our team is currently investigating the issue.
We are aware that some sensors are not currently sending notifications. Our team is actively investigating the issue.
Report: "SHEQSY experiencing service outages"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’re currently experiencing service interruptions with the SHEQSY application.Our team has identified the issue and is actively working to resolve it as quickly as possible. Thank you for your patience and understanding.
Report: "Delay in some notifications"
Last updateThis incident has been resolved.
We are currently investigating an issue causing delays in some notifications sent from our systems.Our team is currently investigating the issue.
We are aware that some sensors are not currently sending notifications.Our team is actively investigating the issue.
Report: "Training tab not loading for some users"
Last updateThis incident has now been resolved.
We are aware of an outage impacting our Training tab. Our team is currently investigating. We appreciate your patience.
Report: "Training tab not loading for some users"
Last updateThis incident has now been resolved.
We are aware of an outage impacting our Training tab.Our team is currently investigating.We appreciate your patience.
Report: "SafetyCulture experiencing platform intermittent outages"
Last updateThis incident has been resolved.
We are monitoring a fix that has been applied, and some services have started responding. Another update will be supplied within the hour.
The issue has been identified and a fix is being implemented.
We are currently experiencing issues with several services. This is affecting all regions. We have diagnosed the root cause and are looking to implement a fix. An update will be provided within the next hour.
Report: "Some sensors are appearing offline"
Last updateThis incident has been resolved.
We are aware that some sensors are appearing offline. Our team is currently investigating the issue.
Report: "Delays in receiving some weather sensor readings"
Last updateThis incident has been resolved.
Some weather sensors may be experiencing delays in receiving the latest weather readings. Our team is currently investigating the issue.
Report: "Chat, email and phone support unavailable"
Last updateAll support channels should be back to normal now. We apologize for the inconvenience this has caused and thank you for your understanding.
A fix has been implemented, and we are monitoring the results.
The issue has been identified, and a fix is being implemented. We appreciate your patience.
We are currently investigating an issue affecting our support channels. Our team is working to resolve this as quickly as possible. We apologize for any inconvenience and appreciate your understanding.
Report: "Some sensors are offline"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some sensors are offline. Our team is currently investigating the issue.
Report: "Some sensors are offline"
Last updateThis incident has been resolved.
We're aware of an issue with some sensors currently being offline. Our team is currently investigating.
Report: "Some sensors are offline"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some sensors are offline and are currently investigating the issue.
Report: "Some sensors are offline"
Last updateThe issue impacting the sensors is now resolved.
We are aware that some sensors are offline. Our team is aware of this issue and is already investigating it.
Report: "Some sensors are offline"
Last updateThe issue impacting the sensors is now resolved.
Our engineers are aware of the issue and are actively investigating it.
Report: "Course Library is not working for some users"
Last updateThis incident has been resolved.
We're aware of an issue with the course library not loading for some users. Our team is currently investigating.
Report: "Exporting inspections as 'CSV with media' not working for some customers."
Last updateThis incident has been resolved.
We are currently aware of an issue on the web app where exporting inspections as 'CSV with media' results in an error for some customers. Our engineering teams are investigating.
Report: "Training may not be loading for some users"
Last updateThis incident has been resolved.
We're aware of an issue where Training may not be loading for some users and are currently investigating.
Report: "Unable to bulk export Actions to CSV or Excel"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are aware that some users are currently unable to download their actions in bulk to both CSV and Excel. We are currently investigating the issue.
Report: "Some sensors are appearing offline"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented. If the sensors are still going offline, please try restarting your gateways.
We're aware of the issue and our engineers are currently looking into this.
Report: "Some sensors are offline"
Last updateThe issue impacting the sensors is now resolved.
We are aware that some sensors are coming offline. We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We’re aware that some sensors are temporarily offline. Administrators are working on it.
Report: "AI-related features showing performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re aware of an ongoing outage with our provider impacting SafetyCulture features using AI. We are currently monitoring this and apologize for the inconvenience.
Report: "Some sensors are appearing offline"
Last updateThis incident has been resolved.
Our engineers are aware of the issue and are currently investigating this.
Report: "Sensors tab not loading on web application"
Last updateThis incident has been resolved.
A fix has been implemeted and we are monitoring the results.
We are aware of the issue where the sensors page doesn't load properly. This seems to only be affecting the web app. Our engineers are currently investigating this issue.
Report: "Unable to send approval request from the latest version of the mobile app"
Last updateThis incident has been resolved.
We are aware that requesting approval request from the mobile app on the latest version (24.47) doesn't work and it's currently being investigated.
Report: "Scheduled maintenace for Sensors"
Last updateThe scheduled maintenance has been completed.
One of our sensor providers will be performing scheduled maintenance on November 14, 2024 at 3:00 AM Universal Time Coordinated (UTC) for up to four hours. We anticipate several brief service disruptions during this maintenance while we apply monthly patching. However, in the event of a disruption, please rest assured that your data will be securely stored on the gateway until normal services are restored.
Report: "SafetyCulture & SafetyCulture Care Marketing Sites are unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with accessing the SafetyCulture and SafetyCulture Care Marketing websites. The SafetyCulture app is unaffected, and users may continue logging in using the web app (app.safetyculture.com) or mobile apps.
Report: "SafetyCulture web app experiencing longer than usual loading times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're aware of an ongoing issue on the web app where pages are taking longer than usual to load. Our team is currently investigating.
Report: "Training data feed for API is timing out"
Last updateThis incident has been resolved.
A fix has been implemented we're currently monitoring the results.
We are currently aware of an issue where the data feed for training will time out. This seems to be affecting the SafetyCulture Exporter and some of our integrations. Our engineers are currently investigating on this.
Report: "EdApp/SC Training outage"
Last updateThis incident has been resolved.
The Engineering Team has identified the root cause of the issue and is working on a fix. We expect to have an update on the resolution shortly.
We are aware that some screens and actions may intermittently fail to load. Our Engineering Team is looking into this problem.
Report: "Unable to select attributes in New Analytics"
Last updateThe incident has been resolved.
We are aware that users are unable to select attributes for dashboards in New Analytics. Our team is currently investigating this issue.
Report: "Failed to send notifications"
Last updateThis incident has been resolved.
We are aware that some product notifications were not sent from the platform around 2:15 PM Universal Time Coordinated (UTC). We are aware of the issue and are currently working on it.
Report: "Unable to load data on Legacy Analytics"
Last updateThis incident has been resolved.
We are aware that some users cannot load data on Legacy Analytics. Our team is still currently investigating this issue.
Report: "Some users unable to be added to groups"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our team has investigated the issue and at this time we believe we have identified the cause of the issue. We are working to resolve it.
We are currently experiencing an issue that causes a small number of users not able to be added to groups. Our teams are currently investigating.
Report: "Some users are unable to connect to the public API"
Last updateThis incident has been resolved.
We have received reports of some users being unable to connect to the Public API. Our engineering teams are currently investigating.
Report: "Unable to load data on Legacy Analytics"
Last updateThis incident has been resolved.
We are currently aware of the issue where Legacy Analytics is not loading data. Our engineers are currently investigating.
Report: "Unable to start chat from Mobile app"
Last updateThis incident has been resolved.
We are currently investigating an issue where users are unable to start a live chat from the mobile app. You can still reach out to the Support team via chat using the web platform, send us an email through support@safetyculture.com, or call any of our Support Hotline numbers listed below: - Kansas City: +1 816 787 1343 - Manchester: +44 161 768 1124 - Sydney: +61 1300 984 245
Report: "Templates and Marketplace tab not available for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently monitoring the results. Kindly relog-in to your account to have this applied.
We are aware of the issues where some users on a free plan are unable to access the Templates and Marketplace tabs on the web application. Our engineers are currently investigating on this issue.
Report: "Scheduled maintenance for Sensors"
Last updateThis incident has been resolved and all sensors are now back online.
Some sensors are back online, and we are currently monitoring the results.
Planned sensors maintenance is still ongoing and resulting in some sensors appearing offline.
Report: "Disconnection and low battery alert detection is disrupted for some sensors"
Last updateThis incident has been resolved.
Our Engineers have pushed out the fix for this issue, and we're currently monitoring the update.
We are aware that some sensors may not send out alerts if they are disconnected or have a low battery. There might be a delay in collecting weather data and detecting weather alerts as well. Impact is US region only. We are currently investigating this issue.
Report: "Increased latency and errors across SafetyCulture platform"
Last updateThis incident has been resolved.
Our Engineers have pushed out the fix for this issue, and we're currently monitoring the update.
We have received reports of issues with latency and errors across our platform. Our engineering teams are currently investigating.
Report: "Actions may not be accessible on the mobile app"
Last updateThis incident has been resolved.
Our engineers have pushed out the fix for this issue, and we're currently monitoring the update. Kindly update the SafetyCulture mobile app to 24.29.01 on the App Store for iOS and 24.29.02 on the Play Store for Android for the fix to apply.
Our engineers have pushed out the fix for this issue, and we're currently monitoring the update. Kindly update the SafetyCulture mobile app to 24.29.01 on the App Store for iOS and 24.29.02 on the Play Store for Android for the fix to apply.
Our engineers have identified the root cause of the issue and are working towards a fix. We currently have the fix for iOS users available, kindly update to SafetyCulture 24.29.01 on the App Store. For Android users, this will be followed up with soon. We advise not to update to SafetyCulture 24.29 until this fix has been rolled out.
Our engineers have identified the root cause of the issue and are working towards a fix. We advise not to update to SafetyCulture 24.29 until this fix has been rolled out.
We are aware of an issue where Actions may not be accessible on the mobile app. Actions will still be accessible while using the web app. Thank you for your patience and understanding while our engineering team investigate this issue.
Report: "One of our sensor providers is experiencing a partial outage"
Last updateThis incident has been resolved.
We are aware that some of the hosted servers of one of our sensor providers are experiencing a partial outage. We are investigating the issue.
Report: "Unable to provision sensors"
Last updateThis incident has been resolved.
We are currently experiencing an issue with provisioning sensors. This is affecting adding new and also unarchiving existing devices. Our engineering team is working to resolve this as soon as possible.
Report: "Unable to share inspections on the mobile app"
Last updateThis incident has been resolved.
Our engineering team had identified the the issue and is working on a fix for this. As a workaround, inspections can still be shared via the web application.
We are currently investigating reports that users cannot share inspections on the mobile app (iOS and Android). As a workaround, inspections can still be shared via the web application. Our engineering team is currently investigating.
Report: "Emails currently blocked to Yahoo managed email addresses"
Last updateThis incident has been resolved. Emails are now being delivered to Yahoo managed email addresses.
We are seeing success in the delivery of emails to Yahoo managed email addresses and are continuing to monitor the situation.
We are currently aware of email delivery issues to Yahoo managed email addresses. Our engineering teams are investigating.
Report: "Experiencing delays in the Support Live Chat"
Last updateThis incident is now resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented. You may still reach out to us at: Email: - support@safetyculture.com Phone: - Kansas City: +1 816 787 1343 - Manchester: +44 161 768 1124 - Sydney: +61 1300 984 245 - Townsville: +61 1300 984 245
We are currently investigating the issue. For urgent concerns, the Support team can still be contacted via email and phone calls. You may reach out to us at: Email: - support@safetyculture.com Phone: -Kansas City: +1 816 787 1343 - Manchester: +44 161 768 1124 - Sydney: +61 1300 984 245 - Townsville: +61 1300 984 245
Report: "Media unable to load across multiple SafetyCulture features"
Last updateThis incident has been resolved.
A fix has been implemented as we are now monitoring the results.
Initial investigations show that all media is affected including photos and video across multiple SafetyCulture features. Our engineering teams are investigating.
We are currently aware of an issue where images are not loading across multiple features within SafetyCulture. Our engineering teams are investigating.
Report: "Inspections not loading"
Last updateThis incident has been resolved.
We have identified the issue and the problem appears to be mitigated at this stage. Our engineering teams are working on a permanent resolution.
We are currently aware of an issue where Inspections are not loading in the AU region. Our engineering teams are investigating.
We are currently aware of an issue where Inspections are not loading in the AU region. Our engineering teams are investigating.
Report: "Unable to load training tab"
Last updateThis incident has been resolved. Kindly refresh your page/restart the app in order to load the training tab.
We are aware of the issue with the training tab not loading. We are currently investigating the issue.
Report: "Some sensors are offline"
Last updateThis incident has been resolved.
Sensors are coming back online. We will continue to monitor this closely.
We are aware of the issue where some sensors are currently offline. Our engineers are currently investigating
Report: "Mobile app not syncing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently aware of an issue in the latest release of SafetyCulture for mobile users causing the Home page to not load. Our engineering teams are investigating.
Report: "Some gateways and sensors are offline."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.