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Last checked 2025-06-14T13:41:53.175Z from RyderShip's official status page

Historical record of incidents for RyderShip

Jul 22, 2024

Report: "Degraded performance in Core Application"

Last update 2024-07-22T19:56:50.739Z

resolved2024-07-19T04:45:00.000Z

This incident has been resolved.

Jul 15, 2024

Report: "Degraded performance in Core Application"

Last update 2024-07-15T18:27:23.753Z

resolved2024-07-13T03:45:00.000Z

This incident has been resolved.

Jul 11, 2024

Report: "Degraded performance in Core Application"

Last update 2024-07-11T21:42:28.185Z

resolved2024-07-11T21:42:28.168Z

This incident has been resolved.

monitoring2024-07-11T21:28:59.600Z

A fix has been implemented and we are monitoring the results.

identified2024-07-11T21:27:34.960Z

The issue has been identified and a fix is being implemented.

investigating2024-07-11T21:10:04.658Z

We are currently investigating this issue.

Report: "Degraded performance in Core Application and API"

Last update 2024-07-11T18:10:35.220Z

resolved2024-07-09T14:30:00.000Z

This incident has been resolved.

Jun 28, 2024

Report: "Degraded performance in Core Application and API"

Last update 2024-06-28T21:14:59.134Z

resolved2024-06-23T18:05:00.000Z

This incident has been resolved.

Report: "Degraded performance in Core Application and API"

Last update 2024-06-28T21:10:19.631Z

resolved2024-06-22T16:35:00.000Z

This incident has been resolved.

Jun 13, 2024

Report: "Degraded performance in core application and API"

Last update 2024-06-13T20:53:25.034Z

resolved2024-06-13T20:53:25.020Z

This incident has been resolved.

investigating2024-06-13T20:53:15.035Z

We are continuing to investigate this issue.

investigating2024-06-13T17:02:59.356Z

We are currently investigating this issue.

Aug 8, 2020

Report: "Performance issues with Whiplash"

Last update 2020-08-08T17:25:44.809Z

resolved2020-08-08T17:25:44.799Z

This incident has been resolved.

investigating2020-08-08T14:30:23.180Z

We are currently investigating this issue.

Nov 22, 2019

Report: "System Outage"

Last update 2019-11-22T18:06:46.282Z

resolved2019-11-22T18:06:46.265Z

This incident has been resolved.

monitoring2019-11-22T17:57:24.983Z

A fix has been implemented and we are monitoring the results.

identified2019-11-22T17:39:27.969Z

We are continuing to work on a fix for this issue.

identified2019-11-22T17:39:19.561Z

The issue has been identified and a fix is being implemented.

Oct 29, 2019

Report: "Whiplash application is slow or unresponsive."

Last update 2019-10-29T21:09:53.888Z

resolved2019-10-29T21:09:53.865Z

The fix has been applied and the application is back to performing at acceptable levels.

monitoring2019-10-29T19:57:22.790Z

The Whiplash app will have degraded performance while the fix is being applied to the system. We expect it to be completed by 1:30 pm EST

monitoring2019-10-29T19:27:08.974Z

The application should be more responsive now. Fix is being applied across the system.

investigating2019-10-29T19:18:49.257Z

We are continuing to investigate this issue.

investigating2019-10-29T19:18:19.119Z

The development team is investigating. Updates will be coming shortly.

Oct 25, 2019

Report: "Brief down time"

Last update 2019-10-25T23:49:44.720Z

resolved2019-10-25T23:49:44.709Z

The Whiplash app and API were unresponsive for about 6 minutes due to an issue related to a code deploy. The issue has been resolved.

Sep 18, 2019

Report: "Payment gateway issue"

Last update 2019-09-18T13:51:13.304Z

resolved2019-09-18T00:45:58.597Z

Whiplash users were unable to buy postage labels for 40 minutes due to an issue with a payment gateway.

Sep 4, 2019

Report: "API Token Authorization"

Last update 2019-09-04T01:26:57.272Z

resolved2019-09-04T01:26:57.250Z

V2 refresh tokens now need the client_id and client_secret included in the Post body. See https://docs.getwhiplash.com/pages/authentication-for-the-v2-api#refresh-tokens for more information.

investigating2019-09-04T01:25:55.308Z

v2 API authentication has been resolved. A recent Oauth upgrade now requires refresh requests to include a `client_id` and `client_secret` in the refresh request: https://docs.getwhiplash.com/pages/authentication-for-the-v2-api#refresh-tokens

investigating2019-09-03T19:21:35.763Z

We are currently investigating an issue with the 2.0 API related to refreshing tokens.

Jul 6, 2019

Report: "Orders Cancelled"

Last update 2019-07-06T05:53:18.179Z

resolved2019-07-06T05:53:18.153Z

All affected orders have returned to their correct status. Please contact support if you require additional assistance.

monitoring2019-07-06T02:40:54.424Z

Affected orders are continuing to return to their correct statuses.

monitoring2019-07-06T01:30:28.288Z

Affected orders are returning to their correct statuses.

monitoring2019-07-06T00:34:20.325Z

A fix has been implemented, and we are expecting orders to begin returning to their original status shortly.

identified2019-07-05T23:40:14.241Z

We are continuing to work on returning affected orders to their original state. We are cautiously optimistic that we will have this issue resolved by 5:30 PST.

identified2019-07-05T22:35:10.427Z

We are continuing to work on returning affected orders to their original state, and will share hourly updates until the issue is resolved.

identified2019-07-05T21:22:00.301Z

We have identified an issue in which orders that were queued for shipment were unintentionally cancelled. We are working to return the orders to their original condition. We are continuing to research the origin of the problem, but have reason to believe this was an internal system issue.

Jun 30, 2019

Report: "3 minute downtime"

Last update 2019-06-30T01:21:49.794Z

resolved2019-06-30T01:21:49.785Z

3 minutes of downtime for database maintenance.

Jun 9, 2019

Report: "Database Update"

Last update 2019-06-09T14:58:25.863Z

resolved2019-06-09T14:58:12.040Z

Whiplash User Interface unable to be accessed for about 7 minutes.

Feb 14, 2019

Report: "Delays in sending notifications"

Last update 2019-02-14T14:56:06.757Z

resolved2019-02-14T09:32:10.993Z

This incident has been resolved.

investigating2019-02-14T08:19:26.549Z

We are currently investigating this issue.