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Historical record of incidents for RubyGems.org

May 12, 2023

Report: "Google Safe Browsing flag as malware"

Last update 2023-05-12T01:01:20.952Z

resolved2023-05-12T01:01:20.936Z

Success! Google Safe Browsing has removed the malware flag from rubygems.org. Special thanks are owed to everyone who connected us to the Chrome and Safe Browsing teams, and the team members who assisted in clearing this up.

identified2023-05-11T22:01:09.977Z

We have heard that our appeal has successfully been escalated within the Google Safe Browsing team, and they are working to resolve things.

identified2023-05-11T21:45:16.000Z

Google Safe Browsing has flagged the entire rubygems.org domain as malware, impacting all users of the Chrome, Safari, and Firefox browser. The underlying issue appears to be an incorrect malware flag applied to all versions of a gem from the metasploit family. In our investigation we’ve identified that the same library is also available from GitHub and many Linux and BSD distro packages. We continue investigating, sharing information and working with Google to resolve this as soon as possible. For the time being, there are no other issues: the website can be accessed as normal if you bypass the warning. Gem downloads and pushes continue working as normal.

Jun 8, 2021

Report: "Elevated Errors"

Last update 2021-06-08T11:29:49.965Z

resolved2021-06-08T11:29:49.946Z

This incident has been resolved.

monitoring2021-06-08T11:03:29.457Z

Our CDN provider has applied a fix and over the last few minutes we saw traffic levels and errors return to normal.

identified2021-06-08T10:46:08.233Z

Our CDN partner has identified the issue and a fix is being implemented.

investigating2021-06-08T10:12:50.019Z

The elevated 503 and 502 errors seem to be because of Fastly's ongoing incident. We are following along at https://status.fastly.com/incidents/vpk0ssybt3bj.

investigating2021-06-08T10:00:22.000Z

We're experiencing an elevated level of errors and are currently looking into the issue.

Jan 12, 2021

Report: "Unexpected Errors"

Last update 2021-01-12T16:55:09.056Z

resolved2021-01-12T16:55:08.409Z

This incident has been resolved.

monitoring2021-01-12T16:28:16.998Z

Fastly has implemented a fix and we are monitoring the results.

identified2021-01-12T16:14:38.793Z

The elevated 502 errors seem to be because of Fastly's ongoing incident. We are following along at https://status.fastly.com/incidents/1rbr326kjsmt.

investigating2021-01-12T16:02:16.000Z

We're experiencing an elevated level of errors and are currently looking into the issue.

Jul 17, 2020

Report: "Elevated DNS Errors"

Last update 2020-07-17T22:01:06.469Z

resolved2020-07-17T22:01:05.476Z

This incident has been resolved.

monitoring2020-07-17T21:53:33.264Z

We are continuing to monitor for any further issues.

monitoring2020-07-17T21:42:17.122Z

DNS seems to be resolving again. We continue to monitor the situation.

investigating2020-07-17T21:20:57.000Z

We're experiencing an elevated level of DNS errors and are currently looking into the issue.

Apr 25, 2020

Report: "Users unable to access RubyGems.org"

Last update 2020-04-25T10:16:52.428Z

resolved2020-04-25T10:16:51.661Z

This incident has been resolved

investigating2020-04-25T10:03:39.691Z

We are continuing to investigate this issue.

investigating2020-04-25T10:03:19.863Z

We're currently investigating users being unable to access rubygems.org

Apr 3, 2020

Report: "DNS resolution errors for some users"

Last update 2020-04-03T21:33:39.799Z

resolved2020-04-03T21:33:39.744Z

DNS resolution should be working for all users now.

identified2020-04-02T16:15:07.419Z

We are currently investigating DNS resolution errors for some users.

Feb 24, 2020

Report: "Unexpected Problem"

Last update 2020-02-24T13:31:00.638Z

resolved2020-02-24T11:03:48.000Z

This incident has been resolved.

monitoring2020-02-24T10:53:18.000Z

A fix has been implemented and we are monitoring the results.

investigating2020-02-24T10:38:39.000Z

We are currently investigating this issue.

Jan 31, 2019

Report: "Unexpected Problem"

Last update 2019-01-31T13:22:03.334Z

resolved2019-01-31T11:15:34.988Z

This incident has been resolved.

monitoring2019-01-31T10:55:57.793Z

A fix has been implemented and we are monitoring the results.

investigating2019-01-31T10:42:40.993Z

We're experiencing an elevated level errors and are currently looking into the issue.

Jan 13, 2019

Report: "Elevated Errors"

Last update 2019-01-13T23:44:07.773Z

resolved2019-01-13T23:44:07.759Z

This incident has been resolved.

monitoring2019-01-13T16:53:38.328Z

Over the last 20 minutes we experienced an elevated level of errors. We are currently monitoring the issue.

Report: "Unexpected Problem"

Last update 2019-01-13T09:36:54.183Z

resolved2019-01-13T09:36:54.166Z

This incident has been resolved.

monitoring2019-01-13T09:33:34.589Z

A fix has been implemented and we are monitoring the results.

investigating2019-01-13T09:05:51.865Z

We're experiencing an unexpected problem and are currently looking into the issue.

Jan 1, 2019

Report: "Problems installing gems"

Last update 2019-01-01T14:26:57.911Z

resolved2019-01-01T14:26:57.498Z

This incident has been resolved. All gems should be included in the versions API again.

monitoring2019-01-01T14:19:16.254Z

A fix has been implemented and we are monitoring the results.

identified2019-01-01T14:02:49.066Z

We have received reports of some gems not being able to be installed. We have identified the issue and we are working on resolving it. Gems published before 2015-08-23 may be unlisted on the versions API.

Dec 26, 2017

Report: "Unexpected Problem"

Last update 2017-12-26T09:56:23.884Z

resolved2017-12-26T09:56:23.865Z

The site has been stable since 19:15 UTC.

investigating2017-12-25T22:25:24.156Z

We are currently investigating this issue.

monitoring2017-12-25T20:21:58.982Z

All services should be working now. We will continue to monitor.

investigating2017-12-25T20:08:24.761Z

We're experiencing an elevated level of errors and are currently looking into the issue.

May 2, 2017

Report: "Unexpected problem"

Last update 2017-05-02T16:07:25.885Z

resolved2017-05-02T16:07:25.366Z

This incident has been resolved.

monitoring2017-05-02T16:05:38.163Z

We receive reports that a major ISP had a complete outage between the United States and Europe for about 20 minutes at 14:45 UTC.

monitoring2017-05-02T15:14:53.953Z

Our upstream provider has implemented a fix and we are monitoring the results. We are also seeing reports of general internet issues in Europe. We will post more information as we get it.

investigating2017-05-02T14:58:35.536Z

We are aware of reports that services are unavailable in some regions. We're looking into it now!

Report: "Problems accessing RubyGems.org using TLS 1.1"

Last update 2017-05-02T12:00:00.000Z

resolved2017-05-02T12:00:00.000Z

We received reports of legacy software being unable to access RubyGems.org. Specifically anyone using TLS 1.1. This is common on older operating systems like Ubuntu Precise 12.04. We quickly realized that our CDN provider had disabled TLS 1.1 today due to a previously announced deprecation of TLS 1.1. Unfortunately we hadn't taken steps to avoid this action today. Once we realized what had happened we migrated back to a configuration that allowed TLS 1.1. I'm sorry if this impacted you today. Everything should be working again now. If you are still having issues please submit a help ticket. The migration today is a short term change, and in the future we will be permanently disabling support for TLS 1.1. We will announce these dates.

Oct 3, 2016

Report: "Gem index delays"

Last update 2016-10-03T22:22:18.005Z

resolved2016-10-03T22:22:17.441Z

All gems appear to be installing successfully.

monitoring2016-10-03T19:42:33.611Z

All gems should be indexed now. We are monitoring to make sure new gems are added in a timely manor.

identified2016-10-03T19:34:14.356Z

The issue has been identified and a fix is being implemented.

investigating2016-10-03T19:23:33.377Z

We're aware that new gems published may not be added to the new gem index in a timely manor. Our team is investigating. Running 'bundle install --full-index', as well as 'gem install' are unaffected by this delay.

Sep 12, 2016

Report: "DNS Problems"

Last update 2016-09-12T13:05:04.290Z

resolved2016-09-12T13:05:04.220Z

This incident has been resolved.

monitoring2016-09-12T03:36:00.000Z

We are continuing to monitor the DNS propagation.

identified2016-09-12T03:29:09.719Z

We have identified and fixed the problem. Service will be restored as soon as DNS propagates.

investigating2016-09-12T03:17:49.368Z

We are receiving reports of DNS problems. We are investigating.

Sep 7, 2016

Report: "Elevated Errors"

Last update 2016-09-07T01:58:43.734Z

resolved2016-09-07T01:58:43.710Z

This incident has been resolved.

investigating2016-09-06T20:36:31.224Z

We're experiencing an elevated level of errors and are currently looking into the issue.

Jun 27, 2016

Report: "Elevated response times"

Last update 2016-06-27T22:03:04.995Z

resolved2016-06-27T22:03:04.973Z

This incident has been resolved.

monitoring2016-06-27T19:44:01.449Z

A fix has been implemented and we are monitoring the results.

investigating2016-06-27T18:47:12.596Z

We're experiencing elevated response times and are currently looking into the issue.

Jun 10, 2016

Report: "Elevated Errors"

Last update 2016-06-10T04:43:46.352Z

resolved2016-06-10T04:43:45.661Z

This incident has been resolved.

monitoring2016-06-10T04:21:22.321Z

A fix has been implemented and we are monitoring the results.

investigating2016-06-10T04:16:46.070Z

We're experiencing an elevated level of errors and are currently looking into the issue.

Jun 6, 2016

Report: "Problems with gem downloads and Dependency API"

Last update 2016-06-06T13:00:17.162Z

resolved2016-06-06T13:00:17.122Z

This incident has been resolved.

monitoring2016-06-06T11:09:00.000Z

A fix has been implemented and we are monitoring the results.

investigating2016-06-06T10:53:09.802Z

All gem downloads are working again.

investigating2016-06-06T10:46:26.265Z

We are aware that some gem downloads are not working and the Dependency API is not working for some versions of bundler. Our team is looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!

May 24, 2016

Report: "Unexpected problems with the Dependencies API."

Last update 2016-05-24T15:51:34.311Z

resolved2016-05-24T15:00:00.000Z

This incident has been resolved.

monitoring2016-05-24T14:29:43.270Z

We've resolved the issue and the Dependency API should be working normally again.

identified2016-05-24T13:26:49.687Z

Heads up: we're running on the legacy dependency API for now. bundle installs might be slow!

investigating2016-05-24T12:41:17.915Z

We’re investigating some issues with our dependencies API not updating - sorry folks!

Apr 30, 2016

Report: "New gems not available"

Last update 2016-04-30T16:28:25.040Z

resolved2016-04-30T16:28:25.004Z

This incident has been resolved.

monitoring2016-04-30T15:31:41.837Z

We have identified the problem and deployed a fix.

investigating2016-04-30T15:05:04.816Z

We are aware that some newly pushed gems are not able to be installed when the dependency API is used. This is used by most versions of bundler and RubyGems. Our team is looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!

Mar 22, 2016

Report: "Degraded Performance on Dependency API"

Last update 2016-03-22T22:03:14.687Z

resolved2016-03-22T22:03:14.237Z

The dependency API has been stable, answering all requests, for about two hours. We'll keep an eye on it, but everything seems resolved for now.

monitoring2016-03-22T20:12:13.731Z

Service has been restored. After many infrastructure, configuration, and code changes today we have found the problem. The dependency API should be returning results in a reasonable time with no errors now. We're continuing to monitor things.

investigating2016-03-22T15:58:54.405Z

We're aware of intermittent errors on the dependency api. We saw an increase in traffic yesterday and the API was having trouble responding in a timely manner. We've made several changes to the service in the last 24 hours to reduce the error rates. Our failures are down but we are still seeing some requests fail with HTTP 500 errors. We're working to fix the remaining errors, but in the meantime you can work around this by running: `bundle install --full-index`.

Dec 31, 2015

Report: "CDN Outage"

Last update 2015-12-31T23:42:14.103Z

resolved2015-12-31T23:42:14.074Z

Error rates have returned to normal. Everything should be working now.

monitoring2015-12-31T22:36:50.255Z

Our provider is reporting that service is returning to normal. We're still seeing higher than normal error rates so we are continuing to monitor closely.

identified2015-12-31T22:16:42.433Z

Our CDN provider is experiencing an outage right now. Gem installs might not be working in some regions. We'll update when we know more.

Nov 30, 2015

Report: "Unexpected problem"

Last update 2015-11-30T12:00:00.000Z

resolved2015-11-30T12:00:00.000Z

High load on our database is causing errors right now.