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Rubrik Security Cloud is experiencing degraded availability. Symptom(s): Users experiencing errors while accessing RSC UI. Workaround: None at this time. Incident Start Time: 11:29 PM UTC

We have noticed degraded availability for Rubrik Security Cloud. We are currently investigating the issue. Symptoms: We are still investigating the scope of the issue. Incident Start Time: 06/12/2025 05:59 PM UTC Workaround: None at this time. Our engineering team is actively investigating to resolve this issue.

Rubrik Security Cloud login experienced degraded availability in the AU-1 and JP-1 region. Symptom(s): Users might not have been able to login Workaround: None at this time. Incident Start Time: 05/29/2025 5:47 PM UTC Incident End Time: 05/29/2025 6:49 PM UTC The issue has been resolved.

Rubrik Security Cloud login experienced degraded availability in the AU-1 and JP-1 region.Symptom(s): Users might not have been able to loginWorkaround: None at this time.Incident Start Time: 05/29/2025 5:47 PM UTCIncident End Time: 05/29/2025 6:49 PM UTCThe issue has been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

RSC UI is experiencing is experiencing degraded availability Symptom(s): Users experiencing errors while accessing RSC UI Workaround: None at this time. Incident Start Time: 04/08/2025 10:45 AM UTC Our engineering team is actively investigating to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

RSC UI is experiencing degraded availability Symptom(s): Users experiencing errors while accessing RSC UI Workaround: None at this time. Incident Start Time: 02/13/2025 02:00 PM UTC Our engineering team is actively investigating to resolve this issue.

The incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some of the users might experience login failures. Incident Start Time: 09/01/2025 01:20 PM UTC

The incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some of the users might experience login failures. Incident Start Time: 09/01/2025 01:00 PM UTC

Users might have experienced login failures and the issue has been resolved. Incident Start Time: 11/10/2024 05:02 AM UTC Incident End Time: 11/10/2024 05:40 AM UTC

This incident has been resolved.

We are continuing to monitor for any further issues.

We are closely monitoring status of the issue from AzureSupport.

There is an ongoing outage on Azure in the US East region, as a result of this outage Indexing, Archival and Recovery from Archived snapshots might fail for Azure Snappables Please refer to the following link for more details on the Azure outage: https://x.com/azuresupport/status/1803648742223974649?s=46&t=lWDlRmFRgFlJUNa7RGGNSA Symptoms: Jobs related to Azure snappables might fail. Incident Start Time: 06/20/2024 04:39  AM UTC Workaround: None at this time. We are monitoring the situation as Azure continues to remediate the impact across their services.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Rubrik Security Cloud UI is experiencing degraded availability for region US-2. Symptom(s): Some users may experience errors while accessing the RSC UI. Workaround: None at this time. Incident Start Time: 4/25/2024 We are still working on the fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineering team has identified the issue and is working towards a resolution.

RSC is experiencing an outage for EU-1. Symptom(s): Users might see errors while accessing RSC UI and Compliance might be affected. Workaround: None at this time. Incident Start Time: 03/11/2024 10:24 AM UTC Our engineering team is actively investigating to resolve this issue.

The issue with the NAS Cloud Direct UI has been resolved for all affected users as of Tuesday, 2024-01-23 23:48:00 UTC. We thank you for your patience while we worked on resolving the issue.

The issue has been mitigated and service has been restored. However, we are continuing to monitor the situation closely to ensure that there are no further issues. We apologize for any inconvenience this may have caused and thank you for your patience as we worked to resolve the issue.

The RSC UI for NAS Cloud Direct is experiencing degraded availability. Symptom(s): NAS Cloud Direct UI pages are not loading properly. Workaround: None at this time. Incident Start Time: 01/23/2023 10:46:00 AM UTC Our engineering team is currently investigating the issue.

This incident has been resolved.

We have deployed the fix to production.

We deployed a fix and are actively monitoring the issue.

RSC UI is experiencing degraded availability Symptom(s): Few users may experience errors while accessing RSC UI Workaround: None at this time. Incident Start Time: 1/17/2023 We are still working on the fix.

The incident has been resolved. We thank you for your patience while we worked on resolving the issue.

The issue has been mitigated and services have been restored. We are continuously monitoring the services' health.

The engineering team has identified a potential mitigation and is working to implement it.

Our engineering team continues to investigate the issue. We will provide an update soon.

We are experiencing degraded performance in Azure replication, archival, and indexing jobs. Rubrik's team is actively investigating the issue. Symptoms: These jobs would be failed or stuck Incident Start Time: 12/12/2023 1 AM PST

We are experiencing degraded performance in Azure replication, archival, and indexing jobs. Rubrik's team is actively investigating the issue.

The incident has been resolved. Microsoft 365 OneDrive backups are progressing as per configured SLAs It may take 24 to 48 hours for the compliance to reach normal levels

We are experiencing degraded performance for Microsoft 365 OneDrive jobs on Rubrik Security Cloud in the US-1 region. Symptom(s): OneDrive compliance will be impacted Incident Start Time: 11/16/2023 Workaround: None at this time. The engineering team has identified the issue. A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been mitigated and service has been restored. We are continuing to monitor the situation closely to ensure that there are no further issues.

A fix has been implemented and we are monitoring the results.

The engineering team has identified a potential mitigation and is working to implement it.

The engineering team has identified a potential mitigation and is working to implement it.

We are continuing to work on a fix for this issue.

Rubrik Security Cloud is experiencing degraded availability Symptom(s): Few users may experience errors while accessing Polaris UI. Backup jobs may fail and compliance may be impacted Workaround: None at this time. Incident Start Time: 10/19/2023 05:00 AM UTC Our engineering team is actively investigating to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Polaris UI is experiencing degraded availability Symptom(s): Few users may experience errors while accessing Polaris UI Workaround: None at this time. Incident Start Time: 10/18/2023 04:30 AM UTC Our engineering team is actively investigating to resolve this issue.

This incident has been resolved. We thank you for your patience while we worked on resolving the issue.

Our Engineering team has implemented a mitigation to allow customers to access CDM Upgrades from RSC. However, we will continue to monitor this issue for some time to ensure that it is fully resolved.

The engineering team has identified a potential mitigation and is working to implement it.

We are currently experiencing an issue with authenticating support portal credentials in order to access CDM upgrades through RSC or CDM CLI. Symptom(s): Customers may see error messages while authenticating with support portal credentials. Incident Start Time: 10/08/2023 07:00 pm PST Workaround: None at this time. We will provide more information as soon as we have identified the problem or provide an update within 120 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. UI performance may be degraded. Incident Start Time: 09/26/2023 01:20:00 UTC Problem recurred while monitoring. We have identified the issue and working on the fix.

A fix has been implemented and we are monitoring the results.

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/26/2023 01:20:00 UTC We have identified the issue and working on the fix.

This incident has been resolved.

We're working with Azure support and they started to fix the clusters now.

We are continuing to work on a fix for this issue.

We are noticing an issue with Rubrik Security Cloud Microsoft 365 protection in US-1, US-2, US-3, and EU-1 regions due to availability issues with Azure. Symptoms: Only a portion of the clusters in these RSC regions are impacted and the impacted cluster's capacity will be reduced and there may be compliance impact for large customers. Incident Start Time: 09/20/2023 19:40 UTC Workaround: None at this time. Engineering understand the issue and is actively working to resolve it.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Title: Rubrik Security Cloud is experiencing degraded availability for US-1 One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/18/2023 10:50:00 AM UTC

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-2. Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/16/2023 11:59:00 AM UTC Workaround: None at this time. We are investigating the issue at this moment.

This incident has been resolved.

Microsoft is diligently working to resolve the issue with Azure. Rubrik is seeing Azure beginning to recover.

Rubrik detected an outage in Microsoft Azure

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on rolling out a fix for this issue.

The issue has been identified and a fix is being implemented.

Rubrik has detected an outage.

The fixes we have implemented have solved the issue. Although some customers may experience slow snapshot processing for the next two to three days.

The issue has been fixed and we are seeing signs of improvement. We are further monitoring and will provide an update.

A fix has been implemented and we are monitoring the results.

We are working on few more fixes for this issue. We will give another update at 18:00 PST.

The change is finished rolling out, we are continuously monitoring the service to evaluate the effectiveness of the mitigation. We will provide another update at 10:00 PST.

We believe the change will start rolling out by 09/07/2023 01:00 PST, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

We are still continuing to work on a fix for this issue. We will give another update at 19:00 PST.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are experiencing increased latency for Ransomware Monitoring and Investigation on Rubrik Security Cloud in all regions. Symptom(s): Anomalies may not appear in the dashboard, and there may be a reduction in the count of analyzed snapshots. Incident Start Time: 08/28/2023 10:00 PM PST Workaround: None at this time. Engineering is actively investigating to resolve this issue.

This incident has been resolved. Certain jobs may have failed during this incident and compliance may be impacted. We thank you for your patience while we worked on resolving the issue.

A fix has been implemented and we are monitoring the results.

Our engineering team continues to investigate the issue.

We are continuing to investigate this issue.

Symptom(s): Users may not be able to login to RSC Incident Start Time: 08/30/2023 7:40 PM UTC Our engineering team is actively investigating to resolve this issue.

This incident has been resolved.

The engineering team has identified a potential mitigation and is working to implement it.

We are experiencing increased failures for Microsoft 365 Teams backup jobs on Rubrik Security Cloud in the EU-1 region. Symptom(s): Teams backup jobs may fail and compliance will be impacted Incident Start Time: 08/21/2023 8:00pm UTC Workaround: None at this time. Our engineering team is actively investigating to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue and believe the mitigation will be finished rolling out by 5:30 AM UTC.

We are experiencing increased failures for Microsoft 365 SharePoint backup jobs on Rubrik Security Cloud in the EU-1 region. Symptom(s): SharePoint backup jobs may fail and compliance will be impacted Incident Start Time: 08/21/2023 8:30pm UTC Workaround: None at this time. The engineering team has identified a potential mitigation and is working to implement it.

This incident has been resolved.

Our engineering team has rolled out a mitigation and resolved the issue. We believe the service has recovered. We're continuing to monitor this event at this time.

We are experiencing increased failures for Microsoft 365 SharePoint backup jobs on Rubrik Security Cloud in the US-3 region. Symptom(s): SharePoint backup jobs may fail and compliance will be impacted Incident Start Time: 08/09/2023 3:00pm PST Workaround: None at this time. Our engineering team has rolled out a mitigation and are starting to see signs of recovery.

This incident has been resolved.

The fix has been rolled out and we are monitoring the results.

The fix is being rolled out, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

We believe the change will be finished rolling out by 23:30 PDT, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

We are continuing to work on a fix for this issue.

Symptom(s): Login functionality with service accounts may fail for some accounts. Incident Start Time: 08/02/2023 3:00 PM PDT Engineering team has identified the issue and is working on the fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Symptom(s): Some users may face errors during login. Incident Start Time: 07/25/2023 1:30 AM PST Engineering is actively investigating to resolve this issue

This incident has been resolved.

We are continuing to monitor for any further issues.

We are starting to see signs of recovery and working on further mitigation to bring the service back to normal operating state.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

Rubrik Security Cloud is experiencing degraded availability in the US-2 region. Symptom(s): Some users may face errors during login and accessing the UI. Jobs may fail or may be delayed. Compliance may also be affected. Incident Start Time: 07/17/2023 9:00 AM PST Engineering is actively investigating to resolve this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

Symptom(s): Some users may have faced errors during login Incident Start Time: 07/15/2023 9:00 AM PST Our engineering team has rolled out a mitigation and we believe most of the service has recovered.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Root cause has been identified and a fix is being rolled out.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are experiencing increased failures for Microsoft 365 metadata refresh jobs on Rubrik Security Cloud in the US-2 region. Symptoms: Metadata refresh jobs may fail Incident Start Time: 07/11/2023 18:30 UTC The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Rubrik Security Cloud login is experiencing degraded availability Symptom(s): Users may not be able to login to Rubrik Security Cloud. Workaround: None at this time. Incident Start Time: 06/26/2023 Our engineering team is actively investigating to resolve this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are noticing an issue with Rubrik Security Cloud Microsoft 365 protection in all regions. Symptoms: Some backups may fail and objects may briefly be out of compliance for M365. This affects all M365 object types. Incident Start Time: 06/12/2023 10:00 PM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.

This incident has been resolved.

Refresh is close to fully operational. we are currently waiting on complete resolution from Microsoft. Degraded availability may reoccur at a very low rate.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are noticing an issue with Polaris Microsoft 365 protection. Symptoms: Subscription refresh may encounter error, specifically SharePoint refresh due to an ongoing outage from Microsoft. Incident Start Time: 04/24/2023 08:30 AM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are noticing an issue with Polaris Microsoft 365 protection in the EU-1 region. Symptoms: Some backups might fail and objects may briefly be out of compliance for M365. Incident Start Time: 04/11/2023 02:30 AM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.

This incident has been resolved. It might take 24 hours for the compliance to go back to normal state.

A fix has been implemented and we are monitoring the results.

We are experiencing issues with the Microsoft 365 SharePoint and Exchange protection. Symptoms: There may be a drop in compliance with Microsoft 365 Sharepoint and Exchange. Incident Start Time: 02/28/2023 Workaround: None at this time. Engineering is actively investigating to resolve this issue.

We are experiencing issues with the Microsoft 365 SharePoint protection. Symptoms: There may be a drop in compliance with Microsoft 365 Sharepoint. Incident Start Time: 02/28/2023 Workaround: None at this time. Engineering is actively investigating to resolve this issue.

This incident has been resolved.

Polaris UI is experiencing degraded availability Symptom(s): Users experiencing errors while accessing Polaris UI. Some backups might fail and objects may briefly be out of compliance Workaround: None at this time. Incident Start Time: 02/18/2023 09:00 AM UTC Our engineering team is actively investigating to resolve this issue.

This incident has been resolved.

A fix has been implemented for long-running exchange backups/compliance issues and we are monitoring the results It may take a while to achieve the expected compliance levels for M365 Exchange backups Compliance for M365 OneDrive, SharePoint and Teams was briefly impacted on 2023/01/31 and should have recovered as of today.

We are observing M365 Exchange backups are taking longer than usual which might continue to cause a drop in compliance for Exchange. Compliance for M365 OneDrive, SharePoint and Teams was briefly impacted on 2023/01/31 and should have recovered as of today. We are working on further mitigation to bring the service back to a normal operating state.

A fix has been implemented and we are monitoring the results M365 backups are progressing now It may take a while to complete the pending backups

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are noticing an issue with Polaris Microsoft 365 protection in US-2 and EU-1 regions Symptoms: Some backups might fail and objects may briefly be out of compliance for M365 Incident Start Time: 01/31/2023 06:30 AM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Root cause has been identified and a fix is being rolled out.

We are experiencing degraded performance in cloud native azure archival jobs for few customers. Rubrik team is actively investigating the issue. Symptoms: Cloud native azure archival jobs might get delayed for few customers. Incident Start Time: 01/19/2023 07:00 AM UTC Workaround: None at this time.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Polaris UI is experiencing degraded availability Symptom(s): Users experiencing errors while accessing Polaris UI Workaround: None at this time. Incident Start Time: 01/15/2023 04:30 AM UTC Our engineering team is actively investigating to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are noticing an issue with Microsoft 365 protection for Exchange in all regions. Symptoms: Some exchange backup jobs may fail and objects may briefly be out of compliance. Incident Start Time: 01/05/2023 Workaround: None at this time. Rubrik has identified the issue and is actively implementing a potential mitigation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are noticing an issue with Microsoft 365 snapshot search and restore functionality in all regions. Symptoms: searching and restoring snapshots might fail. Incident Start Time: 12/21/2022 Workaround: None at this time. Engineering is actively investigating to resolve this issue.

This incident has been resolved.

We are noticing increased error rates and latencies for AWS CreateImage API calls in the US-EAST-1 Region(AWS Health Page: https://health.aws.amazon.com/health/status). It is impacting the availability of Polaris Cloud Native services. Symptom(s): EC2 Instance Backups might fail. Incident Start Time: 12/13/2022 08:55 AM UTC Workaround: None at this time. We are monitoring the situation as AWS continues to remediate the impact across their services.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are noticing an issue with Microsoft 365 metadata refresh jobs in US-1 region. M365 Metadata Refresh is tolerant to failures, restarts, and re-runs. Updates to M365 metadata will not be lost and will be captured correctly once the rollout finishes. Symptoms: For some customers metadata refresh jobs might fail. Incident Start Time: 11/19/2022 Workaround: None at this time. Engineering has identified a potential mitigation for the issue and rollout is in progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are noticing an issue with Rubrik Security Cloud Microsoft 365 UI across all regions. Symptoms: The Microsoft 365 Dashboard UI is not visualizing backup event history beyond the current day. Our initial investigation shows that all protection tasks are still running as per the SLA. Incident Start Time: 11/07/2022 Workaround: None at this time. Rubrik is actively investigating to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified a potential mitigation and are working to implement it.

We are noticing an issue with Microsoft 365 protection in the US-1 / US-2 and EU-1 regions. Symptoms: Some exchange backup jobs might fail. Incident Start Time: 09/15/2022 Workaround: None at this time. Rubrik is actively engaged with Microsoft to resolve this issue and actively monitoring it.

This incident has been resolved.

We are noticing an issue with Microsoft 365 team protection in the US-1 / US-2 and EU-1 regions. Symptoms: Some backup jobs might fail. Incident Start Time: 09/02/2022 Workaround: None at this time. Rubrik is actively engaged with Microsoft to resolve this issue and actively monitoring it.

This incident has been resolved.

We have identified a potential mitigation and are working to implement it. We believe most of the service has recovered.

We are noticing an issue with Microsoft 365 protection for some of our customers in the US-1 / US-2 and EU-1 regions due to an ongoing incident in Azure Symptoms: Some index/backup/restore jobs might fail. Incident Start Time: 08/31/2022 Workaround: None at this time. Rubrik is actively engaged with Microsoft to resolve this issue and actively monitoring it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are noticing a performance degradation in Polaris Radar anomaly detection and Event Notification for some customers. The issue has been identified and a fix is being implemented. Symptom(s): There might be delays in anomaly detection and event notifications.

We are noticing a performance degradation in Polaris Radar anomaly detection for some customers. The issue has been identified and a fix is being implemented. Symptom(s): There might be delays in anomaly detection. Workaround: None at this time.