Routable

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Routable is currently Operational

Last checked from Routable's official status page

Historical record of incidents for Routable

Report: "Scheduled maintenance"

Last update
Completed

The scheduled maintenance has been completed.

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be undergoing scheduled maintenance at this time.

Report: "Quickbooks Online outage"

Last update
resolved

Quickbooks online has resolved their outage. Routable clients should be able to resume normal functionality within the platform. Please reach out if you require support with reconnections or authentication. Sorry for the disruption to your day!

investigating

We are continuing to investigate this issue.

investigating

Quickbooks online is experiencing an outage, and it is triggering disconnections with Routable. We are investigating and monitoring the QBO systems.

Report: "Issue affecting the ability to log in for a small number of workspaces."

Last update
resolved

A fix has been deployed.

identified

The issue has been identified and a fix is being implemented.

investigating

We have a fix and are rolling it out momentarily.

Report: "Increased rate of delayed transfers"

Last update
resolved

This incident has been resolved.

monitoring

The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.

investigating

Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.

Report: "Retroactive: Increased latency and error rate in dashboard and API"

Last update
resolved

We have confirmed that all systems are behaving as expected.

monitoring

There was a period of increased errors and latency in requests to our dashboard and API. Requests are flowing faster now, and we are investigating the cause.

Report: "Retroactive: Increased error rates and latency"

Last update
resolved

We had a brief period of increased latency and error rates during a software deployment. The application was unresponsive for around 5 minutes, and recovered automatically. If there are any further issues please contact support.

Report: "Banking provider issues may result in delays"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing issues with our banking provider that may result in delays in processing as well as the inability to manually add funding sources.

Report: "Increased error rate and timeouts"

Last update
resolved

We had a brief rise in error rates and timeouts to our production application systems. This was resolved in roughly 8 minutes, and we will continue to monitor.

Report: "Elevated error rate"

Last update
resolved

The service continues to operate as expected and all errors and latency has subsided.

monitoring

Performance in our database is improving and the UI and API are responding quickly now. We will continue to monitor.

identified

We have reduced the error rate to the UI application, but we have disabled the API temporarily while we work on restoring system health.

investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Increased errors with Quickbooks Online"

Last update
resolved

This event has been resolved. If you need help reconnecting Quickbooks Online, please don't hesitate to reach out.

monitoring

Quickbooks Online appears to have resolved their outage. We will continue to monitor connections. Please try to reconnect to Quickbooks Online in your Routable integration settings. We're happy to help if you encounter difficulties: feel free to reach out to support!

investigating

We are seeing increased errors from Quickbooks Online which is experiencing their own internal outage. We will continue to investigate and provide reconnection support when Quickbooks Online restores service.

Report: "Delays in creating payments"

Last update
resolved

All tasks are operating smoothly.

monitoring

Payables are now processing quickly, and we are monitoring the service.

investigating

We are continuing to investigate this issue.

investigating

We are seeing a number of payables that are taking longer to be created than normal, and we are investigating.

Report: "Investigating degraded performance"

Last update
resolved

This incident has been resolved.

monitoring

The issue has been identified, a fix has been deployed. We are monitoring.

investigating

Changes from accounting software are delayed. We are currently investigating the issue. We will post an update on the investigation in 2 hours.

Report: "Intermittent delays in creating payments"

Last update
resolved

The payment creation system is operating smoothly.

monitoring

We have replaced a node in our infrastructure that was causing issues and all processes are running smoothly. We will continue to monitor to make sure everything is executing correctly.

investigating

We are seeing significant delays in a small percentage of newly created payments and are investigating the issue.

Report: "Incident - Routable App"

Last update
resolved

Between 3:30pm EST and 4pm EST, there was performance degradation which affected the Routable app. Performance has since then recovered.

Report: "Increased error rate and timeouts"

Last update
resolved

From around 11:13 AM PT to 11:31 AM PT the Routable application saw increased error rates and timeouts for requests in the web application and API due to a database issue. Operators restored database functionality and services recovered. At this time all functionality has been restored. Please contact support for any questions.

Report: "Increased error rate in Sandbox"

Last update
resolved

The provider has restored functionality and sandbox is behaving as expected.

identified

We are seeing increased error rates in sandbox due to a provider outage. We are monitoring the provider's status. Routable production app is unaffected.

Report: "Increased error rate when creating payables via API"

Last update
resolved

The fix has resolved issues with the API and all services are responding as normal.

monitoring

We have deployed a configuration fix that has resolved payable creation, and we are now monitoring API traffic for further issues.

identified

We have identified a cause and are working on resolving it.

investigating

We are currently investigating an increase in errors when creating payables via the API.