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Partial slowdown of the app and some API requests due to insufficient scaling of some components.

The issue has been resolved, and our Master Data Hub extensions are fully operational. If you are still experiencing any problems, please get in touch with us at support@rossum.ai.

We rolled back to previous version, the issue seems to be gone

We are continuing to investigate this issue.

Our component for data-matching has an partial outage. Our team is already investigating the situation.

The issue has been resolved, and our Master Data Hub extensions are fully operational. If you are still experiencing any problems, please get in touch with us at support@rossum.ai.

We rolled back to previous version, the issue seems to be gone

We are continuing to investigate this issue.

Our component for data-matching has an partial outage. Our team is already investigating the situation.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Rossum is going to undergo planned maintenance on the platform. Within the specified time window, the the product might not be available. We apologize for any inconvenience.

This incident has been resolved.

Problem has been identified and fixed, we are processing the documents in the queue.

We are currently experiencing a system-wide outage. Our team is already investigating the situation.

This incident has been resolved.

We are continuing to investigate this issue.

Workday integration is experiencing issues with database. Our team is already investigating the situation.

This incident has been resolved.

Our application is currently experiencing some slowdown. Our team is already investigating.

Platform is fully operational now.

Platform is operational, we are monitoring all components.

Infrastructure issue identified.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

the blocker (crashing component) was identified and removed

Our application is currently experiencing some slowdown. Our team is already investigating.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Several of legacy integrations were broken by misconfiguration. Outage started at 10:35 CEST and was resolved 15:43 CEST. We are monitoring the situation.

This incident has been resolved.

Situation should be stabilized

Identified the source of slowdown, working towards fix.

Our application is currently experiencing slowdown when processing incoming documents. Our team is already investigating.

This incident has been resolved.

Our application is currently experiencing some slowdown. Our team is already investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

One of our systems providing fast search and listing of documents has an outage. This affects documents dashboard, which doesn't display changes to documents correctly. Our team is already investigating the situation.

This incident has been resolved.

Re import of older documents to search still in progress, ETA 4h.

60% of documents recovered for search

New documents data should be available. Working currently on older data.

We have experienced a data corruption in a system providing fast search and listing of documents. All customer data is unaffected but cannot be accessed at the moment. We are working on recovering from backups. We do not expect any data loss will occur.

Application dashboards are unavailable

This incident has been resolved.

Our application is currently experiencing some slowdown. Our team is already investigating.

We fixed the issue, system is back to its normal operation.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

One of our components related to formula fields suffers from partial outage. Our team is already investigating the situation.

We have identified and fixed the cause of the outage. All systems are operational again.

We are currently experiencing a system-wide outage. Our team is already investigating the situation.

Our team has fixed the underlying issue, and the document processing times should be normal. If you are still experiencing long import times, please get in touch with our support team at support@rossum.ai.

Our application is currently experiencing some slowdown. Our team is already investigating.

The issue has been fully resolved. If you experience any issues related to long document processing times, please get in touch with your support team at support@rossum.ai.

The processing times should be back to normal. Our team is currently reprocessing the documents that timed out during the incident. We’re monitoring the situation.

We've identified the root cause of the problem. Our team is restarting the related services.

Some users might experience long document processing times. Our team is already investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a system-wide outage. Our team is already investigating the situation.

Our engineers identified the issue and resolved it.

Our application is currently experiencing some slowdown. Our team is already investigating.

This incident has been resolved.

Our application is currently experiencing some slowdown in document processing. Our team is already investigating.

This incident has been resolved.

We are currently experiencing a processing slowdown due to elevated traffic. We have upscaled the application and are monitoring the current situation.

This incident has been resolved.

We are currently experiencing a system-wide outage. Our team is already investigating the situation.

This incident has been resolved.

Our application is currently experiencing some slowdown. Our team is already investigating.

The UI cut-off some tables making them unusable.

This incident has been resolved.

Some extension notifications were not triggered due to resource exhaustion. We identified the issue, increased the resources and adjusted autoscaling. All notifications were delivered and the platform is fully operational.

We are currently investigating this issue.

This incident has been resolved.

The full document re-indexing has been running now for the problematic period. Affected documents should start appearing in the UI. The whole process is expected to finish around 5 PM CET.

The full document re-indexing has been running now for the problematic period. Affected documents should start appearing in the UI. The whole process is expected to finish around 9 PM CET.

The issue has been identified. Document re-indexing has been running now. Problematic documents should start appearing in the UI.

One of our components (document indexing) has a partial outage. It is manifested by not displaying documents in the review state (uploaded between Dec 20th and Dec24th) in the UI for some customers. Our team is already investigating the situation.

This incident has been resolved.

Overload of subcomponent - limited impact

Our application is currently experiencing some slowdown. Our team is already investigating.

The issue has been fully resolved, and the application is now stable. If you continue to experience slowdowns, please don’t hesitate to contact our support team at support@rossum.ai.

We have resolved the underlying issue, and the application is now functioning normally without any slowdowns. Our team is closely monitoring the situation to ensure continued stability.

Our team has identified the root cause of the issue. As we implement the fix, the application may remain unresponsive for the next few minutes.

We are aware of an issue affecting some customers' ability to access our application or experiencing slower-than-normal performance. Our team is actively investigating the root cause and working to resolve this as quickly as possible.

This incident has been resolved.

We are currently experiencing a system-wide outage. Our team is already investigating the situation.

Incident has been resolved.

All of the documents uploaded before and during the incident are processed.

Some documents uploaded during the incident are still blocked, but our team is working on processing them

API is responsive again, importing documents may still experience some slowdowns

There is a short outage caused by resizing our database.

The issue has been identified and a fix is being implemented.

Whole application is experiencing slowdowns

We are currently investigating this issue.

The DNS connectivity issue has been fixed, and our services are fully operational. Note that users who accessed our services during the outage may need to clear their DNS cache. Contact support@rossum.ai if issues persist.

This incident has been resolved. If you continue to have issues please contact support.

We are continuing to investigate this issue. The problem remains only in Japan and EU Frankfurt deployments due to different DNS settings.

A fix has been implemented and we are monitoring the results. Clearing DNS cache can speedup the DNS propagation.

We are currently experiencing a partial DNS outage causing application unavailability for some customers. The issue has already been resolved but the problem can persist for tens of minutes until DNS records propagate.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the bottle neck, working on long-term solution.

Our application is currently experiencing some slowdown. Our team is already investigating.

The issue has been fully resolved. If you still experience problems on the main screen when viewing documents, please get in touch with our support team at support@rossum.ai.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have an issue with document dashboard and correct document status propagation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our application is currently experiencing some slowdown. Importing documents may take longer than usual.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Customers using our Aurora engines may experience problems with importing annotations

Our developers have fixed the issue with the NetSuite imports. If you have any issues with it, please contact our support team at support@rossum.ai.

Some customers using our Netsuite import feature might experience issues and be unable to import documents. Our team is already investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

One of our document processing components has an outage. Our team is already investigating the situation.

This incident has been resolved.

Identified as connection issue with one of subcomponents, should be resolved now.

You might experience slightly degraded experience during use of Rossum. Our team is investigating the cause.

The issue was resolved.

We are continuing to investigate this issue.

Our application is currently experiencing some slowdown. Our team is already investigating.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Currently we're experiencing overload of our service. Our team identified the bottleneck and has been working on mitigating the issue.

This incident has been resolved.

Our application is currently experiencing slowdown in document processing status updates in the Elis app. Our teams have been working on mitigating the underlying issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Issue has been resolved.

We have fix in the progress, expected back to normal in 30min.

The issue has been identified and a fix is being implemented.

Our application is currently experiencing slowdown in document processing. Our team is already fixing the issue.

We have identified and fixed the root cause, the importing times are back to normal.

Our application is currently experiencing some slowdown. Our team is already investigating.

The incident has been resolved.

Importing times are getting back to normal, our team continues to monitor the situation.

Our application is currently experiencing some slowdown. Our team is already investigating.

This incident has been resolved.

We are continuing to investigate this issue.

One of our components Transfer Learning is suspected not to behave as expected after a today's DB maintenance. Our team is already investigating the situation. Aurora extractions are not affected.

This incident has been resolved.

Our application is currently experiencing document processing slowdown due to scaling issues. Our team is already investigating.

This incident has been resolved.

Our application is currently experiencing some slowdown. Our team is already investigating.

Issue has been identified with ill formed API request and resolved.

Our application is currently experiencing some slowdown. Our team is already investigating.

We were able to resolve the issue, and the structured import component is back to normal. If you still experience issues, please let our support team know at support@rossum.ai.

One of our components (Structured formats import) has an outage. Our team is already investigating the situation.

This incident has been resolved.

Seems to be transient networking issue.

Our application is currently experiencing some slowdown. Our team is already investigating.