Historical record of incidents for Rose Rocket
Report: "Third Party Outage"
Last updateWe are currently observing intermittent service disruptions from our third-party providers. These issues may temporarily impact the performance of features such as Maps and Address Lookups. Our team is actively monitoring the situation and will provide updates as needed.
Report: "Analytics Not Loading (due to external service partner)"
Last updateRose Rocket Analytics functionality is not currently working due to an issue with our external Analytics service partner. The partner is investigating the issue on their end.
Report: "Analytics Not Loading (due to external service partner)"
Last updateRose Rocket Analytics functionality is not currently working due to an issue with our external Analytics service partner. The partner is investigating the issue on their end.
Report: "Major outage on EDI / API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experience a major outage on EDI/API service. Our Team is working to resolve this as soon as possible. we will keep you updated. Thank you for your patience.
Report: "Major outage on EDI / API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experience a major outage on EDI/API service. Our Team is working to resolve this as soon as possible. we will keep you updated. Thank you for your patience.
Report: "Users unable to send rate confirmation to carriers"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We have received reports of users being unable to send out rate confirmation. We are currently investigating this issue.
Report: "System Loading Issues"
Last updateThis incident has been resolved.
We are currently experiencing issues loading pages in Rose Rocket. Our team is actively investigating and working to resolve.
Report: "Login Access Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received reports from users being unable to login to Rose Rocket. We are currently investigating the issue.
Report: "System Loading Issues"
Last updateThis incident has been resolved and Rose Rocket performance should now have returned to normal.
We are continuing to investigate this issue.
We are currently experiencing issues loading pages in Rose Rocket. Our team is actively investigating and working to resolve.
Report: "System Slowness"
Last updateThis incident has now been resolved.
We have received reports of system slowness within Rose Rocket and multiple error messages popping up. We are currently investigating the issue.
Report: "Customers unable to export invoices to Quickbooks"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Rose Rocket Analytics Not Functioning"
Last updateThis incident has been resolved.
Rose Rocket Analytics functionality is not currently operational. Our team is actively working on a fix.
Report: "Org Switcher Currently Unavailable"
Last updateIncident has been resolved and org switcher is back!
For those with multiple orgs, the org switcher is currently unavailable. To login, please visit the URL of each org individually for the time being. Our team has is working on a resolution.
Report: "Drivers unable to login to Driver Mobile app"
Last updateThis incident has been resolved and drivers should now be able to login to Driver Mobile successfully.
We have received reports of drivers being unable to login to the Driver Mobile app. Our team is currently investigating the issue.
Report: "System Slowness"
Last updateThis incident has been resolved.
We have received reports of system slowness within Rose Rocket. We are currently investigating the issue.
Report: "System Slowness"
Last updateWe had received reports of users experiencing system slowness within Rose Rocket. The incident is now resolved and Rose Rocket system performance should now have returned to normal
Report: "Experiencing system slowness"
Last updateThe incident is now resolved and Rose Rocket system performance should now have returned to normal
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Receiving error on Order Module when a space is included in the search bar"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Email sending Error"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Unable to send emails via Rose Rocket"
Last updateOur team has enabled our backup email provider service and emails sent via Rose Rocket are now being delivered to recipients successfully.
Users not currently using Gmail/Office 365 email integrations are unable to send emails via Rose Rocket. Our team is currently investigating the issue.
Report: "Unable to send emails via Rose Rocket (due to external service partner service)"
Last updateThis incident has been resolved.
We have enabled our secondary email vendor and any emails sent through Rose Rocket should now be delivered normally.
Due to an outage at our third-party email service partner, any users not using Gmail or Office 365 email integrations will not be able to send emails via Rose Rocket. Our team is monitoring the outage status with the partner and will provide updates once resolved.
Report: "Rose Rocket Analytics Down (due to external service partner)"
Last updateThis incident has been resolved.
Rose Rocket Analytics functionality is not currently working due to an issue with our external Analytics service partner. The partner is investigating the issue on their end.
Report: "Rose Rocket Performance Degradation"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have received reports of system slowness within Rose Rocket today. As a result, users are experiencing various error messages and are unable to perform actions within Rose Rocket. We are currently actively investigating.
Report: "Quickbooks Online integration returning error failed to get token: OAuth2Token is nil"
Last updateThis incident has been resolved and functionality should have now returned to normal.
The issue has been identified and a fix is being implemented.
We have received reports of the Quickbooks integration not working and returning an error "failed to get token: OAuth2Token is nil". We are currently investigating this issue.
Report: "Message stating “Connection is not private” when opening rate confirmation via email"
Last updateThis incident has been resolved and the message will no longer appear.
We have received reports of users seeing a message stating "your connection is not private" when being sent rate confirmations via Rose Rocket. Our team is currently investigating the issue. If on a pressing timeline, please download the rate confirmation and send out manually via email in the interim.
Report: "Users unable to download rate confirmation PDF files"
Last updateThis incident has been resolved. If you continue to encounter this problem, please log out and log back in to Rose Rocket and operations should return to normal.
We have received reports of users being unable to download rate confirmation PDF files. We are currently investigating this issue.
Report: "Inability to switch organizations within Rose Rocket"
Last updateThis incident has been resolved and users should now be able to switch organizations within Rose Rocket successfully.
Our team has received reports of users being unable to switch between organizations in Rose Rocket using the toggle. We are currently investigating the issue.
Report: "Rose Rocket Performance Degradation"
Last updateThis incident has been resolved and performance should now have returned to normal.
We have received reports of system slowness within Rose Rocket today. As a result, users are experiencing various error messages and are unable to perform certain actions within Rose Rocket. We are currently actively investigating.
Report: "SSO Login Access Down"
Last updateThis incident has been resolved.
Our team was able to confirm that the issue was specific to users utilizing the Azure SSO option. A fix has been implemented and we are currently monitoring the results.
We have received reports from users being unable to login using SSO. We are currently investigating the issue. If affected, users should be able to click the "Forgot Password" button on the login page to reset their password and login this way in the interim. We are currently investigating the issue.
Report: "Rose Rocket Performance Degradation"
Last updateThis incident has been resolved and performance should now have returned to normal.
We have received reports of system slowness within Rose Rocket today. As a result, users are experiencing various error messages and are unable to perform certain actions within Rose Rocket. We are currently actively investigating.
Report: "auth0 Social Login Capability (Google and Microsoft Logins on login page unavailable)"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
If you are currently logged into Rose Rocket, you are not affected.
We are continuing to monitor for any further issues.
A fix is currently being implemented and will be live shortly.
Report: "SSO Login Access Down (Due to External Service)"
Last updateThis incident has been resolved.
The external auth0 service which we rely upon for SSO functional is currently experiencing a global outage. Service will be back as soon as restored globally.
Report: "Third Party Service Provider Outage causing Rose Rocket Performance Degradation"
Last updateThis incident has been resolved.
One of our third-party services providers is currently experiencing an outage. As a result, Rose Rocket functionality may be impacted or experience degradation. We are currently monitoring the situation.
Report: "Rose Rocket Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received reports of system slowness within Rose Rocket today. As a result, users are experiencing various error messages and are unable to perform actions within Rose Rocket. We are currently actively investigating.
Report: "Rose Rocket Performance Degradation"
Last updateRose Rocket service has been fully restored and our team is continuing to monitor the situation for any further performance changes.
We have received reports of system slowness within Rose Rocket today. As a result, users are experiencing various error messages and are unable to perform actions within Rose Rocket. We are currently actively investigating.
Report: "Amazon Web Services outage impacting Rose Rocket Functionality"
Last updateRose Rocket service has been fully restored and our team is continuing to monitor the situation for any further performance changes.
Our upstream cloud hosting provider is currently experiencing outages. As a result, Rose Rocket functionality may be impacted or experience degradation. We are currently monitoring the situation.
Report: "Difficulty logging into Rose Rocket"
Last updateThe incident has been resolved and functionality has returned to normal. In order for the changes to take effect, please close and reopen your web browser window. The changes should then take effect If you continue to encounter difficulty, please reach out to our support team at support@roserocket.com
We are continuing to monitor for further issues. Drivers are experiencing difficulty logging into the Rose Rocket Driver Mobile app. Once the issue is resolved, drivers will be able to log back in. If a driver experiences difficulty logging back in after incident resolution, please refer to the below article from our Help Center for instructions on how a driver can reset their password: https://help.roserocket.com/how-to-reset-your-driver-mobile-password
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue and monitor the situation.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Database related error messages in Rose Rocket"
Last updateThis incident has been resolved and functionality has returned to normal.
We have received reports of database-related error messages popping up more frequently in Rose Rocket today. We are currently investigating the issue.
Report: "Push Notifications sent to Drivers in Error"
Last updateDue to an issue identified with our Push Notifications Service last night, driver app users were sent notifications in error. The issue began at 11:30 PM ET and was resolved at 1:30 AM ET, when Push Notification functionality returned to normal.
Report: "Unable to add stops on on manifests or split legs on orders"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Users are currently unable to add stops on manifests or split legs on orders. We are currently investigating the issue.
Report: "Legs module not populating results"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue.
Report: "Core App Outage"
Last updateThe issue has been resolved and Rose Rocket functionality should be restored within the next few minutes.
The core Rose Rocket app is currently not accessible. Our team is investigating the issue and will provide updates as soon as possible.
Report: "System performance is slow"
Last updateThis incident has been resolved.
We have received reports of system slowness within Rose Rocket this morning. The issue has been identified and the team is working on implementing a fix by approximately 2 PM Eastern Time.
Report: "Issue Exporting Invoices to QBO"
Last updateThis incident has been resolved and the export functionality is now working as expected.
The issue has been identified and a fix is being implemented.
We have received reports of the export to Quickbooks Online functionality not working as expected. Our team is currently investigating the issue.
Report: "Bill line item deletion unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
The functionality allowing the deletion of line items on invoices and bills is currently unavailable. We are currently investigating this issue.
Report: "Users unable to reorder stops on manifests"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Our team has received reports of users being unable to reorder stops on manifests. We are currently investigating the issue.
Report: "Some users unable to send invoices"
Last updateThis incident has been resolved.
Some users are encountering error messages when sending invoices. We are currently investigating the issue.
Report: "Unable to see driver list or assign drivers"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We have been made aware of an issue where the driver list is missing from the Team module and drivers cannot be assigned as a result. We have identified the issue and working on implementing a fix.
Report: "Unable to send emails from within Rose Rocket due to Mailgun email service being down"
Last updateThis incident has been resolved and emails should now deliver without issue.
We have been made aware of a service disruption that is impacting the ability to send out emails from within Rose Rocket. Mailgun (our email service partner) is aware of the issue and is working on implementing a fix.
Report: "Document access issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an issue where some customers are unable to access proof-of-delivery and proof-of-pickup documents. Our engineering team is investigating.
Report: "Maps not loading in orders or manifests pages"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Rose Rocket Performance Issues"
Last updateThis incident has been resolved.
We have validated that our core service are in a functional state and the issue originates with our upstream network provider, Cloudflare. Our team continues to monitor the issue closely.
We have validated that our core service are in a functional state and the issue originates with our upstream network provider, Cloudflare.
We are currently investigating this issue.
Report: "Analytics Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.