Historical record of incidents for Robin
Report: "Increased API Latency"
Last updateWe are currently investigating this issue.
Report: "Dashboard and mobile degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Dashboard and mobile degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Dashboard and mobile degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Dashboard and mobile applications intermittent"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Robin dashboard and mobile intermittently available"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Dashboard and mobile slow to load"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Dashboard/Mobile intermittent"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Slow/Intermittent loading of dashboard and mobile"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Intermittent analytics latency"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Support chat is down"
Last updateThis incident has been resolved.
We are experiencing an issue with our chat at the moment. Please bear with us as we investigate. We expect to be back up shortly. Thank you!
Report: "Mobile app crashing on Android"
Last updateThis incident has been resolved.
Version 3.29.8 is available in the play store.
The Robin mobile application (v3.29.7) may be crashing on Android version 14 or higher. A fix is being deployed to the Android store. Users on newer versions of Android should stick to v3.29.6 or install 3.29.8 when it becomes available.
Report: "Analytics may appear unavailable"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Intermittent dashboard latency"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Desk booking unavailable"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Intermittent dashboard latency"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Analytics may appear unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Dashboard experiencing latency"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Robin will be performing upgrades to our infrastructure at this time"
Last updateThis incident has been resolved.
We will be upgrading our infrastructure during a regular maintenance window. We do not anticipate any downtime or impact to the Robin platform.
Report: "Meeting Rooms page may appear unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Assignments tool unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We've investigating reports of assignments tool not loading correctly
Report: "Dashboard and Mobile unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Dashboard may appear unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Elevated API Latency"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "EU dashboard unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Crestron displays unpairing from dashboard"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
This currently appears to be limited to Crestron displays only. We are investigating the issue now.
Report: "Intermittent desk check-in email deliverability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Check-in emails might be delayed or not delivered to some users.
Report: "Badge printing unavailable for some customers"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're currently investigating issues some customers are reporting not being able to print badges from their visitor arrival displays.
Report: "My Meetings page unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Intermittent desk check-in email deliverability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Announcements page unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Intermittent latency in dashboard and mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Platform emails unavailable"
Last updateThe incident has since been confirmed resolved. We've worked with our provider SendGrid to ensure future emails are sent uninterrupted.
A fix has been implemented and we are monitoring the results.
We've identified an issue with our provider SendGrid that prevents our platform from sending out emails. A resolution is expected in the next few hours.
Report: "Outlook add-in unavailable"
Last updateThis incident has been resolved.
We have released a fix for the Outlook add-in, which should now be accessible to users with delegate calendars. We will continue to monitor results throughout the day.
The outlook add-in may appear unavailable for some users using delegate calendars. We have identified the issue and are currently working on a fix.
Report: "Outlook add-in unavailable"
Last updateThis incident has been resolved. Customers still experiencing issues may have to refresh the page or log in again.
A fix has been implemented and we are monitoring the results. Some users may be asked to log in to the application again.
We have made some updates that should fix this issue for most customers. We are still seeing a few instances of unavailable add-ins and are continuing to investigate possible fixes.
The issue has been identified and a fix is being implemented.
Report: "Dashboard and and Mobile app issues loading"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Some map/interactive kiosk not loading"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Some interactive/map based status boards unable to load"
Last updateThis incident has been resolved.
Report: "Elevated latency"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Robin dashboard unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Robin intermittently unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Robin is currently experiencing issues due to underlying problems in AWS.
Report: "Robin dashboard unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Elevated API latency"
Last updateIncreased latency with our API lead to the dashboard being inaccessible.
Report: "Elevated API latency"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Recent Analytics data not loading"
Last updateThis incident has been resolved.
Analytics data for Wednesday May 3rd is currently delayed. We are investigating this issue and expect to have data resolved and available later today.
Report: "Guest check-in email outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating issues with guest check-in emails.
Report: "Mobile app issues loading home screen"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Maps unable to load"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Robin Dashboard and Mobile app unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Dashboard and Mobile unable to load"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Robin unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Users are unable to book desks"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.