Historical record of incidents for Ring.com
Report: "Delay In Activating Ring Home Plan Features On New Device Setups"
Last updateThe issue has been identified and a fix is being implemented.
Report: "Recently Recored Events Delayed on Ring App Timeline and Event History"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Recently Recored Events Delayed on Ring App Timeline and Event History"
Last updateA fix has been implemented and we are monitoring the results.
Report: "Alert Snooze Feature Not Functioning"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable To Connect To Ding and Motion Events"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.
Report: "Login errors"
Last updateThis incident has been resolved.
We are currently investigating an issue preventing login for some users, resulting in a "Something went wrong" error.
Report: "Possible Log In and Control Center Outage"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Newly Setup Devices Missing Notifications"
Last updateThis incident has been resolved.
We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.
Report: "Potential Degradation Of Alarm Services"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are investigating reports of issues with alarm services.
Report: "Ring.com buttons nonfunctional"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating issues where certain buttons are not clickable when adding items to your cart on Ring.com. In the mean time, refreshing the page usually resolves the issue.
Report: "Billing Options Unavailable"
Last updateThis incident has been resolved.
We are currently investigating an issue preventing both neighbors and Ring Community Support from making any changes to their billing information.
Report: "Motion settings not saving for Ring devices"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Regional Outage - CA & AZ"
Last updateWe have identified a brief regional outage which affected some of Arizona and California. Devices located in these areas may have temporarily reported as offline during this time.
Report: "Multiple System Outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and many of our services are starting to see recovery, we are monitoring the results.
We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, Device Setup, etc.
Report: "Live View Failure and Devices Reporting Offline"
Last updateThis incident has been resolved.
Update: Live View functionality should now be restored and some devices may also now begin to report as online.
We are currently investigating an issue causing live view failures and device offline statuses.
Report: "OTP Not Being Received"
Last updateThis incident has been resolved.
We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.
Report: "False Offline Notifications"
Last updateOur notification system sent out notifications in error to many of our neighbors indicating some of their devices are offline. Most of these notifications can be safely ignored, but we recommend double-checking your devices to be sure, as some number of real offline notifications were mixed in.
Report: "Log In Troubles with T-Mobile"
Last updateThis incident has been resolved.
We are observing recovery with 2SV code delays for neighbors with T-Mobile as their mobile provider. We will continue monitoring the service to ensure a full recovery is made.
We have confirmed some Neighbors on T-Mobile are not receiving the Two Step Verification One Time Passcode and are unable to log in due to this.
Report: "Customer Service Line Temporarily Unavailable"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified.
Some neighbors may be unable to contact Ring Customer Support by telephone. We are investigating and working to resolve this issue as soon as possible.
Report: "Live View Failure with Ring Edge Enabled Devices"
Last updateThis incident has been resolved.
A partial fix has been implemented and we are monitoring the results.
We are investigating reports that some Neighbors are unable to load live video services for devices with Ring Edge enabled.
Report: "Recorded Events Delay"
Last updateWe briefly experienced a delay with recordings being available for review in event history.
Report: "Account Verification via SMS - Degraded Performance"
Last updateThis outage has fully recovered
We are investigating a partial outage with our SMS service provider that is currently preventing account verification.
Report: "POSTMORTEM: Temporary issue with Magic Setup."
Last updateMagic Setup (QR code scanning) had an issue that caused the setup to fail when scanning the QR code. Users could still manually setup the device.
Report: "Ring.com Displaying Incorrectly"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Incomplete Setups"
Last updateThis incident has been resolved.
We are currently investigating a concern that may prevent successful completion of device setups.
Report: "Shop.ring.com is Temporarily Unavailable"
Last updateThis incident has been resolved.
A fix is being implemented. If you experience this issue, navigate to ring.com.
Report: "Delayed Notifications On Linked Alexa Devices"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and teams are working on a fix.
Report: "Preview Thumbnail in Event History Not Loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue causing some neighbors to be unable to load the preview thumbnail of the Event History section of the Ring app. We are working on a fix.
Report: "Live Video Failures"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating reports that some Neighbors are unable to load live video services.
Report: "Some Ring Devices May Appear Offline"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Live Video Loading Errors"
Last updateThis incident has been resolved.
We are investigating reports that some Neighbors are unable to load live video services.
Report: "Recordings Unavailable"
Last updateThis issue has been resolved. Some videos recorded during this time may not become available.
We've received reports that newly created events are not being saved as recordings.
Report: "Major Systems Outage"
Last updateThis incident has been resolved.
We are seeing improvements across the board, but some services may still be experiencing degraded performance.
A fix has been implemented and we are monitoring the results.
We are investigating reports that some Neighbors are unable to load the Ring app.
Report: "Android login failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some users attempting to log in to the Ring app on Android are receiving various errors preventing successful login. iOS and Ring.com do not appear to be affected at this time. Ring.com from a desktop or mobile browser can be used as a short-term workaround while we work to resolve this.
Report: "Ring Devices Offline"
Last updateThis incident has been resolved.
We're currently investigating an issue causing Ring devices to report as offline. It's possible at this time that this may be due to a major US ISP outage.
Report: "Multiple System Failures"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently experiencing an issue with an upstream provider causing multiple outages in our services. We are working to resolve this issue as soon as possible. This disruption is effecting our Customer Support team's phone and chat capabilities.
Report: "Increased Live View Failure Rate"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have confirmed some Neighbors are unable to utilize live video streaming services
Report: "Issues deleting events"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We have identified that some users may experience issues when deleting events.
Report: "Modes Unavailable"
Last updateThis incident has been resolved.
We've identified an issue causing Modes to be unavailable. This is preventing Ring Alarm devices from changing status via the Ring app or Alexa. Additionally, playback of recordings on Ring.com has an increased error rate.
Report: "Elevated Live Video Failure Rate"
Last updateThis incident has been resolved.
Further investigation has showed a small number of iOS and Android app users may see degraded Live Video performance, but in most cases re-trying a Live View should work where the first attempt failed.
We are continuing to investigate this issue.
Further investigation has showed this only affects live video on Ring.com, and through Alexa devices and other third-party integrations.
We have confirmed some Neighbors are unable to utilize live video streaming services
Report: "Ring Alarm Inaccessible From App"
Last updateThis incident has been resolved.
We are currently investigating an issue that causes Ring Alarm to incorrectly report as "offline" in the Ring app, which prevents the changing of Modes from the app. Keypads will still work normally in the meantime.
Report: "Increased Live View Failure Rates"
Last updateThis incident has been resolved.
We are investigating reports that some Neighbors are unable to load live video on devices with Ring Edge enabled.
Report: "Live Video Outage"
Last updateThis incident has been resolved.
We have confirmed some Neighbors are unable to utilize live video streaming services.
Report: "Live Video Freezing on Spotlight Cam Pro"
Last updateThis incident has been resolved by a backend fix.
Some neighbors may experience freezing video in the app when viewing live video on the Spotlight Cam Pro. Recordings will function normally and no video footage will be lost.
Report: "Emails Sent To GMail Accounts May Be Delayed"
Last updateThis incident has been resolved.
Google has reported an issue causing delays in receiving emails to GMail-hosted accounts. This may delay receipt of verification codes from Ring to any email accounts hosted by GMail. More info can be found here: https://www.google.com/appsstatus/dashboard/incidents/fUoeMVUu4mVDY4Wyg8Cf
Report: "Delayed Alarm Disarm/Cancel"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Ring Video Doorbell Wired devices remain in night vision mode."
Last updateWe have identified a small number of devices that were affected and will be rolling back the changes.
We are continuing to investigate this issue.
We're investigating Ring Video Doorbell Wired devices remaining in night vision mode which is causing black & white video. There is no workaround available at this time.
Report: "Delays in receiving password reset emails"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are aware of a delay of 15+ minutes in receiving password reset emails for Ring accounts. We are currently investigating the cause of this delay.
Report: "App Not Loading / Multiple System Failure"
Last updateWe have resolved this incident.
We have confirmed some Neighbors are unable to load the Ring app. Products and services that don't require the Ring app to function should work normally.
Report: "High Latency With Live View on Alexa and Other Third Party Apps"
Last updateThis incident has been resolved.
We have identified an error that may result in high latency when trying to use Live View on Alexa or other Third Party applications. This does not affect the Ring app or Website.
Report: "Ring.com Checkout Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an issue that may prevent successful checkout on Ring.com
Report: "App latency and Setup failures"
Last updateWe have resolved this incident.
We have resolved this incident.
A fix has been implemented and we are monitoring the results.
We have identified an issue that may cause intermittent device setup failures, live view / linked event failures, and app latency.