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BAZG has reported passar performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Passar Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

The scheduled maintenance has been completed.

Message delay due to scope exit maintenace for approx. 30 to 60 minutes

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform failover tests on our infrastructure on 2025-05-21 from 13:00 to 14:00 CEST (11:00 to 12:00 UTC). We do not expect any issues.

This incident has been resolved.

Die Anwendung Passar Produktion steht derzeit reduziert zur Verfügung. In dringenden Fällen kann das Notfallverfahren kann angewendet werden. The Passar production system is currently available in a limited capacity. In urgent cases, the emergency procedure may be used. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

A fix has been implemented on most Scope servers. We are monitoring the result and updating remaining servers.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Der Dokumentenbezug in Chartera Output via ePortal ist derzeit nur eingeschränkt möglich. B2B Schnitstellen sind nicht betroffen. Nächste Information: Sobald die Störung behoben ist. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Document retrieval in Chartera Output via ePortal is currently only possible to a limited extent. B2B interfaces are not affected. Next information: As soon as the fault has been rectified. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers report issues with Scope. You may experience problems connecting to Scope We are actively investigating the cause of this issue.

Die Störung wurde grösstenteils behoben. Falls noch Probleme bestehen kann das Notfallverfahren angewendet werden. The fault has largely been rectified. If there are still problems, the emergency procedure can be used.

Derzeit besteht eine Störung bei diversen Applikationen. Betroffen ist die gesamte Bundesverwaltung. In dringenden Fällen kann das Notfallverahren angewendet werden. There is currently a fault with various applications. The entire Federal Administration is affected. The emergency procedure can be used in urgent cases. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

We observed delays in communication services after an unscheduled downtime in one of our systems. The issue has already been solved.

This incident has been resolved.

Die Anwendung Passar Produktion steht momentan nicht zur Verfügung. Das Notfallverfahren kann angewendet werden. The Passar production environment is currently unavailable. The emergency procedure may be applied. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

German Customs has reported delays. Affected procedures: SumA, Import Masterticket: INC000006640588

This incident has been resolved.

Aktuell bestehen Probleme beim Deklarieren von Exportabmeldungen. Das Notfallverfahren kann angewendet werden. Currently, there are issues with the declaration of export notifications. The emergency procedure can be applied.

EDEC - Aktuell bestehen Probleme beim deklarieren von Exportabmeldungen / Currently, there are issues with the declaration of export notifications. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

PASSAR - Allgemeine Netzwerkstörung Bundesverwaltung, Notfallverfahren kann angewendet werden / General network disruption in the federal administration, emergency procedure can be applied. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

We are continuing to investigate this issue.

EDEC - Performanceprobleme bei der Rückantwort im Mailservice (Import und Export) / Performance issues with response times in the mail service (Import and Export).

We are currently investigating this issue.

This incident has been resolved.

Passar - Die Rückmeldungen sind derzeit verzögert. / The responses are currently delayed. Please follw links: https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html https://status.riege.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some Scope customers report issues with Scope. You may encounter issues when opening documents in Scope.

This incident has been resolved.

Aktuell gibt es Verzögerungen beim Abruf von Belegen über Chartera Output. Bitte beachten Sie dies bei der Bearbeitung entsprechender Vorgänge. There are currently delays in retrieving documents via Chartera Output. Please keep this in mind when processing related transactions. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

Der Abschluss der europaweiten Umstellung auf NCTS Phase 5, welche alle gVV-Mitgliedstaaten betrifft, kann zu Einschränkungen bei einzelnen Verfahren bzw. Verfahrensschritte führen. Im Falle von prozessbehindernden Einschränkungen, kann das Notfallverfahren angewendet werden. The completion of the Europe-wide transition to NCTS Phase 5, which affects all Common Transit Convention (gVV) member states, may lead to restrictions in certain procedures or process steps. In the event of process-disrupting restrictions, the emergency procedure can be applied.

CH-MRN bleiben im Status «aktiviert» stehen und internationale Meldungen werden nicht ausgelöst. Das Notfallverfahren kann angewendet werden. CH-MRNs remain in the status 'activated,' and international notifications are not being triggered. The emergency procedure can be applied

Momentan können Probleme bei der Erstellung von Ausfuhr Dokumenten auftreten. (Dokumente sind nicht verfügbar) An der Lösung wird gearbeitet. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Currently, issues may occur when generating export documents (documents are not available). A solution is being worked on

The issue has been resolved. Systems are back to normal.

Some customers report issues with Scope. You may experience problems  connecting to Scope We are actively investigating the cause of this issue.

The issue has been resolved. Systems are back to normal.

Some customers report issues with Scope. You may experience problems  connecting to Scope We are actively investigating the cause of this issue.

Some Scope features could not be used due to a loss of service.

This incident has been resolved.

We have checked our infrastructure and found no issues. The cause is likely external. Additionally, we have received reports from customers that they were able to log in again after some time. Therefore, I suggest continuing to try. In the meantime we keep monitoring the system.

Some customers report issues with Scope. You may experience problems connecting to Scope. We are actively investigating the cause of this issue.

This incident has been resolved.

Update: Die generelle Störung betrifft E-dec und Passar. In dringenden Fällen ist das Notfallverfahren anzuwenden. Update: The general disruption affects E-dec and Passar. In urgent cases, the emergency procedure should be applied

Generelle Störung Bundesnetz --> in dringenden Fällen ist das Notfallverfahren anzuwenden General disruption in the federal network – in urgent cases, the emergency procedure should be applied https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Der Zoll hat derzeit Kommunikationsprobleme im Zusammenhang mit Passar; wir warten auf weitere Informationen. The customs authorities are currently experiencing communication issues related to Passar; we are awaiting further information.

This incident has been resolved.

Zur Zeit bestehen Probleme im Document-Service (Chartera) Dadurch werden in vielen Fällen die Dokumente (Draft VBD und VBD etc.) nicht erstellt. Das zuständige Team arbeitet bereits an einer Lösung um die Funktion so schnell wie möglich wieder zur Verfügung zu stellen. In dringenden Fällen ist das Notfallverfahren anzuwenden. Falls das Notfallverfahren für einen bereits deklarierten Transit angewendet wird, muss der Anmelder die elektronischen Daten im System wieder annullieren um Doppelspurigkeit zu vermeiden. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Currently, there are issues with the Document Service (Chartera). As a result, documents (e.g., Draft VBD and VBD) are not being generated in many cases. The responsible team is already working on a solution to restore the service as quickly as possible. In urgent cases, the emergency procedure must be applied. If the emergency procedure is used for an already declared transit, the declarant must cancel the electronic data in the system to avoid duplication

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some Scope customers report issues with Scope. You may experience problems with the Scope SSO login. We are currently investigating the issue.

This incident has been resolved.

Bitte ab sofort das Notfallverfahren anwenden bei Warenanmeldungen Nationale Durchfuhr (WA-nD), welche nicht beendet und/oder nicht aktiviert/eröffnet werden können. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Please apply the emergency procedure immediately for National Transit Declarations (WA-nD) that cannot be completed and/or activated or opened

This incident has been resolved.

Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. For NCTS you can use emergency procedure number: 24SBR01 For DMS you need to contact the Customs Office

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers report issues with Scope. You may experience problems connecting to Scope We are actively investigating the cause of this issue.

This incident has been resolved.

Kurzes Update: Das Problem scheint weiterhin nicht gelöst zu sein. Die Versandbegleitdokumente können derzeit nicht über den B2B Hub bezogen werden. Bitte nutzen Sie den manuellen Bezug über das Login ePortal auf Chartera Output, um die Dokumente zu erhalten. Es darf das Notfallverfahren angewendet werden. Brief Update: The problem still appears to be unresolved. The accompanying shipping documents cannot currently be retrieved via the B2B Hub. Please use the manual retrieval through the ePortal login on Chartera Output to obtain the documents. The emergency procedure may be applied if necessary.

Die Versandbegleitdokumente können derzeit nicht über den B2B Hub bezogen werden. Bitte nutzen Sie den manuellen Bezug über das Login ePortal auf Chartera Output, um die Dokumente zu erhalten. Es darf das Notfallverfahren angewendet werden. The accompanying shipping documents cannot currently be retrieved via the B2B Hub. Please use the manual retrieval through the ePortal login on Chartera Output to obtain the documents. The emergency procedure may be applied if necessary.

Derzeit bestehen Probleme beim VBD Bezug via B2B. Bitte die Dokumente via e-Portal Chartera beziehen. Currently, there are issues with VBD retrieval via B2B. Please retrieve the documents through the e-Portal Chartera.

This incident has been resolved.

German Customs has reported unscheduled downtime. Affected procedures: ATLAS AES Masterticket: INC000006358785

This incident has been resolved.

Derzeit können e-dec und e-dec Web Ausfuhren nicht selektioniert werden. Die Störungsbehebung durch Fach- und IT-Support läuft auf Hochtouren. Link: https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Currently, e-dec and e-dec Web Exports cannot be selected. The issue is being addressed with high priority by the technical and IT support teams.

We have received notification from German customs that the problem in the Atlas export area has been resolved. But it will take some time until all transactions are processed properly.

German Customs has reported performance degradation in some procedures Affected procedures: ATLAS AES Masterticket: INC000006351356

Between 11:03 and 11:10 UTC some customers experienced issues connecting to Scope. The incident has already been resolved.

On 2024-11-26, a central system required to log into Scope and access Scope documents became unavailable. This was fixed timely and functionality restored. However, some Scope servers were left in an invalid state and could not access documents until restart. This was progressively fixed when reported by customers until Riege office hours began. On 2024-11-27 7:23 UTC, Riege service began to systematically restart remaining affected systems until functionality was restored to all Scope servers. To avoid the issue in the future, the fault tolerance for communication between Scope and the external system was improved.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.

This incident has been resolved.

Some Scope customers report issues with Scope. You may experience problems with the Scope login via scope.riege.com. We are currently investigating the issue.

This incident has been resolved.

We are currently experiencing an issue that is preventing us from sending messages to Descartes. Our team is actively investigating the cause, and we are working to resolve the issue as quickly as possible.

This incident has been resolved.

BAZG - e-dec Produktion - Störungsinformation Bern, 14.11.2024 - . Aufgrund einer Netzwerkstörung ist E-Dec nicht erreichbar. Das Notfallverfahren kann angewendet werden. Von dieser Störung ist auch das Ticketsystem des Service Desk BAZG betroffen. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html --------------------------------------------------------------------------------------------------- BAZG - e-dec Production - Disruption Notice Bern, 14.11.2024 Due to a network disruption, e-dec is currently unavailable. The emergency procedure may be applied. This disruption also affects the Service Desk BAZG ticketing system. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Zurzeit keine oder nur verzögerte Rückmeldungen vom Zoll Currently no or delayed responses from customs.

This incident has been resolved.

Scope is now operational again for all customers. Job processing might still be delayed. We are monitoring the situation.

The Scope application is currently unavailable for some of our customers. We are investigating the issue.

This incident has been resolved.

Some customers report that there are problems when sending customs declarations from Scope. We are currently working on identifying the problem.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Service request via F12 is not working. We're investigating the issue. In the meantime, please send your service requests via email service@riege.com or via the service request form on our website https://service.riege.com/en/service_forms/scope-service-request

This incident has been resolved.

Die Niederlande hat zur Zeit grosse technische Probleme mit dem Versenden ihrer Nachrichten im elektronischen Versandverfahren NCTS. Für die Schweiz bedeutet dies, dass wir keine AAR oder ATR Daten von niederländischen MRN erhalten. Wie ist vorzugehen: Der ZE meldet die Ankunft der Sendung(en) im herkömmlichen Verfahren in Passar mit der elektronischen Ankunftsanmeldung NT007 sowie dem Code "andere Transitverfahren" mit folgenden Angaben: NCTS Notfallverfahren, Nr. des VBD, Nr. der Ankunftsanmeldung (Bsp. 241030-GTAN-XXXXX), Abgangszollstelle und Datum. Nach Wiederinbetriebnahme des NL NCTS: Nach Freigabe der Sendung durch das BAZG inventarisiert der ZE die Waren und versieht das Notfall-VBD mit dem entsprechenden Löschungsvermerk, beglaubigt den Vermerk und bringt den Firmenstempel und Unterschrift an. Der ZE übergibt das VBD am nachfolgenden Arbeitstag der zuständigen Lokalebene. Die Lokalebene sendet die Abschlussmeldungen in Passar, sobald das NL System wieder in Betrieb ist. The Netherlands is currently experiencing significant technical issues with sending messages via the NCTS electronic transmission system. For Switzerland, this means that we are not receiving any AAR or ATR data from Dutch MRNs. Procedure: The ZE reports the arrival of the shipment(s) using the standard process in Passar with the electronic arrival notification NT007 and the code "other transit procedures," along with the following information: NCTS emergency procedure, VBD number, arrival notification number (e.g., 241030-GTAN-XXXXX), departure customs office, and date. After the NL NCTS system is back in operation: Once the shipment is cleared by the BAZG, the ZE inventories the goods, marks the emergency VBD with the appropriate cancellation note, certifies the note, and applies the company stamp and signature. The ZE then submits the VBD to the responsible local office on the following business day. The local office will send the closure notifications in Passar as soon as the NL system is back in operation.

This incident has been resolved.

PASSAR -Die Meldungen werden derzeit vom Zoll mit Verzögerung bearbeitet, was auch Dokumente betreffen kann / The messages are currently being processed with delays by customs, which may also affect documents. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

Some customers have reported that the compliance check is currently not working. We are working on fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing communication issues with Cargonaut and are actively investigating the issue.

Statement regarding the network issue that occurred during planned maintenance of our network infrastructure on 2024-09-02. As part of this maintenance, a security update has been applied to our Top-of-Rack switches, which required a reboot. After the reboot a wrong configuration was applied, leading to an upstream routing misbehavior. As a result, some of our services experienced an outage. To address this issues, we have taken the following corrective actions: 1. The documentation has been reviewed and adjusted to ensure clarity and accuracy in the maintenance procedures. 2. Alerts have been added to our monitoring system to detect and address unintended changes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently experiencing network issues and are working diligently to resolve them as quickly as possible. Login to Scope, as well as message communication to and from Scope and other services, may be affected.

We are continuing to investigate this issue.

Some customers report issues with Scope. You may experience problems connecting to Scope We are actively investigating the cause of this issue.

This incident has been resolved.

Some Customers has reported performance degradation. Affected procedures: all

This incident has been resolved.

Der Bezug der Transitdokumente Passar aus Chartera ist derzeit erschwert. In dringenden Fällen ist das Notfallverfahren anzuwenden. It is currently difficult to obtain Passar transit documents from Chartera. In urgent cases, the emergency procedure must be used. Kontakt: Service Desk BAZG Systemverfügbarkeit

Edec & Passar - Problem with Dokuments / Edec & Passar - Problem mit Dokumenten (Belegen) Reduzierte Leistung/ Reduced performance Please follow this link for updates: https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

HubSpot is currently unavailable for some users. For updates please see https://status.hubspot.com.

This incident has been resolved.

The application Passar Produktion is currently unavailable. Transit openings with Swiss guarantees are not possible at the moment. The emergency procedure can be applied.

The Passar Production application is currently not available. The emergency procedure can be applied. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

This incident has been resolved.

Some Scope customers report issues with Scope. You may experience problems with the system performance. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we assume that Microsoft login via https://scope.riege.com will work again at 16:00 UTC (18:00 CEST).

Login via https://scope.riege.com is still not working. We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some Scope customers report issues with Scope. You may experience problems connecting to Scope.

Incident Resolved

Der Zoll meldet Kommunikationsprobleme in Bezug auf E-dec, die Leistung ist reduziert. Customs reports communication problems regarding E-dec, performance is reduced. Please follow this link from customs https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html