Is ReviewTrackers Down Right Now? Check if there is a current outage ongoing.

Our platform is stable and operating as expected. Thank you for your patience.

An upstream provider is experiencing an outage. We have reached out to them concerning the matter and believe they will fix the issue shortly. We are sorry for any inconvenience.

This incident has been resolved.

We are experiencing a delay processing keywords for new reviews coming into our platform. We are working through the backlog of data to process and will update this when we catch back up. We are sorry for the inconvenience.

This incident has been resolved.

All of our applications are currently down due to a service provider issue. We are waiting for service to get restored. Thank you for your patience.

The issue has been resolved.

We are experiencing issues loading summary review data (also known as 'metrics') on our dashboard due to a service provider bug. We are working with them to fix the problem and will post updates here as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating the issue.

This incident is now resolved. Delayed mail is now sending.

Ask campaigns, password reset and other emails sent from our platform are currently suspended due to a service provider outage. We will update when the issue is fixed.

This issue was resolved around 4:30a Central this morning. We are sorry for any inconvenience.

The shortened domain rev.ag is not functioning. This is due to an outage on the .ag top-level domain. i.e. google.ag is indeterminately returning. We are monitoring the issue but are unsure when this will be resolved. We are sorry for any inconvenience.

This incident has been resolved.

One of our service providers is experiencing an issue. We are monitoring the situation and will update when resolved. We are sorry for any inconvenience.

I'm sorry for the inconvenience but things seem back to normal. Have a good weekend!

Things seem to be returning back to normal. We are monitoring the situation.

Currently a service provider is experiencing an outage affecting our platform and home page. We will update as we get more information. I'm sorry for any inconvenience.

One of our service providers recovered from their outage. Our platform is back and stable.

We are investigating a major platform outage.

Service provider maintenance is complete. We are sorry for the inconvenience.

We are continuing to work on a fix for this issue.

One of our service providers is undergoing maintenance causing instability on our platform. When they are complete with the update we will 'Resolve' this alert.

This has been resolved. Please note that responding for Google My Business reviews will remain disabled with clear in-app and api messaging until Google is accepting new reviews and responses again. For more information please contact ReviewTrackers support.

The issue has been identified. We will be updating error messages on the /response/ API endpoint and in-app to inform users: "“Review replies aren’t available at this time due to Google’s response to COVID-19.”

We are currently investigating the impact to in-app and API functionality within ReviewTrackers as it relates to Google's announcement that they will not be posting new Reviews, Q&A, or responses for Google My Business locations as part of their COVID-19 response. https://support.google.com/business/answer/9792336

One of our service providers underwent a major outage. We appear to be past the issue at this time.

We are investigating a platform outage. Currently we are seeing multiple service providers experiencing issues.

The incident has been resolved. Thank you for your patience.

We have identified the issue and are working at putting the fix into place. Thank you again for your patience!

We are currently investigating an issue with our Facebook integration process. Thank you for your patience as we dig into the problem. Existing integrations are continuing to receive data.

The service provider has fully recovered from the outage. Thank you for your patience yesterday afternoon!

App is back up but our service provider is still experiencing platform wide issues.

We are monitoring our service provider's status page and will keep you updated. We are sorry for the inconvenience.

The underlying search infrastructure has been replaced and the search backlog has caught up.

Our platform is having issues with new resources being searchable, due to an issue with a service provider

This incident has been resolved.

We found the root cause, a service provider script was throwing errors in IE. We are working on a fix and will be informing the service provider of their issue. We expect resolution within a couple hours.

We are investigating an issue with IE11 relating to our app functionality. The issue is not present in modern Chrome versions. We will keep this page updated as we progress. We are sorry for any inconvenience.

Our platform is returning to normal as the service provider outage is resolving. Sorry for any inconvenience!

One of our service providers is having a major outage. We will continue to monitor and update the situation.

Everything has recovered as expected. Sorry for the inconvenience!

We are continuing to work on a fix for this issue.

One of our service providers is experiencing technical difficulties which is impacting the ReviewTrackers platform and Marketing site. We will update our page as we get more developments.

This incident has been resolved. We are sorry for any inconvenience.

We are continuing to work on a fix for this issue.

We have found and are fixing an issue affecting our API performance. We are sorry for the inconvenience!

It appears things have returned to normal. We are very sorry for the inconvenience!

We are continuing to work on a fix for this issue.

The issue has been acknowledged by our service provider and they are investigating: https://status.heroku.com/incidents/1561

We regret to inform you that our service provider for our databases is having a major outage. Our ReviewTrackers' app will not be available until the service is operational. We will keep you updated as we find out more information.

The problem has been resolved and service is restored for all accounts.

We noticed an issue with one of our analytics services this morning. You may notice your wordcloud not populating with data. We are sorry for the inconvenience and thank you for your patience as we investigate.

Our provider has fixed the issue. We are sending out all delayed request emails.

One of our email providers is experiencing downstream issues with validating email addresses. Request email delivery has been temporarily delayed until the issue is resolved.

Service response time is returning to normal. We are sorry for the inconvenience.

A service provider we rely on is currently facing issues causing our platform to perform less optimally than we like or expect. We are sorry for the inconvenience and will be updating our status page accordingly.

Access to the ReviewTrackers platform has been restored.

An issue with ReviewTrackers has been identified and a fix is rolling out immediately. Logins, API access, etc will be sporadic.

All services have returned to normal.

Amazon has identified the issue and has brought back the majority of functionality. However, a few issues remain and may cause issues with uploading CSVs when utilizing the "Request Reviews" feature of ReviewTrackers.

AWS is starting to recover and the impact on our customer experience is improving. We are continuing to monitor the issue and will update this page as we know more.

Amazon Web Services, specifically S3 (Simple Storage Service), is currently experiencing issues that is beginning to degrade the experience for our customers. This is not an isolated incident and is affecting large portions of the internet. We are monitoring the situation and will provide updates as the the situation changes. The Customer Dashboard and API are largely unaffected, but some features, such as PDF Generation, are slow to respond and may timeout.

This incident has been resolved. Dyn has now resolved the issue. That said, we will continue to monitor the situation in case of a reoccurrence. We have configured our application to use a second DNS service in addition to Dyn. This change is currently propagating from the root DNS servers, and will complete within 48 hours. Once this change is completely propagated, should either service fail, DNS will automatically use the available service.

We are tracking issues with our DNS provider. This outage is causing disruptions between services on the platform. We are investigating. Status can also be tracked with our provider here- https://www.dynstatus.com/incidents/nlr4yrr162t8

This incident has been resolved. We are continuing to monitor for any further issues.

Our data center and DNS providers are currently experiencing a large scale DDoS attack. Some users are experiencing degraded experience. Working to resolve, updates to follow.

This incident has been resolved.

Maintenance is complete. Service has been restored. We will continue to monitor for additional problems, but all systems appear to be nominal at this time.

We have identified the issue and will be performing some emergency database maintenance. During this time the dashboard and API will be unavailable. We will update you when service has been fully restored. Thank you for you paitence.

We're seeing a slight increase in the number of Dashboard & API errors that are degrading performance, and in some rare cases customers are experiencing timeouts and 500 errors. We are currently looking into the issue, and will update you as soon as we have more info.

We have not seen a regression of the issues and are considering this incident resolved.

The new settings have stabilized the API and Dashboard and we are continuing to monitor the situation.

We believe we have identified the root cause within the database settings. We are in the process of testing this solution.

We're experiencing an elevated level of API and dashboard errors and are currently looking into the issue.

We have completed a number infrastructure improvements to resolve the issues our customers were encountering with accessing the API and dashboard. We apologize for any inconvenience and are monitoring to ensure we provide the service level you expect. Thank you for your patience while we addressed this issue. If you have any questions or concerns, please contact support@reviewtrackers.com.

There are still a few timeouts and we are continuing to monitor the situation, but many of the current issues have been resolved at this point.

The issue has been identified and a fix is being implemented.

We are continuing to narrow down the cause of our degraded performance and will send an update when we have identified the root cause.

We're experiencing an elevated level of API and Dashboard errors and are currently looking into the issue.

This incident has been resolved.

We have concluded our investigation and the issue was caused by a high number of idle connections to the database that were not being closed correctly. We are taking preventive measures to ensure this issue does not reoccur.

The app and API should be available again. We are temporarily increasing capacity to avoid more downtime today while we continue to investigate the root cause of this issue.

We are noticing an unusually high number of Database Connections that is impacting the availability of our Dashboard and v1 API. We are currently investigating and will update this incident as we know more.

No additional hardware failures have been noted and are marking this issue as resolved, as we continue to monitor to ensure it does not impact our service level.

We are currently investigating what caused multiple hardware failures in our Amazon Web Services data center. Our redundant systems kicked in with minimal downtime, we are currently monitoring the issue.

We identified the root cause as a server issue impacting some API customers. To resolve the issue we restarted the servers and are now back to normal levels. We apologize any inconvenience and are monitoring to ensure we provide the service level you expect. Thank you for your patience while we addressed this issue. If you have any questions or concerns, please contact support@reviewtrackers.com.

We're experiencing an elevated level of API errors and are currently looking into the issue.

Our engineers have been monitoring the situation believe this has been fully resolved. Thank you for your patience while we addressed this issue. If you have any questions or concerns, please contact support@reviewtrackers.com.

Our engineers are monitoring the situation as a fix was implemented overnight and has resolved the issue for the majority of the data delays. This issue is currently impacting less than 2% of locations and we are working to fully resolve the situation as quickly as possible. We apologize for this inconvenience and are working to restore service to the level you expect. Thank you for your patience while we address this issue. If you have any questions or concerns, please contact support@reviewtrackers.com.

Our data collection infrastructure is experiencing above average delays in new reviews being made available via our platform. Our engineers are monitoring the situation and working to resolve the situation as quickly as possible. We apologize for this inconvenience and are working to restore service to the level you expect. Thank you for your patience while we address this issue. If you have any questions or concerns, please contact support@reviewtrackers.com.

We have not seen any new errors and are considering this matter resolved.

We have deployed a fix to our production environment that has addressed the issue with our API. We will continue to monitor the situation to ensure it remains stable. Our apologies for this interruption in service.

We're experiencing an elevated level of API errors and are have identified the issue. We are working on a fix and should restore service shortly.

We have increased capacity and are beginning to catch up on the backlog of reviews that need to be processed. It will take time for the backlog to be flushed out. We will continue to monitor the situation through the weekend. Thank you for your continued patience on this matter.

Our data collection infrastructure is experiencing above average loads which is causing delays in new reviews being made available via our platform. Our engineers are monitoring the situation and adding more capacity to keep up with demand. We apologize for this inconvenience and are working tirelessly to restore service to the level you expect. Thank you for your patience while we address this issue. If you have any questions or concerns, please contact support@reviewtrackers.com.

We have not seen a recurrence of any errors and are considering this issue successfully resolved.

Error Rate has subsided and systems are returning to normal. We will continue monitoring for any further issues.

We have identified the issue and taken corrective action.

We're experiencing an elevated level of API errors and are currently looking into the issue.

The investigation has been completed and no performance issues were identified.

Our web host has informed us they are experiencing networking issues with some web server runtimes. It does not appear to be impacting our performance but our engineers are investigating.

The issue has been resolved and service has returned to normal.

We are currently investigating an elevated error rate from our Email Service Provider. As a result email delivery may be delayed until we resolve this issue with our provider.