Is Revel Systems Down Right Now? Check if there is a current outage ongoing.

Loyalty is affected by the Cloudflare outage. Cloudflare teams are working on fixing. Our teams are monitoring and will update once the outage is resolved

We are currently monitoring a potential service disruption to DeliveryXT due to an ongoing outage with one of our infrastructure providers. Our team is actively working with the provider to assess the impact and restore full service as quickly as possible. We will provide updates as more information becomes available.

The incident has been resolved.

The issues have been resolved. We are actively monitoring the situation, and all phone numbers are operational.

We have identified the issue and are working on a fix. In the meantime, please use this number to reach out: +1 415 744 1433 Otherwise, you can also reach out using the chat functionality: https://support.revelsystems.com/s/contactsupport

Currently, the Revel support phone numbers are experiencing an issue. We are investigating and will have an update soon. In the meantime, if your request is with the Customer support departments of Revel please reach out via email and we will respond as soon as possible. You can submit a ticket here: https://support.revelsystems.com/s/contactsupport

This incident has been resolved.

Currently, Adyen is working on recovering checkout services, which are experiencing degraded performance

This incident has been resolved phone and chat systems are back online, service is restored to normal.

The issue has been identified

We are aware of an issue with our phone system due to our third-party provider and are engaged in a resolution. In the interim please contact us via, email at support@revelsytems.com, or open a ticket via HelpSite support.revelsystems.com We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

Our partners informed us about an incident regarding a funding delay that occurred on March 3rd. A small merchant group was impacted where sales for March 2nd were not fully paid out. Our partner engineers are working on missed partial payouts to be processed as same day. Merchants may see two payouts, one at the expected time and the other a few hours later.

This incident has been resolved.

The fix has been implemented and is being applied. We are actively continuing to monitor the issue.

The issue has been identified and the fix is being tested.

We are currently investigating an issue with some POS devices failing to communicate to the server (this affects Online ordering and Loyalty platform use as well). Please refrain from refreshing your POSs in the meantime and preferably please take payments using the offline mode functionality. You can find more about it here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

This incident has been resolved.

Our partners engineering team has identified an issue that led to the 2/2 payout delay, funds were supposed to be paid out on February 4th. This issue caused a 1 day delay, the payout was included in February 5th deposit

This incident has been resolved. All functions have been verified to be fully operational. Please make sure to turn off offline processing and batch your payments at the end of the day.

The incident has been resolved and all systems are now back to operational. Please refresh your POS and resume operation as normal.

The issue has been identified and is being worked on actively. In the meantime some capacity has been restored, please refresh your POS and take a payment to verify if the outage for your location is still active.

Our payment processing partner is currently experiencing an outage. All teams have been notified and are actively working on a solution. In the meantime, please enable Offline mode to take payments offline: 1. Navigate to Settings on your POS and go to Payments 2. Toggle Accept Offline Credit Cards (If it's not yet enabled) and Enforce Offline Payments which will force the POS into Offline Mode NOTE: Forcing offline payments is performed at the Merchant's risk. As with any payment taken offline, there is a risk of authorization failure based on card status and available funds which can only be determined once reprocessed when online. The POS “Red bar” will continue to indicate the station is in offline payment mode. 3. Check and confirm that offline processing limits are configured by your business needs. More information about this: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

You may experience these issues: - Access the Management Console - Perform a Refresh on the POS stations - Use Revel rewards/gift cards - Change product details in product setup - Perform EOD - Use House Accounts - Take manual credit card payments - View customers past orders - Utilize inventory management on the frontend

This incident has been resolved.

The impacted transactions have been funded and will be included in the next payout cycle today for the affected merchants.

We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for November 20th sales are affected and experiencing a delay

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for November 14 will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.

POS 2.80.8 version containing the fix to the issue has been released. The issue will be resolved by updating your POS application, please call our support line for assistance with the update process.

We are currently investigating an issue where redeeming Punchh loyalty causes issues on POS.

This incident has been resolved.

Today, 9/25, there was an issue with the delta eMAF that caused subset of transactions from September 23rd to be paid on time, but the payouts were underfunded.The subset of impacted card present transactions underfunded today will be funded during standard payouts tomorrow 9/26.

This incident has been resolved.

Our partners informed us that some merchants may experience a 1 day deposit delay, we are investigating the issue and will provide more information with next status update

The issue was resolved.

We are continuing to work on a fix for this issue.

The issue has been identified, and we are working on a solution.

We are currently experiencing issues with the telephony system while calling customer support and other departments. The issue is being investigated as we speak. Scope: inbound calls sometimes go silent, however, we will call you back right away if this happens.

The incident has been resolved.

The fix implemented previously has been successful and the outage has been resolved. Currently, all servers are up. We are monitoring the situation further and determining the causes.

We have implemented changes to our systems and are seeing some management consoles recovering. We will continue to provide updates.

We are actively investigating issues with access to management consoles located in the EST timezone. Some users may not be able to log in to their management console and use POS in online mode. We will be providing further updates on the investigation. Please follow the following guide to use your POS with limited functionality: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418.

As indicated earlier today, we received reports of RA XT portal users receiving unexpected password reset emails. You and your merchants should disregard the request to reset your password. We believe bad actors used publicly available information to send these requests. At this time, we have no evidence of account compromise and will communicate as appropriate if that were to change. Please know we have put additional security measures in place to help prevent this from recurring.

There were password reset attempts by malicious users. We are working to block the source. We have confirmed this is a bot request and no data has been compromised. In the meantime, if users receive an unexpected request to reset their password, please disregard.

We received reports of portal users receiving unexpected password reset emails. Investigating why these were sent out.

This incident has been resolved.

We're currently experiencing an issue with our support call line, which is temporarily unavailable. Our team is working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Please check back here for updates, for support inquiries please reach out to us via email (support@revelsystems.com) or through our Help Site in the meantime. Thank you for your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Investigating

FreedomPay is having an outage. At the moment users are only able to collect payments offline.

The emailing issue has been resolved. All the operations are back to normal.

We do apologize but currently, we are experiencing degraded performance of our emailing system. As a result of that, you might not results of that, temporarily you will not receive emails from us. Nothing else is affected, we continue to provide support on the calls.

This incident has been resolved.

Paytronix users might be experiencing issues of degraded performance. The issue is being investigated.

Worldpay support has confirmed that all services were restored and everything is back up and running.

Transaction processing has returned to normal and all issues have been resolved. Monitoring the issue for now

Worldpay has reported an issue with payment processing through tripos, some transactions may decline

This incident has been resolved.

The issue has been resolved. We are continuing to monitor

Comcast users in California might face difficulties reaching the Management Console. The issue is being investigated.

This incident has been resolved

You might not be able to send an Emailed receipt or an Invoice from your POS. We are aware of the issue and working towards a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our general support phone line temporarily having issues, you might not be able to give us a call using our General Support phone line. Please submit your case via support@revelsystems.com

This incident has been resolved. FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.

We are currently investigating this issue as there are declined reports.

This incident has been resolved.

We are currently investigating an issue with Captain.AI that directly affects the performance of Delivery XT.

This incident has been resolved.

We received information from multiple merchants confirming that all the missing funds were deposited. Will be monitoring the issue until we confirm it is fully resolved.

Our partner informed us that there was a delay in receiving deposits from the sales made on January 1st and 2nd, they confirmed that the funds were successfully processed and will be deposited Today (January 5th). We are continuing to monitor the issue and making sure all payments are being released

The telephony issue outage has just been resolved. Telephony systems are operational again.

Currently, we are still actively investigating the issue.

We are currently investigating the Telephony issue outage. If you cannot reach support via our general support phone number, please submit a ticket via support@revelsystems.com.

The Givex outage is resolved. Givex-related operations are back to normal.

Givex operations are going back to normal. The situation is being monitored.

The issue is currently being investigated. Givex-related operations are currently disrupted.

This incident has been resolved.

We are continuing to monitor for any further issues.

Your Como Loyalty should be back up and operational. If you deactivated your Como Loyalty, please activate it back and refresh all POS stations. The incident will be closed as soon as we receive an official confirmation from the Como side. https://support.revelsystems.com/s/article/How-to-Refresh-Your-Point-of-Sale-1582898971391

If your location has Como Loyalty enabled, your operations might not be available temporarily. Como just confirmed the issue is due to Google’s cloud outage, they will provide an update as soon as they are back up. As a workaround, you can turn off Como Loyalty Integration on your Management console. We will update the status page as soon as we get the confirmation the issue was resolved.

This incident has been resolved.

Please be informed that this is an intentional change, we are adjusting bank account types (not the information on the accounts) for other features to work. You can rest assure that neither deposits or the banking information will be affected.

This incident has been resolved.

If you are experiencing an issue logging into the Revel POS dashboard, please update your POS stations to the latest POS version. The guidance on how to do it can be found on our Support website by searching the article called - Updating Your Revel iPad application. https://support.revelsystems.com/s/article/Updating-Your-Revel-iPad-App

The reported issue has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with multiple servers.

This incident has been resolved.

We are currently investigating the issue where "Cherry Tomatoes" appear on the cardswipe screen. The cardswipes do work as usual.

This incident has been resolved

The issue was with partner services and was resolved by a partner. We are currently monitoring it.

This outage does not effect store operations

We are continuing to investigate this issue.

We are currently investigating issue with authentication service for loging in to URLs

This incident has been resolved.

A fix has been prepared and will be implemented in the upcoming maintenance window.

The issue has been identified and a fix is being prepared. If the POS is having syncing issues, please do not hesitate to reach out to support as we have a configuration fix we can make.

Our Engineering teams are continuing to investigate the root cause. The issue only affects locations that had their Management Consoles updated to 2.78 tonight.

We are currently investigating the issue. In the meantime, please avoid refreshing the POS station.

This incident has been resolved.

A fix has been implemented and our support telephone line should be functional again, monitoring the results.

We are currently having an issue with our telephony system and our phone lines cannot be reached. If you need immediate assistance, send us an email to support@revelsystems.com and the number to reach out, or alternatively use self-service https://support.revelsystems.com/s/contactsupport

This incident has been resolved.

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Chase Paymentech.

This incident have been resolved

A fix has been implemented and Online Ordering XT is back up. We are monitoring the situation

We are currently investigating issues with Online ordering XT.

Processing over Interac is back to normal since 00:54 CEST. We will continue monitoring and provide a new update if required.

Adyen has identified an issue outside of their platform resulting in an elevated error rate for transactions processed through Interac starting at 00:04 CEST. They have contacted Interac and will provide an update as soon as it becomes available. Some debit transactions may decline.

This incident has been resolved.

Processing over Interac is back to normal since 18:00 CEST. We will continue monitoring and provide a new update if required.

Message from Adyen: We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 17:40 CEST. We have contacted Interac and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (https://status.adyen.com).

Processing over Interac is back to normal since 19:50 CEST. We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (https://status.adyen.com).

Adyen has identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 17:40 CEST. We have contacted Interac and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (https://status.adyen.com).

This incident has been resolved. Thank you for your patience.

Our NetSuite provider is currently experiencing an issue that is affecting our ability to load the Billing Tab with invoice details. See status.netsuite.com for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our provider.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.

FreedomPay is currently investigating reports of transaction lookup latency with Enterprise Portal. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.

This incident has been resolved.

A fix has been implemented and we are currently monitoring the results.

The issue has been identified and the fix is being implemented

We currently have one server down and a small amount of customers are impacted. The support team is actively reaching out to affected clients to help them with an action plan.

We are currently investigating this issue. You might not be able to access your Revel URL or refresh the POS stations.

A short-term fix has been applied that resolved the immediate impact. Functionality should be back to normal. We are continuing to investigate and are looking to resolve the root cause as soon as possible. Please let us know if you continue to experience issues with daily/weekly report emails or QuickBooks sync going forward.

Our engineering team has implemented a temporary solution and is continuing to work on getting this issue resolved.

We are currently investigating this issue. You may not receive your weekly/daily scheduled reports in your e-mail and QuickBooks integration might not send data to your account temporarily.

This incident has been resolved.

We are currently investigating this issue. You might not be able to log in to the URL and refresh POS stations.

The issue has been resolve and Salesforce has been restored to working order.

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; Status update pending.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. The issue is being investigated at the moment. Status update pending.

This incident has been resolved.

We are currently investigating this issue.