Rev Incident History

Feb 8, 2023

Report: "Insights API Outage"

Last update 2023-02-08T16:55:29.555Z

resolved2023-02-08T16:55:29.526Z

This incident has been resolved.

monitoring2023-02-08T16:45:29.489Z

A fix has been implemented and we are monitoring the results.

identified2023-02-08T16:21:16.394Z

The issue has been identified and a fix is being implemented.

Feb 3, 2021

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2021-02-03T05:12:34.751Z

resolved2021-02-03T05:12:34.736Z

This incident has been resolved.

monitoring2021-02-02T23:09:14.749Z

We are continuing to monitor for any further issues.

monitoring2021-02-02T16:34:07.950Z

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Dec 1, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-12-01T20:01:38.506Z

resolved2020-12-01T20:01:38.491Z

This incident has been resolved.

monitoring2020-12-01T17:13:01.958Z

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Nov 26, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-11-26T20:41:52.635Z

resolved2020-11-26T20:41:52.623Z

This incident has been resolved.

monitoring2020-11-25T20:13:26.095Z

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Nov 5, 2020

Report: "Issue affecting live captions joining Zoom Webinars"

Last update 2020-11-05T00:46:19.960Z

resolved2020-11-05T00:46:19.944Z

We have fixed an issue with the Zoom Webinar Live Streaming URL Creator causing issues with live captions joining some Zoom Webinars. To ensure live captions will join your next Webinar, please update your Webinar's Stream URL And Key using the Streaming URL Creator.

identified2020-11-04T22:46:14.736Z

We have identified an issue preventing live captions from joining some Zoom Webinars. This is not affecting Zoom Meetings.

Oct 28, 2020

Report: "Issue with Rev Live Captions joining Zoom Meetings"

Last update 2020-10-28T19:48:40.772Z

resolved2020-10-28T16:00:00.000Z

We investigated and resolved a Zoom issue causing issues with Rev Live Captions joining Meetings. Webinars were not affected. The issue centered around the information that Zoom sends Rev when a Meeting starts. We are adding additional protections in place to prevent similar issues in the future.

Oct 7, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-10-07T22:47:07.908Z

resolved2020-10-07T22:47:07.894Z

This incident has been resolved.

monitoring2020-10-07T20:33:27.931Z

We have identified a Zoom issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Oct 1, 2020

Report: "Issue with displaying live captions"

Last update 2020-10-01T21:53:43.329Z

resolved2020-10-01T21:53:43.314Z

This incident has been resolved.

investigating2020-10-01T19:56:50.228Z

We are investigating an issue with Zoom preventing Rev Live Captions from displaying properly in Zoom Meetings and Webinars. Live captions may be delayed, malformed, or missing altogether.

Sep 30, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-30T20:40:30.742Z

resolved2020-09-30T20:40:30.728Z

This incident has been resolved.

monitoring2020-09-30T16:00:49.933Z

Zoom has identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users: https://status.zoom.us/incidents/xk1bz73zgbtj. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 25, 2020

Report: "Rev Live Captions Automatic Joining and Management Pages Down"

Last update 2020-09-25T00:48:26.063Z

resolved2020-09-25T00:48:26.051Z

This incident has been resolved and service has returned to normal. Rev Live Captions are automatically joining Zoom Meetings, and access to the management pages have returned: https://www.rev.com/account/zoom-live-captions.

identified2020-09-25T00:00:23.000Z

We are continuing to work on a fix for this issue. (Apologies that previous status updates were removed in error.) This incident is preventing Rev Live Captions from automatically joining Zoom Meetings and users from accessing the Rev Live Captions management pages: https://www.rev.com/account/zoom-live-captions For Zoom Meetings, please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. For Zoom Webinars, previously created Stream Key and URLs will continue to serve live captions as expected. New Zoom Webinars cannot be created as

Sep 23, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-23T17:17:23.958Z

resolved2020-09-23T17:17:23.944Z

This incident has been resolved.

monitoring2020-09-23T17:17:11.481Z

We are continuing to monitor for any further issues.

monitoring2020-09-23T16:15:58.619Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 22, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-22T17:42:23.728Z

resolved2020-09-22T17:42:23.714Z

This incident has been resolved.

monitoring2020-09-22T16:11:15.450Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 17, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-17T19:30:09.050Z

resolved2020-09-17T19:30:09.038Z

This incident has been resolved.

monitoring2020-09-17T16:13:29.000Z

We have identified an issue with Zoom preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 15, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-15T19:24:31.235Z

resolved2020-09-15T19:24:31.224Z

This incident has been resolved.

monitoring2020-09-15T16:16:03.565Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 14, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-14T17:21:01.885Z

resolved2020-09-14T17:21:01.867Z

This incident has been resolved.

monitoring2020-09-14T16:11:33.549Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 10, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-10T22:23:07.139Z

resolved2020-09-10T22:23:07.126Z

This incident has been resolved.

monitoring2020-09-10T16:15:02.411Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 9, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-09T20:31:30.227Z

resolved2020-09-09T20:31:30.212Z

This incident has been resolved.

monitoring2020-09-09T16:14:07.411Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 8, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-08T20:47:01.688Z

resolved2020-09-08T20:47:01.675Z

This incident has been resolved.

monitoring2020-09-08T15:27:41.676Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 3, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-03T19:10:10.549Z

resolved2020-09-03T19:10:10.535Z

This incident has been resolved.

monitoring2020-09-03T15:44:16.196Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 2, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-02T19:49:46.572Z

resolved2020-09-02T19:49:46.561Z

This incident has been resolved.

monitoring2020-09-02T17:12:18.822Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Sep 1, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-09-01T21:00:57.895Z

resolved2020-09-01T21:00:57.878Z

This incident has been resolved.

monitoring2020-09-01T17:32:32.440Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Aug 31, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-08-31T19:41:36.462Z

resolved2020-08-31T19:41:36.449Z

This incident has been resolved.

monitoring2020-08-31T17:13:55.758Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Aug 27, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-08-27T17:29:21.254Z

resolved2020-08-27T17:29:21.243Z

This incident has been resolved.

monitoring2020-08-27T15:46:08.065Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Aug 26, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-08-26T18:12:50.457Z

resolved2020-08-26T18:12:50.442Z

This incident has been resolved.

monitoring2020-08-26T15:21:20.717Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Aug 25, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-08-25T17:21:39.079Z

resolved2020-08-25T17:21:39.062Z

This incident has been resolved.

monitoring2020-08-25T15:33:41.887Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-08-25T01:25:26.714Z

resolved2020-08-25T01:25:26.703Z

This incident has been resolved.

monitoring2020-08-25T01:25:04.330Z

We are continuing to monitor for any further issues.

monitoring2020-08-25T00:03:59.500Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for some users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Aug 21, 2020

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-08-21T22:53:06.307Z

resolved2020-08-18T14:00:00.000Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for the majority of users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Last update 2020-08-21T21:22:18.940Z

resolved2020-08-19T16:30:00.000Z

We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for the majority of users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

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Historical record of incidents for Rev

Report: "Insights API Outage"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Issue affecting live captions joining Zoom Webinars"

Report: "Issue with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Issue with displaying live captions"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Rev Live Captions Automatic Joining and Management Pages Down"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"

Report: "Delay with Rev Live Captions joining Zoom Meetings"