Is Resideo Down Right Now? Check if there is a current outage ongoing.

We are aware of an issue affecting our support phone numbers. We thank you for your patience as we work to resolve the situation as rapidly as possible. Please accept our apologies for the disruption.

We are aware of an issue affecting our support phone numbers. We thank you for your patience as we work to resolve the situation as rapidly as possible. Please accept our apologies for the disruption.

Received confirmation from Microsoft, issue resolved. All systems operational.

TC2 Push Notifications: Some users may be experiencing issues. Microsoft informed us of an issue observed on their end and are currently deploying a fix. Thank you for your patience, and we apologize for any issues you may experience.

Received confirmation from Microsoft, issue resolved. All systems operational.

TC2 Push Notifications: Some users may be experiencing issues.Microsoft informed us of an issue observed on their end and are currently deploying a fix.Thank you for your patience, and we apologize for any issues you may experience.

Systems are operational.

First Alert App users may experience issues registering devices. Our team is aware and taking action to resolve the issue. Thank you for your patience, we apologize for any inconvenience experienced.

Systems are operational.

First Alert App users may experience issues registering devices.Our team is aware and taking action to resolve the issue.Thank you for your patience, we apologize for any inconvenience experienced.

All services are running normally.

The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period.

All systems are operational.

We are aware some of our customers are experiencing issues with our application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.

All systems are operational.

We are aware some of our customers are experiencing issues with our application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.

All systems are operational.

Update: Some users may still be experiencing intermittent degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This may result in various commands responding intermittently, such as panel login, changes to a panel, arm/disarm and failure to load panels. Our team continues to actively investigate the issue. We are actively engaged with Verizon's Technical Team. We will continue to provide updates until full functionality is restored.

Some users may experience degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This can result in no response to remote tests, connections, and inability to arm/disarm via Total Connect. Alarm delivery is not impacted. These devices remain connected to the network and will send locally generated alarm signaling.  We appreciate your patience, our team is actively investigating. We will continue to provide updates until full functionality is restored.

All systems are operational.

Dear Valued Customer: Subject: AlarmNet360 Services – UPDATE #3 Start Date: May 12, 2025 Start Time: 8:15am ET We are aware some customers may continue to experience some specific issues with AN360 functionality. The following is the latest update: • Total Connect 2.0 is now fully operational • As previously communicated, the following services are fully operational: o Alarm signaling services o Newer platform devices that are configurable through AN360; (ProSeries panels, VISTA H series) • AN360 is still experiencing issues with configuring legacy devices and/or video-only accounts We will continue to provide updates until full functionality is restored.

Update #2

Dear Valued Customer: Subject: AlarmNet Services – UPDATE #2 Start Date: May 12, 2025 Start Time: 8:15am ET We are aware our customers may still be experiencing issues with AlarmNet services. The following is the latest update: • The following AlarmNet services are now fully operational: o Alarm signaling services o Newer platform devices that are configurable through AN360; (ProSeries panels, VISTA H series) • AlarmNet 360 is still experiencing issues with the following: o Some customers configuring legacy devices and/or video-only accounts may still be experiencing issues in AN360. • TC2 is still experiencing some notification delays with legacy systems, i.e., some VISTA communicators, LYNX, and Lyric. Regular updates shall be provided until all services have been fully restored. We understand the criticality of the issues being experienced by our customers and are working with urgency to restore full functionality. We apologize for this disruption of services.

We are aware our customers are experiencing issues with AlarmNet services and TC2. The following is the latest update: • An internal review confirmed this issue was not the result of any security breach or malicious activity. • AlarmNet services are showing recovery, and our team is still actively working to restore full system stability. • Users may be experiencing login delays on TC2 App, web portal & AN360 website with alarm signaling latency. • Regular updates shall be provided until all services have fully restored. We understand the criticality of the issues being experienced by our customers and are working with urgency to restore full functionality.

We are starting to see system recovery. We will continue to monitor.

AlarmNet services are currently experiencing an impairment. Please be advised that you may experience inability to use services. TC2 logins also affected. We are working to resolve this issue and will provide updates as soon as possible. Alarm Signaling is affected.

AN360 is operational.

PRODUCT ALERT: Peripheral Wireless Touchscreen (PROWLTOUCH & VISTAHTCHWLC) We are investigating an error reported by PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypad users pairing with PROA7 / PROA7PLUS / VISTAH3 panels. The PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypads may display a failure mode indicating 'Decryption Unsuccessful'. If this error occurs, the keypad will be unable to pair with the security panel and should be replaced. We are collecting more details for investigation and are actively working to resolve the issue. If you experience this situation, please contact support at 800-645-7492 to help further our investigation. We apologize to affected users for the inconvenience. ALL FUNCTIONALITY AT THE PRIMARY SECURITY PANEL, INCLUDING ALARM DELIVERY IS NOT IMPACTED.

Service is Fully Operational - All services are running normally

Server under maintenance - Some users may experience temporary issues. We expect the access to return very soon.

We are aware some of our customers are experiencing intermittent issues controlling their thermostats remotely with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience experienced.

We are aware some of our customers are experiencing login issues with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience experienced.

All services are running normally.

Update: L1 & L2 Water Leak & Freeze Detectors showing as "offline" in their mobile apps. Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online. To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes. We apologize for any inconvenience.

We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience. We will continue to investigate and provide further updates.

We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience. We will continue to investigate and provide further updates.

All services are running normally.

Issue: Panel programming syncs are failing We are investigating a problem impacting panel programming syncs in AlarmNet360. Thank you for your patience while we work to address this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED. We apologize for any inconvenience this may cause.

All services are running normally.

First AlertApp, Resideo App, VX series devices: We are aware some of our customers are experiencing issues with our applications. Your device can still be used directly. We apologize for the inconvenience this may have caused.

This issue is resolved.

We are aware some of our customers are experiencing issues with our First Alert application, including email and push notifications. Your device is still operating, and can be controlled locally. We apologize for any inconvenience this may have caused.

All services are running normally

We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.

Systems are operational.

We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services are running normally

We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.

The app has an upcoming maintenance scheduled. We apologize for any inconvenience caused during this period

We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.

All services are running normally

AlarmNet is experiencing some issues causing slowness and impacting AN360 functionality. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

All services are running normally.

We are aware some of our customers are experiencing issues with our application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services have been restored.

AlarmNet is experiencing some email issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. We appreciate your patience while we work to resolve this issue.

All services are running normally

AlarmNet is experiencing some issues impacting AN360 functionality. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

All services have been restored.

AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. We appreciate your patience while we work to resolve this issue.

All services have been restored.

AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. We appreciate your patience while we work to resolve this issue.

Systems are operational.

We are aware that upon initial sign in, some Total Connect mobile app users have observed pop-ups about Emergency Contacts, Test Mode, and Dispatch events. These messages will be featured in a future release, but we ask you to disregard at this time. These messages do not interfere with the normal function of your equipment. We apologize for any confusion.

Total Connect 2.0 All services have been restored.

TC2 is experiencing login errors. Please see AN360 website for additional information.

VX series cameras are randomly going to an Offline/Online condition and/or giving camera not registered errors in the TC2 App. We are currently investigating and working to resolve the issue. We will provide further updates once the issue has been resolved. Thank You for your patience during this time.

All systems operational.

AlarmNet is experiencing some issues impacting AN360 functionality. Some users may encounter errors in processing. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

All services are running normally.

We are aware some of our customers are experiencing issues with our Resideo Smart Home application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services are running normally.

We are aware some of our customers are experiencing issues with our Resideo Smart Home application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All systems are operational.

Our systems are currently functioning as expected. However, there may be external factors related to worldwide infrastructure instability which may affect the communicator's ability to reach Alarmnet.

Following the global Microsoft outage, most of our systems are back online. We will continue to monitor any additional performance issues closely and will share updates on status.resideo.com. Alarm Delivery services are not being affected.

All services are running normally.

TC2 email issue beginning to recover.

As a result of the global Microsoft outage, a small percentage of our customers were impacted for several hours overnight. Most of our systems are back online and we'll continue to monitor closely and will share updates at status.resideo.com

Problems with 3rd party vendor causing several impacts for AlarmNet customers. All Pro Series and LTEM-P devices failing on all services. TC2 Application notifications and event processing are delayed.

All services are running normally.

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services are running normally.

AT&T is aware of an issue outside of the AT&T network that is impacting cellular communication with roaming partners outside of the US. Due to this vendor outage, some AlarmNet users are impacted in the LATAM region (Argentina, Peru, Colombia, Mexico, Panama , el Salvador, etc.), and we are working with AT&T to ensure these services are restored as quickly as possible. Impacted sites using Cellular Only communication may experience loss of AlarmNet services pending the vendor resolution. This does not impact AlarmNet communication using an internet connection.

All services are running normally

AlarmNet is experiencing some issues impacting AN360 functionality. Please log into the AN360 web site for more details. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

All services are running normally.

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services are running normally

AlarmNet is experiencing some issues impacting AN360 functionality. Please log into the AN360 web site for more details. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

Service is Fully Operational All services are running normally

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services have been restored.

All services have been restored.

AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.

All services are operational.

AlarmNet is experiencing some issues impacting AN360 functionality. Please log into the AN360 web site for more details. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

All systems are operational.

AlarmNet is experiencing some issues impacting AN360 functionality. Please log into the AN360 web site for more details. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

All systems are operational.

All services are operational.

All services are running normally

All services are running normally

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

Service is Fully Operational All services are running normally

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services are running normally.

We are aware some of our customers are experiencing issues with our Total Connect Comfort application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

We are aware some of our customers are experiencing issues with our Total Connect Comfort application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services are running normally.

We are aware some of our customers are experiencing issues with our Resideo Smart Home application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services are running normally.

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All services have been restored.

This issue has been resolved. All Services are back to normal.

AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve the issue.

Service is Fully Operational All services are running normally

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

Investigating reported issue, other services operating normally.

AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.

All services are running normally

AlarmNet is experiencing some issues impacting AN360 functionality. Please log into the AN360 web site for more details. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.

Service restored.

All Services have been restored

Service is Fully Operational All services are running normally

We are aware some of our customers are experiencing issues with our TCC application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

All Services have now been restored.

A cellular outage in the United States was reported by AT&T users early on February 22nd, 2024 which potentially will affect AlarmNet Cellular Communicators and Services.

A cellular outage in the United States was reported by AT&T, T-Mobile, Verizon and other network users early on February 22nd, 2024 which potentially will affect AlarmNet Cellular Communicators, TC2 Remote connections and PSD status messages.