Historical record of incidents for Replicon
Report: "Database Server Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing scheduled maintenance on our Database Servers to apply essential updates that enhance security, stability, and performance. All services are expected to remain operational. However, users may experience brief periods of degraded performance or occasional intermittent failures while accessing the application during the maintenance window.
Report: "System Infrastructure Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing planned maintenance that may affect a subset of integrations hosted on our integration platform, potentially causing processing delays during the maintenance window. This activity is part of our ongoing efforts to ensure the reliability and performance of our integration services.Please note: Logins and access to core applications and services will remain unaffected.If you have any questions or need further assistance, please contact our support team at https://support.deltek.com
Report: "Integration platform degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible. We will provide updates as soon as we have more information. For any questions or further assistance, please reach out to support@replicon.com.
Report: "Integration platform degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible. We will provide updates as soon as we have more information.
Report: "Integration platform degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible. We will provide updates as soon as we have more information. For any questions or further assistance, please reach out to support@replicon.com.
Report: "Elevated Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating elevated error rates affecting access to our application. Our Engineering teams are actively working on the issue, and we will provide updates as soon as more information becomes available.
Report: "NA4 - Timesheet page project search functionality degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "EU3 - Login Failures"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The root cause has been identified and working on a resolution to resolve this issue at the earliest.
We are aware of elevated errors impacting login and access to our application. Our Engineering teams are actively investigating the issue and are working to resolve it as quickly as possible. We will provide updates as more information becomes available.
Report: "EU1 - Performance Degradation while processing backend work"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We have identified a performance degradation issue impacting backend processes, which has affected the accuracy of pre-calculated data displayed on certain list pages and reports. The root cause of this issue has been identified, and we are actively working on a resolution to address it at the earliest.
Report: "Intermittent issues when updating User Time Off Policy"
Last updateThis incident has been resolved.
Some users are currently experiencing errors when trying to update user time off policies. A Fix has been identified and is in the process of being rolled out across all environments.
Some users are currently experiencing errors when trying to update user time off policies. A Fix has been identified and is in the process of being rolled out across all environments.
Some users are currently experiencing errors when trying to update user time off policies. A Fix has been identified and is in the process of being rolled out across all environments.
Report: "EU3 - Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have observed some improvements in performance; however, the issue remains intermittent. Our engineering teams are continuing to investigate and work toward a resolution.
We are actively investigating the issue and working diligently to identify the root cause. We will share additional updates as soon as we have more information.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "EU1 - Intermittent login failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "EU3 - Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate the issue.
We are currently investigating the issue.
Report: "Performance Degradation observed on multiple pages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We're experiencing a performance degradation that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Elevated Errors on login page"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are mitigating increased load on the login page. Users may encounter a human verification process while loading the login page.
We're experiencing an elevated level of errors impacting our login page. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Cloudflare CDN Outage (HTTP Error 522)"
Last updateConnectivity issues caused by the Cloudflare CDN outage (HTTP Error 522) have been fully resolved. Services are now operating normally.
We are currently experiencing connectivity issues due to an outage with our CDN vendor, Cloudflare. As a result, some of you may encounter HTTP Error 522 (Connection Timed Out) when attempting to access our services. Cloudflare is actively working to resolve the issue, and we are closely monitoring the situation. We will provide updates as soon as more information is available.
Report: "Intermittent timesheet page load failure in eu1 swimlane"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results
The issue has been identified and a fix has been implemented.
We are continuing to investigate the issue.
We are currently investigating the issue
Report: "Intermittent Login Failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "ZeroTime & Analytics - Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Zero Time & Analytics - Service Disruption We are currently experiencing an issue with our ZeroTime and Analytics featurse within our application, and it is currently unavailable. We apologise for any inconvenience this may cause. Impact: Logins to ZeroTime and Analytics platforms are currently down. We have identified the root cause and are implementing the necessary measures to resolve it.
Report: "NA12 - Performance Degradation"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The performance degradation issue reported earlier has been resolved, and no further degradation is currently being observed. Our team continues to monitor the situation closely to ensure system stability.
We are continuing to investigate and monitor for any further issues
We are continuing to investigate this issue.
We are currently investigating a slow performance issue on the NA12 swimlane. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "NA12 - Performance Degradation"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating a slow performance issue on the NA12 swimlane
Report: "Performance degradation"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Our ongoing monitoring ensures prompt attention to any additional issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix has been implemented.
We are continuing to investigate the issue.
We are continuing to investigate and monitor for any further issues. Some users may be redirected to a waiting room page and will be automatically refreshed.
We are continuing to investigate the issue.
We are experiencing slow performance issue on multiple pages. We are currently investigating the root cause.
Report: "Inconsistent Data for 2 Polaris Report templates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and fix is being implimented. Affected Report Templates are: Resource Request vs Allocation template Smart Beats Template
We are facing an issue related to inconsistent data from certain report templates used by Polaris customers. We are currently investigating the issue.
Report: "Integration platform degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and fix is implemented.
We have identified an issue with one of our integration platforms impacting a subset of our customers, Our engineering teams are currently working on a fix. We will post updates as soon as we have more information.
Report: "Integration performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue.
Report: "Elevated errors observed on multiple pages"
Last updateThe issue has been resolved, and we sincerely appreciate your continued patience throughout.
Our ongoing monitoring ensures prompt attention to any additional issues.
We're maintaining our watch for any further developments.
Our team continues to watch for any further issues.
Our monitoring efforts persist in addressing any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our engineers are actively working on resolving the issue. We will update the progress as soon as we have more information.
We are currently investigating the issue
Report: "Elevated errors observed on multiple pages"
Last updateThis incident has been resolved
A fix has been implemented an we are monitoring the results.
The issue has been identified and fix is implemented
Our engineers are actively working on resolving the issue. We will update the progress as soon as we have more information.
We are continuing to investigate this issue.
We again notice multiple page rendering issues. Currently we are investigating
A fix has been implemented and we are currently Monitoring
The issue has been identified and fix is implemented
We are currently investigating this issue
Report: "Password reset email is not delivered"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We're experiencing an issue on a subset of our swimlanes where the password reset email is not delivered to the user when requested. We have identified the root cause and working on a resolution.
Report: "Increased errors rates with user import services"
Last updateThis incident has been Resolved
A fix has been implemented and we are currently Monitoring
The issue has been identified and a fix is being implemented
Our engineers are actively working on resolving the issue. We will update the progress as soon as we have more information.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and we are working on a fix.
We are continuing to investigate this issue.
We have identified increased error rates with user import services. Our engineering teams are currently investigating the issue. We will post updates as soon as we have more information.
Report: "Integration platform degraded performance"
Last updateThis Incident is Resolved
A fix has been implemented and we are monitoring the results.
We have identified some further instances of this issue and are continuing to investigate.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We have identified an issue with one of our integration platforms impacting a subset of our customers, Our engineering teams are currently working on a fix. We will post updates as soon as we have more information.
Report: "Elevated Errors observed while accessing multiple tabs"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue and we are currently implementing a fix
We're experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Na12 Performance Degradation while processing backend work"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing a performance degradation while processing backend work that may be impacting customers. This degradation can impact the accuracy of pre-calculated data on some list pages & few reports. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Elevated Errors on Timesheet Load"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information. The issue is being experienced by users from specific regions only.
Report: "NA12 Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing a performance degradation that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Elevated Errors"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "EU3 Performance Degradation"
Last updateThis incident has been resolved.
We're experiencing a performance degradation that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Elevated errors for Time-Off Booking"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating the issue. The issue is being experienced by users from specific regions only.
Report: "Integration platform degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue is being identified and fix is being implemented.
We are currently investigating this issue.
Report: "Elevated errors on Polaris"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Fix has been confirmed we are in the process of pushing this out to all environments. ETA for recovery is around 45 minutes.
We believe we have identified the issue and are currently testing a fix.
We are continuing to investigate this issue.
We're experiencing an elevated level of internal errors that may be impacting customers viewing their data in Polaris . Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "API errors on Reporting Services"
Last updateThe fix has been deployed and incident is now resolved.
A fix has been implemented and we are monitoring the results.
A fix has been identified and tested. We are rolling out the fix shortly.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue.
Report: "Elevated Errors"
Last updateThis incident has been resolved.
A fix has been implemented by AWS and we are monitoring the results.
AWS has been able to recover most of their services and continues to work towards a complete recovery. We are currently observing very low failure rates and will continue to monitor while the services are recovering.
We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.
We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.
We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.
We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.
AWS is currently experiencing network performance issues in certain regions. We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.
AWS is currently experiencing network performance issues in certain regions. We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.
We're experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "NA6: Degraded performance with timesheet submission"
Last updateThis incident has been resolved.
The system has recovered, and we are continuing to monitor for any further issues.
A fix has been implemented, and the system is recovering. We will provide another update in the next 30 minutes.
We continue to progress towards resolving the issue and will post updates as soon as we have more information.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We have identified the root cause for this issue and a fix is being worked upon. We will provide more updates soon.
The issue has been identified and a fix is being implemented.
We have noticed degraded performance while submitting the timesheets. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Timesheet page - Project search functionality degraded performance"
Last updateThis incident has been resolved.
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix is implemented and we are monitoring
Issue has been identified and we are working on the fix.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "Partial service disruption"
Last updateWe were observing partial service disruption in na7 swimlane. We identified the issue and applied the fix which resolved the service disruption.
Report: "Unable to load Polaris page with multilingual product enabled"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We continue to make progress towards resolving the issue. Please continue to check this page for further updates and information.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Issue observed where users that do not have the English language enabled will be unable to load the Polaris pages. Our engineering team is aware of the problem and is working on a fix.
Report: "Slow login performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing intermittent slow logins. Currently we are investigating
Report: "ADP SSO Login Failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have noticed elevated errors impacting logins via ADP SSO due to an issue with ADP services. We are working with our vendor to resolve the issue. We will post updates as soon as we have more information.
Report: "ADP SSO Login Failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have noticed elevated errors impacting logins via ADP SSO due to an issue with ADP services. We are working with our vendor to resolve the issue. We will post updates as soon as we have more information.
Report: "ADP SSO Login Failures"
Last updateThis incident has been resolved.
We have noticed elevated errors impacting logins via ADP SSO due to an issue with ADP services. We are working with our vendor to resolve the issue. We will post updates as soon as we have more information.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing a performance degradation that may be impacting customers using polaris. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Report: "Compliance Dashboard - Intermittent Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have made significant progress in our investigation. Please continue to check this page for further updates and information.
We are experiencing intermittent service disruption with Compliance Dashboard. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.