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Our translations provider is currently experience issues that lead to errors when translating content for messages in Remind. We are waiting for updates from our translations provider and will post an update when we learn more.

This incident has been resolved.

We are investigating an issue impacting the delivery of text message sent by verified Remind organizations. Messages sent by Remind app or email are still delivering properly. We will provide an update shortly. We apologize for the inconvenience caused!

This incident has been resolved.

We are investigating an issue impacting the delivery of text message sent by verified Remind organizations. Messages sent by Remind app or email are still delivering properly.We will provide an update shortly. We apologize for the inconvenience caused!

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating reports that some users are unable to make phone calls. We will provide an update shortly. We apologize for the inconvenience caused!

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating reports that some users are unable to make phone calls. We will provide an update shortly. We apologize for the inconvenience caused!

AT&T has informed Remind's providers that a solution has been implemented, and we are observing an improvement in traffic. We will continue to monitor the results.

Remind's providers are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

Remind's providers have shared with us that they are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

Remind's providers have shared with us that they are experiencing delays in delivering text messages to some Remind participants, specifically for long codes with AT&T. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Remind’s providers alerted us early this morning that they were experiencing issues delivering text messages to AT&T participants. Impacted messages were those sent between 3:44 AM and 5:04 AM Pacific Time on February 3, 2025. In the meantime, using Remind via email, our mobile app (rmd.me/a), or remind.com remains unaffected.

Starting this morning at 9:00am PST, some users saw a blank screen and the application was not usable after signing in. Users on mobile applications were not impacted. We identified the problem and rolled out an update. The site is now working properly.

This incident has been resolved.

Remind's providers alerted us of an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

This incident has been resolved.

Remind is experiencing failures in delivering text messages to some Remind participants. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected. Remind is continuing to monitor the situation. Text messages should continue to work for most customers.

This incident has been resolved.

Remind is continuing to monitor the situation. Text messages should continue to work for most customers. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

Remind is investigating an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

This incident has been resolved.

We are currently investigating this issue.

Remind iOS (v14.23.1) has been released. If you experienced the inability to log in, please manually update your Remind app to this version for resolution. Thank you for being patient while we resolved these issues.

We are currently experiencing some inability to log in to our iOS App when using the latest version (v14.23). This only impacts users running this version. We've identified the cause of the login errors and are working to push the update to the App Store as quickly as possible.

Our Tutoring customers may not have been able to log in to their distance learning sessions successfully. Our engineers identified the root cause and deployed a resolution on 11/04.

Remind iOS (v14.22.1) has been released. If you experienced the crash, please manually update your Remind app to this version. Thank you for your patience while we resolved these issues.

We are currently experiencing some iOS App crashes when launching the app. This will affect folks who have updated to our latest iOS App version from the App Store. We've identified the cause of these crashes and are working to push the update to the App Store as quickly as possible.

This incident has been resolved.

Our team has identified the issue and corrected it. We continue to investigate and monitor performance-related issues at this time.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

The Remind service is currently experiencing downtime. Our team is engaged and working toward resolution as quickly as possible. We will share updates as they are available here.

Remind's providers have resolved the delays in delivering text messages to Remind participants. Some messages sent between 5:02p - 6:47p Pacific were delayed in reaching their recipients. At this time, all messages have been successfully delivered.

Remind's providers alerted us they were experiencing delays in delivering text messages to some Remind participants. These messages should be delivered once our service provider is back up and running. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

We have confirmed that the People List views and additions are back to normal operation. Thanks for your patience!

Our engineers implemented the fix for the delay in new users being available to your People List. We're monitoring this to completion as we process the backlog of People List updates for your organizations. We'll update here once more when the backlog is clear. Thanks for your patience!

Our engineers have identified the root cause of the People List not getting updated when new users are added. The team is working to resolve and release a fix for the delay. We'll continue to update this page as data updates are available.

We are currently experiencing slowness in loading newly added users to your People List. This will affect folks who have been added to your organization or classes today. Existing users within your People List will continue to be available. We'll continue to update this page as data updates are available.

This incident has been resolved.

We are currently experiencing an issue generating SFTP credentials. This will affect folks who are attempting to configure rostering or auto-messaging. Existing credentials and configurations that are already set up will continue to work just fine. This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that team to get us fully back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!

We have confirmed that login verification flows are back to normal operation. Thanks for your patience!

We have implemented a change that should resolve the verification issues for our users. We'll continue monitoring the status to ensure success! Thanks for your patience.

Some users are experiencing failed login verifications when attempting to log in to Remind. Our Engineering Team is actively engaged and working to identify the root cause. We appreciate your patience while we find a path to resolution.

We have monitored the delivery of SMS messages for Remind users all week and experience no further issues. Please note that delivery summaries for messages sent during the incident may be incorrect. Thank you for your patience as we resolve this issue.

We have restored the delivery of SMS messages for Remind users. Messages will not be automatically resent. If you had any failed messages, please resend your message to the intended recipients. Thank you for your patience as we worked to resolve this issue.

Most new messages to Remind users will be able to receive SMS from the Remind platform. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution.

Some Remind users with T-Mobile service will be able to receive SMS from the Remind platform as of last night. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution.

Our team continues to work with our SMS service providers to restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution.

Remind text messages are currently not being delivered to recipients with AT&T or T-Mobile phone service. We have identified the issue and are working to resolve this as quickly as possible. There is no disruption to message delivery via our mobile apps, web, or email. Voice calls are not impacted. Our apologies!

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We have identified that this issue is only affecting our text message service. Using Remind via mobile app, email, or our website will work as expected.

Remind is currently experiencing delays in delivering automated system messages, such as notifications that you've joined a class. Some messages sent from our 81010 shortcode are delayed as well.

We had a short (~30 minutes) delay in phone calls and SMS notification delivery. The event last from 10:27a to 10:48a Pacific. Our team was able to identify and resolve the delay quickly.

Our data delivery for School level information on our District Overview tab has been resolved.

We are currently experiencing slower than usual data delivery times for the School level information on our District Overview tab. We are actively working to resolve the data delivery timing. We'll continue to update this page as data updates are available.

Remind's categorization has been fixed, and we are no longer being blocked. Thank you!

GoGuardian is currently blocking traffic to Remind. If you use GoGuardian, you can adjust your policies to bypass that filter to continue use of Remind. We believe this filtering action to have been an error and are working to get in touch with the GoGuardian team as quickly as possible.

This incident has been resolved.

We are continuing to investigate this issue.

The Remind service is currently experiencing an outage with filtering recipients for messaging. Currently the filter can only be set to "everyone". We hope to be fully back up and running as soon as possible and apologize for the inconvenience!

Incident is resolved. We experienced slower than usual loading times for our website, apps, and text messages. We are actively investigating and working to resolve the performance issues. Thank you for your patience

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

The Remind service is currently experiencing some downtime with the school and district home pages. All other Remind features are up and operational. We hope to be fully back up and running as soon as possible and apologize for the inconvenience!

This page is now fully back up and running!

We are currently experiencing slower than usual loading times for our default class settings web page for administrators. We are actively investigating and working to resolve the performance issues. Thank you for your patience, and apologies for any inconvenience caused!

This incident has been resolved, and results are returning as normal!

We are currently experiencing slower than usual loading times for the people search functionality on our website and mobile apps. Our engineering team will be putting out a fix shortly!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing slower than usual loading times for our website and apps. We are actively investigating and working to resolve the performance issues. Thank you for your patience

Message delivery from Remind to user devices experienced intermittent delays from 8p - 8:50p Eastern.

This incident has been resolved.

We are currently experiencing slower than usual loading times for our website chat responses and updates to classes. This is due to one of our service providers currently experiencing an incident. Our engineers are working closely with that team to get us fully back up and running as soon as possible. In the meantime, Remind is fully operational via our iOS and Android mobile apps as well as via text and email. Please contact us via rmd.me/help for support with these workarounds. Unfortunately, we don't have an exact timeframe yet for recovery on web. Our apologies for any inconvenience caused!

All services are returned to normal. We have implemented a solution with our partner system. Rostering features and workflows have been restored. Thank you for your patience!

We have implemented a solution with our partner system. We continue to monitor the systems to ensure everything is back to normal. A few specifics: * Messages which were scheduled will be sent. * Rostering features and workflows remain paused. We will restore these as soon as possible. Thank you for your patience!

We continue to investigate issues with account login and will keep you updated as we move toward full resolution and operation.

We are engaged with the third party who is actively investigating their systems and providing updates to us.

We are engaged with the third party who is actively investigating their systems and providing updates to us.

We are experiencing slower than usual loading times for our website and apps. This is due to one a service provider currently experiencing an outage. Our engineers are working closely with the provider team to get us fully back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!

This incident has been resolved.

The Remind service is currently experiencing some downtime. We hope to be fully back up and running as soon as possible and apologize for the inconvenience!

This incident has been resolved. Be sure to refresh your page if you continue to have issues.

Users reporting having issues accessing Remind on the Web platform. We are actively investigating and working to resolve the performance issues. Thank you for your patience

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently experiencing Remind pages not loading fully. We are actively investigating and working to resolve the performance issues. Thank you for your patience

This incident has been resolved.

Remind's providers alerted us early this morning they were experiencing delays in delivering text messages to some Remind participants. Impacted messages were those that were sent or scheduled to send on Monday, March 28th between 8:00am PST to 8:30am PST. These messages should be delivered once our service provider is back up and running. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

This incident has been resolved.

Our third-party provider is reporting recovery with the issue impacting the ability to create or join video rooms. We will provide another update as soon as more information becomes available.

Our video provider is investigating an issue causing failures with Programmable Video when customers are attempting to create or join video rooms. The incident is being updated on their status page here: https://status.twilio.com/incidents/rcbm2q15rlkl. We will continue to share updates as we have them.

This incident has been resolved.

We are currently experiencing an elevated number of errors for our website and apps. This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that team to get us fully back up and running as soon as possible. In the meantime, refreshing your browser or killing the app should restore functionality. Thanks for bearing with us!

Between 10:00 am PST Feb 3, 2022 and 10:00 am PST Feb 4, 2022, Remind was unable to deliver incoming MMS messages that contained only a photo/image and no text. No outgoing messages were impacted. The issue is now resolved.

Everything is back at normal delivery expectations. Thank you for your patience!

Message delivery is back to normal. We will be monitoring our service provider.

We are experiencing slower than usual message delivery times. This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that provider to get our delivery capabilities back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing slower than usual loading times for our website, apps, and text messages. We are actively investigating and working to resolve the messaging issues. Thank you for your patience

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are currently experiencing issues with the people list not loading as intended. We are actively investigating and working to resolve the performance issues. Thank you for your patience

This incident has been resolved.

The issue has been identified and a fix is being implemented.

The ability to message a school or a class is currently degraded. We are actively investigating and working to resolve the performance issues. Thank you for your patience

This incident has been resolved.

We are continuing to monitor for any further issues.

We are currently experiencing slower than usual loading times for our website, apps, and text messages. We are actively investigating and working to resolve the performance issues. Thank you for your patience

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently experiencing an issue with our search composer. We are actively investigating and working to resolve the performance issues. Thank you for your patience

Remind is fully back up and running!

The site is back up and running! We are closely monitoring and will update when fully resolved.

We have identified the cause of this issue and are working on a fix!

Remind is currently experiencing performance issues that may be causing errors and delays on our site and/or mobile apps. We are actively investigating and working to resolve the issues. We apologize for the inconvenience caused!

Remind is back up and running! Thanks for bearing with us through this incident.

Remind should be back up and running. We will continue to monitor the site's performance very closely and will update again when this is confirmed to be fully resolved.

The root cause of this issue has been identified! We're currently working on a fix.

Remind is currently experiencing performance issues that may be causing errors and delays on our site and/or mobile apps. We are actively investigating and working to resolve the issues. We apologize for the inconvenience caused!

Remind is back up and running! We apologize for any confusion and inconvenience caused.

In some cases, you may not be able to message individuals. We have identified the root cause and are working on a fix.

Remind is back up and running! Our apologies for the inconveniences caused.

We are continuing to work on a fix for this issue.

We have identified the cause of our outage and are working to bring Remind back online.

The Remind service is currently experiencing some downtime. We hope to be fully back up and running as soon as possible and apologize for the inconvenience!