Is Reflektive Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved

Our automatic application monitors reported Partially unavailable - Reflektive Analytics Checked in logs found to be out of memory error .

The incident resolved and the application back to normal.

A fix has been implemented and we are monitoring.

We identified the cause and it is expected to be normal asap.

We are aware of the current lag in certain pages of the Reflektive Website like the login page, the admin page etc leading to a "spinning cycle". We continue to work on resolving this issue as our highest priority. We will update this space with further progress soon.

Reflektive service has been fully restored for affected users.

The underlying issue has been identified and the fix is being implemented.

Our Engineering and Ops teams are investigating an issue preventing some accounts from accessing/using Reflektive. This issue is causing users to see a "loading circle" when searching for users within the tool or trying to access the review page . We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!

Some customers may be experiencing slower than usual response times and intermittent connectivity issues with Reviews page.

Newsfeed API is utilizing most of the DB resources and we have disabled the newsfeed api and then the app started working fine.

The incident has been resolved.

We are currently investigating the issue.

Application Slowness for some users.

This incident has been resolved.

We are continuing to investigate this issue.

Some users may be experiencing degraded performance, including timeouts while logging in. Reflektive is investigating and will post updates as more information becomes available.

This incident has been resolved.

The issue is identified. Waiting for it to be resolved. https://status.heroku.com/incidents/2306

Some customers may be experiencing slower than usual response times and intermittent connectivity issues. The problem linked to an incident at Reflektive hosting provider Heroku (https://status.heroku.com/incidents/2310)

Root cause determined to be environment misconfiguration. This issue has been resolved and the application is now fully operational.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The application is now available. Some users may experience degraded performance.

We are currently investigating this issue.

Normal operation has been fully restored. The cause of the performance degradation is still under investigation.

Some users may be experiencing degraded performance, including timeouts. Reflektive is investigating and will post updates as more information becomes available.

As of 9:35am PST, Reflektive application is fully operational again.

Starting at 8:40am PST some Reflektive features/functionality began to experience severe performance degradation. Impact appears to be primarily on the administrative console. Initial investigations that this disruption is being caused by a technical incident reported by Reflektive's Cloud provider. Further investigations are underway and updates will be posted as more information becomes available.

Problem linked to incident at Reflektive hosting provider Heroku (https://status.heroku.com/incidents/2167). Incident resolved, and no further indications of impact to Reflektive customers.

Some customers may be experiencing slower than usual response times. Reflektive is investigating.

Root cause was Slack outage: [https://status.slack.com/2021-01-04](https://status.slack.com/2021-01-04) Tight coupling of Slack service integration with Reflektive application impacted performance for some Reflektive users. The Reflektive team is looking into to modifications to loosely couple Slack dependency to prevent potential reoccurrence.

Still no further instances of performance degradation or connectivity issues. Classifying this incident as resolved. Investigations on cause continue, and more information will be provided as it becomes available.

No further instances of performance and connectivity issues being detected. Continuing to monitor, and to investigate cause.

Some customers may be experiencing intermittent performance degradation or connectivity issues. The first instances of this began at approximately 7:15am PST and were last identified at approximately 9:00am PST. Reflektive is looking into the root cause and confirming resolution, and will update this incident with more information as it becomes available

Service has been fully restored. Reflektive's services were unavailable between 2:28 PM - 2:41 PM PST. We are still investigating root cause, but initial indications suggest an external network issue.

Some customers may be experiencing a partial or full disruption of service. Reflektive is currently investigating this incident and will update this page as soon as there is more information.

This morning our hosting provider experienced platform issues that affected the service they provided to their US customers. This included Reflektive's service. Though quickly resolved on their end, there was another issue on their platform with the same symptoms later the same afternoon. We are in touch with their support team to discover the root cause of the issue. Their team is actively investigating.

Our database connection count briefly hit its maximum while deploying a new version of Reflektive to our production systems. We are investigating why this happened to see if we can prevent it in the future.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

Database maintenance was performed during the day. This was not expected to cause any downtime, but the database was temporarily unavailable. Future database maintenance will not be performed during peak hours until we can guarantee unobtrusive maintenance.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our automatic application monitors reported unavailability from Mumbai, India. Almost an hour later, similar reports came from monitors in Texas. The behavior was about 20% reproducible by Reflektive's site reliability team. Load balancers were restarted. The issue become non-reproducible and automatic monitors started reporting a 100% success rate again.

At 12:01 PST, our logs reported that some users received HTTP 500 errors due to a follower database outage. The errors may have affected user experience in Reflektive's plugins and web applications. The database was recovered at 12:04 PST and service has returned to normal. We are investigating the issue to determine what can be done to avoid it in the future.

This incident has been resolved.

New Relic reported that Reflektive was unreachable from its Washington, D.C. monitoring site for 4 minutes.