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Our engineers have identified an issue affecting Redtail CRM Email History Filters and are actively investigating. We appreciate your patience as we work to resolve this.

We are currently investigating delays in inbound messages for Redtail Email. Users may experience slower-than-usual delivery times. We’ll provide an update as soon as more information is available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re currently experiencing degraded performance with the Redtail API, which is causing integration failures. Redtail’s development team is actively working to resolve the issue and restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this service interruption.

This incident has been resolved.

Some users may be experiencing issues with authentication or sending emails. We identified and resolved the issue and are currently monitoring the situation.

This incident has been resolved.

Certain Broker Dealer-affiliated email archive subscriptions are delayed in displaying in Redtail CRM, dating back to March 31, 2025. This data is being processed throughout the weekend and should be available early next week. Thank you for your patience as we work to resolve this.

This incident has been resolved.

We are currently experiencing an intermittent outage with our phone service provider. While this issue is being addressed, please utilize the chat functionality for assistance. We apologize for any inconvenience and appreciate your patience as we work to resolve this matter promptly.

This incident has been resolved.

We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Redtail Email is currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts. We are actively working to restore full connectivity and apologize for any inconvenience this may cause. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Redtail CRM is currently unavailable due to a third party outage. Our team is on standby and are investigating ways to get around the outage. We apologize for the inconvenience and appreciate your patience.

The issues that affected CRM users' ability to log in earlier today have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

We have successfully reprocessed emails from the specified time period, and all messages are now displaying correctly in the CRM. Thank you for your patience as we resolved this issue.

Email history is now up to date and no longer experiencing delays or issues. Emails with missing "To" addresses in the CRM from Oct. 10, 2024, to Nov. 15, 2024, are currently being processed and will display correctly once re-indexing is complete.

Our team has upgraded our infrastructure, and there should be noticeable improvements in archive processing times this week. We anticipate further improvement in the coming week as we continue to optimize this process.

Our engineers are actively working through the backlog and expect the process to be completed within the next seven days, with indexing to follow a few days after that based on current projections. The team is also prioritizing a solution for the missing "To" addresses from the period of Oct. 10 to Nov. 11. The timeframe for resolving the missing addresses is still being determined and is not included in the current projections. We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue.

Our engineers are proactively implementing changes to reduce the backlog in archiving emails. We are seeing steady improvements in processing, and users should notice more recent dates appearing in Email History within Redtail CRM. Our team continues to prioritize older emails to ensure they are archived efficiently. We are diligently working to restore this feature to normal standards as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding as we resolve the issue.

Our engineers are actively monitoring the processing of backlogged emails. Users should notice that the Email History dates within Redtail CRM are becoming more recent. Currently, our engineers are prioritizing adjustments to address older emails first. We’re seeing positive progress and expect to restore full functionality soon. We apologize for the inconvenience and are committed to resolving this issue promptly. Thank you for your patience and understanding as we work toward a complete resolution.

Our engineers have been working diligently to deploy multiple fixes to address the ongoing issue affecting the Email History display within Redtail CRM. Some users may now see updates as recent as Oct. 26, while others are still seeing older dates. Due to a large backlog of emails to process, we are unable to provide an estimated resolution date at this time. We sincerely apologize for the inconvenience and are committed to resolving this issue as quickly as possible. Thank you for your patience and understanding as we work to restore full functionality.

Our engineers are continuing to deploy fixes to process the archived email backlog. We understand the importance of this feature to your day-to-day operations and remedying the issue is our top priority. We sincerely apologize for the length of time it has taken to remedy. We are seeing progress but it is slower than anticipated. A reminder that you will more that likely see new mail appear quicker than some older mail. Thank for your patience and understanding as we work through this issue.

Our engineers are continuing to deploy fixes to process the archived email backlog. We sincerely apologize for the length of time it is taking to remedy the issue. We are seeing progress but it is slower than anticipated. A reminder that you will more that likely see new mail appear quicker than some older mail. Thank for your patience and understanding as we work through this issue.

Our engineers have identified the issue and implemented a fix to bring the email history within Redtail CRM up to date. Users of our hosted services may see some emails processed out of order. We apologize for this but please rest assured that the older emails will be processed as well. The jobs are running now and could take a bit of time to catch up. We will keep you updated. Again. we humbly apologize for the inconvenience the issue may be causing currently.

We are aware that archived emails for Redtail Email Services displayed within Redtail CRM is outside the normal processing time. Some users may show the most recent emails are dated 10/10. We have identified the issue and are working to resolve this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users accessing applications that are integrated with Redtail may be experiencing slowness or failures in relation to integration functionality. Our team is actively working to resolve the issue and expects to have service restored shortly. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

Users may experience a slight delay for inbound messages using Redtail email. A fix has been implemented and our team is monitoring the situation.

This incident has been resolved.

A fix has been deployed for Redtail Imaging, and services should now be available. Our team is actively monitoring the situation to ensure stability.

We are currently experiencing a technical outage with Redtail Imaging. We apologize for the inconvenience. Our team is actively working to restore service.

We have completed the infrastructure upgrades, and our observations indicate significantly improved response times. The incident is now resolved. We will continue to monitor the environment to ensure ongoing performance.

Our team has upgraded the infrastructure, and Redtail Webmail customers should notice improvements this week. We anticipate further improvement in the coming week as we continue to scale the infrastructure and optimize workload balancing.

A fix has been implemented and we are monitoring the results.

Redtail Webmail users may be experiencing slowness with navigation. Our team continues to work on full restoration of webmail services, and we apologize for any inconvenience this may cause.

Our engineers have stabilized Outlook Zimbra Connector and Redtail Webmail services. Users should now be able to access email with no slowness in logging in or navigation. We will continue to monitor the situation.

Our engineers are actively working with our vendor to address ongoing issues with the Outlook Zimbra Connector and Redtail Webmail. While efforts to stabilize these services continue, some users may experience intermittent connectivity disruptions. We appreciate your patience as we work to resolve this issue.

Redtail Email users may still be experiencing intermittent connectivity issues. Our team continues to work on full restoration of email services, and we apologize for the inconvenience.

Redtail Email services have been restored. If you are still experiencing issues accessing webmail, please clear your cache and cookies and try again. We apologize for the inconvenience and will continue monitoring the situation.

Redtail Email services are currently unavailable due to technical maintenance. Our team is actively working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Users may experience slow performance when logging into and navigating Redtail Webmail as well as using Outlook Zimbra Connector. Our team is actively working to address the issue.

Users may experience slow performance when logging into and navigating Redtail Webmail. Our team is actively working to address the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may experience slow performance when logging into and navigating Redtail Webmail. Our team is actively working to address the issue.

This incident has been resolved.

Access to Redtail Webmail has been restored, but users may experience delays in mail delivery. Our team is actively investigating and working to resolve this issue, while continuing to monitor the service closely.

Access to Redtail Webmail has been restored. However, we are currently investigating an issue affecting the ability to send and receive emails. Our team is working to resolve this and will continue to monitor the service closely.

Access to Redtail Webmail has been restored. We are actively monitoring to ensure the service continues to operate normally.

Access to Redtail Webmail has been restored. However, users may experience some slowness when connecting. Our team is actively investigating and working to fully restore normal service. Thank you for your patience.

Redtail Email and Webmail are currently unavailable due to technical difficulties. Our team is actively working to resolve the issue and expects to have service restored shortly. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

There is a potential for missed data syncing via Suite Sync between 5 a.m. and 7 a.m. PDT. If any data appears to be missing, users can resolve the issue by clicking the "Re-Sync" button on the Suite Sync Preferences page.

This incident has been resolved.

The third-party texting service used by both Orion and Redtail for multi-factor authentication is currently experiencing delays. For quicker access, please select the "Email" option to receive your multi-factor authentication code. Thank you for your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of an issue with a small subset of CRM users where they are receiving a 500 error when trying to access contacts. Our Programming team is working on a resolution, and we will keep you informed as updates are available. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers have identified the issue causing some users to experience difficulties accessing webmail.redtailtechnology.com and we are working swiftly to restore services. We appreciate your patience as we work to resolve this.

This incident has been resolved.

Our engineers have isolated the issue impacting performance and accessibility and deployed a fix. We are currently monitoring things to ensure performance and access have normalized. We sincerely apologize for the duration of the incident and the negative impact it has caused. We are working to better understand the root cause and will implement some additional safeguards to prevent similar issues.

We are aware that some users continue to experience difficulties accessing webmail.redtailtechnology.com. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Our engineers have implemented a fix to restore access to Redtail Webmail. This fix included a change to DNS which may require users to flush their browser cache and/or DNS cache to allow it to see them. Here some some help links to assist with users with those steps: https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC https://support.redtailtechnology.com/s/article/Clear-Firefox-cache-and-Delete-cookies-from-Firefox We are monitoring to ensure all services return to normal function. Some users may experience some latency due to the volume of traffic post issue. We sincerely apologize

We are continuing to investigate this issue.

We're currently experiencing a service disruption with Redtail Webmail. Our team is working diligently to resolve the issue as quickly as possible. Please check back for updates.

This incident has been resolved.

We are currently investigating an issue affecting third-party mail clients, which may cause disruptions in sending and receiving emails. Our team is actively working to resolve this, and we will provide updates as soon as more information becomes available. Thank you for your patience.

This issue is considered resolved. Thank you for your patience and understanding as we work though some of the issues with our service infrastructure improvements.

Our Engineers have taken steps to mitigate the delays that were impacting inbound mail delivery. We are actively monitoring performance to ensure processing times have returned to normal. We apologize for any negative impact this may have created on your day-to-day operations.

Our engineers are currently investigating an issue with delayed inbound email. We are working to identify the issue and to swiftly restore delivery times. Thank you in advance for your patience as we work to resolve this.

This incident has been resolved.

Our engineers have deployed a fix to resolve the issue impacting Webmail SSO within Redtail CRM. We are monitoring it to ensure it is performing as expected.

Our Engineers have identified the issue impacting the Single Sign On (SSO) for Redtail-hosted Email within Redtail CRM. The SSO integration is unavailable. At this time, they are currently working on a fix. In the interim, please log in directly through https://webmail.redtailtechnology.com. Thank you for you patience while we work to resolve the issue.

The team has resolved the latency issues with the Redtail Email service. The Single Sign On (SSO) option to Redtail-hosted mailboxes from Redtail CRM will be unavailable until this evening. In the meantime, please log in directly through webmail.redtailtechnology.com. Thank you.

This incident has been resolved.

Our engineers have identified the issue had implemented a fix. We are monitoring services to ensure normal functionality has returned.

Some users may not be able to connect with mobile devices and mail clients at this time. A workaround is available to log in directly through webmail at this time while the issue is being investigated.

This incident has been resolved.

Some user may be experiencing some latency within Redtail Webmail. Our engineers have identified the issue, and implemented a fix and are actively monitoring the service resources. We apologize for any negative impacts this may have to your operations.

This issue has been resolved. We do sincerely apologize for any negative impacts it may have created on your day-to-day operations.

Our engineers implemented a fix. We are monitoring those changes to ensure functionality returns to normal and expected behavior.

We are continuing to investigate this issue.

The Single Sign On (SSO) option to Redtail-hosted mailboxes from Redtail CRM is unavailable at the moment. Clients should log in directly into their email in the meantime. We’re working to restore full connectivity and apologize for any inconvenience.

The issue impacting users ability to send and receive emails has been remediated and services have return to normal. We sincerely apologize for any negative impact to your day-to-day operations.

Our engineers have identified an issue impacting some users when attempting to send and/or receive emails. They have implemented a fix to resolve the issues and are currently monitoring our systems to ensure flows normalize.

This incident has been resolved.

Our engineers are monitoring our hosted email environment as we have observed some intermittent issues with proxied connections. We sincerely apologize for any issues this may have created in the start of your day.

The issues impacting users earlier today have been remediated and services have return to normal. We sincerely apologize for any negative impact to your day-to-day operations.

Our engineers have identified the issue and have implemented a fix to resolve the issues. Impacted users should start seeing services start to normalize. We are currently monitor things to validate the resolution.

Our engineers are aware of any issue impacting some users when attempting to access their mailbox.

The issues impacting users earlier today have been remediated and services have return to normal. We sincerely apologize for any negative impact to your day-to-day operations.

Our engineers are working to flush deferred mail in the inbound mail queues. At this time, some mail is currently delayed and should drain and clear up over the next couple of hours.

Our engineers have identified the issue and have implemented a fix to resolve the issues. Impacted users should start seeing services start to normalize.

Our engineers are aware of any issue impacting some users when attempting to access their mailbox along with sending and receiving emails.

This incident has been resolved.

At this time, we are seeing the successful delivery of mail between our servers and Microsoft's servers. We will be monitoring the exchange of mail to ensure the issue is fully resolved. We thank you for your patience and understanding as we work with Microsoft on a resolution.

We are currently aware of an issue impacting delivery to Microsoft hosted mailboxes and their free email accounts (live.com, msn.com, outlook.com, and hotmail.com) from Redtail IPs. Our engineers have reached out to Microsoft in an effort to try and determine the root cause and seek resolution.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware that some users are impacted by a privacy error message when accessing saved URLs or bookmarks for the Redtail CRM. Please log on directly to the CRM at this time via crm.redtailtechnology.com.

The deliverability issues to some email providers has been resolved. We thank you for your patience and understanding as we worked to clear up the issue.

We are beginning to see outbound emails to those impacted providers deliver successfully to their servers. We will continue to monitor.

We are currently aware of an issue with some email provider (msn.com, live.com, hotmail.com, bellsouth.net) bouncing emails from Redtail IPs. Our engineers have reached out to the providers in an effort to try and determine the root cause and seek resolution.

This incident has been resolved.

Related to a widespread, third-party global outage, Redtail is continuously monitoring our systems and working to avoid any further disruptions to you. Currently, Redtail systems appear in good working order and we are actively working to resolve any remaining issues. Please be aware that certain functionality may be intermittently slow or unavailable as we troubleshoot throughout the day.

This incident has been resolved.

Our Engineers have been working to upgrade Redtail's Email Services infrastructure over the last few months. As part of these efforts, we have updated SMTP routing via DNS to our new MTAs and Load Balancer. We are proactively monitoring the changes at this time to detect and remediate any negative impacts. We are posting an incident to alert you that there have been some changes. If you have issues sending mail, please try flushing dns, restart your modem/router, and/or restart your offline mail clients (i.e. Outlook, AppleMail, etc). If these steps do not resolve your access issues, please contact our support team for assistance. Thank you for your patience and understanding as we work to make these infrastructure improvements.

This incident has been resolved.

Our Engineers have been working to ugrade Redtail's Email Services infrastructure over the last few months. As part of these efforts, we have updated routing through new dedicated proxy servers. We are proactively monitoring the changes at this time to mitigate any negative impacts. We are posting an incident to alert you that there have been some changes. If you have issues accessing your mailboxes, please try flushing cache and cookies within your web browsers and/or restart your offline mail clients (i.e. Outlook, AppleMail, etc). If these steps do not resolve your access issues, please contact our support team for assistance.

The issue has been resolved. Again, we sincerely apologize for any negative impacts this issue may have caused on your daily operations. Our engineers will work to dissect the data to better understand how to prevent similar issues going forward.

Our engineers identified the issue and implemented a fix. We are currently monitoring to ensure expected behavior. We sincerely apologize for any impact this issue may be causing to your day-to-day operations.

We are investigating an issue where some users are experiencing access issues with Redtail Webmail.

This incident has been resolved.

Our engineers have implemented a fix to resolve the issue some users were experiencing. If you continue to experience connectivity issues, we suggest you try flushing dns to allow your system to see the changes. We will be monitoring the change to ensure system health is returned to normal and expected.

Some users are reporting latency and/or connectivity issues with webmail, activesync and mapi/ZCO connections. We have identified the issues and are working to implement a fix. We sincerely apologize for any service impact this issue may be causing to your day-to-day operations.

During a scheduled maintenance window, our engineers implemented some routing changes for a set of connections types (webmail, imap, pop, and mapi). We are continuing to monitor those changes and their impacts to ensure normal expected behavior is observed. This status post is a proactive post to allow for transparency.

This incident has been resolved.

A fix has been implemented to resolve the issue with Email History not loading within Redtail CRM. We will monitor things for a bit to ensure everything is back to normal.

Our engineers have identified the issue and are diligently working on implementing a fix. We greatly appreciate your patience and understanding while we work to resolve this issue. As with any service issue, we sincerely apologize for any negative impact this may create in your current daily operations.

We are currently investigating an issue impacting Email History with Redtail CRM. At this time, users that utilize the Email History Feature is currently showing as blank. Our engineers are working to identify the issue. We apologize for any negative impact this may create in your current daily operations.

This incident has been resolved.

Our Phone Service Provider has reported a service disruption affecting phone engagements. Chat service is currently not impacted by this issue and is available! We apologize for any inconvenience and appreciate your patience while they work to resolve this issue.

This incident has been resolved.

Some users have reported a continued issue with delayed incoming emails. At this time, some residual delays may be experienced as the system works through a high volume event following the previously resolved issue. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.

Redtail’s Email Services Engineers have investigated the issue resulting in some Redtail Email Services users experiencing inbound delayed mail and/or receiving server generated Delayed Mail \(will be retried\) notices. The root cause was determined to be created when services failed on an internal mail flow component which caused mail to pool for a period of time resulting in the triggering of the delayed mail notices. Over time, the delayed mail notices caused some chain reaction mail loops from outside servers that were quickly filling up mail queues and impacting delivery times. We have performed an audit of all proactive and service monitoring along with accompanying alerts to help prevent a similar issue going forward. As part of a current project already underway, we are building all new infrastructure for Redtail’s Email Services and we will be looking at ways within this project’s scope to build in more resiliency for issues like these. Again, we sincerely apologize for any negative impact the issue may have created on your daily operations. Thank you for your continued support of Redtail and it’s services.

This incident has been resolved.

Some residual delays still may be experienced as the system works through backlog of queued/deferred mail. Inbound delivery for new mail may be slowed a little as well due to the processing of deferred mail and peak traffic hours on a Monday. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.

Some users have reported an issue with delayed incoming emails. Our Engineers have investigated the reported issue and verified an issue with our email gateway that was quickly resolved. Once the our Engineers took the necessary corrective measures, mail started flowing as expected. Some residual delays may be experienced as the system works through backlog of queued mail. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.

This incident has been resolved. Again, we sincerely offer our apologies for any negative impact to your daily operations. We wholeheartedly appreciate your continued support of Redtail and our services.

Our Engineers have implemented a fix to resolve the issue impacting users of Redtail's Hosted Email Services and are currently monitoring to ensure all service functionality returns to normal. We sincerely apologize for the issue and any impact to your day-to-day operations.

Our Engineers have identified the root cause of the issue impacting Redtail's Hosted Email Services. They are currently working on a fix to correct the root cause. Thank you for your patience as we work to get your service back to normal and expected functionality.

We are aware of email issues and have identified the issue. We are working toward resolution and it should be resolved shortly.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware that some users are experiencing 500 errors upon login to the CRM. We are actively investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers are currently investigating an issue in which some users have reported receiving 500 errors when accessing Redtail CRM.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers are currently investigating an issue in which some users have reported receiving 500 errors when accessing Redtail CRM.

This incident has been resolved.

The synchronization process to restore access to documents is over 99% complete. There are approximately 30 databases remaining and they are actively syncing now. We appreciate your continued patience.

The synchronization process to restore access to documents is 98% complete. We appreciate your continued patience.

The synchronization process to restore access to documents is approximately 97% complete. We appreciate your continued patience.

The synchronization process to restore access to documents is approximately 94% complete. We understand the ongoing situation with the document access issue has been frustrating and we truly appreciate your understanding and patience as we work to resolve it.

The synchronization process to restore access to documents is approximately 90% complete. We appreciate your continued patience.

The synchronization process to restore access to documents is approximately 85% complete. We appreciate your continued patience.

Our team has been working tirelessly to resolve the synchronization issues and significant progress has been made. We anticipate the majority of documents for the databases experiencing issues to be available by Sunday, February 25th.

The synchronization process to restore access to documents is 50% complete. To expedite the remaining steps and ensure that access to all documents is restored as quickly as possible, we are increasing resources and deploying additional support to the effort. We recognize that some of you may still be experiencing an inconvenience due to the ongoing restoration process, please be assured that we are doing everything within our power to expedite the resolution.

Engineers have identified that some users are unable to access recently uploaded CRM documents. We are currently going through a synchronization process to restore access to documents as soon as possible.

This incident has been resolved. Again, we sincerely offer our apologies for any negative impact your daily operations may have incurred as a result. We wholeheartedly appreciated your continued support of Redtail and our services.

Our Engineers have implemented a fix to resolve the issue impacting users of Redtail's Hosted Email Services and are currently monitoring to ensure all service functionality returns to normal. Inbound mail has been deferring and the system will work through that backlog over the next couple of hours as new inbound mail is processed prior to re-queuing backlogged deferred mail. It will reattempt delivery incrementally until the backlog has been cleared. We sincerely apologize for the issue and the negative impact that is may have created on your day-to-day operations.

Our Engineers have identified the root cause of the issue impacting multiple facets of Redtail's Hosted Email Service. They are currently implementing a fix to correct the root cause. Thank you for your patience as we work to get your service back to normal and expected functionality.

Our Engineers are aware of an service issue impacting Redtail's Hosted Email Services. We are working to identify and resolve the issue.

The issue impacting Integrations within the Redtail CRM has been resolved.

Our Engineers have implemented a fix for the issue impacting the functionality of Integrations within Redtail CRM. We will continue to monitor to ensure functionality has returned to a normal state. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Our Engineers have identified the root cause issue impacting the functionality of Integrations within Redtail CRM which includes email history not loading within Redtail CRM. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Our Engineers are actively investigating an issue impacting the functionality of Integrations within Redtail CRM. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

This incident has been resolved.

Updated account files are processing now and are expected to complete later this evening. We appreciate your patience while we work to restore your account values.

Account values are currently missing for most users with an account feed integration. We are working to reprocess the account feed files. Account balances in the CRM should reflect updated values within 24-48 hours.