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Last checked 2025-06-14T12:37:52.211Z from RedShelf's official status page

Historical record of incidents for RedShelf

Dec 5, 2024

Report: "eReader Interruption"

Last update 2024-12-05T20:21:58.165Z

resolved2024-12-05T20:21:58.148Z

This incident has been resolved.

monitoring2024-12-05T20:05:07.663Z

A fix has been implemented and we are monitoring the results.

investigating2024-12-05T19:39:42.101Z

We are currently investigating this issue.

May 24, 2024

Report: "RedShelf Site Interruption"

Last update 2024-05-24T17:10:47.962Z

resolved2024-05-24T17:10:47.945Z

This incident has been resolved.

monitoring2024-05-24T16:45:01.211Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-24T15:32:57.000Z

Some users have reported service degradation when trying to access materials. Our team is currently investigating.

Sep 4, 2023

Report: "RedShelf Interruption"

Last update 2023-09-04T22:30:00.094Z

resolved2023-09-04T22:30:00.080Z

This incident has been resolved.

monitoring2023-09-04T22:22:12.344Z

A fix has been implemented and we are monitoring the results.

investigating2023-09-04T22:13:19.265Z

We are currently investigating this issue.

Jun 16, 2023

Report: "RedShelf Site Interuption"

Last update 2023-06-16T17:43:10.688Z

resolved2023-06-16T17:43:10.672Z

This incident has been resolved.

monitoring2023-06-16T15:57:13.627Z

A fix has been implemented and we are monitoring the results.

identified2023-06-16T15:50:02.657Z

The issue has been identified and a fix is being implemented.

investigating2023-06-16T15:35:23.852Z

We are currently investigating this issue.

Apr 26, 2023

Report: "eReader Degraded Performance"

Last update 2023-04-26T18:16:23.718Z

resolved2023-04-26T18:16:23.701Z

This incident has been resolved.

monitoring2023-04-26T18:10:58.985Z

A fix has been implemented and we are monitoring the results.

identified2023-04-26T15:25:39.912Z

The issue has been identified and a fix is being implemented.

investigating2023-04-26T14:36:51.189Z

We are currently investigating this issue.

Jan 17, 2023

Report: "eReader Degraded Performance"

Last update 2023-01-17T19:00:33.660Z

resolved2023-01-17T19:00:33.643Z

This incident has been resolved.

monitoring2023-01-17T18:52:21.616Z

A fix has been implemented and we are monitoring the results.

identified2023-01-17T18:33:15.511Z

The issue has been identified and a fix is being implemented.

investigating2023-01-17T17:55:03.537Z

We are currently investigating this issue.

Dec 5, 2022

Report: "eReader Interruption"

Last update 2022-12-05T22:16:59.540Z

resolved2022-12-05T22:16:59.523Z

This incident has been resolved.

monitoring2022-12-05T21:18:16.269Z

A fix has been implemented and we are monitoring the results.

investigating2022-12-05T16:09:20.770Z

At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

investigating2022-12-04T23:12:05.697Z

We are currently investigating this issue.

May 26, 2022

Report: "eReader Increased Error Rate"

Last update 2022-05-26T17:39:23.620Z

resolved2022-05-26T17:39:23.593Z

This incident has been resolved.

monitoring2022-05-26T17:30:54.836Z

A fix has been implemented and we are monitoring the results.

identified2022-05-26T17:11:12.810Z

The issue has been identified and a fix is being implemented.

investigating2022-05-26T17:08:48.338Z

We are currently investigating this issue.

Apr 27, 2022

Report: "Increased Error Rate"

Last update 2022-04-27T14:55:58.677Z

resolved2022-04-27T14:55:58.663Z

This incident has been resolved.

investigating2022-04-27T14:26:18.732Z

We are currently investigating this issue.

Jan 20, 2022

Report: "Increased Error Rate"

Last update 2022-01-20T20:44:51.641Z

resolved2022-01-20T20:44:51.627Z

This incident has been resolved.

monitoring2022-01-20T20:30:34.931Z

A fix has been implemented and we are monitoring the results.

investigating2022-01-20T17:58:00.642Z

We are currently investigating this issue.

Jan 6, 2022

Report: "eReader Increased Error Rate"

Last update 2022-01-06T18:24:10.314Z

resolved2022-01-06T18:24:10.299Z

This incident has been resolved.

monitoring2022-01-06T16:54:22.290Z

A fix has been implemented and we are monitoring the results.

investigating2022-01-06T16:42:31.927Z

We are currently investigating this issue.

Sep 1, 2021

Report: "RedShelf Error Rate"

Last update 2021-09-01T19:48:27.205Z

resolved2021-09-01T19:48:27.186Z

This incident has been resolved.

monitoring2021-08-26T22:56:30.165Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-26T01:34:17.615Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T22:56:38.741Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T20:59:00.900Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T18:57:46.627Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T17:04:38.177Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T15:00:02.506Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T12:56:10.289Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T10:56:23.679Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T03:56:40.066Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-25T01:57:05.542Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-24T23:56:19.713Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-24T21:57:02.000Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-24T21:56:08.000Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-24T19:52:33.000Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-24T15:20:37.000Z

No new issues have been reported. We continue to monitor performance.

monitoring2021-08-24T01:49:31.000Z

Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

monitoring2021-08-24T00:25:50.040Z

Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

identified2021-08-23T17:53:06.626Z

We are continuing to work on a fix for this issue.

identified2021-08-23T16:58:25.791Z

The issue has been identified and a fix is being implemented.

investigating2021-08-23T13:57:36.564Z

We are currently investigating this issue.

Jun 10, 2021

Report: "Intermittent Errors"

Last update 2021-06-10T19:36:28.432Z

resolved2021-06-10T19:36:28.416Z

This incident has been resolved.

monitoring2021-06-10T15:56:34.490Z

A fix has been implemented and we are monitoring the results.

identified2021-06-10T15:48:32.878Z

The issue has been identified and a fix is being implemented.

investigating2021-06-10T13:31:34.083Z

We are currently investigating this issue.

Mar 2, 2021

Report: "eReader Outage"

Last update 2021-03-02T19:15:58.250Z

resolved2021-03-02T19:15:58.238Z

This incident has been resolved.

monitoring2021-03-02T19:00:50.463Z

A fix has been implemented and we are monitoring the results.

identified2021-03-02T18:55:39.388Z

The issue has been identified and a fix is being implemented.

investigating2021-03-02T18:14:42.230Z

We are currently investigating this issue.

Feb 20, 2021

Report: "RedShelf Management Tools Outage"

Last update 2021-02-20T18:03:36.435Z

resolved2021-02-20T18:03:36.417Z

This incident has been resolved.

monitoring2021-02-20T17:53:55.308Z

A fix has been implemented and we are monitoring the results.

investigating2021-02-20T14:30:09.848Z

We are currently investigating this issue.

Jan 13, 2021

Report: "RedShellf Outage"

Last update 2021-01-13T00:58:50.231Z

resolved2021-01-13T00:58:50.217Z

This incident has been resolved.

monitoring2021-01-12T22:41:47.501Z

A fix has been implemented and we are monitoring the results.

identified2021-01-12T22:20:42.154Z

The issue has been identified and a fix is being implemented.

investigating2021-01-12T21:55:33.498Z

We are currently investigating this issue.

Oct 20, 2020

Report: "eReader Outage"

Last update 2020-10-20T01:01:47.105Z

resolved2020-10-20T01:01:47.092Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

monitoring2020-10-20T00:34:23.480Z

A fix has been implemented and we are monitoring the results.

identified2020-10-19T23:22:53.986Z

We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

identified2020-10-19T22:18:22.010Z

We have identified the problem. Still seeing intermittent slowness.

investigating2020-10-19T22:04:08.795Z

eReader is not responding to requests to read content at this time. The team is actively investigating.

Oct 14, 2020

Report: "Investigating Performance Issues"

Last update 2020-10-14T19:47:52.641Z

resolved2020-10-14T19:47:52.629Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

monitoring2020-10-14T19:36:38.570Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-14T19:27:33.784Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Jul 11, 2020

Report: "RedShelf Outage"

Last update 2020-07-11T00:23:40.414Z

resolved2020-07-11T00:23:40.399Z

This incident has been resolved.

monitoring2020-07-10T22:18:57.086Z

A fix has been implemented and we are monitoring the results.

investigating2020-07-10T21:34:01.356Z

We are currently investigating this issue.

May 27, 2020

Report: "Website Outage"

Last update 2020-05-27T20:18:13.323Z

resolved2020-05-27T20:18:13.307Z

This incident has been resolved.

monitoring2020-05-27T20:12:21.359Z

A fix has been implemented and we are monitoring the results.

investigating2020-05-27T20:10:21.629Z

We are currently investigating this issue.

May 19, 2020

Report: "Website outage"

Last update 2020-05-19T19:29:25.158Z

resolved2020-05-19T19:29:25.143Z

This incident has been resolved.

monitoring2020-05-19T19:23:16.098Z

A fix has been implemented and we are monitoring the results.

investigating2020-05-19T19:22:40.214Z

We are currently investigating this issue.

May 11, 2020

Report: "Payment Processing Interruption"

Last update 2020-05-11T17:04:06.066Z

resolved2020-05-11T17:04:06.051Z

This incident has been resolved.

monitoring2020-05-11T16:42:43.962Z

A fix has been implemented and we are monitoring the results.

investigating2020-05-11T16:42:11.797Z

We are currently experiencing an issue with our payment processor.

Apr 29, 2020

Report: "eReader Outage"

Last update 2020-04-29T19:39:17.675Z

resolved2020-04-29T19:39:17.663Z

This incident has been resolved.

monitoring2020-04-29T19:24:14.820Z

A fix has been implemented and we are monitoring the results.

investigating2020-04-29T19:06:18.890Z

We are currently investigating this issue.

Apr 22, 2020

Report: "eReader Outage"

Last update 2020-04-22T19:34:37.105Z

resolved2020-04-22T19:34:37.091Z

This incident has been resolved.

monitoring2020-04-22T19:21:58.482Z

A fix has been implemented and we are monitoring the results.

identified2020-04-22T19:17:54.653Z

The issue has been identified and a fix is being implemented.

investigating2020-04-22T19:09:21.885Z

We are currently investigating this issue.

Feb 4, 2020

Report: "Performance Issue Identified"

Last update 2020-02-04T15:53:43.460Z

resolved2020-02-04T15:53:43.445Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

identified2020-02-04T05:43:15.245Z

We’re currently experiencing performance issues with the RedShelf website and are working diligently to address the issue. Safari users accessing RedShelf through a Learning Management System may be affected for the next several hours .

Jan 3, 2020

Report: "eReader Error Rates"

Last update 2020-01-03T21:12:17.937Z

resolved2020-01-03T21:12:17.919Z

This incident has been resolved.

monitoring2020-01-03T21:02:06.827Z

A fix has been implemented and we are monitoring the results.

investigating2020-01-03T20:51:35.384Z

We are continuing to investigate this issue.

investigating2020-01-03T20:46:40.299Z

We are currently investigating this issue.

Dec 5, 2019

Report: "eReader Error Rates"

Last update 2019-12-05T20:16:32.689Z

resolved2019-12-05T20:16:32.674Z

This incident has been resolved.

monitoring2019-12-05T20:06:41.570Z

A fix has been implemented and we are monitoring the results.

investigating2019-12-05T20:04:03.684Z

We are currently investigating this issue.

Oct 11, 2019

Report: "Investigating Performance Issues"

Last update 2019-10-11T03:25:05.373Z

resolved2019-10-11T03:25:05.355Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

monitoring2019-10-11T03:00:43.815Z

Performance issues have cleared and we are monitoring the situation.

investigating2019-10-11T02:37:02.563Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Sep 6, 2019

Report: "eReader Error Interruption"

Last update 2019-09-06T16:52:37.125Z

resolved2019-09-06T16:52:37.094Z

This incident has been resolved.

monitoring2019-09-06T16:24:36.191Z

A fix has been implemented and we are monitoring the results.

investigating2019-09-06T16:13:15.680Z

We are currently investigating this issue.

Sep 3, 2019

Report: "Investigating Performance Issues"

Last update 2019-09-03T19:48:18.698Z

resolved2019-09-03T19:48:18.685Z

This incident has been resolved.

monitoring2019-09-03T19:41:17.508Z

A fix has been implemented and we are monitoring the results.

investigating2019-09-03T19:21:21.486Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Aug 7, 2019

Report: "Investigating Performance Issues"

Last update 2019-08-07T22:23:03.834Z

resolved2019-08-07T22:23:03.818Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to help@redshelf.com and we’d be happy to address any problems.

investigating2019-08-07T22:15:18.311Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Jun 28, 2019

Report: "Investigating Performance Issues"

Last update 2019-06-28T16:00:13.617Z

resolved2019-06-28T16:00:13.601Z

All issues have been resolved and everything is operating as normal.

monitoring2019-06-28T15:47:15.940Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to help@redshelf.com and we’d be happy to address any problems.

investigating2019-06-28T15:46:00.098Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Feb 22, 2019

Report: "Investigating Performance Issues"

Last update 2019-02-22T17:07:51.263Z

resolved2019-02-22T17:07:51.236Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to help@redshelf.com and we’d be happy to address any problems.

investigating2019-02-22T17:02:10.515Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Feb 8, 2019

Report: "Investigating Performance Issues"

Last update 2019-02-08T16:26:06.324Z

resolved2019-02-08T16:26:06.307Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to help@redshelf.com and we’d be happy to address any problems.

investigating2019-02-08T16:21:10.684Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Dec 28, 2018

Report: "Investigating Performance Issues"

Last update 2018-12-28T07:52:31.801Z

resolved2018-12-28T07:52:31.785Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to help@redshelf.com and we’d be happy to address any problems.

investigating2018-12-28T07:33:00.339Z

We’re currently looking into reports of performance issues and will provide updates as we have additional information.

Dec 6, 2018

Report: "Elevated API Errors"

Last update 2018-12-06T20:59:35.741Z

resolved2018-12-06T20:59:35.724Z

This incident has been resolved.

monitoring2018-12-06T20:57:50.197Z

We are continuing to monitor for any further issues.

monitoring2018-12-06T20:55:05.128Z

We're experiencing an elevated level of errors and are currently looking into the issue.

Nov 29, 2018

Report: "Reader Outage"

Last update 2018-11-29T17:31:24.056Z

resolved2018-11-29T17:31:24.037Z

This incident has been resolved.

monitoring2018-11-29T00:41:17.736Z

We experienced around 10 minutes of down time related to the same service which failed earlier today. We have reopened the issue and are monitoring the service.

Nov 28, 2018

Report: "Reader Outage"

Last update 2018-11-28T16:56:44.792Z

resolved2018-11-28T16:56:44.779Z

This incident has been resolved.

monitoring2018-11-28T16:04:56.110Z

We had an additional outage lasting around 5 minutes because of a server connection issue. We are continuing to monitor and investigate.

monitoring2018-11-28T15:47:39.805Z

There was a brief reader outage lasting under 2 minutes caused by a server failure. Automatic backup restored service and we are currently monitoring the server.

Jul 16, 2018

Report: "Investigating increased errors reported from users."

Last update 2018-07-16T15:21:11.287Z

resolved2018-07-16T15:21:11.266Z

All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to help@redshelf.com and we’d be happy to address any problems.

identified2018-07-16T14:57:36.926Z

We are continuing to work on a fix for this issue.

identified2018-07-16T14:50:03.160Z

We’re currently experiencing performance issues with the RedShelf website and are working diligently to address the issue. We estimate that users may be affected for the next 15 minutes.

investigating2018-07-16T14:29:58.875Z

We are currently investigating this issue.

Jul 12, 2018

Report: "Reader Loading Errors"

Last update 2018-07-12T16:32:16.492Z

resolved2018-07-12T16:32:16.480Z

While releasing an updated operating system on our web servers we experienced a temporary outage of the reading app.

Jun 4, 2018

Report: "Reader Stuck Loading"

Last update 2018-06-04T17:53:24.368Z

resolved2018-06-04T17:53:24.354Z

Some users were receiving a "system temporarily unavailable" message when trying to open a book. This issue has been resolved.

Mar 19, 2018

Report: "Issues with database provider"

Last update 2018-03-19T21:43:45.850Z

resolved2018-01-25T07:42:01.871Z

All services are confirmed to be operating normally.

monitoring2018-01-25T03:50:52.959Z

The emergency migration to our new hosting provider is complete. All website and eReader services are operating normally but we will continue to monitor the situation.

monitoring2018-01-24T22:45:50.666Z

The company that hosts our database services is experiencing intermittent issues. This is causing delays in traffic and intermittent outages of our site. We are working with them to resolve the issue and are currently monitoring our service to fix any outages as quickly as possible.

Report: "Issues with database"

Last update 2018-03-19T21:43:45.764Z

resolved2018-01-26T00:18:28.809Z

Service should be back to normal. We will continue to monitor the situation.

identified2018-01-25T23:58:53.438Z

We are experiencing some intermittent issues with our recently migrated database. We have identified the issue and it should be fixed shortly.

Report: "Increased errors while reading content"

Last update 2018-03-19T21:43:45.678Z

resolved2018-02-28T04:28:30.541Z

Our team has identified the issue and resolved normal operation of our reading platform.

investigating2018-02-28T04:24:09.625Z

We are currently investigating an increase in errors from users reading content on our platform.

Report: "Intermittent Performance Issues on RedShelf.com"

Last update 2018-03-19T21:43:45.590Z

resolved2018-03-02T17:51:07.537Z

Our services have returned to normal, however the upstream issue that caused this problem is still being investigated and many other organizations are still affected. We will continue to closely monitor the situation with the upstream provider to prevent any further issues.

monitoring2018-03-02T16:53:46.995Z

There is an ongoing issue with an upstream provider that we have routed around. We are still monitoring the issue to confirm that everything is operating normally.

identified2018-03-02T15:40:54.279Z

We've identified the issue as a network degradation between hosting providers. We are deploying a workaround and will continue to update as we have more information.

investigating2018-03-02T15:00:49.013Z

We are investigating reports of users unable to access redshelf.com.