Is Recorded Future Down Right Now? Check if there is a current outage ongoing.

Dear Customer, We can now consider the service disruption with the Recorded Future platform to now be resolved, and a root cause analysis will be produced for this incident. Please contact our support team at support@recordedfuture.com, or your Intelligence Services resource if you have any questions. Regards, Recorded Future Platform Operations

Dear Customer, We are currently experiencing a delay in our content collection and analysis processes. This means that there is a delay between when content is published and when it is available in Recorded Future’s web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Customer, The Recorded Future team has resolved the recent system issue affecting the Recorded Future application portal, mobile application, and API, as described in our recent system issue alert email. We understand the impact that a system disruption may have on your business. We have identified the underlying cause of this problem and are currently working on a solution to prevent it from occurring again. You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We are always here to help. Regards, Recorded Future Platform Operations

Dear Customer, We are experiencing a service disruption with our Recorded Future application portal, mobile application and API. These services are currently unavailable. Our engineers are working diligently to resolve this issue as quickly as possible. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue.

Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal & Mobile Application. Our product operations team are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Customer,We can now consider the service disruption with the Recorded Future platform to now be resolved, and a root cause analysis will be produced for this incident.Please contact our support team at support@recordedfuture.com, or your Intelligence Services resource if you have any questions.Regards,Recorded Future Platform Operations

Dear Customer, We are currently experiencing a delay in our content collection and analysis processes.This means that there is a delay between when content is published and when it is available in Recorded Future’s web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue.We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.Regards,Recorded Future Platform Operations

Dear Customer,The Recorded Future team has resolved the recent system issue affecting the Recorded Future application portal, mobile application, and API, as described in our recent system issue alert email.We understand the impact that a system disruption may have on your business. We have identified the underlying cause of this problem and are currently working on a solution to prevent it from occurring again.You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We are always here to help.Regards,Recorded Future Platform Operations

Dear Customer,We are experiencing a service disruption with our Recorded Future application portal, mobile application and API. These services are currently unavailable. Our engineers are working diligently to resolve this issue as quickly as possible.Please contact our support team at support@recordedfuture.com if you have any questions or concerns.Regards,Recorded Future Platform Operations

The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue.

Dear Customer,We are currently experiencing a service disruption with the Recorded Future application portal & Mobile Application. Our product operations team are actively working on restoring accessibility to an optimal level of service.We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.Regards,Recorded Future Platform Operations

Dear Customer, Below is our post mortem to the incident in question from April 15, 2025: * **Issue:**   * At approximately 14:52 UTC on April 15th, monitoring alerts indicated that both the Portal and API were unresponsive to customers. Following initial investigations, the incident status was escalated to a “Major Outage” for the “Portal” and “API” components on [status.recordedfuture.com](http://status.recordedfuture.com) at around 15:10 UTC. * **Cause:**   * The incident was traced to the main authorization service, which is a critical dependency for backend request handling. One instance within the service group entered an unresponsive state but continued to accept and process threads. This led to a situation where most incoming authentication requests to this service appeared to hang. As a result, dependent services—including the Portal and API—were perceived as unresponsive from the end-user perspective for a short period of time. * **Remediation / Path Forward:**   * Corrections were made to rebalance traffic and service requests to restore normal service, and the issue was declared fully resolved at approximately 15:13 UTC. * To prevent the recurrence of this issue, the following steps are being undertaken: * Enhancing the authorization service to detect and isolate non-responsive instances automatically. * Introducing safeguards to prevent thread buildup when an instance becomes unresponsive.

Dear Customer, We can now consider the service disruption with our portal and API to be resolved, and a root cause analysis will be produced for this incident. Please contact our support team at support@recordedfuture.com, or your Intelligence Services resource if you have any questions. Regards, Recorded Future Platform Operations

We are continuing to investigate this issue.

Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal and API. Our product operations team are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Customer, Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally. We apologize for the delays earlier today. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

The SendGrid email delivery issue has been fully resolved. All emails are now sending and new messages are being delivered normally.

We want to let you know that we are currently experiencing an issue with our alert-email delivery system, SendGrid. As a result, some automated alert messages may be impacted or delayed. Our engineering team is actively working with SendGrid to restore full delivery. We will update you as soon as email alerts are operational again. Thank you.

* **Issue:**   * Routine database maintenance led to unexpected performance degradation * **Cause:**   * A new node was added to the database cluster used for verification of application logins. The process of adding the node used was the same documented process followed for adding nodes to all other database clusters, which is routinely performed \(several times per week\).  * It appears that we encountered a rare bug with the database cluster software which caused the new node to be treated as a primary node even though it was added as a backup node, which caused massive latency for the cluster, even blocking reconfiguration commands. * **Remediation / Path Forward:**   * We have updated our node addition process to include even more safety measures in order to reduce the risk of similar future occurrences. * We have contacted the database cluster software vendor to notify them of this bug.

Dear Client, The Recorded Future application Portal, API, alerting, and mobile application services have now been restored. Our teams are actively working to monitor the performance of the platform, and a Root Cause Analysis (RCA) will be posted here once complete. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing a service disruption which affects the Recorded Future application Portal, API, alerting, and the mobile application. Our product operations team are actively working on identifying the issue and restoring accessibility to an optimal level of service We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Access to the Recorded Future application and API is currently impaired, and we are currently investigating.

**Issue:** On January 26, 2025 at approximately 9:26 PM EST, our monitoring system had alerted our operations team to a service failure that impacted the system which feeds our alert delivery system.  As a result of this incident, Brand Intelligence clients saw delays in delivery of Domain Abuse alerts, including screenshots taken pertaining to the alert. **Cause:** The failure was triggered by an unusually high volume of domain abuse reports, which amounted to over 40x the normal load, for 5 consecutive hours. **Resolution:** To manage that level of increased volume and ensure all information was processed, our operations team engineered the system to slow down the handling of alerts to ensure all messages were processed and alerts sent.  After a few hours the system returned to normal, but we formally closed the incident on January 27th, at approximately 9:35 am EST. **Path Forward:** As a result of this incident, we are actively reviewing the autoscaling capacities of our alerting system to better support future spikes of domain abuse reports .

Dear Customer, The issue affecting our alert delivery has been resolved, and the domain abuse screenshots have now resumed normal processing. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Dear Customer, A subset of our alerts are experiencing a delivery delay. This affects both email alerts and in-app notifications. The affected alerts are currently delayed by up to 2 hours, and the backlog is already decreasing based on our response. Please note that other systems including Recorded Future's web portal, API, collection, and analysis are unaffected. We will follow up when alert delivery returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

* **Issue**: * On January 19, 2025, at 1:04 UTC, a subset of users reported being unable to log into the Recorded Future platform.. * **Cause**: * A cluster of proxy servers responsible for authentication failed to recognize a new SSL certificate that had been deployed earlier. * **Remediation/Resolution:** * The Recorded Future Operations team identified and isolated the problematic proxy servers and reconfigured them to recognize the new SSL certificate which restored full functionality for all users. * **Path Forward:** * To prevent similar incidents in the future, internal documentation and processes have been updated to include specific steps and tests for ensuring proxy servers correctly recognize new SSL certificates immediately after deployment to avoid disruptions in the future.

Dear Customer, We've confirmed that the incident that was affecting access to our Recorded Future application portal has now been resolved and should be operating normally again. We will resolve this incident, however, feel free to contact our Support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal. Our product operations team are actively working on restoring accessibility to an optimal level of service We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

* **Issue:**   * On the morning of November 5th \(approximately 7am EST\), Recorded Future’s platform experienced a degradation of system performance which impacted accessibility to various parts of our external API, including our playbook alert API.  In addition, this incident negatively impacted end user access  to our portal features such as alerts and lists. * **Cause:**   * Too much load on a particular querying service was determined to be the root cause of the service disruption, which required an increase of available resources to remediate. * **Remediation / Path Forward:**   * Within one hour of incident acknowledgement, the Recorded Future platform operations team engaged with our product development team to collectively increase available resources that would allow for optimal performance in the API and portal.  Tentative resolution was communicated at 9:41am EST, with full closure of the incident occurring shortly before 11:30am EST. * Long term, performance improvements are planned for release pertaining to our Threat Intelligence Ransomware service, which is responsible for the majority of our long-running queries that contributed to the impact seen during this incident.

Dear Client, We have identified the root of instability and have now restored performance to optimal levels. We will continue to monitor to ensure services remain fully available. Regards, Recorded Future Platform Operations

Dear Client, We have identified the root of instability and believe we have restored performance back to optimal levels. We will continue to monitor to ensure services remain fully available, and provide an update when the incident is fully resolved. Please contact our support team at support@recordedfuture.com, or your Intelligence Services representative if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing degradation of system performance which is impacting accessibility to our playbook alert API, in addition to portal accessibility to such features as alerts and lists. Our product operations team are actively working on restoring accessibility to an optimal level of service We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services representative if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, The Recorded Future team has resolved the recent system issue with the Recorded Future’s AI Insights, which we described in our recent system issue alert email. We have identified the core cause of this problem and are currently working on a resolution to prevent this from happening again. You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We're always here to help. Regards, Recorded Future Platform Operations

We are currently experiencing inconsistent response data pertaining to Recorded Future’s AI Insights, which may result in errors or inaccurate replies. We are working to resolve this problem as soon as possible.

All systems remain stable and performant.

All services are available and performant and are being monitored to ensure stability.

Fixes have been deployed, performance issues may exist as services fully recover.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The cause of the outage has been identified and we are beginning remediation.

We are currently investigating this issue.

Dear Client, Collections for X (formerly Twitter) have resumed, and the data backfill has been fully restored. Regards, Recorded Future Platform Operations

Dear Client, Collections for X (formerly Twitter) have resumed, but we are working to restore the backfill of references at this time. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing a delay in our X (Twitter) collection, and this issue is expected to be resolved by 8 PM EST. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, The Image-based Logo Detection has been restored, and the backlog has cleared. Alerts have resumed normal operations at this time. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We are continuing to investigate this issue.

Dear Client, We are currently experiencing an outage impacting Alerts using Image-based detection. Alerts based on images are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are happy to report that the Sandbox has returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Dear Clients, We are currently experiencing an outage with both our Enterprise and Private Sandbox instances. The outage is currently being investigated. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Dear Client, We are currently experiencing a service disruption with the collection and processing of Recorded Future Collective Insights. Our team is actively looking into this with high priority. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, The Image-based Logo Detection has been restored, and the backlog has cleared. Alerts have resumed normal operations at this time. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing an outage impacting Alerts using Image-based Logo Detection. The Alerts are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

This incident has been resolved.

Dear Client, We are happy to report that the Sandbox has returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Clients, We are currently experiencing an outage with both our Recorded Future Sandbox and our Private Triage Hatching Sandbox. The outage is currently being investigated. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are happy to report that the Sandbox has returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We are currently experiencing an outage with both our Recorded Future Sandbox and our Private Triage Hatching Sandbox. The outage is currently being investigated. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are happy to report that the outage impacting the Attack Surface Intelligence (ASI) module has ended. All ASI components are operational, and data has been fully restored. Please contact our Support team with any questions. We want to thank you for your patience while we worked to restore service to this module. Regards, Recorded Future Platform Operations

Dear Client, We would like to thank you for your patience as we have been working diligently on addressing the issues surrounding the Attack Surface Intelligence (ASI) module. We have identified the affected areas of impact and are taking steps to remediate these issues. Client projects have resumed normal operation and scanning, including the restoration of all historical exposure data. Some supporting historical data from Crunchbase, WHOIS, and DNS resolutions will continue to be restored over the next 3 days. Any changes in project scope may yield incomplete results as the restoration is completed. Regards, Recorded Future Platform Operations

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time. Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Following our previous communications about the current ASI Module data degradation event, our team continues to make progress towards syncing historical data back to accounts. More updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time. Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time. Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

The ASI Module is currently experiencing data degradation. We are committed to providing the best possible service, and are working tirelessly to sync historical data back to accounts. We will provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time. Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time. Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time. Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

The ASI Module continues to experience data degradation, however, we are still working around the clock to sync historical data back to accounts. As efforts continue more data should become available. We will continue to provide updates. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

The ASI Module continues to experience data degradation. We are working to restore historical data. Present and ongoing attack surface scanning is not impacted. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

The ASI Module has experienced a data degradation. We are working to restore historical data. Present and ongoing attack surface scanning is not impacted. Once we have an update we'll reach out, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Hello, We are still working towards a resolution. We will follow up when the system is back to normal, please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

We are addressing the delay but slower than expected. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

We are continuing to work on a fix.

The issue has been identified and a fix is being implemented.

Dear Client, A fix has been implemented by the cloud provider AWS. This has resolved the disruption and the Recorded Future application portal, via [https://app.recordedfuture.com/live/](https://app.recordedfuture.com/live/) is now operational. A root cause analysis is available from AWS on their site at [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status). For any questions, please contact our Support team at [support@recordedfuture.com](mailto:support@recordedfuture.com), or your Intelligence Services Consultant if you have any questions. Regards, Recorded Future Platform Operations

This incident has been resolved.

We are continuing to investigate this issue.

Dear Client, A fix has been implemented by the cloud provider and the Recorded Future application portal, via https://app.recordedfuture.com/live/ is now operational. We will continue to monitor the situation and provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have any questions. Regards, Recorded Future Platform Operation

Dear Client, We are currently experiencing a service disruption with the Recorded Future application portal (via https://app.recordedfuture.com/live/ ) and possibly other Recorded Future services, that we believe may be attributed to an incident with our cloud hosting provider. Symptoms may include errors attempting to log in to the portal, or the page continuously loading. Our operations team is actively looking into this with high priority. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We've confirmed that the incident that was affecting access to our Support Site has now been resolved, and the site should be operating normally again. We will resolve this incident, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are experiencing accessibility issues with our support site, support.recordedfuture.com, which is being worked on with high urgency by our service provider. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. If you need to consult our product training soon, please refer to Recorded Future University at learning.recordedfuture.com for the time being. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Thank you for your patience as we've continued to address full restoration of our Github collection processes. We are happy to relay that operations for Github collection have remained optimal with the updated solution, and we will mark this incident as resolved. Please contact our support team at support@recordedfuture.com if you have any questions or concerns moving forward. Regards, Recorded Future Platform Operations

Dear Client, Thank you for your patience as we've continued to address full restoration of our Github collection processes. We are happy to relay that we have restored operations for Github collection back to normal volumes and data quality. This solution is live, and we are continuing to monitor. We will formally close this incident after a sustained period of stable collection. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Thank you for your patience as we've continued to address restoration of our Github collection processes. Our data and product teams are continuing to work hard in finding a permanent solution to restore collection back to optimal levels, and we're hopeful in having a promising path forward within the next couple of weeks. We will continue to keep this incident updated till we have a resolution. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Thank you for your patience as we've continued to address restoration of our Github collection processes. Unfortunately, attempts to fix thus far have not resulted in optimal performance, with the volume and quality of Github data ingested much lower than previous expectations. Our data and product teams are continuing to work on avenues to improve performance pertaining to ingestion of this data, but we have no firm ETA at this time. We will continue to keep this incident updated till we have a resolution. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Dear Client, After much work on this, a significant portion of our Github collection has been restored and is functioning. There are some remaining issues that are still being worked on, so our Github collection remains in a degraded state but with significant improvements. The priority of collection has been altered so that best match for any curated term is prioritized. We will continue to keep this incident updated till we have a resolution. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We have recently confirmed an ongoing service degradation with our Github collection, stemming from recent changes made by Github to their APIs. Our team is actively working to restore the collection, but we do not have a current timeline for full restoration. After further investigation, we believe this incident started around April 11th, with particular impact to fast-moving terms (i.e. terms with many hits), with limited improvements seen thus far. We have also seen symptoms where old Github content appears to be ingested as new, when triggering alerts, which we believe to be related. We will continue to keep this incident updated till we have a resolution. In addition, we will continue to monitor other code repositories for similar behavior. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Dear Client, At this time we have confirmed the fix implemented has since resolved the performance degradation in the platform. If you have any questions or are seeing any residual effects, please contact our support team at support@recordedfuture.com. Regards, Recorded Future Platform Operations

Dear Client, We have now identified and implemented a fix for the issue regarding the reported degraded performance on the Recorded Future platform. The cause was identified as an unexpected service timeout and we are currently monitoring the fix that is now in place. We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing degraded performance pertaining to the Recorded Future Platform including slow response times, which may result in errors when trying to access the user interface for the Intelligence Module Home Screens. We are currently working to resolve this problem as soon as possible. This issue does not affect your access to the portal or Alerting. It also does not impact our support site, support.recordedfuture.com. We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, The delay in our content collection and analysis has now been resolved and operating as expected. Regards, Recorded Future Platform Operations

Dear Client, We are making progress in reducing the earlier delay in collection. The delay is down to 15 minutes between new content collected and its availability in Recorded Future services (web application, API, and alerts). We will continue to monitor the situation as we work through the backlog in data. As described earlier, other systems are running normally, older data is still available as normal, and we do not anticipate any data losses from this issue. We will confirm when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear client, We are currently experiencing a delay in our content collection and analysis processes by approximately 90 minutes. We are continuing to investigate this issue and do not currently have an estimate for resolution at this time. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing a delay in our content collection and analysis processes by approximately 60 minutes. This means that there is a delay between when content is published and when it is available in Recorded Future’s web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue. We are working to identify the root cause of the problem and do not currently have an estimate for resolution at this time. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We are continuing to monitor for any further issues.

Dear Client, The issue with outgoing email alerts has been resolved and we're currently monitoring the email backlog being processed. Please note that other systems including Recorded Future's web application via https://recordedfuture.com/live are unaffected. We will follow up when alert delivery returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

The issue has been identified and a fix is being implemented.

There’s a known issue with outgoing email alerts. The team is aware of the situation and currently working to restore service ASAP.

Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing access issues with our Attack Surface Intelligence Platform which results in errors and intermittent outages. We are currently working to resolve this problem as soon as possible. We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Dear Client, We are currently experiencing access issues with Recorded Future Platform which results in errors and intermittent outages. We are currently working to resolve this problem as soon as possible. We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, The underlying issue previously impacting several services including the Portal, API, and Alerts including email delivery is resolved. System performance and response times are back to normal and closely being monitored by our Platform Operations team. Regards, Recorded Future Platform Operations

Dear Client, We have identified the root cause of the platform performance issues and are actively working with our 3rd party vendor to restore full service. Our engineering team is making progress in restoring performance, however, several services remain significantly affected including the Portal, API, and Alerts including email delivery. We are actively assessing impact and will provide information as soon as possible on collection and alerting that would have been expected during this period. Historical collection is unaffected. Additional updates will be provided as we establish an ETA for resolution and recover to typical platform performance. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing degraded performance pertaining to the Recorded Future Platform including slow response times, which may result in errors when trying to access user interface, collection processing, and alerts. We are currently working to resolve this problem as soon as possible. This issue does not affect your access to the portal. It also does not impact our support site, support.recordedfuture.com. We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Customer, The company homepage is now working as expected. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Best regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing a service disruption pertaining to the Recorded Future’s website, which may result in errors trying to access www.recordedfuture.com. We are currently working to resolve this problem as soon as possible. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. Our support site, support.recordedfuture.com is not affected. We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

## **Issue:**   On Monday, June 20th, 2022, the Recorded Future risk scoring feature was affected by a bug introduced during a platform update that resulted in incorrect calculation of risk scores for many entities, across all entity types.  As a result, false positives due to inflated suspicious and malicious risk scores on IOCs \(indicators of compromise\) were experienced across all parts of the platform including the Portal, Alerts, API, and our partner integrations. ## **Impact:**   The effects of this issue causing inflated risk scores and resulting false positives were encountered in a variety of ways: * displayed in Intelligence Cards, both Portal and Mobile. * alerts pertaining to risk-score driven Intelligence Goal Library use cases * risk lists and indicator enrichment in third-party technology integrations Although this incident affected all types of indicators in the platform, the total number of entities affected made up roughly 5% or less of each of our default risk lists for each entity type. ## **Root Cause:**   As part of our product release during the morning of June 20th, there was an update to an external library used by our risk scoring code.  The update in question included a breaking change that wasn’t highlighted in the library’s change log.  As a result, risk rules were computed incorrectly. ## **Remediation:** The Recorded Future data science and platform engineering teams kicked off several processes to recover from this incident including both a manual correction effort to remediate individual entities, largely domains, that were reported as high-impact false positives and an automated process to reevaluate risk rules for all impacted entities.  Our initial focus was on reprocessing and updating the risk scores related to entities that were inaccurately put on our default risk lists because of the error.  **Monday, June 20th** - Issue first reported in the morning EDT.  By 12pm EDT, it was determined to be a systemic issue related to risk scoring. Manual fixes of individual, incorrect scores began. **Tuesday, June 21st** - Early morning EDT, new false positives were stopped. The root cause was confirmed. Shortly after a fix was in place and systemic reprocessing of risk scores began. **Wednesday, June 22nd -** Reprocessing of risk scores continued with priority given to domains incorrectly scored > 65 \(malicious/very malicious level\) to reduce further impact on integrations. **Friday, June 24th** - By 2pm EDT, all domain risk scores and most IP and URL risk scores were corrected. Risk scores related to affected hashes and other entities were still being reprocessed. **Monday, June 27th** - By afternoon EDT, all IPs and URL indicators with scores of 65 or higher had been fixed. This is in addition to domains with scores 65\+, which were fixed previously. ## **Path Forward:** We are taking several actions as priority to prevent and mitigate impact of similar systemic issues related to risk scoring in the future. This includes steps to better avoid, identify, verify, revert, and recover more efficiently. * Optimize A/B testing to include the impact of new libraries on the risk scoring framework * Lower threshold for escalating data issues that would trigger reversion of deployment * Manual monitoring of risk score quality as backup to existing, automated alert monitoring * Adding flexibility to reprocessing of risk rules to speed up recovery on risk scores

Dear Client, We're happy to say this incident is fully resolved, with entity and platform risk scoring functioning at optimal levels. A post mortem will be made available for clients that require it via https://status.recordedfuture.com/#past-incidents , and can be obtained directly from your customer success consultant. Otherwise, please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We wanted to provide an update pertaining to the correction and recovery of risk scoring data affected by this service disruption. At this point in time, all domain indicators with false malicious level scoring have been corrected in the platform, with only a very small amount URLs and IPs to correct that are of a false malicious risk level. All affected hashes, as well as any remaining indicators with false malicious level scoring should be fixed over the weekend. Any other related issues, including false suspicious level risk indicators, should be completely corrected by early next week. We will continue to provide updates as they become available, and a post mortem will be provided for those clients that require it. Please contact our support team at support@recordedfuture.com if you have any questions in the interim. Regards, Recorded Future Platform Operations

Dear Client, We have seen incidents pertaining to indicators in our platform reflecting false positive elevations in risk scoring, possibly to malicious / very malicious levels. Although this affects all types of indicators in the platform, the total number of entities affected make up roughly 5% or less of each of our default risk lists for each entity type. At this point in time, we have fixed the defect that has caused this behavior, and have already started applying mitigation or removing incorrect risk scores where applicable. We expect corrections to be in place within the next 24 hours for the majority of high risk indicators, but we will continue monitor the rest of this week for any other issues, and fix all remaining discrepancies. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We have identified the root cause to our authentication service. The issue has been identified with our service provider Cloudflare who are currently working on a resolution. We apologise for any inconvenience this may have caused, but please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We are continuing to investigate this issue.

Dear Client, We are currently experiencing an issue with our authentication service, which may affect some user’s ability to log in to the user interface. This impacts users not able to log in to our User Interface, Mobile App, Support Site and Recorded Future University. We are currently monitoring the situation and will provide updates as they become available. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We have since identified and resolved the issues surrounding the UI and Alerts. The system has now returned to normal operation.

Dear Client, We are currently seeing improved response times in the UI. Alerts appear to be delayed at this time. Our engineers are continuing to monitor and resolve any problems as quickly as possible. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Dear Client, We are currently seeing slow response times and intermittent outages in the UI. Our engineers are working to resolve this problem as quickly as possible. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Dear Client, The issue causing slow UI and API response times is now fully resolved. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, The issue causing slow UI and API response times is resolved. We will continue to monitor the situation. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

We are continuing to investigate this issue.

Dear Client, We are currently seeing slow response times and intermittent outages in the UI and API. Our engineers are working to resolve this problem as quickly as possible. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Dear Client, Users may be experiencing an issue accessing Recorded Future services including the portal and API. Our engineers are currently working to resolve this problem and our current ETA is 30 minutes. We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

This incident has been resolved.

Dear Client, Thank you for your patience while we have worked to restore access to our Share Links. This has now been resolved, and the service has resumed. We apologize for the inconvenience! Please contact our support team at support@recordedfuture.com for any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Access to the Portal via Share Links is currently experiencing limited availability for anyone not logged into the Platform. This does not affect access or user experience for users who are authenticated into Recorded Future using their regular access credentials nor does it impact other aspects of the Portal, API, or Alerts. Our engineering team is assessing the issue. We will follow up when this functionality is once again available, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, This incident is now resolved, and all reference related alerts are now being delivered normally. Please contact our support team at support@recordedfuture.com if you have any further questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing a service disruption that is resulting in a delay in delivery of reference related alerts from the Recorded Future platform. This affects both email alerts and in-app notifications. We are currently monitoring this issue and expect a resolution within the next 6 hours. Please note that other systems including Recorded Future's web application via https://recordedfuture.com/live are unaffected. We will follow up when alert delivery performance returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

This incident has been resolved.

Dear Client, The accessibility issues with our website www.recordedfuture[.]com and our news site therecord[.]media, has now been resolved by our service provider. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

We are continuing to work on a fix for this issue.

Dear Client, We are experiencing accessibility issues with our website www.recordedfuture[.]com and our news site therecord[.]media, which is being worked on with high urgency by our service provider. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

On May 5, 2021, The Record by Recorded Future (https://therecord.media), a third-party hosted media site which is managed by Recorded Future, sustained a limited DDoS attack. The attack resulted in a temporary disruption of the media site, with normal operations resuming promptly. While we continue to see some residual traffic, we are actively monitoring and hardening the security of the site. To this end, we are working with our web infrastructure vendor to mitigate the impacts of any future attacks. The Record by Recorded Future media site is not integrated, or otherwise connected, in any way with Recorded Future’s corporate or product infrastructures. There was no similar attack on these infrastructures and no service disruptions were experienced. The security of our clients and their data is of paramount importance to Recorded Future, and we are committed to keeping our clients and their data safe and remaining transparent around our work to do so. Gavin Reid, Chief Security Officer, Recorded Future

Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

We are continuing to monitor for any further issues.

Dear Client, We are currently experiencing an issue with our ID Proxy Auth0, which may affect some user’s ability to log in to the user interface. This impacts users that have new or un-cached Single-Sign-On (SSO) logins utilizing SAML only. OIDC, GoogleAuth, Basic Authentication, and Two-Factor Authentication are not affected by this. We are currently monitoring the situation and will provide updates as they become available. Please reach out to support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, Performance in the user interface/portal has stabilized, and we are operating normally at this time. We will consider the incident resolved, but please contact our support team at support@recordedfuture.com if you are still experiencing any sort of platform slowness or have any questions. Regards, Recorded Future Platform Operations

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Dear Client, We are currently seeing slow response times in the UI. Our engineers are working to identify and resolve this as quickly as possible. We will update you with an estimated return to normal response times as soon as possible, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Best regards, Recorded Future Operations Team

Dear Client, The platform has remained stable, with optimal response times and loading speeds for our API and UI. We have marked this incident as resolved, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We have seen significant improvement in UI/API loading speeds and response time in the last half hour or so. Root cause of the issue is still under investigation at the moment, and we are monitoring the system for any setbacks. We'll continue to provide updates till the incident is resolved, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are currently seeing slow response times in the UI and API. Our engineers are working to identify and resolve this as quickly as possible. We will update you with an estimated return to normal response times as soon as possible, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We've confirmed that the incident that was affecting access to our Support Site has now been resolved, and the site should be operating normally again. We will resolve this incident, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Our Support Site has been more stable over the last 30 minutes or so, and should be generally available at the moment. We are awaiting final confirmation of resolution from our service provider, and will update this incident when that happens. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

We are continuing to investigate this issue.

Dear Client, We are experiencing accessibility issues with our support site, support.recordedfuture.com, which is being worked on with high urgency by our service provider. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. If you need to consult our product training soon, please refer to Recorded Future University at https://university.recordedfuture.com/ for the time being. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Performance in the user interface/portal has stabilized, and we are operating normally at this time. We will consider the incident resolved, but please contact our support team at support@recordedfuture.com if you are still experiencing any sort of platform slowness or have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are currently seeing slow response times in the Recorded Future user interface/portal. Our engineers are working to resolve this problem as quickly as possible, but we have no ETA of full resolution at this time. We will follow up when there are further updates and/or when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We have identified the root cause to our query loading error, and have resolved the issue. Opening queries in Analysis Views in Recorded Future is operating normally. We apologise for any inconvenience this may have caused, but please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are experiencing performance issues with queries at this time, with content not loading in Analysis Views. API access is not affected by this disruption, and no other Recorded Future processes are affected at this time. Our engineers are currently working to resolve this problem as quickly as possible, and we will provide an update when we have more information. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, The incident causing authentication errors in the API and user interface is now resolved. All login/authentication attempts should be completing successfully at this point. If you continue to see similar issues in the future, please contact support@recordedfuture.com and we will investigate. Regards, Recorded Future Platform Operations

Dear Client, We are experiencing performance issues with our web application and API, where new login/authentication attempts are resulting in errors for some of our clients. This does not appear to be an issue with portal users who already logged in, or who are utilizing Google single sign on, but our engineers are currently working to resolve this problem as quickly as possible. We will provide an update as soon as possible on the issue. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, The issue has been identified and addressed. The Recorded Future Mobile Application is now performing as expected. We apologize for any inconvenience this may have caused. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are experiencing performance issues with our Mobile Application at this time, with content being unable to load after login. Web portal and API access is not affected by this disruption, and no other Recorded Future processes are affected at this time. Our engineers are currently working to resolve this problem as quickly as possible, and we will provide an update when we have more information. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, As the platform has remained stable and has been performing optimally for some time, we can consider this incident resolved. If you are still experiencing any sort of platform slowness or have any questions, please contact our support team at support@recordedfuture.com. Regards, Recorded Future Platform Operations

Dear Client, Performance in the user interface/portal has stabilized, and we are operating normally at this time. Our engineers are monitoring the system to ensure performance remains stable. We will update once the incident can be considered resolved, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, We are currently seeing slow response times in the Recorded Future user interface/portal. Our engineers are working to resolve this problem as quickly as possible, but we have no ETA of full resolution at this time. We will follow up when there are further updates and/or when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally. We apologize for any inconvenience this may have caused, but please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We have identified the root cause to our content collection and analysis processes delay, and are working towards a resolution of the issue. Our current estimate is we hope to be fully stable and caught up with data processing within the next 2 hours. We will follow up when we have updates and/or when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

We are continuing to investigate this issue.

Dear Client, We are currently experiencing a delay in our content collection and analysis processes by approximately 80 minutes. This means that there is a delay between when content is published and when it is available in Recorded Future's web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue. We will follow up when we have updates and/or when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, The Recorded Future team has resolved the recent system issue with the performance problem. The system has behaved normally and as expected since we went into monitoring mode. You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We're always here to help. Regards, Recorded Future

Dear Client, Thank you for your patience as we looked into this incident. We have put a fix in place that we believe will solve the core problem of the intermittent platform slowness. We are currently monitoring performance to validate, and will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, We are currently experiencing intermittent slowness in executing some functions within our application user interface, and API. This could lead to slowness running advanced queries, or loading Intelligence Cards. Although we don't have a root cause or ETA of full stability at the moment, we are currently investigating at the highest priority. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have any questions. Regards, Recorded Future Platform Operations

Dear Client, The issue causing slow Portal response times is resolved. System performance and response times are back to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations

Dear Client, Users may be encountering slow response times in the Recorded Future Portal. Our engineering team has identified and is actively working to resolve the issue. We will follow with an estimated time to resolution or when performance is back to normal, but please contact our support team at support@recordedfuture.com if you have any immediate questions. Regards, Recorded Future Platform Operations

Dear Client, Thank you for your patience as we continued to work on fixing the delayed list processing issue. We're happy to state that the incident with our list processing queue has now been resolved, and the backlog of jobs is now clear. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you continue to see issues, or if you have further questions. Thank you, Chris Holden VP of Intelligence Services

Dear Client, Thank you for your patience as we continue to work on fixing the delayed list processing issue. Our latest update is that we have fixed a core issue that was contributing to the major slowdowns with our list queue processing. The list queue backlog is now processing at a much faster rate, and will continue to clear out over the next several days. We will provide another update when the backlog is completely clear and when we can consider this incident resolved. As stated prior, all other portal, API, and data processing features are unaffected by this incident, and we will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have further questions. Thank you, Chris Holden VP of Intelligence Services

Dear Client, Thank you for your patience as we continue to work on fixing the delayed list processing issue. We continue to work hard at improving performance in this area but require more time to resolve. We expect to have a more positive update, and possible fix, towards the end of this week. All other portal, API, and data processing features should be unaffected by this incident, and we will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have further questions. Thank you, Chris Holden VP of Intelligence Services

Dear Client, Thank you for your patience thus far, as we continue to work on fixing the issue with list processing being delayed. Our update at this time is we're hoping to have the defect fixed within the next day or so, which would bring the list queuing process back to operating normally again. All other user interface and API features should be unaffected by this incident, and we will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have further questions. Thank you, Chris Holden VP of Intelligence Services

Dear client, We are currently experiencing high system load that is resulting in delays related to the updating, processing, and importing into lists and watch lists. We are working on addressing the issue to bring the processing queue back to optimal performance levels, but you may see list updates in a prolonged processing status for the moment. We have no ETA for resolution at this time, but expect this may continue into early next week. All other user interface and API features should be unaffected by this incident, and we will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have further questions. Thank you, Chris Holden VP of Intelligence Services