Historical record of incidents for Reclaim
Report: "Google Calendar is not operational"
Last updateWe are currently investigating this issue.
Report: "Brief Scheduling Link Booking Page Unavailability"
Last updateA small number of users weren't able to book meetings via scheduling links.
Report: "Widespread Microsoft API issues causing users to be unable to sign up or connect Outlook calendars"
Last updateThis incident has been resolved.
We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads: https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al https://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micr https://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr
Report: "Widespread Microsoft API issues causing users to be unable to sign up or connect Outlook calendars"
Last updateThis incident has been resolved.
We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads:https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-alhttps://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micrhttps://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr
Report: "Reclaim Linear Integration Issue - 5/19/25 @ 8:52am PST"
Last updateThis incident has been resolved.
Linear has updated their status to operational and we are monitoring/verifying
We monitoring Linear status and will update when issue is resolved
Linear is currently experiencing issues causing delays with Reclaim<>Linear sync. Linear has confirmed this on their status page: https://linearstatus.com/
Report: "Some users experiencing issues logging in"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Reclaim slow, inaccessible"
Last updateThis incident has been resolved.
The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed.
We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.
We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.
Report: "Microsoft Outlook sync delays"
Last updateThe backlog has fully processed. We have determined that the core cause of today's incident was due to some (unrelated) database maintenance work we initiated yesterday, which began to have compounding impact on the specific Microsoft Outlook subsystem. We halted the maintenance work and will be exploring other ways to do that work in the future without causing a similar incident. Thank you for your patience as we worked through your Outlook calendar changes today.
A fix has gone out and we are seeing the delayed work is getting processes. We anticipate we will be fully caught up with calendar sync changes in the next 1-2 hours. We will provide another update soon.
We are continuing to investigate and resolve the issue impacting delayed Outlook sync. We believe the issue impacts ~20% of the Outlook beta users. A potential fix is being deployed right now and we will continue to monitor the situation.
We are seeing the delays on Microsoft sync decrease, but there are still some delays for some users. We are continuing to mitigate the issue.
We have received reports of delays in syncing in both directions for Microsoft Outlook. We're currently investigating the issue.
Report: "Issues logging in"
Last updateThis incident has been resolved.
The issue appears to be related to our most recent deploy. Some users were forced out of their session, but they are able to log back in. If you were logged out and can't log back in, please let us know.
We are investigating reports of issues logging in that may be related to an update we rolled out recently. We will provide an update here shortly.
Report: "Brief Scheduling Link Disruption"
Last updateOn 11/14/2024 from 1:16pm to 1:35pm the Scheduling Link booking pages experienced a temporary disruption that may have caused the links to fail on loading. Our team promptly noticed and resolved the issue and is working on a permanent fix.
Report: "Syncing issues with Outlook"
Last updateThe delay has been mitigated.
Delay is continuing to reduce.
Both mitigations are in place and the delay is being reduced.
We've mitigated one part of the issue and have an additional mitigation in progress.
Events and updates from Outlook are delayed for all Outlook users.
Report: "Syncing issues with Outlook and a small number of Google users"
Last updateThis incident has been resolved.
We have implemented a fix and are monitoring for any remaining impact/issues.
We have identified the root issue and are triaging a fix.
We are continuing to investigate this issue.
Roughly 0.5% of our users on Google and 100% of our users on Microsoft are having issues with delayed/incorrect synchronization with their underlying Google/Microsoft calendars. We are investigating the issue and will provide updates here as we work through it.
Report: "Reclaim.ai service disruption"
Last updateThis incident has been resolved.
There was a burst of activity and load but it has since recovered. Everything is operating normally now, but we will continue to monitor throughout the day.
Our internal monitoring indicates that there may be an incident going on. We are investigating the impact and will provide an update shortly.
Report: "Smart Meetings declined for some users"
Last updateAll impacted Smart Meetings have been restored. Although the issue impacted fewer than 5% of our Smart Meeting users, we sincerely regret the error and will be conducting a post-mortem analysis in the coming days to implement additional quality measures to ensure this error does not happen again. If you have any questions, please reach out to support using the in-product chat or emailing support@reclaim.ai.
A fix to un-decline the impacted Smart Meetings is rolling out. Any impacted users should see their Smart Meetings re-scheduling on their calendar shortly.
Some users (particular those located in regions between ~Dubai and ~Australia) may have experienced some of their Smart Meetings getting declined by attendees who also happen to be Reclaim users. This was due to a bug deploy several hours ago. The bug has been resolved, but there remains some cleanup to re-accept the meetings and get them scheduled again. We are working through that process now and will provide an update with our progress soon.
Report: "Reclaim web app slow for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some users are experiencing slow load times with parts of the Reclaim web app. We are investigating the cause and will provide an update soon.
Report: "Reclaim web app intermittently unavailable"
Last updateThis incident has been resolved.
The Reclaim web app appears to have stabilized due to the recent deployments/fixes; we are continuing to closely monitor for any lingering performance issues.
We have deployed a number of fixes and are closely monitoring performance of the web app.
An influx of traffic from a 3rd party (ClickUp) appears to be putting excessive load on our platform. We have temporarily blocked the traffic to relieve the pressure and things seem to be improved. We are now exploring ways to re-activate the 3rd party so that full functionality is restored.
We are aware of issues with the Reclaim web app being unavailable or slow for some users. We are investigating the issue and will provide an update soon.
Report: "Customer login not working"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Reclaim incident"
Last updateThe issue has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating issues with Reclaim. Some capabilities may be intermittently available. We will provide an update soon.
Report: "Planner slowness and issues with Task (re)scheduling"
Last updateThis incident has been resolved.
The recovery is taking longe than we expected. We are investigating and will continue to provide updates.
There is still a backlog of work for our system to catch up. Some calendar syncs and Task actions will continue to be delayed while we work through the backlog. You may notice things moving around on their own as we work through it. We apologize for the inconvenience but expect the process to be done shortly.
We have deployed a fix and things seem to be improving quickly. We will continue to monitor the results and provide an update when we are 100% recovered.
The issue has been identified and a fix is being implemented.
We have received several reports about issues with the Planner being slow as well as Task scheduling and rescheduling challenges. We are looking into it and will provide an update shortly.
Report: "Todoist issue impacting Reclaim/Todoist sync"
Last updateThe upstream Todoist issue continues to take place, but because Todoist has not provided an update it nearly 4 hours, we are marking this incident as resolved for the time being. We will keep an eye on this and you are also welcome to track Todoist's own status page for updates as they come. https://status.todoist.net/
If you are using Todoist, you may have trouble with the Todoist/Reclaim sync. The issue is upstream with Todoist itself, which is undergoing some "degraded performance" that is causing significant delays with the Reclaim/Todoist sync. We will keep an eye on the incident and update the status here when it resolves.
Report: "Brief website outage"
Last updateThis incident has been resolved.
We had a bad deploy that has already been rolled back. You may have been unable to access the Reclaim UI for several minutes. We are monitoring everything as it returns back online.
Report: "Reports of slow app interface"
Last updateThis incident has been resolved.
A fix has been rolled out. If you are experiencing a problem, please reload the page and it should resolve it.
We are able to reproduce the problem and are now assessing how to fix it. Thank you for your patience as we work through this.
We have received reports from several users that the app interface is slow / locking up. We are investigating now.
Report: "Delays in processing calendar changes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are observing that some customers are seeing delays in synchronization between Reclaim and their Google Calendar. We are investigating the issue and will provide updates here as we have them.
Report: "Google Calendar partial outage"
Last updateThis incident has been resolved.
Things appear to have stablized for some time but we will continue to monitor for any additional or ongoing issues.
Google Calendar service has already been restored for some users, and they expect a resolution for all users within the next 1 hour. We are continuing to monitor impact to Reclaim as they work through the recovery.
Google is reporting the issue is ongoing: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ Our attempts to mitigate the issue have not helped yet, but are continuing to try things. We have also escalated the issue to our contacts at Google to seek clarification on timeline and resolution steps.
We are seeing major issues with Google Calendar's APIs and with the application itself. We are exploring ways to mitigate the issue, but until then you may experience intermittent Reclaim errors and/or delays syncing with your calendars.
Report: "Slack issues"
Last updateThis incident has been resolved.
The fix is live. We will continue to monitor for a bit longer.
Our Slack integration is having issues that can cause it to be slow or not working in some cases. We have identified the problem and a fix rolling out. We will provide another update shortly.
Report: "Google Calendar Update Delays"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Google Calendar appears to be delayed in sending notifications to Reclaim about calendar event changes. Reclaim is operating fine, but because of this it may mean that some Reclaim actions may be delayed for some customers. We will keep an eye on this and provide any further updates as we have them.
Report: "Todoist outage"
Last updateThis incident has been resolved.
Todoist has an active incident, which will in turn impact the Reclaim/Todoist integration. If you are using Todoist with Reclaim, you will likely see issues, including delayed syncs.
Report: "Delays in updates from Google Calendar"
Last updateThis incident has been resolved.
Things seem to be recovering on Google's end. We are continuing to keep an eye on it.
Google Calendar appears to be delayed in sending notifications to Reclaim about calendar event changes. Reclaim is operating fine, but because of this it may mean that some Reclaim actions may be delayed for some customers. We will keep an eye on this and provide any further updates as we have them.
Report: "Webapp slow to load"
Last updateThis incident has been resolved.
The problem appears to be related to our ClickUp integration. While we continue to investigate and resolve the issue, we have scaled our frontend capacity, which should smooth out the overall experience. We will continue to provide updates as we have them.
We are aware of an issue where the Reclaim web app is slow to load and/or timing out. Other background services are impacted as well, but to a lesser degree. We are working on a resolution.
Report: "Reclaim web app not loading for some users"
Last updateThis incident has been resolved.
The Reclaim webapp may be loading slowly or not loading at all for some customers. The Reclaim scheduler and calendar sync appears to be potentially impacted as well, causing it to be running behind schedule. We are investigating the issue.
Report: "Calendar sync and scheduling delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have found the cause and a fix is rolling out.
We are seeing signs that our Calendar Sync and scheduler (Habits, Tasks, Smart 1:1s, etc) are having some delays. We are investigating the issue now and will report back with an update soon.
Report: "Database Maintenance - 07-16-23 @ 1:45pm PST"
Last updateMaintenance complete; all systems operating normally.
Database maintenance complete and we are monitoring for any outstanding issues.
We are doing intentional database maintenance starting at 1:45pm PST on Sunday, July 16. Reclaim.ai service will have varying impact for about 30-45min during this time.
Report: "Issues with Reclaim.ai service website / planner"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Incident with Reclaim.ai Website+Blog - 6/13/23"
Last updateReclaim website and blog have been operational for almost an hour, so this incident appears resolved.
It appears Webflow and their sub-processors have made progress on this issue, and as of now the Reclaim website and blog are functioning as expected. We will continue to monitor.
There is an upstream issue with the Reclaim.ai website and blog, as reported by our host Webflow: https://status.webflow.com/ We are monitoring the status of this incident.
Report: "Todoist outage impacting Todoist/Reclaim integration"
Last updateTodoist has indicated that the issue is now resolved. We are no longer seeing issues on our end as well. It may take up to 30 minutes for any synced Todoist tasks to catch up with Reclaim.
Todoist is currently having a major outage, which is causing problems with Reclaim users who rely on the Todoist/Reclaim integration. No other Reclaim users are impacted. https://status.todoist.net/
Report: "Reclaim.ai app and services unavailable"
Last updateThis incident has been resolved as of 5:37pm PDT. All services and the Reclaim.ai web application are fully operational and back online.
We've implemented a fix at 5:32pm PDT and are monitoring results to ensure Reclaim.ai services and application remain operational.
As of 5:27pm PDT, Reclaim.ai services and application remain unavailable. We are actively investigating the issue and will update once we've identified a fix.
We are continuing to investigate this issue.
Starting at 5:01pm PDT, Reclaim.ai services and application became unavailable. We are currently investigating the issue and will update as soon as a fix is available.
Report: "Degraded calendar sync"
Last updateThe incident has been resolved. All customers are now receiving realtime process again.
A fix is in place and we are monitoring the situation. It may take up to ~30 minutes for all impacted users to be back to fully realtime updates.
There is an active issue in which changes to your Google Calendar may be several hours delayed before being visible in Reclaim's UI or being processed by the Reclaim platform. This issue is impacting 25% of customers.
Report: "Scheduling Links not displaying"
Last updateAll Scheduling Links have been restored. If you moved a Scheduling Link from one group to another between 2pm PST and 5pm PST today, it may be that the change did not take effect and you will need to move it again.
All Scheduling Links have been restored. If you moved a Scheduling Link from one group to another between 2pm PST and 5pm PST today, it may be that the change did not take effect and you will need to move it again.
A fix has just gone out that should restore most Scheduling Links. However, links may currently be improperly placed in your main booking page group when they really should be in a different group. The actual URLs will still work even in the wrong group. We are working on restoring the group memberships now.
A fix has just gone out that should restore most Scheduling Links. However, links may currently be improperly placed in your main booking page group when they really should be in a different group. The actual URLs will still work even in the wrong group. We are working on restoring the group memberships now.
The issue has been identified and we're working on a fix. Unfortunately, until the fix is live, all Scheduling Links are unavailable. We will provide another update shortly.
We are aware of an issue in which you cannot see your Scheduling Links. They are not deleted, but simply "hidden" from view in the Reclaim UI. We are working on a fix now.
Report: "Reclaim website unavailable in some regions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Reclaim corporate website is unavailable in some regions. But the application is still up and can be accessed at https://app.reclaim.ai. We're working on a fix for the website now.
Report: "Todoist integration partially broken"
Last updateThis incident is resolved. Todoist had an intentional "temporary blackout" on their v8 API which was root cause of this incident. This was scheduled for 10/17 from 14:00-18:00 UTC which is now over. We are monitoring but assumed Todoist/Reclaim users are no longer having issues. We are working through plans for the final v9 API upgrade scheduled for 10/31.
Todoist has disabled their "v8" API ahead of their scheduled date of October 31st, causing the Reclaim/Todoist to unexpectedly break for anyone trying to establish a new Todoist connection via Reclaim's Settings -> Integrations page. Existing Todoist/Reclaim users do not seem to be impacted, but we are monitoring the situation and working on upgrading to the "v9" API ahead of schedule.
Report: "Google Calendar sync delays"
Last updateIssues with Google Calendar appear to have been resolved, and we have observed timely callbacks from Google for ~30min now. Calendar syncs for all users should be back to their normal response time, typically a few seconds.
Google Calendar continues to be behind on notifying us about calendar changes for most customers. We are continuing to monitor the situation.
We are seeing signs of recovery, but it does not appear Google Calendar's issues are fully resolved.
Google Calendar is experiencing a partial outage that is impacting all third-party SaaS services, such as Reclaim. The result is that they are not notifying Reclaim in a timely manner about changes to your calendar, resulting in delayed Calendar Sync and Habit/Task rescheduling behavior. Typically, these outages resolve themselves after ~1hr or so, but we will keep you updated here as we see any improvements.
Report: "Delays in calendar processing / syncing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are seeing some delays in processing changes to calendars, including rescheduling Habits and Tasks as well as Calendar Sync timeliness.
Report: "Calendar sync delays"
Last updateThis incident has been resolved.
Google Calendar is experiencing a partial outage in which they are not delivering notifications of event changes to Reclaim and other calendar-related services. As a result, you may experience some delays or "drift" between what you see in Reclaim and what you see on Google Calendar. Once Google's issues are resolved, we will provide an update here.
Report: "Calendar sync delays"
Last updateThis incident has been resolved.
Google Calendar is experiencing a partial outage in which they are not delivering notifications of event changes to Reclaim and other calendar-related services. As a result, you may experience some delays or "drift" between what you see in Reclaim and what you see on Google Calendar. Once Google's issues are resolved, we will provide an update here.
Report: "Calendar sync delays"
Last updateAll calendar syncs for all users should be back to their normal response time, typically a few seconds.
A fix has been rolled out and we are seeing the number of impacted customers drop. All impacted customers should be back to the normal fast syncing experience within the next ~1 hour.
We have identified a problem that is causing sync delays for some Reclaim users. This can impact both Calendar Sync and also the normal sync between your Reclaim Planner and main Google Calendar. A fix is being rolled out now and we will be monitoring the results. We will post another update when we believe 100% of users are back to sub-second response time.
Report: "Minor delays in calendar sync"
Last updateWe have observed timely callbacks from Google for over an hour. You should not be experiencing any sync delays at this point.
We are seeing an increasing amount of push messages from Google, indicating a recovery that will result in a faster sync experience. We'll continue to monitor and provide updates.
We are observing delays in Google delivering push notifications to Reclaim. The result is that Reclaim's Calendar Sync and Scheduler features (ex: Tasks, Habits, Smart 1:1s) may be slightly delayed, anywhere from a few minutes to at most an hour. We will monitor the situation and report when Google Calendar appears to be back to normal in terms of delivering notifications about changes.
Report: "Database maintenance in progress"
Last updateThis incident has been resolved.
Reclaim may be unavailable for a few minutes. Thank you for your patience.
Report: "Site slowdown"
Last updateThis incident has been resolved.
We are investigating some issues impacting application performance related to our recent database upgrade.
Report: "Database upgrade in progress"
Last updateThe upgrade is finished. Thank you for your patience.
The upgrade is almost done, but it's taking a bit longer. We now estimate the work to be done by 10:30am PST / 1:30pm EST / 17:30 UTC.
We are upgrading the Reclaim database for the next ~1 hour. We estimate the work to be done by 10:00am PST / 1:00pm EST / 17:00 UTC. During this time, Reclaim's app and functionality may not be available.
We are upgrading the Reclaim database for the next ~1 hour. We estimate the work to be done by 10:00am PST / 1:00pm EST / 17:00 UTC. During this time, Reclaim's app and functionality may not be available.
Report: "Reclaim site inaccessible"
Last updateThis incident has been resolved.
Reclaim is back online. We are monitoring the system to make sure everything is stable. We apologize for the disruption!
We are currently investigating this issue.
Report: "Brief database maintenance"
Last updateThis incident has been resolved.
We are performing brief maintenance on our database. You may notice some errors for a few minutes. If you do, please try the operation again.
Report: "Delays in processing Google Calendar changes"
Last updateGoogle Calendar is now sending change notifications out to Reclaim at the normal rate for this time of day / day of week. As a result, you should see normal realtime processing by Reclaim again.
It appears that Google Calendar is behind schedule and/or skipping notifications for some users. Although this is not directly a Reclaim incident, the impact is that Reclaim may be several hours delayed in processing any change on your calendar. We are monitoring the situation and will provide an update when conditions change.
Report: "Support chat unavailable"
Last updateThis incident has been resolved.
Our support chat system (Intercom) is experiencing an outage, which is disrupting our ability to support customers using the in-product help. If you are not getting a reply or need urgent help, you can email support@reclaim.ai. We apologize for the inconvenience.